Idearc Media / Automatic renewal
DO NOT advertise in Verizon Super Pages!!!
You will think that the deal is done, but "no" it's not! The next year you will receive a bill. Yes, in the five page contract it clearly states that it is your responsibility to send written correspondences during a certain time period (located on a different page) to make any changes to your ad or to cancel your contract. Your sales rep will neglect to inform you of this. I called to complain about the situation three times. First call they hung up on me making me call again and go through the hour long menu choices. Second call I was told there were no supervisors, they had all gone home for the day. I asked when they were going to be available and was told the hours Idearc Media was open, Well, I was calling during those hours, hmmm. The rude man clued me in that the supervisors don't all stay all day! Well, what are their hours I asked... Ma'am I have already told you our hours. And then I was asked if I understood and he hung up on me! Sooo, I called again and asked for a supervisor, the lady said she was a supervisor and asked how she could help. Well, what a surprise, as I was told there were no supervisors! I once again explained how we did not want the ad we were being charged for. She once again told me that it was our responsibility and that there was nothing that could be done. Well I fully disagree! Everyday I am sending them every complaint I can find, a written cancellation, and a phone call asking for a reversal of charges.! Large companies should not be able to take advantage of small businesses. It is time to fight back. Please write in your complaints if you have also been taken advantage of with this horrible company. I would also wage a war of complaints and phone calls to them. Let's fight back!
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