The Reginal Manager
Idea Cellular Ltd.
Dear Sir / Madam,
I would like to bring to your notice that my number -9639014442 has to be closed down due to various reasons mentioned below :-
1) Networking was a problem right from day one of its activation. Your Agra Unit Head knew the problem.
2) His promise to install a booster within 15 days of my connection, failed, as this could not be done even after 3 months. Even after giving thousands of reminders, not only to the Unit Head telephonically and personally, but to one and all, whosever interacted with me for making the monthly payments, besides your sales staff who was deputed for this hotel.
3) The billing had numerous problems and could not be solved or convinced by any of your staff who met me. Worst still, I was asked to make late payments.
4) To add salt to injury and fuel to the fire, they barred by calls whenever they found it convenient to themselves.
5) On being told to your staff, last month to disconnect my connection, fell to deaf ears. And the names keep on changing from one person to another and the blame being put on the me for not making payments on time.
6) Lastly, a girl keeps on calling me and threatening me to make the payments urgently or else…..
Mind you we had got 11 new connections and it is only one left.
Now, as an aggrieved customer may I finally request your good offices to depute some one from your Unit to have my connection disconnected and closed with immediate effect. Kindly note that if the same is not done I shall not be held liable to IDEAS Cellular for any payments due from the date of this letter.
C/O Hotel Clarks Shiraz
54, Taj Road