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ICICI Direct / Demat Account / pathetic service & commitment from last one and half yrs for activating my account

1 India
Contact information:

As required, 4 working days are over... Neither my account is activated yet, nor have got revert from anybody.. Apart from ths my apology and charges reversal is pending since 2 months and icici direct doesn't even have responsible officer who can deal with the issue... I fall short of words to appreciate your support and services...


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: tuesday, april 22, 2008 12:24 pm
To: 'vishal. Karajgar'; 'ali_birader@rediffmail.com'
Cc: 'vinayak. Bhamare@icicidirect.com'; 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'; 'max. Menezes@icicidirect.com'; 'manish. Agarwal@icicidirect.com'; 'sachin. Mandre@icicidirect.com'
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Dear all,

As required, al the documents are provided to your executive (mr.. Yogesh), pls ref to my comments in blue in trail mail.. Have checked twice with him if anything else is needed, but his answer was no. According to him account should be activated within 4 days time, so pls adhere to time limit.

Also would like to now the charges levied by icici direct on this account since last yr - that too for not re-executing my account and for your own errors.
Expecting prompt revert.. Also an apology as demanded on 28 mar 08 is still pending and god only know how much do I need to follow-up on the same... Thanks


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: vishal. Karajgar [mailto:vishal. Karajgar@icicidirect.com]
Sent: tuesday, april 22, 2008 10:41 am
To: aliasgar. Birader@iciciprulife.com; ali_birader@rediffmail.com
Cc: vinayak. Bhamare@icicidirect.com; 'escalations - webtrade coo'; helpdesk@icicidirect.com
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Dear sir,

Thank you ver much for your co operation. Sir, we are trying to get your account activated urgently. For activating your account, we require following list of documents.

1) valid address proof in the name of following applicants
Mrs. Ashrafi biradar - passport and lic receipt provided
Mr. Aliasgar biradar - passport provided

2) one pass port size photograph of
Mrs. Ashrafi biradar - provided
Mr. Aliasgar biradar - provided

3) photocopy of pan card of following applicants
Mrs. Ashrafi biradar - provided
Mr. Aliasgar biradar - provided

According to our records your address ia as follows,
Flat no. 19, krushna complex, nr bankar govt school, kathe galli dwarka, nasik.

Requesting you to submit relevant documents for faster resolution.

Thanks & regards,

Vishal karajgar


— original message —
From: aliasgar birader
To: 'escalations - webtrade coo' ; helpdesk@icicidirect.com ; vishal. Karajgar@icicidirect.com ; vinayak. Bhamre@icicidirect.com ; max. Menezes@icicidirect.com ; vinayak. Bhamare@icicidirect.com ; rahul. Jain@icicidirect.com ; sachin. Mandre@icicidirect.com ; manish. Agarwal@icicidirect.com
Cc: ali_birader@rediffmail.com
Sent: monday, april 21, 2008 1:28 pm
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Hi,

Your exec came to me for collecting documents and as requested I have provided him address proof.. Later he started asking for all the documents including proposal form, pan, photos etc. I fail to understand why same was not conveyed to me before coming and secondly why do customer is required to fill forms and provide docs again and again inspite of the fact that same is submitted thrice before.

According to executive, once forms is rejected at mumbai, same doesn't come back to customer / office and is discarded and hence we need all the documents again.. Is this the way to work and serve customer.. Am also expecting revert if somebody is bothered and responsible to revert to my mails.


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: saturday, april 19, 2008 1:11 pm
To: 'aliasgar. Birader@iciciprulife.com'; 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'; 'vishal. Karajgar@icicidirect.com'; 'vinayak. Bhamre@icicidirect.com'; 'max. Menezes@icicidirect.com'; 'vinayak. Bhamare@icicidirect.com'
Cc: 'ali_birader@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Hi,

Can somebody pls revert


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: wednesday, april 16, 2008 3:23 pm
To: 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'; 'vishal. Karajgar@icicidirect.com'; 'vinayak. Bhamre@icicidirect.com'; 'max. Menezes@icicidirect.com'
Cc: 'ali_birader@rediffmail.com'
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Dear all,

This is to highlight a proper deficiency of service from icici direct's end and a delay of one and half yr in re execution of account inspite of the fact that all documents were properly provided thrice to the concerned person. Request you to go thru the milestone as under and revert with the commitment on timelines for re execution, written apology as desired 1 month back, compensation of losses faced due to market fall and deficiency of service.. Atleast ths time I am expecting timely reverts.. Thanks

Date particulars
Jan 07 all documents submitted at icici bank - sharanpur road branch, nasik - floor 1st
Mar 07 called exec at icici direct desk to enquire on the issue and was committed that account will be activated in a weeks time
8 jun 07 went to icici bank sharanpur road branch personally and met icici direct exec sitting upstairs and then sent a mail to him attaching docs and pan card as suggested by him, pls refer to trail mail of the said date
18 jun 07 as thr was no response in 190 days, follow up mail was sent to exec marking cc to helpdesk@icicidirect.com - refer trail mail
20jun 07 case was escalated to coo@icicidirect.com and all parties involved were marked
16 nov 07 no response from anybody from icici direct and account was not activated as follow-up was again sent to helpdesk, execs and coo id
24 nov 07 got a call from napery that somebody will call me to collect all documents.
25 nov 07 got a call from pune that somebody will call me to collect all documents.
27 nov 07 complain mail was sent to coo, mentioning that nobody appeared to collect docs post call from napery and pune - refer trail mail
05 dec 07 after 8 days revert recd from coo's id that they will investigate into the matter, it took 8 days for your coo to acknowledge mail and to tell that they will look into the matter
06 dec 07 follow-up mail was sent to escalation id mentioning delay of 6 months and pathetic service - but as usual no response from them - refer to trail mail
21 dec 07 after 15 days revert recd from coo's id that they will investigate into the matter, it took 15 days for your coo to acknowledge mail and to tell that they will look into the matter - apology was mentioned for delay but still asking for time to look into the matter
21 dec 07 follow-up mail was sent to escalation id mentioning delay and urging to resolve the issue - but as usual no response from them - refer to trail mail
24 dec 07 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
26 dec 07 revert recd from coo's id that they will investigate into the matter, apology was mentioned for delay but still asking for time to look into the matter
28 dec 07 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
28 dec 07 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
03 jan 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
07 jan 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
09 jan 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
21 jan 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
25 jan 08 I get a call from bangalore from meghna ([protected]) telling me that she has informed exec from nasik to collect the docs from me in a day
26 jan to 21 feb nobody turned up to collect any docs
22 feb 08 I get a call from bangalore from meghna ([protected]) telling me that she has fixed an appointment on 26 feb 08 and has informed exec from nasik to collect the docs from me - refer to trail mail
26 feb 08 exec didn’t appeared & neither he called for collection of documents on 26 feb as committed - refer to trail mail
26 feb 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
29 feb 08 nobody called till date - follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
03 mar 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
06 mar 08 finally exec appeared to collect docs and took all the docs and signature.. He never informed that photo was required, he committed that photo will be collected from my home in evening same day (06/03)
07 mar 08 nobody appeared as usual to collect photo and another commitment in vain
08 mar 08 photo collected from home at 10.35 pm
07 mar 08 mail explaining issue was sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
12 mar 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
15 mar 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
17 mar 08 follow-up mail sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
19 mar 08 mail explaining losses suffered and lack of service, sent to coo and helpdesk asking to resolve the issue and revert to my mail - refer to trail mail
24 mar 08 got a call from coo team - bangalore. According to them issue should be resolved in 48 hrs - refer to trail mail
24 mar 08 contradicting the call conversation mail was sent from coo telling me that matter would be resolved in 5 days and not 48 hrs
24 mar 08 mail was sent by me highlighting contradiction of 48 hrs and 5 days - hope they understood the difference
27 mar 08 commitment of 48 hrs was complete and no response was sent from coo - hence follow - up mail was sent to them
27 mar 08 tried calling escalation team on [protected], but nobody bothered to pickup
28 mar 08 mail recd from coo asking for 4 more days to resolve the issue - refer to trail mail
28 mar 08 apology in writing demanded by me and mail was sent to coo asking for the same
05 apr 08 mail recd from coo asking for some more time to resolve the issue - refer to trail mail
06 apr 08 again mail was sent reminding icici direct for issuing apology in writing, but it seems that nobody got the meaning of mail or nobody bothered to read it
16 apr 08 got a call from yogesh - (Icici direct exec from nasik) asking for 1 more doc as address proof and he apologized for not verifying address proof previously submitted to him on 07 mar, because of which such requirement is triggered
16 apr 08 called vishal karajkar - manager - nasik who previously never bothered (in last 5 months) to call up the customer on such a escalated issue. Explained him whole scenario and the delay of 45 days from icici direct to know that they require 1 more document
16 apr 08 called vinayak bhamre - cluster manager. Explained him whole scenario and the delay of of one and half yr in the said issue and how icici direct deals with service issue and escalated issue. Demanded for compensation and informed him that I am approaching consumer court for moral hazard, deficiency and lack of service and losses to customer.



Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: sunday, april 06, 2008 9:57 am
To: 'escalations - webtrade coo'
Cc: 'ali_birader@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Hope you got my mail correctly... Need an apology in writing mentioning delay of 1 yr


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: escalations - webtrade coo [mailto:coo@icicidirect.com]
Sent: saturday, april 05, 2008 1:05 pm
To: aliasgar. Birader@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com



Dear mr. Birader,

We realize the delay in resolution to your query.

We would require some more time to resolve you query. We assure that we are looking into the matter on priority and shall get back to you at the earliest.

We urge you to treat this as an exceptional occurrence and not as an indicator of our commitment to quality customer service.

Sincerely,

Coo team.

Confidentiality information and disclaimer
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.


You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.


— original message —
From: aliasgar birader (Aliasgar. Birader@iciciprulife.com)
Date: friday, march 28, 2008 04:12 pm
To: 'escalations - webtrade coo' (Coo@icicidirect.com)
Subject: user name :- mohambyd - icicidirect.com

Need an apology in writing mentioning the delay


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: escalations - webtrade coo [mailto:coo@icicidirect.com]
Sent: friday, march 28, 2008 4:11 pm
To: aliasgar. Birader@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Dear sir,

Thank you for writing to us.

Having looked into your concerns, we find that it will take us four more working days to respond. We regret the delay.

Sincerely,
Coo team

Confidentiality information and disclaimer
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.



— original message —
From: aliasgar birader (Aliasgar. Birader@iciciprulife.com)
Date: thursday, march 27, 2008 12:22 pm
To: 'escalations - webtrade coo' (Coo@icicidirect.com)
Subject: user name :- mohambyd - icicidirect.com

Pls revert???



Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: monday, march 24, 2008 3:28 pm
To: 'escalations - webtrade coo'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


As per tele conversation, you asked for 48 hrs and not 5 days to revert..


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: escalations - webtrade coo [mailto:coo@icicidirect.com]
Sent: monday, march 24, 2008 3:01 pm
To: aliasgar. Birader@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Dear sir,

As per our telephonic conversation, we have taken up the matter and forwarded the details to the team concerned and assure you that necessary steps would be taken for processing the re-execution forms for your icici direct account on priority.
We will reply to you in this regard by march 29, 2008.


Sincerely,
Coo team

Disclaimer:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.




— original message —
From: aliasgar. Birader@iciciprulife.com (Aliasgar. Birader@iciciprulife.com)
Date: wednesday, march 19, 2008 10:19 am
To: 'escalations - webtrade coo' (Coo@icicidirect.com); helpdesk@icicidirect.com (Helpdesk@icicidirect.com)
Cc: ali_birader@rediffmail.com (Ali_birader@rediffmail.com)
Subject: user name :- mohambyd - icicidirect.com

Can some responsible person revert... I know its customers requirement and need and not yours.. Am loosing due to market fall.
Pls compensate loss and confirm


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: monday, march 17, 2008 4:51 pm
To: 'aliasgar. Birader@iciciprulife.com'; 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'
Cc: 'ali_birader@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Awaiting revert... I fail to understand why it takes days and week to reply on simple mail


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: saturday, march 15, 2008 12:39 pm
To: 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'
Cc: 'ali_birader@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Awaiting revert???


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: wednesday, march 12, 2008 4:22 pm
To: 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'
Cc: 'ali_birader@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Awaiting revert


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: friday, march 07, 2008 5:40 pm
To: 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'
Cc: 'ali_birader@rediffmail.com'
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Finally person appeared yesterday (06/03/08) but committed to come at evening at my home again to collect photographs... From yesterday evening till now neither has he come nor he is bothered to call... Customer as usual is expected to wait for yrs.

This is 3rd time I am submitting the documents to your executive.. Also pls refer to the trail mail, am following up since 08 jun 07.. Due to this delay of nine months I have lost on selling up my stock and trading.. I strongly demand for compensation of rs 25000 for losses suffered and deficiency of services.

Thanks.

Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: monday, march 03, 2008 7:20 pm
To: 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'
Cc: 'ali_birader@rediffmail.com'
Subject: fw: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Awaiting call and revert???/
???


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: friday, february 29, 2008 12:34 pm
To: 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'
Cc: 'ali_birader@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


No body has yet called... That's great??


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: tuesday, february 26, 2008 1:49 pm
To: 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'
Cc: 'ali_birader@rediffmail.com'
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Hi,

Your exec informed me that he will call me in morning 26 feb to let me know the timing when he can collect the forms. But till now (1.47 pm) he has not bothered to even call, forget collection.. What a service and good to see your revert coming exactly after 1 month to my last mail.

Think will have to wait for another month for getting revert on this mail.. What a service.


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: escalations - webtrade coo [mailto:coo@icicidirect.com]
Sent: friday, february 22, 2008 6:31 pm
To: aliasgar. Birader@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Dear sir,

As per our telephonic conversation, our executive has contacted you and fixed an appointment on february 26, 2008, for filling the re-execution forms.

We request you to act accordingly.

Further, you may inform incase our executive does not visit you on the fixed time and date.

Sincerely,
Coo team

Disclaimer:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.



— original message —
From: aliasgar. Birader@iciciprulife.com (Aliasgar. Birader@iciciprulife.com)
Date: monday, january 21, 2008 11:47 am
To: 'escalations - webtrade coo' (Coo@icicidirect.com); helpdesk@icicidirect.com (Helpdesk@icicidirect.com)
Cc: ali_birader@rediffmail.com (Ali_birader@rediffmail.com)
Subject: re: user name :- mohambyd - icicidirect.com

???/ pls revert!!!


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: wednesday, january 09, 2008 1:14 pm
To: 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'
Cc: 'ali_birader@rediffmail.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Can anybody pls bother to revert


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: monday, january 07, 2008 11:49 am
To: 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


???


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: thursday, january 03, 2008 2:00 pm
To: 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Can I expect a revert and resolution???/


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: saturday, december 29, 2007 2:27 pm
To: 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


I fail to understand why you take 2 days to reply that you will get back. Am fool for following since last 6 months???


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: friday, december 28, 2007 2:44 pm
To: 'escalations - webtrade coo'
Subject: re: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


How much time you need to revert.. Is this such big issue


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: escalations - webtrade coo [mailto:coo@icicidirect.com]
Sent: wednesday, december 26, 2007 7:50 pm
To: aliasgar. Birader@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Dear customer,

We regret the delay in our response.

We have escalated your case to the team concerned. We will respond to you within two working days with complete resolution.


Assuring you the best of services.

Sincerely,
Coo team.

Confidentiality information and disclaimer

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.
— original message —
From: aliasgar birader (Aliasgar. Birader@iciciprulife.com)
Date: monday, december 24, 2007 11:22 am
To: 'escalations - webtrade coo' (Coo@icicidirect.com); helpdesk@icicidirect.com (Helpdesk@icicidirect.com)
Subject: user name :- mohambyd - icicidirect.com

Awaiting revert


Thanks & regards

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:- [protected]|fax: +[protected]|

— original message —
From: aliasgar birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: friday, december 21, 2007 4:02 pm
To: 'escalations - webtrade coo'; 'helpdesk@icicidirect.com'
Subject: 'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Am getting your revert that too not upto mark after 15 days.. Thanks for the efficient reply.

Pls understand the problem and resolve on top priority



Thanks & regards,

Aliasgar birader|customer service manager|nasik|icici prudential life insurance co ltd|
Ph direct:+[protected]|fax: +[protected]|

— original message —
From: escalations - webtrade coo [mailto:coo@icicidirect.com]
Sent: friday, december 21, 2007 3:10 pm
To: aliasgar. Birader@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com



Dear customer,

We regret for the inconvenience caused to you.

Having looked in to your concerns. We will post you with the update at the earliest.



Looking forward to your cooperation.
Sincerely,
Coo team.

Confidentiality information and disclaimer

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.

— original message —
From: aliasgar. Birader (Aliasgar. Birader@iciciprulife.com)
Date: thursday, december 06, 2007 01:15 pm
To: 'escalations - webtrade coo' (Coo@icicidirect.com); 'helpdesk' (Helpdesk@icicidirect.com)
Subject: re: user name :- mohambyd - icicidirect.com

Hi,

Think it should not take 6 months to resolve. Am following since jun.. Pls help in resolving the case and getting the deadlines


Aliasgar birader
Customer service manager - nasik
(Direct no:- [protected]
Fax:- [protected]

— original message —
From: escalations - webtrade coo [mailto:coo@icicidirect.com]
Sent: wednesday, december 05, 2007 5:01 pm
To: aliasgar. Birader@iciciprulife.com
Subject: re:'icicicare=[protected]' user name :- mohambyd - icicidirect.com


Dear customer,

We have looked into your concerns and realize that we will need a few days to revert to you. Please accept our apologies for the delay. We will definitely have a response for you shortly.

Assuring you the best of services.

Sincerely,
Coo team.

Confidentiality information and disclaimer

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.

— original message —
From: aliasgar. Birader (Aliasgar. Birader@iciciprulife.com)
Date: tuesday, november 27, 2007 05:17 pm
To: aliasgar. Birader@iciciprulife.com (Aliasgar. Birader@iciciprulife.com); swapnil. Sonawani@icicidirect.com (Swapnil. Sonawani@icicidirect.com); rohisan@yahoo.com (Rohisan@yahoo.com); swapnil_mba@rediffmail.com (Swapnil_mba@rediffmail.com); 'helpdesk' (Helpdesk@icicidirect.com); 'escalations - webtrade coo' (Coo@icicidirect.com)
Subject: user name :- mohambyd - icicidirect.com

Have got a call from nagpur tow days back also a call from pune... But nobody has yet turned up...
Pls help


Aliasgar birader
Customer service manager - nasik
(Direct no:- [protected]
Fax:- [protected]

— original message —
From: aliasgar. Birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: friday, november 16, 2007 2:48 pm
To: 'aliasgar. Birader@iciciprulife.com'; 'swapnil. Sonawani@icicidirect.com'; 'rohisan@yahoo.com'; 'swapnil_mba@rediffmail.com'; 'helpdesk'
Cc: 'coo@icicidirect.com'
Subject: re: user name :- mohambyd - icicidirect.com


Pls activate


Aliasgar birader
Customer service manager - nasik
(Direct no:- [protected]
Fax:- [protected]

— original message —
From: aliasgar. Birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: wednesday, june 20, 2007 1:11 pm
To: 'swapnil. Sonawani@icicidirect.com'; 'rohisan@yahoo.com'; 'swapnil_mba@rediffmail.com'; 'helpdesk'
Cc: 'coo@icicidirect.com'
Subject: re: user name :- mohambyd - icicidirect.com


Pls revert.. Am following up since last 14 days


Aliasgar birader
Customer service manager - nasik
(Direct no:- [protected]
Fax:- [protected]

— original message —
From: aliasgar. Birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: monday, june 18, 2007 1:35 pm
To: 'swapnil. Sonawani@icicidirect.com'; 'rohisan@yahoo.com'; 'swapnil_mba@rediffmail.com'; 'helpdesk'
Subject: user name :- mohambyd - icicidirect.com


Pls activate my account on top priority. Am following up since last 10 days


Aliasgar birader
Customer service manager - nasik
(Direct no:- [protected]
Fax:- [protected]

— original message —
From: aliasgar. Birader [mailto:aliasgar. Birader@iciciprulife.com]
Sent: friday, june 08, 2007 12:28 pm
To: 'swapnil. Sonawani@icicidirect.com'; 'rohisan@yahoo.com'
Cc: 'swapnil_mba@rediffmail.com'
Subject: user name :- mohambyd - icicidirect.com


Hi,

As discussed.. Attached is the pan card copy of both primary & secondary account holder. Request you to activate the account for trading on top priority.
Pls confirm once done.

Aliasgar birader
Customer service manager - nasik
(Direct no:- [protected]
Fax:- [protected]

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