Icon Media Communications / Wrong Ad; No Follow-Thru on Promises
In 2009, The Berry Company sold me an ad space for the "Yellow Pages" directory. As we are a professional graphics arts company, and prepare hundreds of ads for clients in our region (many for the "Yellow Pages"), we took it upon ourselves to submit camera-ready artwork (it was a display ad), per Berry Company specifications. We were then sent a "proof" of the ad we sent them, and we're asked to "sign-off" on our ad. We did. When the book was published 5 mos. later, we were discouraged to find that not only did they place the wrong ad is our space (how could that possibly happen????), but had the unmitigated gall to charge us. After one-zillion emails and phone calls later, we finally got The Berry Company to admit they screwed up. So they extended an olive branch by offering a "Berry Company Cares Certificate", valued at $60 times 12 months. In October of 2010, we had yet another dazzling sales rep solicit us for ad space - and when we told them that we would like to use our "Berry Cares Cert"; we never heard from them again. Go figure. The Berry Company is one of the worst run companies I have ever encountered. They make promises and break them (even if there are signatures/dates/facts). Has anyone else experienced their incompetence???