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2.3 523 Reviews

ICICI Bank Complaints Summary

171 Resolved
352 Unresolved
Our verdict: Engaging with ICICI Bank, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ICICI Bank reviews & complaints 523

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2:24 pm EST
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ICICI Bank stolen money

Hi people,

Want to warn you about this bank from INDIA that operates in United States, they have a branch in New York. They claim to be a trustworthy bank but they are not.
I transfer money 25 days ago!, and the money never got to recipients account. I called many times they always tell me to wait till end of the day... and write and email to some account, which I did multiple times... the worst is that the money was debited from my account 21 days ago... 4 days after I set up transaction...
ICICI BANK its called and please transfer some other way other than this cause is LAME.

STAY AWAY FROM ICICI BANK MONEY 2 INDIA

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Update by indio16
Dec 30, 2011 1:48 pm EST

Again you want me to send contact details? I did like 5 times Sir.
I have 4 different Service Request numbers, that been given to me over this period of a month...

You guys do this delays on purpose I'm sure. If you add all the people around the world that transfer money and you keep their founds in your account, is not that difficult to see the business you are in. YOU SCAM PEOPLE'S MONEY AND KEEP IT FOR LONG TIME AND MAKE BUSINESS WITH THAT MONEY, THAT WAY YOU HAVE AN EXTRA CASH FLOW IN YOUR POCKETS AND FOR FREE OF INTEREST AND TAXES! BRILLIANT! Guess what, your delay hurt my business and I had to put my face against all the people who was waiting for payment before Christmas, THINK ABOUT THE PEOPLE

WHAT A SCAM! PEOPLE BE AWARE OF ICICI BANK AND MONEY TO INDIA AND PLEASE PEOPLE SPREAD THE WORD ON THIS MATTER!

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8:50 pm EST
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ICICI Bank icici bank home loan original document not returned

Dear Sir/Madam,

My Home loan account number is : LBPUN0000356887

I have closed my Home loan by paying cash, after closure i received letter from ICICI Bank to collect the documents, with reference to the letter, I have visited to collect my original property document loan certificate from your branch ICICI Bank Ltd, Mytree center, 4/10, ground floor Hosur road, Bommanahalli, next oxford college of Engineer, Karnataka, Bangalore – 560058 on 11-11-2011. I have collected some of the documents, but not received the Original Absolute Sale Deed dated: 06-07-2002.

The Original Absolute Sale Deed dated 06-07-2002 is very important one, which is registered with the stamp paper of Rs.1, 26, 250/- (Rupees one Lack Twenty Six Thousand Two Hundred and fifty only) in favor of me.

I had visited several times to the said your office in Bangalore and given a complaint for not getting the original sale deed dated 06-07-2002 so far.

Therefore I request you kindly arrange to send the original documents at the earliest. I hope that you will kindly consider my request immediately.

Regards,
Rangaraju.

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2:14 pm EST
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ICICI Bank money2india - money not transfered

Hi,

I been having trouble with money 2 India from ICICI Bank. I made an e-transfer on December 2nd and the transfer is still not done, they say they had problems with the benefitiary name which is incorrect (the name is genius nature herbs private limited and I put genus nature herbs cause the website didnt let me write more words), so they say is wrong and to send an email with the right name, which i did around 2 weeks ago. It's been 20 days already and the transfer still not done, I call every day they tell me "transaction is gonna be done today" etc etc and nothing.
Now they said transaction is complete, but money is not credited in recipient's account, and in my money2india login it shows as "in process".
This ICICI bank is not trustworthy, the service money2india is not trustworthy, customer service is not trustworthy, I call everyday and everytime they tell me different thing. I DO NOT RECOMMEND IT TO ANYBODY, PLEASE STAY AWAY FROM ICICI BANK AND FROM MONEY2INDIA THEY ARE A TOTAL SCAM
I'm sending all the info to my lawyer so he can take care of things.

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Update by indio16
Jan 02, 2012 3:54 pm EST

Hi people,

Wanted everybody about this service that I used and is a total Scam, for transferring money overseas. It's called MONEY 2 INDIA, from ICICI BANK, they have a website that you enroll, and they ask you to ad personal info like bank account and SS#. I did and I set up a transfer. I been waiting over a month and they dont do it, the only reason i find is that the are a BIG SCAM!
I called 20 times, I spent probably 10 hours at the phone, and nothing is going on. I requested my bank to get the funds back and with my lawyer we are hoping to solve this but just wanted to warn you, stay away from ICICI BANK AND THEIR SCAM CALLED MONEY 2 INDIA.

If yo have questions please let me know!

Update by indio16
Jan 03, 2012 3:11 pm EST

You have that sir, go on your records and start looking over the SUBJECT LINE YOU TOLD ME. IBGUID 2537431.

That is what I used! How many times do I need to contact you? I dont have time for you and I dont trust you with my money!

PEOPLE STAY AWAY FROM ICICI BANK

Update by indio16
Dec 30, 2011 1:36 pm EST

I already sent all the information on the 27th. didnt you notice that ?
Come on you guys are a SCAM, what does it mean to "get in touch soon", for you soon could be a month... please be precise Sir, like "we will solve your problem in 24 hs", that is what a serious bank will respond, according to my 10 years experience working with US Banks.

YOU ARE NOT A BANK YOU ARE A SCAM AND A NOT FUNNY JOKE

PEOPLE STAY AWAY FROM ICICI BANK AND MONEY 2 INDIA

Update by indio16
Dec 29, 2011 12:12 pm EST

Still not solved! They suck.

This bank sucks they dont care about customers and if you do business with them have your lawyer ready.!

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Reviewer49408
,
Nov 18, 2015 6:16 am EST

I made two transaction(M2N14461841, M2N14463026) on 3-Oct-15 of 1000AUD$ and 5-Oct-15 1100$AUD through ICICI Money2India, But till now funds not received into beneficiary account, No response for calls & mails. Every time they are telling a new stories.

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Aditya_Belgium
, BE
Apr 24, 2012 9:06 pm EDT
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I completely agree with the above complaint because I'm facing the similar issue. They don't have any type of sense and think that everybody else is a fool. "We will get in touch with you shortly" is their favorite reply and they never do get back to you in time. You will have to send numerous mails, call customer care many times and then they will contact you to say only that "We will get in touch with you shortly". Absolutely disappointed

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Shadma
Clayton, AU
Jan 30, 2012 9:26 am EST
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I agree with the above complaint. I made a transfer on 12th of Jan 2012 but till 31st Jan 2012 they havent transfered it Yet. My transaction ID M2N12764906 (Net Express) . Which has to be transfered by next day. till date nothing happen. They are putting India to a shame.

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ICICI Bank renewal policy till not received

Dear sir,
It is intimated that i have renewed my two wheeler policy on 13/12/2011 with my icici credit card through toll free customercare executive. . Till my renewal policy letter or bond paper not received.I am facing very deficulty to drive my two wheeler in my chennai city with out insurance note. My policy number payment mode details & vehicle number also given below for your kind reference. Name of Owner: P.Parthasarathy, No:6, 8th Street, 3rd Cross, Vaishnavi Nagar, Chennai-600 109. (Tamil Nadu). Vehicle No:TN20P-4156 Honda Activa. Vide your policy No; 3005/[protected]/03/000 date of expired on : 13/12/2011. Payment.Rs.668/- mode by icici credit card through customer care executive Mr Lakshikanth (Emp No:15253) on 13/12/2011 . Vide your E cover note Number is 3005/W-5399510/00/000.
Please kindly take necessary action.
This is for your kind information.
Thanks & regards
P.Bhaskaran
[protected]
[protected]

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1:17 pm EST
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ICICI Bank unexpected money back

I have bought a smart kid insurence plan from an advisor.At the time of policy we were told that if we submitt Rs10000 premium per year for three month we will get (Rs30000+).Althiugh we had submitted total four premium i.e.Rs 40000.But now whwn i went to know my policy status i was told that yo will only get Rs 24000, it doesn't matter how much money you had submitted.I want my full money back along with the intrest.
Hope for positive favour (Thank you)
Name-Mustakim
policy no.-[protected]
mob-[protected] / [protected]
[protected]@yahoo.com

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Shashikanth.M
, IN
Dec 08, 2011 6:20 am EST

I have the same issue, where I paid 1 lac 20 k and after 4 years amount shows 70, 000... VERY POOR response from ICICI PRU customer care as well their NODAL OFFICER SUNISHA NAYAK who promised to send the 4 years statement and never sent me one!

I have posted the complete issue on various blogs...
Check this one
http://www.consumercomplaints.in/complaints/icici-pru-life-bardhaman-bardhaman-west-bengal-c524060.html#
If my money is not returned in full with interest, I am strongly considering to seek IRDA OMBUDSMENT help in this regard.

Regards,
Shashi M
Senior Database Administrator
Wipro Technologies,
Gachibowli, Hyderabad.
[protected].

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ICICI Bank clearing noc

Sir
I want to noc the life insurence my irda licence no is758-8260477 advaisar code is [protected] plz send the noc
My contact no is [protected]
My emil id is venkatesan.[protected]@gmail.com

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ICICI Prudential
ICICI Prudential
, IN
Dec 14, 2011 10:50 am EST
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Hi

We understand our representative has contacted you and sent the resolution to your registered email address. If you have any further queries, please feel free to contact us at http://www.iciciprulife.com/ipru/GrievanceRedressal.jsp

- ICICI Prudential Life

ICICI Prudential
ICICI Prudential
, IN
Dec 01, 2011 12:09 pm EST
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Hi,

We understand our representative has contacted you and acknowledged your concern. Please be assured the concern highlighted by you is currently being reviewed and we shall keep you posted on the further devlopment of the case.

- ICICI Prudential Life

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ICICI Bank no remittance received after 8 days

I had wired a significant amount of usd to India using power transfer. My initial experience was good with the first power transfer. The second one is a nightmare. I wired funds on Oct 24th however the funds still haven't been credited to the beneficiary today nov 1st. The reason they gave me is duplication of request which I do not buy. They're basically holding on to the funds and since then the usd rupee rate has fallen to their benefit not to mention the lost interest. They still haven't credited the funds and keep asking me to send emails to [protected]@icicibank.com which I did. I get some email from them giving me the run around asking me to email from my valid ID which I had done in the first place. They're wasting time and keep holding onto the funds. This seems to be common practice. I was planning to send significant funds however icici has lost my business now given that they've settled for short term gains from me instead of long term mutual benefit. How cheap for goodness sake.

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swapnap
Melbourne, AU
Feb 04, 2012 2:08 am EST
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Hi,

Have done transaction from AUS to INR on 1st Feb but till now not received the amount in the receiver bank.
Transaction ID is M2N12800778 could you please check and let me know why the amount is not yet transferred to receiver account.

Thanks and Regards,
Swapna Padubundla

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Logicali
, IN
Dec 19, 2011 2:32 am EST

Hey Guys, the Latest I have very BAD BAD(or I can say WORST)experience in my life with ICICI(Money2India), the only thing I can tell you is DO NOT SEND MONEY with MONEY2INDIA and let everyone know that they will give you hard time/rip you off/delay in processing/no proper communication/no customer service/... And all...

There are plenty and reliable service out to send money.

DO NOT TRUST ICICI Bank!

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bayarea12345
Cupertino, US
Nov 23, 2011 1:46 am EST
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Today Somehow when trying to send a request for exchange website is error out. Is it deliberately doing as exchange rate is close to 52INR !

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ICICI Bank money lost in transaction

This is concerning a money transfer made to India at Union Bank of India.

The money was transferred on the 18th, but to date, it has not been received by the bank. Whereas the site Money2India falsly shows that the Money has been transferred to the Beneficiary Bank.

The Beneficiary Bank(Union Bank of India) stresses on the fact that no amout has been received by it in favor of the person to which it was sent. They state conclusively, that ICICI has not transferred any money to the destination account.

The manager(UBI Bank) has demanded a TTI(Transaction Number) to trace any transaction, which the ICICI Bank(Money2India) has been unable to provide. More importantly, they have been unable to respond to any of my queries, not even a response for the receipt of my numerous mails.

I am finding it hard to persue this problem, and in what direction...

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ICICI Bank money not sent to indian account affter 10 days

On 22nd and 24th of October I had done two transactions through ICICI Money to India with Transaction IDs ( M2N [protected] and M2N [protected]). The money was being tranferred from my UK account to an Indian account. Till date the money is not tranferred to intended account in INdia. The toal sum is quite large and money needed for very critical purpose. I tried calling them on customer care number. First time a lady came on line after 20 mins wait and told me to send all transaction details to [protected]@icicibank.com. I did it religiously. This was 29th Oct. Nothing happended. For the whole of 30 October, I couldn't connect to their number. On 31st a gentleman by name Johnson came on call and told me that all there is a technical problen all transactions that happened on 22 and 24th Oct have issue and the problem will be sorted out by evening. It's almost 1st Nov now and there is no update. I have sent them about 5 reminder emails. There doesn't seem to be any accountibility with them. Can someone help. Whom can I approach ? Is there any financial controller / watchdog in UK where I can lodge a complaint ? How do I recover my money ? Any pointers will be very helpful

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Movva Anu
Peterborough, GB
Dec 15, 2011 10:26 am EST
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I transferred my money on 30th nov and today it is 15th dec still I didn't receive it yet. It was the same last month also I got my money after 15 days...I am not sure by what time I will get it this time
The only logic which behind this would only be the value of pound is increasing and ICICI is waiting for it to come down
It is so frustrating
I am sure I am not using ICICI to transfer money next time

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thimmaiah2511
Brisbane, AU
Dec 13, 2011 6:10 am EST
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hi
I transferred AUD To India on 9th Dec 2011. Its already 3 Working Days and teh Status of teh Transaction is 'Request Received'
The Transaction ID is M2N12678817
It is getting me worried. Please let me know what is happening

Regards
Thimmaiah

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elizabeth82
london, GB
Nov 03, 2011 2:41 pm EDT

Hi,
My money got credited on 2nd November.The delay was due to diwali holidays.Anyway I am happey.After all these years ICICI didnt let me down.
Regards,
Elizabeth

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elizabeth82
london, GB
Nov 01, 2011 5:13 pm EDT

Hi there,
Even i have the same problem.I transferred money on 26 th of october to indian account reference number M2N12569123
.Still the status is howing request received eventhough the transaction date is updated to November 1st.Please let me know if you could able to solve this.

Regards,
Elizabeth

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ICICI Bank delayed payment of matured nro-fd

I requested to close a matured NRO FD(Rs.25, 000) and issue a DD on beneficiary's name in India. They bungled it with wrong beneficiary information. Asked me return the DD and I returned. They suppressed the info that it was received and made me to run around Post Office to prove that I sent the DD to ICICI. Finally, ICICI apologised but not ready to pay for the delay of over 4months! I demanded ICICI to pay 30% interest, the rate they would slap on defaulted credit card customers. I received neither my money nor any reply from ICICI, so far. It is over 6months. No response/acknowledgement from Banking Ombudsman RBI Hyderabad, for my online complaints.

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Update by SNKRM
Jan 23, 2012 12:45 pm EST

Subject: IBGUID : 2349276
Ref: 1)'ICICICARE=[protected]' 2)SR208241560
Except for appologies no action has been taken even at lev4, except for some emails to kill time.

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ICICI Bank money2india

dont suffer with money2inda, ICICI. Please avoid to use ICICI banking services
number one fraud is ICICI

icici money2india, ID: M2N12510496 on 05-10-2011, my transaction got rejected because i send it to incorrect account number, and the main point is they dont even about these that my transaction got rejected, i have been calling everyday and im telling them to resend it to the correct account number, every day the representative will tell me to right an email. 10 days passed already, i did't get my money yet. every customer representative(CR) will say write an email they will respond back to you in 24 hrs, i guarantee they take atleast 48 hrs to reply...even the CR they dont have all the details, they cannot help you at all...it really sucks, Do you know what is the fastest way to get my money back?

regards
saran

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ICICI Bank get less money from atm

On april 18 2011 I did withdraw 10000/- from central Bank of India ATM using ICICI bank ATM card. But i got only 4400/-. Actually i should get 19 notes of 500/- and 5 notes of 100/- but i got opposite. I got 19 notes of 100/- and 5 notes of 500/-. After that imidiatly i called to ICICI bank and told about this issue. I asked to the customer care that do i need to provide any type of proff as i was in ATM that time. Custoer care toled me that no need to provide any kind of proff. After that i called to ICICI bank so many times but i did not get my money bank please tell me what should i do.? My email id is [protected]@gmail.com

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ICICI Bank - icici money2india sucks!

Hi Users, I just wanted to warn you against ICICI Money2India Service. I have transered 25, 000$ through power transfer on 13th and 14th sep'2011 and today is 29th sep'2011 but I have never received the money in my Indian Bank account. I have no clue, when I will get it - I'm trapped!!! I tried calling customer care for alteast 10 to 15times and e-mailed...

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ICICI Bank loose talking

Dear Sir,
I have taken my home loan from ICICI bank Home loan in June 2010.
My home loan no. is LBDEL00001803478 amounting 2750000/-
Am paying regularly my EMI till then, but last month due to delay in our salary i was unable to clear EMI of Sept.2011.
Now since last one week bank representative start calling me to pay the EMI & i think this is OK.
But when i call  one of their executive to come my house @8.00AM but upto 8:30 AM nobody came, then i pay my installment in cash at Rohini Branch.
Today @10:00AM i receive a call from no. [protected] & it was a conference call from ICICI bank.
The person to whom i call yesterday to come & collect the amount of EMI from my house was on line.
He started talk non sense as well as very loudly & in fact he called me as a cheater.
He claimed that he called me so many time yesterday ( 20/09/2011) but i didnt pick the phone.
This statement is totally wrong.The data may be confirmed from my phone no. ([protected]) whether so one called me that day or not.
So due to this episode i am disturbed completely.
Please help me & do the needful
Thanking you
Regards
Baljit Singh
[protected]

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VIKASSANDU
, IN
Oct 05, 2011 7:08 am EDT

ICICI BANK IS ONLY CHEATER
LET US START A COMPAIGN AGST ICICI BANK TO STOP PAYING HOME LOAN EMIS IN GROUPS

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ICICI Bank irda licence cancellation

i got job in state bank of india, so i want to cancel of my irda licence, licence number is 8132396
pls cancel my irda licence

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ICICI Prudential
ICICI Prudential
, IN
Oct 04, 2011 2:32 pm EDT
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Hi

We understand our representative has contacted you and sent the resolution to your registered email address. If you have any further queries, please feel free to contact us at http://www.iciciprulife.com/ipru/GrievanceRedressal.jsp

- ICICI Prudential Life

ICICI Prudential
ICICI Prudential
, IN
Sep 23, 2011 11:40 am EDT
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Hi,

We are sorry to hear your experience. We have taken a note of your issue. Someone from ICICI Prudential will get in touch with you within the next four hours.

- ICICI Prudential Life Customer Service

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ICICI Bank bad customer service / no option to service the customer request

Dear Money2 India,
I transferred the SEK 23K from Sweden SEB to account in india. I entered wrong Trasfer message (M2X11143360) while doing the trasnfer. Then I imm sent the mail to [protected]@icicibank.com . There is no reply from the customer care. even when I called to indian contact center, they have only answer we will get back to you please send the mail. Where the hell these mails are going, r u able to answer rthe mail. Common you should have the proper complain taking system, so that you can do on priorioty basis. I checked with my Bank SEB, they say that they can't reverse the money, because it is already transferred to ICICI tru Nordea & ICICI is not responding ... So my money is lying in between the banks.
Why the hell you guys do the business...

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Update by Raghavendra Raichur
Sep 01, 2011 12:00 pm EDT

Yes, it is my mistake to write the wrong text message (which is unique per transaction). But it is defect of their (Nordea's) system to identify wrong transaction & reverse back transaction to SEB.
Any way thanks to the ICICI customer care for taking issue.
- Raghavendra

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Suneel Vasireddy
, SE
May 30, 2012 7:38 pm EDT
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I had the same problem since september 2011 and not yet resolved even until 31 May 2012.
Transaction id M2X11142338
The SR Numbers are
1.SR188954139
2.SR190437087
3.SR204366657
4. SR206466162

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Preetia
, SE
Dec 22, 2011 2:11 pm EST
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My Tracking number is M2X11200424.
Thanks
Preeti

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Preetia
, SE
Dec 21, 2011 9:58 am EST
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Hi ICICI,
I have send a mail on 20th Dec to care@icicibank.com via my registered mail id in Money2India.

Thanks
Preeti

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Preetia
, SE
Dec 13, 2011 8:47 pm EST
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i totally agree...i am in the same situation these days... its been 7 days and no update yet...No idea where my money is rt now. They have a set pattern, acknowledgement of mail comes after 48 hrs and then after 4 working days ask for a debit statement... which I have already provided when logging a request...
now again 48 hrs have passed, after providing debit statement again, when will my transaction code will be updated in money2india..i have no clue.
I never expected this kind of service from ICICI.

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ICICI Bank cancel irda license from lombard

I was working as a agent in icici lombard ins.co.ltd, so i want to cancel my irda licence from lombard, i applied cancilation and sumitted my resignation letter with original License to Mr Anil Samal, Branch Manager, ICICI Lombard, Sambalpur, Orissa, 768001 but i got no response.
Here Below my Details.
Shankar Kuma Pradhan
[protected]

Applicant Information
Applicant Name SHANKAR KUMAR PRADHAN
Father Name SUBASH CHANDRA PRADHAN
Date Of Birth 29 Jun 1984
URN ICII1610071342
License No 3644521
Certificate No -
Type Individual
Business Information
Insurer Name ICICI PRUDENTIAL LIFE INSURANCE, Agent ID ORU161007LIICI753015 Insurer Name ICICI LOMBARD GENERAL INSURANCE CO. LTD, Agent ID ORU130511GIILG378

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ICICI Bank rude behavior of icici nodal officer

Hi Team, I wanted to complain about the rude behavior displayed by a nodal officer from icici " mr shiva tanikonda ". He refused to answer any of my questions and kept saying that he will hang up on me. I have attached a mail which shows how long it actualy takes to resolve a particular issue by icici bank. I am pasting my email below.

"
--- On Tue, 16/8/11, Head Service Quality wrote:

From: Head Service Quality
Subject: RE:'ICICICARE=[protected]'
To: "olly"
Date: Tuesday, 16 August, 2011, 4:58 PM
Dear Mr. Joshi

We write with reference to your appended e-mail of August 12, 2011 and your earlier e-mails regarding the security at the ATMs.

We have taken cognizance of your feedbacks/concerns in this regard and wish to submit that the Bank has unarmed guards at the offsite ATMs from 09:00 a.m. to 09:00 p.m. and it is the endeavor of the guard to allow only one customer per ATM, at a time.

During the telephonic conversation, it was also mentioned that the security of the customers at the ATMs is the responsibility of the Bank. However, we also take this opportunity to request you, not to do any financial transaction in presence of any suspicious people.

We are sorry to note that our Nodal Officer’s clarification on the phone seemed rude to you. Please be assured that it was totally unintentional. At ICICI Bank, we place discerning customers like you in high esteem and do not endeavour to be rude at any point in time .

We hope the clarification given by us is acceptable to you. If you still feel aggrieved, there is a redressal mechanism with the Banking Ombudsman’s Office of the Reserve Bank of India . We have published the details on our web site www.icicibank.com. You may access the details at your convenience.

We reiterate that ICICI Bank acts at all times with in good faith, with diligence and without any intent prejudicial to the interests of its customers.

Sincerely,

Swetha Bhandaar
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Friday, August 12, 2011 09:57 PM
To: Head Service Quality ([protected]@icicibank.com)
Subject: SUSPECTED SPAM:RE:

Hi Naveen,

"The higher you go, the ruder you get ".Thats exactly the case with Mr Siva. I would request you to give me your manager's full name as I am going to take this matter further as and when i get time. I dont like anyone talking to me with a high pitch tone, be it a nodal officer, This was not the kind of behavior i was looking out for.

Kindest Regards

Hetal Joshi

--- On Wed, 10/8/11, Head Service Quality wrote:

From: Head Service Quality
Subject: RE:'ICICICARE=[protected]'
To: "olly"
Date: Wednesday, 10 August, 2011, 7:20 PM
Dear Mr. Joshi,

We refer to your e-mail of August 08, 2011 addressed to Head Service Quality regarding non availability if security guards at the ATMs.

Further to your telephonic conversation with Mr. Naveen Oswal on August 10, 2011, we have made a note of all the feedbacks provided by you and would update you with the status on or before August 16, 2011.

Sincerely,

Kalisrujana A
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Monday, August 08, 2011 02:24 AM
To: Head Service Quality ([protected]@icicibank.com)
Subject: RE:

Hi Naveen,

I have monitored the atm security issue on a regular basis in the last 2 days, i have noticed that at both the kandivali west ATMs, there is a security guard present there. Now i didnt get any joy with the atm at malad west near 5D resturant neither at the one at bhardawaadi andheri west behind filmalaya studio.

Kindest Regards

Hetal Joshi

--- On Fri, 29/7/11, Head Service Quality wrote:

From: Head Service Quality
Subject: RE:'ICICICARE=[protected]'
To: "olly"
Date: Friday, 29 July, 2011, 5:56 PM
Dear Mr. Joshi,

We refer your e-mail of July 20, 2011 addressed to Head Service Quality regarding the non availability of security guards at the ATMs.

We would like to submit that the frequency of the transactions at the ATM centres during the night timings. Hence, the security guards are deployed guards at the ATM only between 9:00 a.m. to 9:00 p.m.

Further, all security measures are incorporated at the ATMs.

We assure you of our best of services at all times.

Sincerely,

Kalisrujana A
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Wednesday, July 20, 2011 02:19 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Fw: RE: Urgent help required

Hi Team,

Can anyone help ?

Kindest Regards

Hetal Joshi

--- On Wed, 20/7/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Wednesday, 20 July, 2011, 11:11 AM
Dear Mr. Joshi,

We thank you for your patience.

We confirm that have removed the physical presence of security guard at the ATM, we have adequate security measures like electronic surveillance and patrolling units in place.

Hence we request you to treat our response, as our final response pertaining to your concerns about your feedback on ICICI bank ATM's.

For any further grievance with respect to your query, please write to STEP 3 through the "Complaints" option at our website www.icicibank.com or to [protected]@icicibank.com.

We look forward to more opportunities to be of service to you.

Sincerely,

M Deepa Vijaya
Customer Service Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Friday, July 08, 2011 04:32 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Urgent help required

Hi Deepa,

Any update ?

--- On Wed, 6/7/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Wednesday, 6 July, 2011, 10:56 AM
Dear Mr. Joshi,

We apologize for the delay in resolving your issue.

We will respond to your query by July 06, 2011 at the preferred time.

We request your co-operation and support regarding this matter.

Sincerely,

M Deepa Vijaya
Customer Service Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Tuesday, July 05, 2011 08:51 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Urgent help required

Hi Deepa,

I still have not received any call back from a senior manager. I beleive we cant keep this issue floating much longer hence can u please close this asap.

Kindest Regards

Hetal Joshi

--- On Mon, 4/7/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Monday, 4 July, 2011, 7:57 PM
Dear Mr. Joshi,

We value your relationship with ICICI Bank.

On the basis of our telephonic conversation dated July 04, 2011, we will contact you on July 05, 2011 at the preferred time.

We apologize for addressing with wrong salutation in our earlier response.

We appreciate and thank you for your patience in this regard.

Sincerely,

M Deepa Vijaya
Customer Service Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Monday, July 04, 2011 01:28 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Urgent help required

Hi Suvashri, Its Mr Joshi and not miss. Please be careful before addressing someone. I need a call back from someone regarding the same issue. I want it within 48 hours. my mobile no is [protected]. Please call after 16:00 hours.

Kindest Regards

Hetal Joshi

--- On Sat, 25/6/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Saturday, 25 June, 2011, 12:09 PM
Dear Ms. Joshi,

I understand your concern.

With respect to your mail, I have raised a complaint regarding the matter to check with our ATM Team to look into this matter.

The Service Reference Number is SR181197967 and I will respond to you maximum by 4 working days.

We request your kind co-operation.

Sincerely,

Suvashri Sarkar
Customer Service Officer
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: Re: Urgent help required

Hi Srinivas,

There are many standalone atm's where there are no security guards. One example is the ATM at " Charkop signal link road, kandivali west ". The last time i used the ATM, it was in the most horrible condition ever. Papers/Chits lying everywhere. Marks of pan spit in the corner. I mean, it was such a horrible experience. Could i please please please request one of the SENIOR manager to call me on this please. This has gone far too much. Someone must do something about this.

Kindest Regards

Hetal Joshi

________________________________________
From: ICICI Bank Customer Care
To: olly
Sent: Thursday, 23 June 2011 10:37 AM
Subject: RE:'ICICICARE=[protected]' Urgent help required
Dear Mr. Joshi,

We understand your concern.

We have rolled out Attendants(Security guards) at all off site ATM's (excluding petrol pumps and work sites) for 12 hours during 9.00 AM to 9.00 PM to ensure that the upkeep and uptime which is critical to the ATM are taken care of.

Incase, if the security guard is not available within the specified time, we request you to write to us to assist you.

Looking forward to more opportunities to be of service to you

Sincerely,

Srinivas Rao
Customer Service Officer
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: olly ([protected]@yahoo.co.in)
Date: Wednesday, June 22, 2011 05:19 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: Urgent help required

?

--- On Thu, 19/5/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Thursday, 19 May, 2011, 5:02 PM
Dear Mr. Joshi,

With reference to our telephonic conversation on May 19, 2011, I understand that your query regarding Security guard at ATM's is attended.

However, based on your request we will call you back on May 21, 2011 after 2 PM.

We look forward to more opportunities to be of service to you.
Sincerely,

K. S. Hemanth Kumar
Customer Service Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: RE: Urgent help required

Hi Saswat,

I am doing a late shift hence when you had called i was sleeping. I would request you to call me today (18th May 2011) between 15:00 - 17:00pm. Remember ! i want a call back only from a senior manager.

Kindest Regards,

Hetal Joshi

--- On Tue, 17/5/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Tuesday, 17 May, 2011, 11:52 AM
Dear Mr. Joshi,

We understand your concern.

To resolve your query, we have tried to contact you on your mobile number [protected] on May 17, 2011 at 11:30 am, however, we could not contact you as there was no response. Please provide your contact details and preferred time of contact to assist you quickly.

Alternatively, you may call our 24-hour Customer Care by authenticating yourself using your 16-digit ATM/debit card number and 4-digit Personal Identification Number (PIN).

Request you to follow the below mentioned steps for "24-hour Customer Care" contact numbers on our website:

• Login to www.icicibank.com
• Select "24-hr Customer Care link" available on the top of the home page
Looking forward for your co-operation, in helping us serve you better.

Sincerely,

Saswat Pradhan
Customer Service Officer
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: RE: Urgent help required

Hi Saswat,

I want a call back from one of your senior managers in 48 hours so that i can speak to someone personally about this.

Kindest Regards

Hetal Joshi

--- On Mon, 16/5/11, ICICI Bank Customer Care wrote:

From: ICICI Bank Customer Care
Subject: RE:'ICICICARE=[protected]' Urgent help required
To: "olly"
Date: Monday, 16 May, 2011, 8:30 AM
Dear Mr. Joshi,

We understand your concern.

We focus considerable effort to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback.

We would like to assure you that all our customers are important to us and your feedback will aid us in introspection and improvements in our processes.

Thank you for taking the time to give us a feedback on our ATM.

Looking forward for your co-operation, in helping us serve you better.

Sincerely,

Saswat Pradhan
Customer Service Officer
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
Subject: RE: Urgent help required

Hi Jyoti,
I understand the same but I as a customer am not comfortable in using ATM's without a security guard ! I beleive that a security guard is the basic thing you can have at an atm. one question - why is it that you have guards at branch atm's but none on a standalone ? Also if nothing is going to be done about this then i want a call back from one of your top managers..my no is [protected]..thanks.

kindest Regards,

Hetal Joshi

On Fri, 13 May 2011 10:03 IST ICICI Bank Customer Care wrote:

>Dear Mr. Joshi,

>We understand your concern.

>Please note that, we have removed the physical presence of security guard at the ATM, we have adequate security measures like  electronic surveillance and patrolling units in place.

>We look forward to more opportunities to be of service to you.

>Sincerely,

>
>Jyothi N
>Customer Service Officer
>ICICI Bank Limited

>

>"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee" "You may not be able to access your Internet Banking Account if your mobile number is not registered with us. To register, please visit your nearest branch with a Photo Identity Proof".

>"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."
>

>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank

>-----Original Message----- Subject:  Urgent help required
>

>
>
>
>
>
>
>
>
>Hi,

>     This complaint is in with regards to the security at your Atm's. From the past one month i have not seen any security personel standing outside any of the standalone Atm's except for the one's that have branches next to them. A week back i was taking out some cash in the night from the kandivali west Link road Atm and there was a suspicious person who was standing outside the Atm and peeping into it while i was taking out cash, I had to open the door and ask him to stand behind. If i get robbed or any unfortunate circumstances happen, Is Icici ready to take the responsibility for it. As a part of the business decision you have given the Atm contract to a third party company who has not even bothered to do the basics right. If this matter is not resolved at the earliest then i will be going to trading standards as this is a clear security breach at the ATM's . An early reply will be highly appreciated.



>Kindest Regards

>  Hetal Joshi

>A/c 038801533XXX


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Read full review of ICICI Bank and 16 comments
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panna lal
,
Apr 04, 2008 1:48 am EDT

I have sent email on 03-04-2008, regarding compaint on "ICICI Bank Credit Card"
Forcely given ICICI lombard policy through cerdit -card, then sent bills with charges in statements to me. Due to this type of unsatisfactory services of ICICI BANK CREDIT CARDS, I felt that no one OIC is exist in the ICICI BANK to solve the problems of CREDIT CARD CUSTMERS.

N
N
Nisith
, AE
Feb 05, 2012 5:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I requested to close a ICICI Mutual fund(SIP) last one year. Asked me fill the SIP closure form and physical form submitted to ICICI. Finally, ICICI apologised but not ready to pay for the delay of over 10month.. I received neither my money nor any reply from ICICI, so far. It is over 10months. No response/acknowledgement from Banking Ombudsman RBI Hyderabad, for my online complaints

R
R
Rajb2w
Aberdeen, GB
Sep 21, 2011 10:49 am EDT

I booked a remittance last month to transfer some funds to India. Its more than a month now and ICICI is still holding my money. Can you beleive this? No emails...no phone.. Absolutely cheats! Do not even think of sending money through ICICI... I am now planning a formal petition in court and FSA and start a campaign to ban ICICI from United Kingdom.

T
T
Triandh
, IN
Dec 08, 2010 6:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have taken the salary a/c from past 20 days they are just entertaining me but till now it is not at been activatd, ###ing service theyare providing .the branch name is himayathnagar hyderabad branch. ### and no: 1 wrost service they are providing ..

C
C
chinturahul
, IN
Apr 16, 2010 5:27 am EDT

ICICI Bank is worst ...I have an account [protected] with ICICI bank, Punjagutta branch, Hyderabad. I have been told that min balance should be 10000rs. Though Iam maintaining the min balance, ICICI bank deducted 1115rs with out my notice. Not sure the reason for this.
On 16-April-2010, there is sudden debit of Rs.1200 by the description: "QABChgs, ----+ST77". For which there has been no intimation or explanation.

S
S
sathishprem
, IN
Jul 22, 2009 3:01 pm EDT

Dera sir,

I am the user of ICICI internet banking, i cannot able to recharge my mobile through net banking for the amount of Rs.50, my operator is AIRTEL: Circle is Tamilnadu, My collegus many of them are using net banking facility all facing this problem, so please take this as aimportant complaint and do the needful...
Regards,
S.Sathish kumar

J
J
Jitendra Singh
,
Jul 02, 2008 12:54 am EDT

MY DOC. NO. IS [protected] NOT YET DELIVER. AS PER ICICI BANK CREDIT CARD PERSONNEL COURIER SEND TO ME ON 23/06/2008. KINDLY UPDATE ME.

JITENDRA SINGH
SRB- 63 D
SHIPRA RIVERA,
NEAR ST.THOMAS SCHOOL,
INDIRAPURAM, GHAZIABAD (U.P.)
MOB. [protected]

M
M
Manoj
,
Oct 16, 2007 12:00 am EDT

I have taken a auto Loan & i have paid its 21 EMI out of 36 EMI but due to financial crisis i cannot pay my outstanding EMI but bank agent are harrising our family.

S
S
SHREE RAM TIWARI
, IN
Apr 21, 2011 6:42 pm EDT

sir, plz send my ceiridit card .
SHREE RAM TIWARI
DOB 04/08/1979
MOBAIL [protected]
E-MAIL tiwarilic@gmail.com

I
I
icici_duped_me
, IN
Aug 06, 2009 1:48 am EDT

ICICI Home loan dept asked me to buy ULIP of 40k and now they are not responding to my complaint.

http://icicidupedme.blogspot.com/

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1:53 pm EDT
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ICICI Bank renewal of health policy

i have one health policy from ICICI lombard since last three years. this policy will be expired on 20/08/2011. when i have approached to customer care of lombard for renewal of this policy they have denied to renew it and saying that i have made a mediclaim in last year so we cannot renew it. i have personaaly visited the local branch office of lombard but they also refused to take the cash money for renewal of my policy.

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2:44 pm EDT
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ICICI Bank ### service for problems

Hi i used icici money to india service to transfer some money i made a transaction on 24/07/11 and have not received the money on the other end till now 08/08/2011 and i called 50 times and have send 20 emails but the only answer i get is “ Dont worry sir your amount will be transfered soon as they have just received a request " i am just fed up with this people will never use their service again .

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Contact ICICI Bank customer service

Phone numbers

1860 120 7777 1800 200 3344 More phone numbers

Website

www.icicibank.com

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