Idearc Media / can't cancel ad
Be aware once you sign up any advertising with Idearc Media, it will automatically renew without your authorization. You won’t have a chance to cancel your ad.
My ad expire in Janunary this year. There was no sales rep calling me to discuss if I want to change or continuing the ad on the Verizon directory. However, the Idearc Media automatic renew the ad for me for another year. In March 18 and March 24 this year, I have try to contact any one who will cancel my ad. I got transfer on the line for at least 10 differnent persons for almost 2 hours. The phone number were [protected], [protected], [protected], [protected] and [protected]. Finally I got to the person who is supposed to be in charged of my account : Scott Bower. I told him that after spending on the phone for 2 hours I want to cancel my account totally, but no one will help me. He said he will take care of it. I thought I would have peace of mind.
A week later, on 4/24/08, I got a call from collection for unpaid bill with Idearc Media, for the month of Februray, March and April. I thought this would have been taking care by Mr. Scott Bower in the previous week. So I got on the phone with Idearc Media, and of course I need to spend another 2 hours got transfer back and forth to different department. Finally, I got someone finally seem helpful. Her name is Lisa Caster at extension 4866, she said on the record, “the published book is cancel, but customer had request to continue on the on-line advertisting” Howver, I have never authorize for such an ad. I finally realized I am invoved in a scam and a rip off.
I feel so angry, I go online and type in keyword: Idearc Media complaint. Wow, the information is overwhelming. And of course, I am going to post my story.
How can a very well known ('can you hear me now?') company like Verizon allow Idearc Media to operate to the ruin of their good name?
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