Ideal Garage Doors/Clopay / Product Quality

Troy OH, United States

Purchased one of their 9X7 doors in March of 2015, installed it July 2, 2015, due to surgery prior to this date. Followed their enclosed instructions. On 7/13/2015, not even 2 weeks later, the bearing on the torsion bar became separated from it's holder, causing excessive force to raise the door, causing the top portion to buckle. Ideal Door/Clopay, does not want to take care of their poor quality & defective parts, only wanting to sit behind their desk and state "poor installation", so they don't have to do anything. I will never buy anything from Clopay in Miami County, OH, city of Troy, OH, ever again, as, according to a lot of the area residents that work there, allegedly, they don't even drug test their associates, (permanent or temporary), before they hire them, and, then, fire them later, after they learn they do drugs. Makes me question their practices and quality even more, after hearing all this.

Jul 16, 2015

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