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id safelock / unauthorized charge

1 Tullahoma, TN, United States

unauthorized charge on my bank account. Called number that was on bank statement and they said the charge would be removed and they gave me a cancellation number even though I didn't make the charge in the first case. There was no refund but a different amount then posted to my account. Called company and they completely denied a refund so I told them I was going to the bank to have them do a chargeback.
I looked up the phone number on line and saw all the compaints. Then I went to the website and saw that this is not even a comany based in the US. It is from cyprus!!.
How did they get access to my bank account?

Rh
Nov 6, 2014

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