The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Idearc Media / Horrible service, billing, false representation

1 CA, United States Review updated:

This is a scam operation. What ever you do never sign a contract of any kind with this company. I did and I am still paying for a service which I am not receiving. They have double charged my card for months. They have continued to charge my card for months after I terminated service with them.
I have a successful online company, Idearc assured me that they were the best at search engine PPC management company with a great track record. After they took over my PPC my sales dropped 35% and where I was in the top 5 listed in my category before they took over I dropped to 114th position. When I contacted them about it they said they didn't know why. The rep was terrible, I was doing a much better job of managing my PPC than the rep was. I terminated the campaign with them and went back doing it my self. My sales returned to where they were before they took over and now I am doing 35% more business. I am still paying them $500 a month to do nothing, and they won't let me out of my contract. They bill me every month but provide me absolutely nothing!!! If I hadn't taken my PPC campaign back over when I did after 3 months I would be out of business right now. All said and done signing the contract with them is going to cost me about $15, 000. Lost up in smoke money, all for just a complete nightmare. Oh by the way I got a letter from them the other day, they are filing chapter 11. I am not surprised. I hope this post will save you the trouble of doing business with this company!!!

Sort by: UpDate | Rating


  • Pa
      24th of May, 2009
    0 Votes

    May 25, 2009

    Dear, Idearc Media LLC

    This is a cancellation notice for Account #490002536612

    I cancel the print directory ads, electronic ads, and

    electronic services. I will file a civil claim in 10 days for all

    monies owed if the account is not closed.

    Patrick Home Assembly

    Patrick David Rawls

    2314 Reinerman Street

    Houston, Texas 77007


    This letter is to reaffirm prior cancellation notice sent

    dated 5-15-09 by certified mail to address shown on

    electronic contract.

    Idearc Media LLC, MC 12

    P.O. Box 610609

    D/FW Airport, TX. 75261

  • Id
      3rd of Jun, 2009
    0 Votes

    We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and email back to me at:

    Your Full Name and Title:

    Business Name:

    Business Telephone Number:

    State in which your Business resides:

    Your Contact Number:

    Best time to call you:

    E-mail address:

    Brief Complaint Description:

  • Pa
      13th of Jun, 2009
    0 Votes

    i filed a civil claim against Idearc Media LLC/Jennifer L. Swann. The case number is SC11C0013202 It would be nice if you could send a letter to Justice of the Peace Precinct 1, Place 1, Judge Dale Gorczynski, 7300 N. Shepherd, room 138, Houston, Texas 77091-2437 and give your experiences with this company and their tactics. I have gone to his court before and know he will read the letters and have an understanding on the complaints.

    Thanks, Patrick David Rawls

Post your comment