I applied for an account at identity store at kerk street on the 23rd of January 2019 and on the 31st of Jan 2019 I received a message written congradulations your account is approved, I then received the same message on 2nd of February 2019 to say I'm approved. I then went to identity store in cresta mall and to my surprise I was told that I was declined,
My question is why send me a message to say I've been approved I shld go the store only to arrive there and be told that I've been declined? That was so inconveniencing and embarrassing . This is bad service at it's highest degree
The worse part about it is the lady who is a supervisor or a manager they were laughing with other cashier when he couldn't even give me a plastic bag. He didn't even ask me I would like to pay my account on a 6 months or 12 months option
Angry
I visited identity West Street today such poor customer service I got from Sphamandla and I was very disappointed