ICICI Credit Card / transaction dispute not handled!
I raised 2 separate transaction disputes on my credit card. As a part of the process I faxed them the copy of the complaint. As I was unable to send them a FAX to the number provided by them I called up the customer care requesting for an alternate number. In the follow ups with the customer care I was informed that the request was under process and was asked to check back later after the 90 period. When I did that I was informed that the dispute has been rejected as I did not FAX them. Now the customer care claims that they had no alternate FAX number and nothing could be done about the request.
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