ICICI Bank — internet banking fraud. deficiency in service and always creating hassle to the customer
I'm a customer of ICICI Bank for a decade or more now. I've maintained by credit card and account very well. I'm very organized in nature. Hence I prefer to maintain everything Individual and Precise. I was able to login to my both Credit card and savings account separately until 2 months. Since 2 months I'm not able to login to the Credit Card account online. When I contact the senior management desk I receive pathetic reply from Pooja Tenguria. Who says that my Mobile number is not mapped to Credit Card for which I'm unable to login online. When I replied to her stating that I've a proof where my mobile number was registered way long back. I receive a reply from her stating that as my single mobile number is registered in the Bank account I could not register it in Credit Card to access the online banking of the credit card.
I presume the company is asking/showing a customer the way to do fraud or forcing to do it.
Because, as per TRAI you should have a proper single number than multiple numbers. I personally fed up with 1 mobile number and now bank wants me to get 2 mobile numbers to operate the online banking of the savings and credit card separately.
I just said to the Bank that enable me to login to my credit card and bank account separately. Which is a simple and precise request.
The Bank is unnecessary prolonging the issue since 2 months and says that I could not operate the online banking for both my accounts separately.
They have disabled my credit card user ID without my permission or intimation to me.
I need both my online banking account to be enabled and active in working condition.
Customer how is always Dis-satisfied by ICICI Bank
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