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Idearc / yellow pages auto renewal

1 United States Review updated:

My son, too, was victim of IDEARC'S Yellow Pages advertising contract. He made an ORAL contract with their sales rep for a one-year-ad. He informed them on the phone that he'd been wasting his $ on the ad, which had produced 0 results. He paid the bill in full 6 mos early. He told them not to re-print the ad. As this contract departs from the industry standard, he never read the small boilerplate clause in the contract giving IDEARC the right to either continue or not, without notice, at their whim, but places all the burden on the buyer to cancel in writing. They claim that they have no record of the verbal cancellation. They also claim to have sent a communication late last year giving him a copy of the ad and the opportunity to "opt out". Never happened. I've reported this to the Dept of Consumer Affairs, and I encourage everyone else to do the same. They'll start a class action suit if enough complaints are made. PLEASE COMPLAIN TO CONSUMER AFFAIRS!

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Comments

  • Id
      4th of Jun, 2009
    0 Votes

    We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and email back to me at: customerservice@Idearc.com

    Your Full Name and Title:

    Business Name:

    Business Telephone Number:

    State in which your Business resides:

    Your Contact Number:

    Best time to call you:

    E-mail address:

    Brief Complaint Description:

  • Js
      13th of Jun, 2009
    0 Votes

    I too am a victim of this. My ad was auto-renewed on a business that is closed and I never got the letter they said they mailed. I will complain to Consumer Affairs and I will let EVERYONE know about my experience with AT&T/ Yellow Pages. I have talked to 3 other business owners about this already and ALL 3 have experienced the same thing.

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