Idea / Wrong charging
I am Vijender Aggarwal. I am an IDEA Cellular Customer. I m having Local Free SMS @ 56 rs pack activated with auto renewal facility. Old pack was expired on 01-Mar-08 late night. I sent sms on 02-Mar-08 and the same were charged from my main balance as the auto renewal of sms pack was done by idea at 10.30 am only. I talked with customer care 3 times. In first two cases, my calls were disconnected & in third case, i was replied, "U are charged correctly. Delay in auto renewal of pack is not an error of IDEA and customer must check whether auto-renewal is done or not. Complaint will not be registered & no waiver will be given. Further Auto-renewal of pack can be done by IDEA any time during the first day of next month".
If any one knows about the TRAI Guildelines for auto renewal of pack, please inform on firstname.lastname@example.org
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