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Idrotherapy / Idro Labs

Idrotherapy / Idro Labs review: free trial fail 53

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Author of the review
12:19 am EDT
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I made order of free trial from idrotherapy.org website. The item I ordered cost nothing but I should pay for shipping - $4.95. Approximately after a week I received trial cream. I used it but I decided not to order it again. However, this company decided to subscribe me for monthly delivery and took $100!

53 comments
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Gullible46
, US
Feb 12, 2018 6:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

Cancelled my bank card. Charges made without ordering and i never receibed the product or the receipt. So i opened a fraud complaont with my bank amd cancelled my card so they cannot charge amymore

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Angel Pink1
, US
Oct 01, 2020 12:51 am EDT
Replying to comment of Gullible46

Good job! I did the same thing just now

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ameliza
, TJ
Dec 29, 2017 11:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

First time use, after receiving the product on the 10th day after signing up, I broke out in hives. did not use it again. planning to cancel it just to find out that my account had already been charged almost $70 CAN dollars. I contacted the company, hoping they can reverse the charges as I was ready to return the products ARGAN and IDROTHERAPY. They made it so impossible for me to return as they are going to charge cancellation which is not indicated on the trial sign up, my own shipping back, not to mention the trouble of making extra trip to the post office. Basically them suggesting that they would just keep the charge made to my account. JUST ANOTHER INTERNET SCAM!

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Kathy1220
, US
Nov 09, 2017 12:11 am EST

My skin practically drinks this cream. Light and no irritated feeling at all even in our humid tropical weather. My husband loves it and ask for me to re-order since he can see his wrinkles seem smoother after application. And the price seems to have gone down which is always better for us the consumer. Recommend!

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Martine Bouillir
, US
Aug 30, 2016 7:42 pm EDT

yes I got my free trial and want to cancel - no numbers to be found anywhere - what a rip off. does anyone have the NZ 0800 number please?

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annageorgia
, NZ
Jul 02, 2017 12:26 am EDT

yes total rip - have just been on the ph to them $500 roughly has been billed to my credit card and so far only the first lot of product arrived - everyone be careful we have finally cancelled by calling [protected] or [protected] one of those numbers will get you through but ask them to get you off speaker phone or you will not understand them - or cancell your credit/debit card as a last resort.

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Maryanne O'Neill
, AU
May 11, 2018 6:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

the email sent by idrotherapy for NZ is listed as + [protected]. I hope this helps. I didn't get any customer support from the Australian number so it was in my best interest to cancel my credit card immediately which was a major nuisance because of poor customer service which I believe lead to a person on another continent with a long delay between communications noted. Waste of time for me.

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MarieK2017
, US
Aug 27, 2020 9:28 pm EDT

Do not call [protected] it doesn’t belong to this company anymore.

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unhappy at unable to cancel orders
Beechboro, AU
Aug 17, 2014 10:11 pm EDT

I am trying to call the phone numbers to get a returns no to cancel my sample and I keep being told phone numbers are unavailable and the email for cancellation will not accept my email address and keeps telling me I do not have an account with them.

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Lottie Carryer
Bedford, US
Dec 12, 2012 6:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have filed a complaint with the BBB because of the practices of this company, and I will also file a complaint with the Attorney General of Texas, and if they charge my credit card I will protest the charge and refuse to pay for this rip-off. Lottie Carryer

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Angel Pink1
, US
Oct 01, 2020 12:50 am EDT

Just cancel your card and get a new one

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