PLEASE NOTE: ICICI DEBIT CARD & CREDIT CARD DIVISION
My name is Neeraj Bhakhri. I have a salary account in ICICI bank. This morning I got a message from your bank that my Cheque no 564907 has dishonored due to insufficient funds. Thereafter, I called up at your customer care and found that my accounts is – 11, 000 something. They have also said that this negative balance is due to my credit cards payments, which I have not made yet.
Firstly, I would like to know that where is this policy to deduct the credit card payment from the debit card? If there is some policy, I must have been intimated before this action. I have not got any solution form your customer care executives of both the departments, debit card & credit card.
This careless action of your team has caused a lot of mental, physical & financial tension to me. After being fed up of your services, am bound and forced to write this mail to you.
I want you to keep my debit and credit accounts separately. This negative balance should be removed from my salary account. If not done, I will be forced to knock the doors of Consumer Forum and appeal for justice and compensation.
I hope somebody responsible in your organization will get in touch with me and get my problems solved.
Expecting I quick action