I submitted the following complain a number of times to various possible locations. But there is no resolution. I am wondering any one can get compensation for such harassment happened?
I am Sandip Kothari. Since last couple of years I have a number of accounts and loans with ICICI bank and ICCI direct. But since last couple of weeks I am facing problem with your services. I want to make complains regarding my ICICI direct account (Account Number xxxxxxxxx).
Complain No. 1 : Last year the account contract documents went in the flood. Even though it is a fault of ICICI direct, I contacted your call centers a couple of time to send an executive to collect the required contract papers signed again. However no one has contacted me in last 1 year.
Complain No. 2 : Without any notice on 18th October they suspended my trading account and stopped my access of the account.
Complain No. 3 : In place of sending executive they told me to visit the nearest branch. (something like the documents re-submission is my requirement)
Complain No. 4 : I visited the suggested branch (Thank you complex, Kandivali east, Mumbai). The relation ship manager over there was Mr. Adesh Sharma. Firstly he hasn’t time for the customers because he was so much occupied with his personal trading account. In the branch no one has time for the customers. They were all busy with market talks and their personal trading stuff.
Once he found time for me, he doesn’t know at all what form I should submit to re-execute my form. He has no such form available in the branch. He told me that I don’t have any other option, I should just wait for some executive come to me and collect the form. He promised me that in 2 hours executive will contact me to get the form signed. No one has come for the next 8 hours.
After that I made a couple of calls to the same branch and finally they send Mr. Santosh with required form. All these took 10 hours to finish and that is also after at least 10 calls to the concerned department and all.
Complain No. 5 : When I submitted the form, Mr. Santosh told me that in 48 hours I should get the account access. Also I called at your customer care center and Mr. Samir spoke to me with same words ( complain no. given at that time is SR42089277). This promise was never met.
Complain No. 6 : After that since 5 working days I am daily calling to call centers. They are just giving me some new complain no. (Complain Nos. SR42512629 and SR42513975). Before 3 days the executive told me that it will be solved in 24 hours and I will get the account access. It was never happen till now. They told me that they have not received the documents yet and I should contact the person to whom I submitted the documents. Is this right? A customer has to track the documents after they submit to ICICI executive or is it ICICI’s responsibility?
Complain No. 7 : Then also I called up Mr. Adesh Sharma, a relation ship manager at Thakur Complex, Kandivli East Mumbai branch. But his reply was quite strange that he has just sent an executive to collect the form. After that whether it will reach to the correct place or not is not his responsibility? I want to know is this correct that branch manager is not responsible for their executives? Then whom they are managing?
Complain NO. 8 : Finally I called your call centers. There I spoke to Miss. Sundari (team leader). She told me on 27th Oct. that my account will be activated on same day and she will call me before 5 o’clock on 27th Oct. None of this happened. After that I tried to reach her, but not available. The telephone executive replied me in 3 other consecutive calls that I don’t have any other option but just wait and watch.
I request you to kindly look into the issue. I would like to apply for the mental harassment and monitory loss compensation as well. Kindly guide me if I am wrong anywhere.