IDOnLock / went in my bank account w/o my consent

1 Review updated:

this company went into my bank account without my consent they said got a payday loan and i have not gotten a payday loan of any kind so i dont know how they got into my acct i called and ask for my money back and a rep by the name of ruth advd me that she would cancel this and have my money put
back into my acct on 12-12-2208 as of today 12-31-08 it has not happen when i called them today thay told me that the 29.95 was non refunded i advd tham that was not waht i was told i ask for a sup and they refuse to let me speak to one alex advd me they werew in a closed door meeting then he hung up on me i called back and got him again ask why did he hang up said he was not talking to me so i ask for the sup again then he wwent on to say his boss left sick i told he he was telling a lie because of the previous conversation i am vey upset that this company has taken my money out of my acct without my consent and something needs to be done about it not just for me but for everyone who has been sucker into this scam its wrong i dont even know how this happen

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  • Va
      Dec 24, 2008
    IDOnLock - Unauthorized charges
    United States

    I received a Welcome email on 12/8 from IDOnlock, I called them to cancel that subscription because I didn't sign up for it. I spoke with a rep named Gail, she gave me a cancellation confirmation number and advised me that no charges will come out of my account for the Free Trail.

    On 12/12, I checked my account and seen that on 12/10 a debit was posted to my account for $29.95 from IDOnlock. I did not authorize this charge whatsoever. That's why I called to cancel because I did not sign up for this service.

    I called them on 12/12 and I spoke with Joyce another rep. I asked to speak with a Supervisor because I wanted my money back. She claimed there wasn't a Supervisor available and that I could get my money back.

    I don't understand how a company can get away with setting people up for their services, and when that person cancel, they are still being charged. How can they take someone's hardworking money without their consent. If anything we need our ID protected from these companies who claim they are protecting our Identity.

    0 Votes
  • Ro
      Dec 26, 2008

    they withdraw 29, 95 out of my checking account with out my ok.

    0 Votes
  • Ro
      Dec 26, 2008

    I would like my money back this company is a rip off.

    0 Votes
  • Co
      Jan 01, 2009

    Hi read your you have a telephone number for this company? I just found this charge to my account and would like to place a call to them ASAP. I will also contact my financial institution tomorrow. Mahalo

    0 Votes
  • Wh
      Jan 05, 2009


    0 Votes
  • Do
      Jan 12, 2009
    IDOnLock - charge
    Donna Henson
    11410 Sandrock
    United States
    Phone: [protected]

    Idonlock charge my check without my permission of 29.99 twice they need refund my money back to my account cost rent to my house neg balance my home number is [protected]

    0 Votes
  • Im
      Jan 14, 2009

    I had the same exact thing done to me. On 12/31/08 this company drafted a check that they printed and produced in the amount of $29.99. I got a copy of the check from my bank and was able to get their company information. I contacted them and told them that I have never heard of their company and did not authorize any payment. The rep. informed me that they would refund my account but it could take up to 10-14 business days. They said the membership was ordered on 12/31/08 (I wasn't even home that day) from an IP address that does not even belong to me. I expressed how pissed off I was and then he tries to "sell me" on keeping my membership!! Can you believe it???

    Then on 1/12/09, same thing. I notice that there is a check number that is not even one of my check numbers in the amount of $28.95 drafted from my account. I call my bank and guess what...they did it again! THEY TOOK MORE MONEY OUT WITHOUT ME KNOWING!!! I called them and this time I was REALLYYY pissed off. She informs me that they have no record of $28.95 being taken from me for payment (even though I have a copy of the freakin' check)!! She said, okay that they would "look into this". I asked what was going on with the $29.99 being refunded to my account. She put me on hold and said that she spoke to her supervisor and her supervisor went ahead and authorized for me to receive this refund. They gave me a refund reference number and everything. SHE THEN tries to give me a $100.00 gift card to "local retailers for being such a great customer"!!! CAN YOU BELIEVE THIS AGAIN!!! I told her listen, refund all of my money and DO NOT DO IT AGAIN!

    I filed a complaint with the Better Business Bureau.I am like the rest of you. I do not know how this company managed to get my account number and routing number. It is ridiculous and something better get done.

    For your comment above, if you need the company information here it is:
    13799 Park Blvd. Suite 300
    Seminole, Florida [protected]

    Sorry for making this such a long comment...I am just really upset over all of this!!

    0 Votes
  •   Jan 15, 2009

    First, I doubt IDOnLock will be reading this page.

    Second, the way to get your money back is to go through your bank/credit union. There are rules set in place by NACHA (National ACH Association) that protect consumers like yourself from these types of scams. All you need to do is go to your bank/credit union and fill out a Written Statement Under Penalty of Perjury. This form states that you never authorized IDOnLock to take money from your account. Once you have signed this form, your bank/cu MUST put a stop on EVERYTHING from IDOnLock, refund your money that was sent to them, PLUS any NSF charges you may have incurred.

    If your bank/cu doesn't have a clue about this, then you need to let them know they could be in serious trouble for not following the ACH rules.

    0 Votes
  • Me
      Jan 26, 2009

    I applied with several different payday loan companies over the internet just before Christmas, but I didn't accept any of the offers because the interest rates were too high.

    When I checked my bank account on December 29, 2008, I noticed a check for $29.95. I don't often use checks and I didn't recall writing a check for that amount so I clicked on it to view the image. To my surprise a company called IDOnlock had electronically deducted this amount from my account.

    Immediately looked the company up on the internet and called customer service, at which time a representative who barely spoke english informed me that I had signed up for their services via one of the payday loan applications I had filled out on the internet. She could not tell me which company exactly, only that the fee was non refundable.

    I told her my situation and still she just kept repeating that the fee was non refundable. So I'm out $29.95, plus the overdraft fee because I didn't have $29.95 in my account to be deducted, at a time when I am already so financially strapped that I was willing to obtain a payday loan at such an astronomical interest rate that I don't even want to put it on here.

    In essence, a company claiming to want to protect my identity actually stole my identity and wrote themselves a check! Beware when filling out information on the internet.

    0 Votes

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