ICICI Bank review: money2india: read this before you use the service! 84

Hello
On 8Aug11, I transferred 10000 S$ from Singapore to HDFC account via ICICI's money2india application. Tracking ID is M2N12372750. Status shows that money has been received by ICICI bank but It has not been transferred to my account. Whenever I call, everytime new customer care person take up and ask for same information and finally they ask for 24 hours more. This is very pathetic service and no professionalism there. My family was urgent need of money there as a close relative was not well. Now I wonder, what shall I do ? I dno't have any more money to transfer and repent for time when I decided to use money2india application.
As suggested by customer care I have already sent email to nri@icicibank.com. What can be a bigger corruption than this, I have send email to head liabilities & nri headnribanking@icicibank.com and MD & CEO Ms. C. Kochhar managingdirector@icicibank.com, But no reply so far. GOD help on this .

Dear Sir/Madam,

I have transferred a sum of AUD$ 3000/- on the 19th of July 2011 and still have not received it to my ICICI bank Savings account in India.
I have attached the screenshot of the transaction detail from my ANZ bank in Australia through which I have transferred to your J.P Morgan Chase account number.

It has been 5 days now, please assist and explain the reason for the delay.

--
Thanks and regards,
Mohamed Sheikh

I have used icicibank remit2 india service and the service sucks .

After 2 weeks of money transfer they are asking me for debit statement from my bank and when I send it, I get an email about sending debit statement with my name and account number on it .I dont want to send it
as it breaches privacy .I am contacting my bank to get my funds back and see what happens from here

Mady

Thank god I read these comments today. I have been thinking about using this service for last 1 week but had some doubt somewhere so decided to do some search today before actually starting to use this service. I am glad that I came across this website.
Many thanks to all those who have put their complaints and I hope that the things get sorted for you.

Hi there i have initiated money transfer to HSBC ADAYAR but i have no message on the remarks.only it says request received and i did initiated and my money deducted from my account.I spoke to your team they do not know received my money yet.asked me to send debit statement to you via e-mail.please track my money.

This is my ICICI money to india registered e-mail Address raman05022k3@yahoo.co.in and i am writting from the same.

yesterday i e-mailed with same query to nri@icicibank.com but you replied to send e-mail from my registered mail id.let you know this is as my registered email id.please do not cause any more confusions.please be clear.

date amount debited 31/05/2011

amount debited with four seperate transactions.please kindly check the status of the transfer.please reply me soon.it is my life and death issue. i am very anxious about my money.
i am disappointed with your service.i need my money back otherwise i will go court proceed

Best regards

Raman Adithan

Best regards

Raman Adithan

Hi guys
I am using their services since 2 years with satisfaction.Many of my friends use this and they are happy.My friend had trouble when she failed to mention the tracking number while paying them from her bank.You have to pay the exact dollars too.
I mention the tracking number in the description and message columns and make sure I pay the exact amount(if it is $3000.50 I mention $3000.50 ).By the way, I use internet banking to pay the funds.Hope this helps.

ONE OF THE BOTTOM LINE WORST BANK IS ICICIMONEY2INDIA . PLEASE ENSURE YOU DONT USE THIS GATEWAY OR EVEN IF U HAVE ACCOUNT WITH ICICI BANK DONT ENCOURAGE USING THIS BANK SERVICE. ONE OF WORST BANK EVER SEEN IN THE GLOBE.

I have requested icici bank to send the transaction password, literally it took 40days to get my password through courier after many many followups. that too I have many friends in ICICI bank but they are also unable to help as it is NRI account. Please beware if icici bank, go for SBI or other nationalised banks.

Hi Dr. Vani

We understand our representative has contacted you and resolved your concerns to your satisfaction. If you have any further queries, feel free to contact us at grievance@iciciprulife.com

- ICICI Prudential

Hi Dr. Vani,

We are sorry to hear your experience. We have taken a note of your issue. Someone from ICICI Prudential will get in touch with you within the next four hours.

- ICICI Prudential

ICICI Bank sucks...they don't care NRIs and they think that these guys are very far and they cannot do anything..notice they keep on adding some kind of charges to NRI accounts.

Hello all,
Please be careful with icici Money to India, Icici got worst customer care service if u would like to cancel the money to India account u never able to
cancel ur account. They will have ur social security no and everything but they never cancel ur account. I asked to cancel my account please read the reply mail from Icici Bank

Dear Sir,

With respect to your mail we would like to inform you that we are unable to cancel/ delete the user ID.

However you can reset the password or alternatively you can create the new user ID.

You can disable the old user id by 3 wrong attempts while login.

Sincerely,

Pushparaj Acharekar
Customer Service Officer
ICICI Bank Limited

Dear Icici Manager Please cancel my account with Icici .Here is my contact mail id reddysrmail@gmail.com.
Regards,
Sreeram Byru

Hi,
This is Prasad here. Regarding the customer service for ICICI Money2India, whatever I read in this complaint forum is true. The customer service I can't say unprofessional but they don't know beyond a certain point. They have certain set rules from the book which they follow. Anything beyond that, they don't have answers.
1. I wanted to send money to India from the US and I forgot my login, I clicked on the 'Forgot password' link and probably this was the first link where the temporary password did not come to my account. I called customer service the next day and they said you have to wait for 24-48 hrs and it will be sent to your account. 4 days after this, they did not send me the password, after which I called them again. To my surprise the representative told me that there is some Technical difficulty in this and I need to write a mail to customer service.
I don't understand, whats the technical difficulty to send me a temporary password ? I asked them then why didn't you come to me and tell this. 4 days after I requested for password you are telling me this and next 2 days I have to wait for them to reply back ?
2. The money transfer rate is probably one big issue with ICICI Money2India. I have been regularly sending money, but the market exchange rate and what they give us, there is good amount of difference.
Thanks to ICICI. I would prefer another service to send my money.

Cheers,
Prasad

Hi, I am Arun Kumar. This is really a big pain using the ICICI Bank Money2India. the service are not at all transparent. I am not sure based on what the bank people decide the conversion which is extremely less compared to market and other banks.
On 11 August 2010 i created a transaction and the rate was showing as 46.24 which is much less than the market price 46.6~. I am told that the conversion would be the price at the time they credit to the account so i waited to get money credited and i saw it got credited today with a conversion rate of 46.17 which is really shocking because the market price is much higher and when compared to other banks also this is much lesser. When i checked the conversion in SBI it 46.45.
When i called the ICICI customer care they were telling me that these rates are decided by the back end processing team and they cant anything about this and they are also asking not to compare with any other banks.
I dont understand why ICICI is trying to cheat the customers like this hidding all the facts and there is no transparency how the conversion is decided and why so much difference is there from the market price.
the worst experience i had till date with the bank service and the customer care is least bothered to help the caller and they only say that these are decided by bank end processing team and they are also not having any clue on the way the conversion is decided.
Anyways end of the day Customer is the one who loses the money so i then decided not to use the ICICI service anymore and then opened an remit account with SBI which gives a very better price compared to the market.

Regards,
Arun Kumar.

Hi I am Gandhiraj, I send money from southafrica to Tirunelveli, Tamilnadu, india (Statebank of Travancore) and the fund will go routed through ICICI BANK.
ICICI bank received the money after that while distributing the money instead of writing State Bank of Travancore by mistake written as State Bank of India. because of this issue my bank (statebank of travancore) not giving credit to my account. BUT THIS IS FULL AND FULL MISTAKES FROM ICICI BANK. I THINK ICICI BANK PEOPLES ARE SLEEPING WHILE WORKING...

my email address: gandhiraj05021982@gmail.com

Regards
Gandhiraj

Hi,

Today I have received No-due certificate from ICICI Bank with struggling with customer supports and even escalated to higher level but it took more than 15days to solve my problem. Its horrible experience with ICICI Bank, i would suggest please avoid ICICI Bank.
"Worst Support team"
"Worst Bank ever"

Regards,
Ranganath

Now this is height of all problems that you may have faced using Money to India.

Everytime I enter my ID and password the website closes and the screen suddenly vanishes.

Hello Team,

Final Reminder!

Tracking No: M2N11478672

SR No: SR036143521, SR124385227

I initiated a transaction on 30th of Oct, a sum of 1600AUD from Australia to India .

I again made a request on the same day 30th for the amount to be transferred back to my Australian bank account. And now it has been 10 days (6 working days) till now, I neither got the amount transferred to my Indian Account nor transferred back to my Australian account.

There has been no proper response from you, THE CUSTOMER CARE till now.

I am wondering where is my money withheld now.

If the amount is not getting credited today I am going to raise my concerns to RBI forums.

I SENT PLENTY OF EMAILS BUT NEVER REPLY PROPERLY! AAM LOOSING MY PATIENTS!

WHAT THE HELL HOLDING WITH MONEY! I DON't UNDERSTAND!

Thanks & Regards,
Jambu

Quality of the service provided by ICICI is very worst. No customer care representative knows what the procedure within the bank is. They always misguide the user who is calling them to their Toll free numbers.

I encounter one of the worst services with ICICI money 2 India facilities.

I created a request to transfer the money from Singapore to India in my ICICI account. AS per the site says, with in 24 hours I will get the money to my account but today when I login in to my account to see the status of my request it is saying that request is abandoned. Now my pain starts because I created the request on 2nd October 2009 and I initiated the money transfer instruction on 30th October 2009 that means with in 30 days (30-2=28 days).
Icici customer representative is saying that my request was canceled because of 30 days got over but that is not true. Once they got this information that I transfer the amount on 30th October they are saying it is almost 30 days, here I don’t know the calculation how they are calculating.
After forgetting every thing I call to customer service and ask for the solution. One customer service provide me the information that I have to create a new request as I created before and send the mail to nri@icicibank.com and without confirming she cut the phone.
I called again to customer care number [protected]. That is a toll free number from Singapore to ICICI. Now I got news from another representative that there is no need to create a new request I just have to take a screen shot and send mail to nri@icicibank.com and we will respond you ASAP. Here the conflicts comes that one representative saying their own story and another is saying his own but thank god he did not cut the phone. For the whole morning I brainstormed with these kinds of people.
Till point 4 I was in the impression that the issue will get resolved but Post lunch around 3:15PM SGT when I called again to ICICI regarding my status I got a bomb from their side that I have to wait for 24 to 48 hours for the reply. I don’t know how much tome it will take to transfer the amount.
So the summary of all above point is Customer care representative does not want to encourage the user to use the ICICI Money2India facility but they are enforcing to the user that whatever you want to do you do by yourself we are not responsible for that and we will not resolve your query until you in a single call. They are forcing people to call again and again to get good call list with them self but doesn’t want to resolve the query.

I have had a BRILLIANT experience with M2I, my money was transferred within 3 days from USA and got the best rate. I have had multiple txns thru M2I so far and everytime its been a gr8 experience. I would strongly recommend people to use M2I, atleast 10 notches ahead of fraudulent competitors like Remit2India, R2I promises lot of stuff, but gives nothing.

I am also facing the same problem from icici bank.My tranjection ref no is M2N11296037. i have sent money to india from Australia before on 5/7/2009. it is near to 3 month but still haven't got my money in my indian account. i have called up atleast more than a 10 agents, couple of supervisors (puja, lokesh shah, and Kirankumar) and spoken to a manager in hyderabad (wahab). they all are reply me we dont know where your money is. when i call them more then once in a day they transfer my call to each-other. can anybody help me for this tranjection? my email id is tmrupareliya@yahoo.com

Please naver ever send money from money2india.com

Thanks,
Twinkal

Stated above

Dear Manager
ICICI Credit Card

My Card no [protected]

ICICI LOMBARD has deposited Rs. 17, 549.00 to credit card account on 10-oct-08. But From credit Card divisin informed me that my outstanding balance is Rs. 9075.14 in this mont. Here is that amout of Rs. 17, 549.00 which diposited by ICICI LOMBARD to my accouton 10-oct-08. ICCIC LOMBARD again confermed me the same over mail. In stade of Due amout of Rs. 9075.14 there shuld have excess amout in account. I am enclosing the copy 3 mail of mail sent to me Castomer care of ICCIC LOMBARD.
...
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to Your mail we would like to inform you that, your policy has been cancelled and refund has been processed as per your request.
Please find the refund details below
Refund Date : 10-Oct-2008
Refund Amount: Rs.17549/-
Refund Mode : Credit card
Credit Card Number:[protected]
For any further assistance, please feel free to write to us.
We thank you for your patience and co-operation.
Regards,
Sudha Rani.M
...
Customer Support Team
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to Your mail we would like to inform you that, your policy has been cancelled and refund has been processed as per your request.
Please find the refund details below
Refund Date : 10-Oct-2008
Refund Amount: Rs.17549/-
Refund Mode : Credit card
Credit Card Number:[protected]
For any further assistance, please feel free to write to us.
We thank you for your patience and co-operation.
Regards,
Sudha Rani.M
...
Customer Support Team
CustomerSupport to me
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.

your policy has been cancelled and refund has been processed, we request you to please check your october 2008 statement, so that you can find the refund details.

Please find the refund details below

Refund Date : 10-Oct-08

Refund Amount: Rs-17549/-
Refund Mode : Credit card
Credit Card Number :[protected]
For any further assistance, please feel free to write to us.
We thank you for your patience and co-operation.

- Show quoted text -
Regards,
Sudha Rani.M
Customer Support Team

Try TransferMate.com for sending money to India. They generally handle corporate payments worldwide but also handle private clients too

Rgds

Thank God I have seen all your comments and now I am dropping my idea of transferring money through the services provided by ICICI. I dont want to be one of the sufferer of this bank.
I thank everyone who are involved in enlightening the people with their experiences.

Cheers,
Swathi.

ffffdffdffddfdf

hghjh

hjhjj

Dear Sir,
same as above.

JHKJKJK

Dears Sir,
SAME AS ABOVE.

Dear Sir,
I have been settled in gujarat for 6months. i worked in icici prudencial advisor for 6 months.i had only get the commissio on half year.but the remainaing amount of half year commission is not put to my account till this account.please conform me how may balance remained in my account.

Yours faithfully,
Suragakumary

Sir,

Mrs.Umma Salma has sent money from saudi arabia to her son in india (date 06-09-2008) the beneficiary
Noor Basha,
a/c. no 11035,
(payment bank in India)National co-operative bank,
e 12-14, Nerul railway station, cum commercial complex, Nerul,
navi mumbai-400706,

DD no.905870

After around 2 months even the money has still not reached the concerned a/c. no. I request you to pls. do the needful and forward the money to the account at the earliest.

Thanks and regards

Infact I signed up today and I was about to send money, thanks god I read this news on this site. I have dropped the idea to send money thru ICICI.Seems they are using our money in the international market, I am fully agreeing with the fraudulent way they are adopting.
One must not see Sharukh Khan movies because of him I got attracted but soon no one will send money thru icici.

I usually dont post comments on random sites but on this case, I've to agree with the popular opinion about ICICI's customer service. They are abysmal! I've had a lot of disputes with this bank both on my Savings account and Credit card transactions. While I agree that disputes and security breaches can happen to any bank, I'd rate ICICI as 1 on a scale from 1-5 for the way these issues are being handled. The bank has no accountability and the grievance addressing process is ineffective with no one taking ownership... I'm not talking about call center executives or bank representative officers but Account managers and Zonal Managers.

To summarize, Please refrain from trusting this bank with your hard earned money and go with some other bank with a good track record.

ICICI Money2India is one of the most unprofessional service offered by any bank in UK. ICICI's customer service is known to be the MOST APPALLING and i have already had a number of such incidents where they have shown 'i dont give a damn, it will be done whenever we want it to' attitude! In fact, they are the most obnoxious when it comes to transfer as they hoard the sender's money and then wait for a few days before deciding the lowest rate within those days to do the transfer.

When it comes to customer service, you definitely cannot get anything done unless you know someone who works in ICICI. On one previous occassion, i had my funds blocked with them for 15 days without getting transferred. I could only manage to get them back, through a friend's friend who works at ICICI. That was about a year ago. And now again for some reason my funds have been blocked with them for over 8 days. I have already crossed across number of agents, n number of service request and ICICI care numbers, and nothing has happened. I just wonder how such organisations are able to exist in today's world! This is probably going to be the last time i will deal with ICICI, after which its long good bye to the ###ing idiots!

I am facing lot of problems with my money transfer through money2india. No body seems to be responsible or helpful at the customer care. Each time it is a different person who responds to my mail and they have no idea what has happened before. Each person keeps asking the same information that I have already provided earlier. I do not recommend this service to anyone. Just keep away from ICICI.

my credit card a|c no.[protected].

reg. this transection iam sending cheque amount Rs-11378/- ch.no.050793 dt.27.5.08 in indian bank cheque chennai 58. this cheque has been recived in your anna nagar br.dt.27.5.08.but this cheque has not been presented ur account. i got this messege on next month only.but ur bank is sending statment with late payment fee and all aditionel charges with out any reson.mean time i met ur anna nagar branch manager and discus with this matter .they want a request letter and iam sending this same .but the next month ur statment also the same problum continued and till date this problum has not been solved.hence i request u to revice all the aditionel charges and sent to me the correct statment.otherwise i will stop the payment from this month on wards.
sincerly .k. sasikumar

Shame on them. Even i am facing similar problem.

i see in my jan. statement you charged interest & service tax Rs.159.66. why it is charged? please explain me. **************telecaller executive not responding*********