Icing
reviews and complaints

Icing, man, they really messed up my ear piercings. I never had no issues with my ears when I go to Clair's, but when I went to Icing, my ears got all bumpy just two days later. And then I had to wait a whole month for them to close up. Now my ears are all messed up with a blood clot and I've been cleaning them like crazy. Let me tell you, it was the worst experience of my life.

ICING is a website that sells jewelry and accessories. I had a bad experience with their customer service. I wanted to add more items to my order, but they said no. The checkout system was confusing, and they didn't show me how much I was spending before I paid. When I called to ask for help, the person on the phone was rude and didn't want to help me. They said they would get back to me in 72 hours, but I don't think they will. Overall, I was disappointed with my experience on ICING.

So, I decided to give ICING a try and it was a total disaster. I paid for shipping and it's been 5 days past the due date and I'm still waiting for my package. It's been a total nightmare. I tried to track my package but no one seems to know where it is. Apparently, they ship with UPS and then hand it over to USPS postal which is a huge mistake because they lose packages during the transaction. I'm so frustrated and disappointed with this experience. I will never order anything from their website again. It's just not worth the hassle and stress.

So, I decided to give ICING a try and ordered a pair of earrings from their website. However, when I received my order, I noticed that the description was incorrect. I was disappointed and decided to reach out to their customer service team to resolve the issue. Unfortunately, I didn't receive a response from them, but my order was shipped anyway.

Another time, I saw that they were offering a buy one get one free deal on their website. I was excited to take advantage of this offer and added the items to my cart. However, when I checked out, the discount was not applied. I was frustrated and felt like they were not being transparent with their promotions.

Overall, I think ICING needs to improve their customer service and website accuracy. It's important for customers to feel like they can trust the company they are purchasing from. I hope they take these issues seriously and make the necessary changes to improve their business.

I had a really good time shopping at ICING (icing.com). The stuff they sell is so pretty and looks just like the pictures, maybe even better! I did have one little problem though. I got this necklace that was messed up and they told me to send it back. But I live in Canada and it would cost more to send it back than the necklace was worth. I told them this and they were super nice about it and gave me my money back right away. That's how you keep people coming back! Shienside, you should learn from them!

I placed an order and their system changed the name of the item once in my cart, but I didn't not notice until the order confirmation email. Was told that there was nothing that could be done, not even reimbursement of shipping for their mistake since I will have to return the item. Customer service did not care in the least, wasn't even concerned their system was messed up. Told me no supervisor was available to speak to and did not know when they would be. Could not be an less helpful at remedying the situation.

So, I went to ICING to return an item that I thought was returnable. The salesperson I talked to seemed confused and didn't know how to handle the situation. She just told me to go to another store and deal with it there. I was pretty annoyed by this, but I went to the other store anyway.

At the second store, I talked to a different salesperson who told me that the item was not returnable. I tried to negotiate with her and asked if I could at least get a store credit instead. She seemed really angry and reluctant to help me, but eventually gave me a gift card. After that, she stopped speaking to me altogether.

I was pretty upset about the whole experience, so I decided to write to customer service to complain and see if I could exchange the gift card for a refund. Unfortunately, they told me that there was nothing they could do to help me.

Overall, I was really disappointed with my experience at ICING. It seemed like nobody cared about anything there, and the customer service was terrible. I wouldn't recommend shopping there if you're looking for a hassle-free experience.

I recently made an online purchase from ICING and was excited to receive my package a few days later. However, upon opening it, I noticed that one of the rings I had ordered was missing and the one I received instead was not at all what I had expected. In fact, it was quite ugly and not even close to the style of the rings I had selected.

Feeling disappointed, I decided to go back to the website to investigate. After searching for the ring number, I was able to find the rings I had originally wanted. However, when I clicked on them, I noticed that the description matched the ring I had received in the package. This led me to believe that either the description was incorrect or the wrong picture had been used for this particular ring.

As a result of this experience, I highly recommend that you carefully review everything before placing your order with ICING. It can be frustrating to receive something that is not what you expected, and I learned this the hard way. Despite this issue, I still believe that ICING has a great selection of jewelry and accessories, and I will continue to shop with them in the future.

I called up the ICING store at their Orlando location in Millennia before heading out to inquire about their refund and return policy. I wanted to make sure that I knew what I was getting into before making any purchases. The person on the other end of the line told me that I could return any item within 60 days with a full refund, as long as I had a receipt. The only exception was for ear pearling products, which didn't apply to me anyway.

So, I went ahead and made a purchase of a makeup kit. Unfortunately, the product didn't live up to my expectations. The colors didn't have enough pigment, and the product flaked off my eyelids almost immediately. I decided to return it and get my money back, as I had been promised.

When I presented my receipt and asked for a refund, I was told that they couldn't give me one because the product had been used. This was completely against what I had been told on the phone. I explained my situation calmly and professionally, but they still refused to give me my money back.

To make matters worse, they then called security on me and accused me of being rude and aggressive. I had done nothing wrong, and had been polite throughout the entire interaction. It was clear that they just didn't want to give me my refund, and were trying to bully me into leaving.

I left the store feeling frustrated and angry. I had never been treated so poorly in my entire life. I would strongly advise against doing business with ICING. They are nothing but thieves who will try to bully you and call security on you when you assert your consumer rights.

I recently had a frustrating experience with ICING's customer service. I had gotten piercings done at a local store with stainless steel studs and had an allergic reaction. I called their customer service number multiple times throughout the day, but all I got was a message saying that all associates were helping other customers. After calling eight times in the past hour, I finally got through to a person. I asked if there was any other material or metal in the stainless steel studs that could cause an allergic reaction. The person laughed at me and told me to call the local store.

I called one of the stores where I received piercings before and explained my situation. The employee took ten minutes to understand my question and then gave me a bogus metal name that doesn't exist. I then called another local ICING store and finally got an answer. The woman who answered the phone said that there wasn't anything in the stainless steel studs other than stainless steel.

I was beyond annoyed and angry that I had to waste so much time calling multiple stores to get a simple answer. I do not recommend calling their customer service line because they never call you back, they never pick up, and they laugh at you when you are trying to figure out what made your ear swell twice its size!

Overall, my experience with ICING's customer service was extremely frustrating and unhelpful. I hope they can improve their customer service in the future to avoid similar situations for other customers.

I recently ordered a bandana with the USA flag on it from ICING, but boy was I disappointed when I received a little girl's bow instead! What a disrespectful move towards the USA and dishonesty towards their customers. I mean, come on, how hard is it to get an order right? The worst part is that when I tried to contact customer service, they were no help at all. It's like they didn't even care about my issue. I definitely won't be shopping with ICING again.

I was pretty bummed out about that, but when I finally got the package, I was happy with the quality of the head pieces. They were really pretty and looked great on my bridesmaids. The only thing that bothered me was the long wait time. I wish they had been more upfront about the delivery time, but overall, I was satisfied with my purchase. I would recommend ICING to others, just be prepared for a longer wait time than expected.

So, I went to ICING to buy some earrings and I gotta say, I was pretty disappointed with my purchase. The small hoops I got fell apart as soon as I tried putting them on. I mean, come on, I didn't even get to wear them once! It was a total waste of money and I had to throw them away.

But that's not even the worst part. My mom also reported that she saw a mouse there running around. Like, what the heck? That's not cool at all. It's pretty gross and unsanitary. I don't know if I'll be going back there anytime soon.

Overall, my experience at ICING was pretty bad. The earrings I bought were a total letdown and the mouse sighting was just the cherry on top. I wouldn't recommend this place to anyone.

So, I decided to check out ICING (icing.com) for some new earrings. I was a bit hesitant at first, but I figured I'd give it a try. I was pleasantly surprised by the selection of earrings they had to offer. They had everything from simple studs to statement pieces.

I ended up purchasing a pair of silver hoops and a set of studs. The ordering process was simple and easy to navigate. I received my order within a few days and was excited to try them on.

The silver hoops were the perfect size and looked great with any outfit. The studs were also a great addition to my collection. I was happy with my purchase and would definitely order from ICING again.

One thing to note, however, is that the quality of the earrings may not be the best. After a few wears, I noticed that the silver hoops were starting to tarnish. But for the price, I can't complain too much.

Overall, I had a positive experience with ICING and would recommend it to anyone looking for affordable and trendy earrings. Just be aware that the quality may not be top-notch.

I purchased bridal slippers on 3/8/22 and ordered a size S/M. When the slippers delivered they were size L/XL. I called customer service to process an exchange and they were no help telling me that they don’t handle exchanges via mail and that I could return to the nearest store or return via mail. The nearest store is 40 mins away. Obviously I know I have the option to return but the company should have been more accommodating as the oversight was their fault. I would not be purchasing from this store ever again.

I bought a clutch from this website and when it finally arrived I was very disappointed with the quality. It was very poorly made and looked cheap. I would never use it! I contacted Icing support service and told them that I was disappointed with the quality of my clutch and wanted to return it back for a refund, but they didn't allow me! They said that they accept returns only in case of defects and damages and since there was nothing wrong with my item they were not able to refund me! Absolutely horrible attitude!
Items on their website are not expensive but still I don't think that anyone wants to waste their money on bad quality items.

I have purchased some items from www.icing.com and received my order in a timely manner. Everything was fine except that one item was missing (a small ring). I contacted customer service and they said that if I want them to send me the missing ring I need to pay a delivery fee. I refused and asked them to refund the money I paid for that ring and they said that was impossible. Their rep said the most ridiculous things that made absolutely no sense, and did not offer me any help. I can't say anything bad about the products, but I can say a lot about their terrible and disrespectful customer service! If anything goes wrong, remember that no one from www.icing.com will help you!

Refund policy on the back of their receipt states that if the customer has the original receipt and the merchandise is in original conditions it can be returned for the original form of payment.
I bought a hair accessory, returned it after about 30 minutes because I found something better at another store.
My merchandise was in its original condition, with the receipt.

The assistant manager 5/8/2011 3:30 PM (brunette, heavy build, just above shoulder length hair, Caucasian) told me that she could not give me my money back and could only provide an exchange.
I showed her the back of the receipt and the return policy stated there, but she still held her ground in a very demeaning manner.
Bad customer service and does not follow their written return policies.
There are stores with better, cheaper merchandise than Icing/Claire's.
Do not give them your business.