Idearc Media / Horrible service, billing, false representation
This is a scam operation. What ever you do never sign a contract of any kind with this company. I did and I am still paying for a service which I am not receiving. They have double charged my card for months. They have continued to charge my card for months after I terminated service with them.
I have a successful online company, Idearc assured me that they were the best at search engine PPC management company with a great track record. After they took over my PPC my sales dropped 35% and where I was in the top 5 listed in my category before they took over I dropped to 114th position. When I contacted them about it they said they didn't know why. The rep was terrible, I was doing a much better job of managing my PPC than the rep was. I terminated the campaign with them and went back doing it my self. My sales returned to where they were before they took over and now I am doing 35% more business. I am still paying them $500 a month to do nothing, and they won't let me out of my contract. They bill me every month but provide me absolutely nothing!!! If I hadn't taken my PPC campaign back over when I did after 3 months I would be out of business right now. All said and done signing the contract with them is going to cost me about $15, 000. Lost up in smoke money, all for just a complete nightmare. Oh by the way I got a letter from them the other day, they are filing chapter 11. I am not surprised. I hope this post will save you the trouble of doing business with this company!!!
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