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2.3 523 Reviews

ICICI Bank Complaints Summary

171 Resolved
352 Unresolved
Our verdict: Engaging with ICICI Bank, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ICICI Bank reviews & complaints 523

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Newest ICICI Bank reviews & complaints

ComplaintsBoard
N
3:59 am EDT

ICICI Bank cheque related query, one says cheque was bounced but amount was debited

Hi, I am Naveen Kumar Korpole, a policy holder of ‘Aviva Life Insurance’. I am drafting this complaint against ICICI bank and Aviva Life Insurance with deep regret. Though I paid the premium payment for this current year (I paid the amount through my ICICI account cheque and amount was debited from my account towards Aviva Life Insurance successfully) but i did not receive premium receipt from Aviva Life Insurance organization. When I asked the customer care people of Aviva Life Insurance, they informed me that my policy was lapsed due to cheque was bounced which I produced. Than I checked with my account and asked ICICI bank manager, they informed that the amount already debited towards Aviva Life Insurance without any failure of cheque bouncing. Than I attached the scanned copy of my bank statement (which shows that amount was debited towards Aviva Life Insurance). Though I provided all the details and called my self to inform about this with spending about 50 rupees, there is no proper response from any of these. I gave my contact number again but nobody was ready to help me regarding this. I don’t know fault maid by whom but I am facing lot of problem with this. I am very disappointed with this.

Thanks,
Naveen
[protected]

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G
G
GOKUL DAKE
,
Nov 08, 2008 2:27 am EST

i am ur car loan custmer & i want my cheque status, i have dought in my mind my cheques are clearing or not.(car loan holder name:mr.tarachand gulabrao dake)

G
G
GOKUL DAKE
,
Nov 08, 2008 2:25 am EST

i m ur car loan custmer & i want my cheque status i have doubt in my mind my cheques are clearing or not.(car loan holder name:mr.tarachand gulabrao dake)

ComplaintsBoard
A
9:57 pm EDT

ICICI Bank saving account blocked even after 15 days of credit card settlement

My Savings bank account have been on a lean due to credit card recovery procedures initiated by the ICICI Credit card division). I was issued a full and final settlement letter on 8th July 2008. As per the agreement I had made two payments one on 10th July 2008 and the second one on 16th August 2008 amounting to Rs 38, 000/-. Since then I have been in touch with your customer support department, umpteen numbers of times wherein I logged the following two service request numbers (SR76948840, SR77014910). I have honored my part of the agreement, but I still do not have any update from banks part and my account is still under lean. And the customer support team is not able to give me any status updates or numbers for escalation.

Is their the way a responsible bank behaves and every time i call teh customer support the only thing they tell me is that they are unable to contact me over my phone number, I have send hard copy mails and emails to ICICI bank several time to resolve this, but to no effect. In th event of the status quo remaining for another week i will take this matter to the reserve bank of india as well as the consumer court.

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A
A
ajaz
,
Sep 23, 2008 6:44 am EDT

i m already a customer of icici bank. and i have an debit card. now i would lk 2 have an cr card plz tell me the procedure...
regards ajaz ahmad war...
tks

ComplaintsBoard
S
7:13 am EDT

ICICI Bank update of full and final settlement

I had a credit card which i at time defaulted. But later on with the consent of bank i paid the settled amount set by bank which till date don't show anywhere. My account still shows pending dues. So ps do the needful i have to again apply for loan.

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A
A
anay jain
, IN
Sep 02, 2009 10:33 am EDT

Dear Sir,
I had paid my all installment of my personal loan in 28May 2009. Still I have got a notice to pay installment. I have not got any statement yet for the same.
My credit card no. is [protected].

Please look into the matter and reply me immediately.

Thanks.

anay jain
Mobile: [protected]

K
K
Kiran Bhardwaj
,
Oct 08, 2008 4:06 am EDT

Hi

This is regarding credit card iam holiding a card but i never recevid any statment and now you people have blocked my account this is not fair and ill try to spk with ur customer care also but they are not give me feedbak they says allways u go to ur branch whenever ill go there they says u spk with c.c iam not a phool iam holding this account since 5yrs bak and u people doing this things even iam looking for the rohini no also and no one is providing me the no so tell me wht can i do this is not fair wht u people are doing iam very much upset now iam accepting call from ur behalf so pls take action asap.

And this is first time iam listing that u closed somebody account like that i have sent so mail to c.c but no response pls take action and iam suffering so many things my funds are there in my account. if u wish u can send it to someone to coolect a money and reopen my account. than only i can take any action behalf on this. My. account no : [protected].

IAM WAITING FOR YOUR FEEDBACK ASAP.

KIRAN

ComplaintsBoard
R
2:06 am EDT

ICICI Bank bogus calls

Calls received stating icici credit card department regarding health insurance offers. Offers sold on wrong commitments like return of premium after 3 years with 5% p.a interest. also interest and service tax is charged which has not been told earlier. on contacting the service centers, they are unable to assist and behave utterly illogical. ICCI Lombard and ICICI Credit Card denies having sold the policy . Also they deny who the agent is who has sold the policy. I strongly would recommend people not to buy policies online and also not to perform any transaction on their credit/debit cards through such banks who deny information and just reason it out on the system.

ICICI Bank does not seem to have any culture except running around to gain business, marketing new ones and losing the existing ones. We have certainly come of age to offer products online but do not have the systems to compliment it . :(

Sometimes, it's better to spare time to get things manual than to lost money while performing things automated when it's a considerable sum. Rs. 500-1000 transactions online are ok, not the higher ones.

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S
S
SHEEBA
,
Oct 23, 2008 3:54 am EDT

I have a very bad experience with this ICICI LOMBARD, they are fraud people, who has taken money from my credit card without my permission and made a policy, i lost my money. i request people not to make any policy on icici lombard. When i called the call center, they r talking illogically.

ComplaintsBoard
M
6:27 am EDT

ICICI Bank dispute of credit card by icici credit card officer

Icici credi card officer called me on 24/10/2007, for foreclose of icici lombard medicaliam policy, that day he purchased same day and second day, no body supurte me from, vadodaro office, icici web site, i send and informed my all detail on icici officer and email id of customer, till date every month send monthly statement of credit card.

Not a single rupees use in this matter, then after give me statement, so i m very unhappy, disturbed and harassment by icici credit card, above all detail informed to vadodara, called to bombay office, in last statement, who has written in latter, we r give to privete agency, what is meaning of this, all ready i m disturbed, if above in matter, any spelling of gratically mistake, pl, check it.

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J
J
Jyoti Maheshwari
, IN
Apr 02, 2011 6:30 am EDT

Dear Sir,

Please note that, I would like to change my mailing address of my credit card no.[protected] i-mint Account No. [protected] from Mr. Jyoti Maheshwari 424-425/A, Kewal Industrial Estate, Senapati Bapat Marg, Lowerparel, Mumbai - 400013 to Mr. Jyoti Maheshwari 309, Amrapali Plaza, E-2, Vaishali Nagar, Jaipur - 302021

T
T
tejas thakkar
, IN
Sep 21, 2009 2:58 am EDT

Dear sir,
My name is tejas thakkar.I am having icici credit card since last 2-3years. My bill amount was due because Faurd 5 policies(ICICI LOMBARD) were given me on 27th Feb 09.And It was Issued on basis of Cedit card Telephonic call. which was not attanded by me.I was go to Lombard at Race corse, Lanmark building and I was Proved that This 5 faurd Policies were not taken by me.And also in this policies remaning name except my name other name of my family member were not a part of my family member.
I had contact to MR. Pradip Sharma who is manager of Icici Lombard.He canceled my all policies but full pament was not done by thier end and alco do not co-operate by cedit card department & also by Lombard.
my cedit card no:[protected]
My contact no :[protected]
and also my credit card was cancelon date 15th may on request no:[protected]

And i was asking for any due pament pending from my side and your customer care told me no Pement pending and iwas close yr account.

Still 547 rs is pending for pay.no one can answer me for this payment.

and One last thing was clear from my side that i was not used credit card for any type of buying since from date of getting credit card.

S
S
SubhashChandra Paliwal
, IN
Jun 27, 2009 11:52 pm EDT

fromsubash paliwal
toHead Service Quality

cccustomer.care@icicibank.com

dateSat, Jun 27, 2009 at 9:45 AM
subjectPlease help me in solving my case of settlement my account of credit card no.[protected].
mailed-bygmail.com
Images from this sender are always displayed. Don't display from now on.
hide details 9:45 AM (23 hours ago) Reply

To,
D. Sri Lalitha
Office of Head Service Quality,

Madam,

This is to bring to your notice again that you always give me dated by saying your concern is a top priority for us and we will respond to you by June 26, 2009 in under noted mail.Now today is 27 June, 2009 and you said your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.
We assure you that your concern is a top priority for us and we will respond to you by July 2, 2009.
Once you have settled my account properly only under exceptional circumstances have we arranged to offer me a settlement of Rs. 2, 200.00in one instalment.Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected].I contacted immediately to Mr. Harshvardhan Bharadwaj on his phone no.[protected] he told me the settled amount was Rs.1300/-.He also told me that he has been arranging collection boy shortly who will hand over settlement letter to me and collect chequeof Rs.1300/-.But since then no person came to me or collecting that cheque of Rs.1300/-.
You have settled my account of Rs.2200/-and have issued acheque of Rs.1300/-on the basis of your executive statement.The detail of the same are notedin herebelow mails.The diffrence is of Rs.900/- only.
You have been giving me dates of assurance to solve my settlement case since last year 2008 but unfortunately my case has not solved so far.For more detail please go through in undernoted mails.
Please help me in solving my case of settlement my account of credit card no.[protected].

Thanking,

(S.C.Paliwal)

from Head Service Quality hide details Jun 22 (5 days ago)
to subash paliwal
date Jun 22, 2009 8:40 PM
subject RE:'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by icicibank.com

Dear Mr. Paliwal,

We refer to our earlier e-mail of June 18, 2009 towards your ICICI Bank Credit Card.

Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.

We assure you that your concern is a top priority for us and we will respond to you by June 26, 2009.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

from Head Service Quality hide details Jun 26 (13 hours ago)
to subash paliwal
date Jun 26, 2009 7:29 PM
subject RE:'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by icicibank.com

Dear Mr. Paliwal,

We refer to our earlier e-mail of June 22, 2009 towards your ICICI Bank Credit Card.

Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.

We assure you that your concern is a top priority for us and we will respond to you by July 2, 2009.

Sincerely,
- Hide quoted text -

D. Sri Lalitha
Office of Head Service Quality

from subash paliwal hide details Jun 26 (21 hours ago)
to headservicequality@icicibank.com
cc customer.care@icicibank.com
date Jun 26, 2009 12:19 PM
subject only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected]
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.

Dear Ms. D. Sri Lalitha(Office of Head Service Quality)
Once you have settled my account properly only under exceptional circumstances have we arranged to offer me a
settlement of Rs. 2, 200.00in one instalment.Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj
on [protected].
I contacted immediately to Mr. Harshvardhan Bharadwaj on his phone no.[protected] he told me the settled amount was Rs.1300/-.
He also told me that he has been arranging collection boy shortly who will hand over settlement letter to me and collect cheque
of Rs.1300/-.But since then no person came to me or collecting that cheque of Rs.1300/-.
Please help me in solving my case of settlement my account.
Thanking,
(S.C.Paliwal)

from subash paliwal hide details Jun 23 (3 days ago)
to headservicequality@icicibank.com
cc customer.care@icicibank.com
date Jun 23, 2009 9:41 AM
subject only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected]
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.

To,
Dear Ms. D. Sri Lalitha(Office of Head Service Quality)
Once you have settled my account properly only under exceptional circumstances have we arranged to offer me a
settlement of Rs. 2, 200.00in one instalment.Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj
on [protected].
I contacted immediately to Mr. Harshvardhan Bharadwaj on his phone no.[protected] he told me the settled amount was Rs.1300/-.
He also told me that he has been arranging collection boy shortly who will hand over settlement letter to me and collect cheque
of Rs.1300/-.But since then no person came to me or collecting that cheque of Rs.1300/-.
Please help me in solving my case of settlement my account.
Thanking,
(S.C.Paliwal)

from Head Service Quality hide details Jun 22 (12 hours ago)
to subash paliwal
date Jun 22, 2009 8:40 PM
subject RE:'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by icicibank.com

to subash paliwal
date Jun 22, 2009 8:40 PM
subject RE:'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by icicibank.com

Dear Mr. Paliwal,

We refer to our earlier e-mail of June 18, 2009 towards your ICICI Bank Credit Card.

Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.

We assure you that your concern is a top priority for us and we will respond to you by June 26, 2009.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

from Head Service Quality hide details Apr 15
to subash paliwal
date Apr 15, 2009 9:16 PM
subject RE:'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by icicibank.com

Dear Mr. Paliwal,
We refer to your complaint towards your ICICI Bank Credit Card Account.

We would like to clarify you that only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected].

We would also like to clarify that incase the offer of settlement is not availed off, the settlement would be void and the offer amount would change as per the current outstanding on your card account.

Kindly note that non-receipt of payment on the card outstanding leads to accumulation of charges each month.

We hope you would meet the above explanation with understanding and acceptance and we treat the matter as closed.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

from Head Service Quality hide details Apr 15
to subash paliwal
date Apr 15, 2009 9:16 PM
subject RE:'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by icicibank.com

Dear Mr. Paliwal,
We refer to your complaint towards your ICICI Bank Credit Card Account.

We would like to clarify you that only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected].

We would also like to clarify that incase the offer of settlement is not availed off, the settlement would be void and the offer amount would change as per the current outstanding on your card account.

Kindly note that non-receipt of payment on the card outstanding leads to accumulation of charges each month.

We hope you would meet the above explanation with understanding and acceptance and we treat the matter as closed.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

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from subash paliwal hide details Apr 17
to headservicequality@icicibank.com
cc executivedirector@icicibank.com
date Apr 17, 2009 10:16 AM
subject Re: 'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by gmail.com

Dear Ms.D. Sri Lalitha,
We have issued one cheque of Rs.1300/- for full and final settlement of card no.[protected] credit card account on dated 10/11/2008 in reference of settlement letter SR no. DEL/MUM/0809/10566 dated 8/11/2008 for full and final settlement of card no.[protected] credit card account this was told to me by your executive Mr.Rahul and Ramesh on 8/11/2008.
Now you are giving undernoted mail to me of Rs.2200/-card no.[protected] credit card account for full and final settlement.
Please reconsider it and issue me Rs.1300/- letter for full and final settlement
of credit card no.[protected] account.And mange to collect fro my residence that cheque of Rs.1300/-issued on 10/11/2008 or i can issue new cheque of same value Rs.1300/-.

Thanking,

(S.C.Paliwal)
- Show quoted text -

On 4/15/09, Head Service Quality wrote:
Dear Mr. Paliwal,
We refer to your complaint towards your ICICI Bank Credit Card Account.

We would like to clarify you that only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected].

We would also like to clarify that incase the offer of settlement is not availed off, the settlement would be void and the offer amount would change as per the current outstanding on your card account.

Kindly note that non-receipt of payment on the card outstanding leads to accumulation of charges each month.

We hope you would meet the above explanation with understanding and acceptance and we treat the matter as closed.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

Reply Reply to all Forward

Internet Mail Delivery This report relates to a message you sent with the following header fields: M...
Apr 17

Head Service Quality Dear Mr. Paliwal, We refer to your e-mail of April 17, 2009 addressed to Head...
Apr 20

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subash paliwal to headservicequa., executivedirec.
show details Apr 20

Reminder-1
Dear Ms.D. Sri Lalitha,
We have issued one cheque of Rs.1300/- for full and final settlement of card no.[protected] credit card account on dated 10/11/2008 in reference of settlement letter SR no. DEL/MUM/0809/10566 dated 8/11/2008 for full and final settlement of card no.[protected] credit card account this was told to me by your executive Mr.Rahul and Ramesh on 8/11/2008.
Now you are giving undernoted mail to me of Rs.2200/-card no.[protected] credit card account for full and final settlement.
Please reconsider it and issue me Rs.1300/- letter for full and final settlement
of credit card no.[protected] account.And mange to collect fro my residence that cheque of Rs.1300/-issued on 10/11/2008 or i can issue new cheque of same value Rs.1300/-.

Thanking,

(S.C.Paliwal)

- Show quoted text -
On 4/17/09, subash paliwal wrote:
Dear Ms.D. Sri Lalitha,
We have issued one cheque of Rs.1300/- for full and final settlement of card no.[protected] credit card account on dated 10/11/2008 in reference of settlement letter SR no. DEL/MUM/0809/10566 dated 8/11/2008 for full and final settlement of card no.[protected] credit card account this was told to me by your executive Mr.Rahul and Ramesh on 8/11/2008.
Now you are giving undernoted mail to me of Rs.2200/-card no.[protected] credit card account for full and final settlement.
Please reconsider it and issue me Rs.1300/- letter for full and final settlement
of credit card no.[protected] account.And mange to collect fro my residence that cheque of Rs.1300/-issued on 10/11/2008 or i can issue new cheque of same value Rs.1300/-.

Thanking,

(S.C.Paliwal)

On 4/15/09, Head Service Quality wrote:
Dear Mr. Paliwal,
We refer to your complaint towards your ICICI Bank Credit Card Account.

We would like to clarify you that only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected].

We would also like to clarify that incase the offer of settlement is not availed off, the settlement would be void and the offer amount would change as per the current outstanding on your card account.

Kindly note that non-receipt of payment on the card outstanding leads to accumulation of charges each month.

We hope you would meet the above explanation with understanding and acceptance and we treat the matter as closed.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

Reply Reply to all Forward

Internet Mail Delivery Message-id: Date...
Apr 20

Head Service Quality We request you to contact Mr. Harshvardhan Bharadwaj on [protected] for furthe...
Apr 21

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subash paliwal to customer.care, headservicequa.
show details Jun 18

D. Sri Lalitha
Office of Head Service Quality,

My problem has not solved so far,
Please reconsider it and issue me Rs.1300/- letter for full and final settlement
of credit card no.[protected] account.And manage to collect from my residence that cheque of Rs.1300/-issued on 10/11/2008 or i can issue new cheque of same value Rs.1300/-.Thanking,
(S.C.Paliwal)

On Fri, Apr 17, 2009 at 10:16 AM, subash paliwal wrote:

Dear Ms.D. Sri Lalitha,
We have issued one cheque of Rs.1300/- for full and final settlement of card no.[protected] credit card account on dated 10/11/2008 in reference of settlement letter SR no. DEL/MUM/0809/10566 dated 8/11/2008 for full and final settlement of card no.[protected] credit card account this was told to me by your executive Mr.Rahul and Ramesh on 8/11/2008.
Now you are giving undernoted mail to me of Rs.2200/-card no.[protected] credit card account for full and final settlement.
Please reconsider it and issue me Rs.1300/- letter for full and final settlement
of credit card no.[protected] account.And manage to collect from my residence that cheque of Rs.1300/-issued on 10/11/2008 or i can issue new cheque of same value Rs.1300/-.

Thanking,

(S.C.Paliwal)

On 4/15/09, Head Service Quality wrote:
Dear Mr. Paliwal,
We refer to your complaint towards your ICICI Bank Credit Card Account.

We would like to clarify you that only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected].

We would also like to clarify that incase the offer of settlement is not availed off, the settlement would be void and the offer amount would change as per the current outstanding on your card account.

Kindly note that non-receipt of payment on the card outstanding leads to accumulation of charges each month.

We hope you would meet the above explanation with understanding and acceptance and we treat the matter as closed.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

Reply Reply to all Forward

Reply
|subash paliwal to Head, customer.care
show details 9:09 AM (5 minutes ago) Reply

Reminder

Please treat this as reminder of yesterday herebelow given mail.

Thanking,

(S.C.Paliwal)

- Show quoted text -
On Sat, Jun 27, 2009 at 9:45 AM, subash paliwal wrote:

To,
D. Sri Lalitha
Office of Head Service Quality,

Madam,

This is to bring to your notice again that you always give me dated by saying your concern is a top priority for us and we will respond to you by June 26, 2009 in under noted mail.Now today is 27 June, 2009 and you said your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.
We assure you that your concern is a top priority for us and we will respond to you by July 2, 2009.
Once you have settled my account properly only under exceptional circumstances have we arranged to offer me a settlement of Rs. 2, 200.00in one instalment.Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected].I contacted immediately to Mr. Harshvardhan Bharadwaj on his phone no.[protected] he told me the settled amount was Rs.1300/-.He also told me that he has been arranging collection boy shortly who will hand over settlement letter to me and collect chequeof Rs.1300/-.But since then no person came to me or collecting that cheque of Rs.1300/-.
You have settled my account of Rs.2200/-and have issued acheque of Rs.1300/-on the basis of your executive statement.The detail of the same are notedin herebelow mails.The diffrence is of Rs.900/- only.
You have been giving me dates of assurance to solve my settlement case since last year 2008 but unfortunately my case has not solved so far.For more detail please go through in undernoted mails.
Please help me in solving my case of settlement my account of credit card no.[protected].

Thanking,

(S.C.Paliwal)

from Head Service Quality hide details Jun 22 (5 days ago)
to subash paliwal
date Jun 22, 2009 8:40 PM
subject RE:'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by icicibank.com

Dear Mr. Paliwal,

We refer to our earlier e-mail of June 18, 2009 towards your ICICI Bank Credit Card.

Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.

We assure you that your concern is a top priority for us and we will respond to you by June 26, 2009.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

from Head Service Quality hide details Jun 26 (13 hours ago)
to subash paliwal
date Jun 26, 2009 7:29 PM
subject RE:'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by icicibank.com

Dear Mr. Paliwal,

We refer to our earlier e-mail of June 22, 2009 towards your ICICI Bank Credit Card.

Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.

We assure you that your concern is a top priority for us and we will respond to you by July 2, 2009.

Sincerely,
- Hide quoted text -

D. Sri Lalitha
Office of Head Service Quality

from subash paliwal hide details Jun 26 (21 hours ago)
to headservicequality@icicibank.com
cc customer.care@icicibank.com
date Jun 26, 2009 12:19 PM
subject only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected]
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.

Dear Ms. D. Sri Lalitha(Office of Head Service Quality)
Once you have settled my account properly only under exceptional circumstances have we arranged to offer me a
settlement of Rs. 2, 200.00in one instalment.Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj
on [protected].
I contacted immediately to Mr. Harshvardhan Bharadwaj on his phone no.[protected] he told me the settled amount was Rs.1300/-.
He also told me that he has been arranging collection boy shortly who will hand over settlement letter to me and collect cheque
of Rs.1300/-.But since then no person came to me or collecting that cheque of Rs.1300/-.
Please help me in solving my case of settlement my account.
Thanking,
(S.C.Paliwal)

from subash paliwal hide details Jun 23 (3 days ago)
to headservicequality@icicibank.com
cc customer.care@icicibank.com
date Jun 23, 2009 9:41 AM
subject only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected]
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.

To,
Dear Ms. D. Sri Lalitha(Office of Head Service Quality)
Once you have settled my account properly only under exceptional circumstances have we arranged to offer me a
settlement of Rs. 2, 200.00in one instalment.Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj
on [protected].
I contacted immediately to Mr. Harshvardhan Bharadwaj on his phone no.[protected] he told me the settled amount was Rs.1300/-.
He also told me that he has been arranging collection boy shortly who will hand over settlement letter to me and collect cheque
of Rs.1300/-.But since then no person came to me or collecting that cheque of Rs.1300/-.
Please help me in solving my case of settlement my account.
Thanking,
(S.C.Paliwal)

from Head Service Quality hide details Jun 22 (12 hours ago)
to subash paliwal
date Jun 22, 2009 8:40 PM
subject RE:'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by icicibank.com

to subash paliwal
date Jun 22, 2009 8:40 PM
subject RE:'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by icicibank.com

Dear Mr. Paliwal,

We refer to our earlier e-mail of June 18, 2009 towards your ICICI Bank Credit Card.

Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.

We assure you that your concern is a top priority for us and we will respond to you by June 26, 2009.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

from Head Service Quality hide details Apr 15
to subash paliwal
date Apr 15, 2009 9:16 PM
subject RE:'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by icicibank.com

Dear Mr. Paliwal,
We refer to your complaint towards your ICICI Bank Credit Card Account.

We would like to clarify you that only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected].

We would also like to clarify that incase the offer of settlement is not availed off, the settlement would be void and the offer amount would change as per the current outstanding on your card account.

Kindly note that non-receipt of payment on the card outstanding leads to accumulation of charges each month.

We hope you would meet the above explanation with understanding and acceptance and we treat the matter as closed.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

from Head Service Quality hide details Apr 15
to subash paliwal
date Apr 15, 2009 9:16 PM
subject RE:'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by icicibank.com

Dear Mr. Paliwal,
We refer to your complaint towards your ICICI Bank Credit Card Account.

We would like to clarify you that only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected].

We would also like to clarify that incase the offer of settlement is not availed off, the settlement would be void and the offer amount would change as per the current outstanding on your card account.

Kindly note that non-receipt of payment on the card outstanding leads to accumulation of charges each month.

We hope you would meet the above explanation with understanding and acceptance and we treat the matter as closed.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

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from subash paliwal hide details Apr 17
to headservicequality@icicibank.com
cc executivedirector@icicibank.com
date Apr 17, 2009 10:16 AM
subject Re: 'ICICICARE=[protected]' ICICI Bank Credit Card
mailed-by gmail.com

Dear Ms.D. Sri Lalitha,
We have issued one cheque of Rs.1300/- for full and final settlement of card no.[protected] credit card account on dated 10/11/2008 in reference of settlement letter SR no. DEL/MUM/0809/10566 dated 8/11/2008 for full and final settlement of card no.[protected] credit card account this was told to me by your executive Mr.Rahul and Ramesh on 8/11/2008.
Now you are giving undernoted mail to me of Rs.2200/-card no.[protected] credit card account for full and final settlement.
Please reconsider it and issue me Rs.1300/- letter for full and final settlement
of credit card no.[protected] account.And mange to collect fro my residence that cheque of Rs.1300/-issued on 10/11/2008 or i can issue new cheque of same value Rs.1300/-.

Thanking,

(S.C.Paliwal)
- Show quoted text -

On 4/15/09, Head Service Quality wrote:
Dear Mr. Paliwal,
We refer to your complaint towards your ICICI Bank Credit Card Account.

We would like to clarify you that only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected].

We would also like to clarify that incase the offer of settlement is not availed off, the settlement would be void and the offer amount would change as per the current outstanding on your card account.

Kindly note that non-receipt of payment on the card outstanding leads to accumulation of charges each month.

We hope you would meet the above explanation with understanding and acceptance and we treat the matter as closed.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

Reply Reply to all Forward

Internet Mail Delivery This report relates to a message you sent with the following header fields: M...
Apr 17

Head Service Quality Dear Mr. Paliwal, We refer to your e-mail of April 17, 2009 addressed to Head...
Apr 20

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subash paliwal to headservicequa., executivedirec.
show details Apr 20

Reminder-1
Dear Ms.D. Sri Lalitha,
We have issued one cheque of Rs.1300/- for full and final settlement of card no.[protected] credit card account on dated 10/11/2008 in reference of settlement letter SR no. DEL/MUM/0809/10566 dated 8/11/2008 for full and final settlement of card no.[protected] credit card account this was told to me by your executive Mr.Rahul and Ramesh on 8/11/2008.
Now you are giving undernoted mail to me of Rs.2200/-card no.[protected] credit card account for full and final settlement.
Please reconsider it and issue me Rs.1300/- letter for full and final settlement
of credit card no.[protected] account.And mange to collect fro my residence that cheque of Rs.1300/-issued on 10/11/2008 or i can issue new cheque of same value Rs.1300/-.

Thanking,

(S.C.Paliwal)

- Show quoted text -
On 4/17/09, subash paliwal wrote:
Dear Ms.D. Sri Lalitha,
We have issued one cheque of Rs.1300/- for full and final settlement of card no.[protected] credit card account on dated 10/11/2008 in reference of settlement letter SR no. DEL/MUM/0809/10566 dated 8/11/2008 for full and final settlement of card no.[protected] credit card account this was told to me by your executive Mr.Rahul and Ramesh on 8/11/2008.
Now you are giving undernoted mail to me of Rs.2200/-card no.[protected] credit card account for full and final settlement.
Please reconsider it and issue me Rs.1300/- letter for full and final settlement
of credit card no.[protected] account.And mange to collect fro my residence that cheque of Rs.1300/-issued on 10/11/2008 or i can issue new cheque of same value Rs.1300/-.

Thanking,

(S.C.Paliwal)

On 4/15/09, Head Service Quality wrote:
Dear Mr. Paliwal,
We refer to your complaint towards your ICICI Bank Credit Card Account.

We would like to clarify you that only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected].

We would also like to clarify that incase the offer of settlement is not availed off, the settlement would be void and the offer amount would change as per the current outstanding on your card account.

Kindly note that non-receipt of payment on the card outstanding leads to accumulation of charges each month.

We hope you would meet the above explanation with understanding and acceptance and we treat the matter as closed.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

Reply Reply to all Forward

Internet Mail Delivery Message-id: Date...
Apr 20

Head Service Quality We request you to contact Mr. Harshvardhan Bharadwaj on [protected] for furthe...
Apr 21

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subash paliwal to customer.care, headservicequa.
show details Jun 18

D. Sri Lalitha
Office of Head Service Quality,

My problem has not solved so far,
Please reconsider it and issue me Rs.1300/- letter for full and final settlement
of credit card no.[protected] account.And manage to collect from my residence that cheque of Rs.1300/-issued on 10/11/2008 or i can issue new cheque of same value Rs.1300/-.Thanking,
(S.C.Paliwal)

On Fri, Apr 17, 2009 at 10:16 AM, subash paliwal wrote:

Dear Ms.D. Sri Lalitha,
We have issued one cheque of Rs.1300/- for full and final settlement of card no.[protected] credit card account on dated 10/11/2008 in reference of settlement letter SR no. DEL/MUM/0809/10566 dated 8/11/2008 for full and final settlement of card no.[protected] credit card account this was told to me by your executive Mr.Rahul and Ramesh on 8/11/2008.
Now you are giving undernoted mail to me of Rs.2200/-card no.[protected] credit card account for full and final settlement.
Please reconsider it and issue me Rs.1300/- letter for full and final settlement
of credit card no.[protected] account.And manage to collect from my residence that cheque of Rs.1300/-issued on 10/11/2008 or i can issue new cheque of same value Rs.1300/-.

Thanking,

(S.C.Paliwal)

On 4/15/09, Head Service Quality wrote:
Dear Mr. Paliwal,
We refer to your complaint towards your ICICI Bank Credit Card Account.

We would like to clarify you that only under exceptional circumstances have we arranged to offer you a settlement of Rs. 2, 200.00in one instalment. Incase you wish to settle the account kindly contact Mr. Harshvardhan Bharadwaj on [protected].

We would also like to clarify that incase the offer of settlement is not availed off, the settlement would be void and the offer amount would change as per the current outstanding on your card account.

Kindly note that non-receipt of payment on the card outstanding leads to accumulation of charges each month.

We hope you would meet the above explanation with understanding and acceptance and we treat the matter as closed.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

K
K
K.SUDARSANAN NAIR
,
Nov 16, 2008 12:14 am EST

sir,

I am writing this letter complaining about the additional sur charge added for purchacing petol from selected
"HINDUSTAN PETROLEUM" pumps which was earlier included in the terms and condition of the card.Bill of month AUGUST, SEPTEMPER, OCTOBER showed such differences in the bill.I have already paid the bills, By seeing such sort of injustice & poor response towards customers, I would like to discontinue using your card if you donot wave me the additional amount of the previous bills

If you cannot do so kindly send me the procedures for withdrawing your card

MY CARD NO:[protected]

Thanking you

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4:31 am EDT

ICICI Bank froud of rs. 11788/-

Icici bank / icici lombard,

I undersigned have icici amex credit card no. [protected] from last 4 months, I am having lot of confusion and unidentified credit was taken place in my card statement for the month of august, 2008. upon my subterranean reconciliation on my card statement from the day one to as of date I have identified following error at your place. the details are as follows.

Counterfeit commitment.

One of your executive called me for icici lombard general insurance against my amex credit card no. [protected] he confirmed me that one visa credit card also dispatched to you along with the health insurance cards.

I have agreed to take the above insurance under condition that visa credit card along with the insurance cards, but I have not received any visa credit card yet. therefore, as per your confirmation I have cancelled above insurance and ask you to credit the amount to my account. we have been given to understand that you people are giving false commitment to sell the insurance products and troubling the customers.

Reconciliation issue

As per the observation of your mails and telephone talk had with your customer care executives, I have not received any appropriate response and there is no exploitable.

Icici lombard insurance cost is rs, 11788/- was debited from my account.

After two days one of your executive called me ask me to convert this amount into emi base for that you have charged service taxes which is applicable for conversion.

As per his/her request for the same I have agreed to convert this amount into emi. that time you have given credit of rs. 11788/- to my account.

While converting the emi you have blocked the above amount from the total credit amount. example my credit limit is rs.38000/- but after block my account my credit limit is become rs.26212/- only.

After few days I have cancelled insurance with the above reason and icici lombard is confirmed that the amount has been credited back to my credit card account. but my credit amount has not been released.

As per the discussion had with your executive last week of july 2008 to release block amount rs.11788/- he is given again debit to my account.

It is observed entire process of the above, please note that my account was debited amount of rs.11788/- twice and credited only once. but icici lombard has confirmed cancelation of above insurance and credited, still there is no credit available in my statement.

Therefore, you are requested to look into the matter once again and arrange to credit the same to my account along with service charges and etc.,. for your ready reference I have attached all the correspondence mails from the icic bank & icici lombard.

It is also observed that you need some strong reconciliation team to rectify the above problems for other customers too. I hope you may understand my problem with your bank. we strongly believe that no one can do wrong reconciliation like icici bank.

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R
R
RANJAN KUMAR CHOUDHURY
,
May 18, 2007 12:00 am EDT

I have not yet received the health insurance policy though I have paid the full amount of Rs. 10800/- debited in my ICICI AMEX Bank Credit card. Beware!

M
M
Manoj kumar
,
Nov 01, 2008 12:43 am EDT

Name :- Manoj Kumar
Father Name:- Sh Brij Pal Singh
Address :- N-29 Budh Vihar Phase-i
Delhi-41
BYCR REGN NO -DL4SBH-4112
CA NO-MD2DHDHZZNCG12793
MODEL PULSAR 150UG
CLASS MYCL
REG DT :12.11.2006

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ICICI Bank insurance medical check up not done yet - full chat details

The tricky answer read carefully... sorry i am just pleading with them for my money ...

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'parag'

Chat InformationPlease wait while I transfer the chat to 'lucky'.

Chat InformationYou are now chatting with 'lucky'

lucky: Good Morning

lucky: you have reached ICICI Lombard 24x7,

lucky: how can I help you?

PANCRAS GOMEZ: lucky .. parag

PANCRAS GOMEZ: transfered me

PANCRAS GOMEZ: why?

PANCRAS GOMEZ: he didnt deliver what he promised me

lucky: May i know your query related to the policy ?

PANCRAS GOMEZ: its been 12 days my parents havnt got the call for their medical check up

PANCRAS GOMEZ: the promises made by u guys just keeps expiring

PANCRAS GOMEZ: so i request u guyst o return my money if u dont want to take the insurance policy

PANCRAS GOMEZ: for my parents

lucky: I Apologize for the inconvenience caused to you

PANCRAS GOMEZ: instead of making me run around the bush like this

PANCRAS GOMEZ: u r the fourth person to apologize u know

PANCRAS GOMEZ: i can very well fight a legal battle .. but i just dont want to get into that because our system is not that easy to get thru

PANCRAS GOMEZ: so i am still here to ask u guys to resolve my query

PANCRAS GOMEZ: rather return my money

lucky: Please help me with your policy number.

PANCRAS GOMEZ: hold on

lucky: sure

PANCRAS GOMEZ: 4034/RIS/W-278030/00/000

PANCRAS GOMEZ: please cancel the request and return my money

PANCRAS GOMEZ: i cant wait any longer for this

PANCRAS GOMEZ: i really dont want something that does not have a good service ... this is about life u know

PANCRAS GOMEZ: u guys just cant play with my parents lifes

lucky: I Apologize for the inconvenience caused to you

lucky: kindly be on line while i am checking the details

PANCRAS GOMEZ: ok ...

lucky: Your patience is appreciated.

lucky: As your request was forwarded on 30 july

lucky: you will received the letter for are end within more two days

PANCRAS GOMEZ: ok ... correct me if i am wrong lucky ok?

PANCRAS GOMEZ: i bought the policy and paid in full for the policy on the 21st of July

PANCRAS GOMEZ: within 7 days ur guys are suppose to call me right?

PANCRAS GOMEZ: just please correct me if am wrong anywher

PANCRAS GOMEZ: e

lucky: right

PANCRAS GOMEZ: its been 12 days ... and i had to call u guys to get my policy pushed forward

PANCRAS GOMEZ: is this how it will be done?

PANCRAS GOMEZ: if yes... i am ready to accept.. but if that is a mistake ...

PANCRAS GOMEZ: i am being unreasonably held up right ...

PANCRAS GOMEZ: if it is a loan ok lucky.. if it is a credit ok ... but this is my parents

PANCRAS GOMEZ: i live overseas i cant see them but i can only make sure they have the right support

PANCRAS GOMEZ: that is why i chose icici lombard

PANCRAS GOMEZ: the amount of stress u guys put me thru is just unreasonable

PANCRAS GOMEZ: if u guys really cant by the time u say u will please return my money i will get a different insurance...

PANCRAS GOMEZ: i am not saying u guys are not doing ur job

PANCRAS GOMEZ: just that its not fast enough by the bank ...

lucky: As your details are already forward and you need not worry you will surely received the letter from our end within 2 days

PANCRAS GOMEZ: ok ..as u say

PANCRAS GOMEZ: so the 2 days will be monday or tuesday?

lucky: yes

PANCRAS GOMEZ: which day monday or tuesday ... so that i can tell my parents to be ready to go the hospital

lucky: yes

lucky: i have already forwarded you details

PANCRAS GOMEZ: hmmmm .. i am not convinced .. nevermind ... u have a good day

PANCRAS GOMEZ: though

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Na""... ... ... ... ... Kirchhoff thrift rhrhrhr rhrhrhrdkdjdjdd duded jd ddjnf f bhanu noun nnjhbn nbbhgvv

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G
G
grievance
, IN
Mar 19, 2009 8:14 am EDT

This is my worst experience with the ICICI lombard and ICICI bank.

I have taken a policy in month of dec 2008 on credit card. Its fine...
Later after one month I see my icici credit card statement... I just shocked...
They converted my payment to EMI without prior intimation and asking me to pay extra intrest amount on EMI.. which comes to be RS. 2000/- per 2 years for just premium amount of 10000/-.
I called ICICI lombard and said my grievance...
On my request they converted from EMI to upfront.. Asking me to talk with bank that the payment to be changed to upfront...
Then starts my bad days...
When i called bank they said they are not responsible for converting EMI to upfront.. Call Lombard and ask them to convert and said they have not received any request from lombard...
This game kept on continued for more than a month...
..., , ,
No solution...
I am really out of proportionate the way they respond to my problem..
Helpless, finally I made the EMI to upfront by paying extra money for the wrong thing I have done 'taking a icici policy'
Here on, I request every one not take any policy that link with icici which they will end up only in trouble..
Don't trouble yourselves talking any policy from icici

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ICICI Bank Insurance medical check up not done yet - chat details

This is from a chat ICICI Lombard cheats all of us... parag promised to get things done in 48 hours. ... all the time is over and there is still no sign of the insurance policy medical check up call.

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'parag'

Chat InformationPlease wait while I transfer the chat to 'lucky'. - See this where this guy parag is doing his disappearing act.

Chat InformationYou are now chatting with 'lucky'

lucky: Good Morning

lucky: you have reached ICICI Lombard 24x7,

lucky: how can I help you?

PANCRAS GOMEZ: lucky .. parag

PANCRAS GOMEZ: transfered me

PANCRAS GOMEZ: why?

PANCRAS GOMEZ: he didnt deliver what he promised me

lucky: May i know your query related to the policy ?

PANCRAS GOMEZ: its been 12 days my parents havnt got the call for their medical check up

PANCRAS GOMEZ: the promises made by u guys just keeps expiring

PANCRAS GOMEZ: so i request u guyst o return my money if u dont want to take the insurance policy

PANCRAS GOMEZ: for my parents

lucky: I Apologize for the inconvenience caused to you

PANCRAS GOMEZ: instead of making me run around the bush like this

PANCRAS GOMEZ: u r the fourth person to apologize u know

PANCRAS GOMEZ: i can very well fight a legal battle .. but i just dont want to get into that because our system is not that easy to get thru

PANCRAS GOMEZ: so i am still here to ask u guys to resolve my query

PANCRAS GOMEZ: rather return my money

lucky: Please help me with your policy number.

PANCRAS GOMEZ: hold on

lucky: sure

PANCRAS GOMEZ: 4034/RIS/W-278030/00/000

PANCRAS GOMEZ: please cancel the request and return my money

PANCRAS GOMEZ: i cant wait any longer for this

PANCRAS GOMEZ: i really dont want something that does not have a good service ... this is about life u know

PANCRAS GOMEZ: u guys just cant play with my parents lifes

lucky: I Apologize for the inconvenience caused to you

lucky: kindly be on line while i am checking the details

PANCRAS GOMEZ: ok ...

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ICICI Bank insurance medical check up not done yet - 24 hour online chat does it work before 9 a. m in the morning

Ok here is what it is has anyone tried their ICICI Lombard 24x7 online live chat, i have been trying. Sorry it doesnt work before 9 a.m IST (in this case Indian Standard Time). I bought my parents insurance online as i am overseas. Their toll free number says it is available only within India the rest of the people who they cheat can chat or send an email. Their default priority timing is 48 hours for response which never happens. After 28 hours u try contacting them they will say another 48 hours. Can we all try and delay payment of our loans and credit cards by a day no there will be charges from the bank.

Seriously guys dont lose ur money as i have lost. I paid Rs 39750 to these people but nothing happened apart from the money they have i am just worried about my parents. They are old and cant do much. Sigh.

I have reported ICICI Lombards lame and lazy excuse of not getting my parents insurance done as promised. As of this day they are without an insurance. ICICI Lombard do they know how it is to not have an insurance when aged.

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12:30 am EDT

ICICI Bank rip off

# ICICI Bank started charging interest on my loan even without disbursing loan. Same practice followed as standard as per the ICICI authorities.
# ICICI tampered my post dated EMI cheque, just to make me a loan defaulter, which I was never. In fact, as soon as my issuing bank informed me of the tampered cheque coming for clearance, I deposited another one to ICICI Bank to make sure ICICI does not mark me defaulter. ICICI still has not returned the tampered cheque, which can get it into major legal trouble.
# ICICI adopted different means for increasing and decreasing ROIs, although the ‘PLR’ only should be used (per RBI) as benchmark rate for any net rate of interest (ROI) changes. Uses PLR for increase, and uses ‘Margin’ for decrease, thereby not passing any benefit of decrease of ROI to any customers.
# Adopted multiple ‘PLR’ benchmark rates for same floating rate loan product. Introduces new, and phases out old ‘PLR’ names to mislead borrowers and continue the illegal practice forever for using different means for increasing or decreasing floating ROI.
# Slaps penalties on borrowers for own delay in presenting post-dated EMI cheques with clearance houses
# Forces a borrower to get a co-borrower to sign a loan agreement, even without a registered ownership in property to be mortgage.
# Puts undocumented arbitrary conditions and/or slaps penalties for foreclosure, part-payment, re-finance, change in EMIs etc, and resists early foreclosure by asking unreasonable and irrelevant documentation, and other mechanisms for locking the customer permanently in, disallows any re-financing at market rates from any institutions.
# Forces one-sided amends to loan agreements, forcing borrowers to sign uncompleted agreements for bank to fill in arbitrary data later, on any request to reset ROI to market rates.
# No account statements sent to borrowers despite charging advance fees. If demanded at their branch, gives out false statements to customers, and also charges the customer for the same.
# Sells confidential data about borrowers to third parties without borrower’s consent.
# Suspected false reporting to CIBIL on borrower’s loan repayment records, and inability to provide any records on demand.
# False promises on free property/personal insurance, no policy is ever provided to borrower. Many other false promises at the time of selling (I even overheard from someone - borrowing from ICICI is like contacting AIDS)
# Not responding to customer complaints. Giving false assurances that they will respond in few days when escalated to outside agencies etc.
# Demands post-dated-cheques via letters, however when provided, does not accept them at random, forcing borrowers to make painful visits and waiting at branch every month until loan closure. Also demands PDCs despite having provided the same, and receipt obtained.

Most importantly, if you file a case against the Bank, and win, # ICICI Bank does not honor guidelines and orders from the regulator for Banking sector in India. I won the case, ICICI refused to honor it, when I appealed with Appellate authority, the orders were upheld, ICICI still engaged into cheating practices, not honoring the orders.

May God save all the ICICI's customers.

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V
Vas
,
Aug 25, 2008 5:42 am EDT

I am customer of ICICI for 5 to 6 years. Recently ICICI has stopped sending monthly statements to the residence address. but when we called customer care we were told the door locked and hence the option of sending the statements is canceled. After continuous follow up I was updated that ICICI switched the statement option to quarterly from monthly option. This change is not intimated properly by ICICI. Earlier the monthly transaction served as a valid document when ever the current bank transactions are required by any firm. Now I need to wait for three months. Or when I ask for specific month they are directing us to pay at ICICI branch Rs 100/- + 12.36% tax for every page of transaction. This charge is too much for a basic requirement. Any nationalized bank gives a passbook and as and when a transaction occurs the transaction is printed by the bank in the pass book and this acts as a valid proof of current bank statement.

If ICICI changes from Monthly to Quarterly for thier paper savings concept it very badly affects customers. At least ICICI should provide this document free, when the customer requests for a particular month as a valid document of current bank statement. Please join me in fighting for our basic rights.

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Ram
,
Aug 11, 2008 9:10 pm EDT

I am a NRI living in the US. This bank is the worst in the history of mankind. For the type of practices this bank is following, if it were U.S., K.V.Kamath and Chanda Kochar would be sent to prison for the wrongful practices committed by the bank. There is no personality cult in U.S. Everybody is equally responsible for the deeds committed.

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11:12 am EDT

ICICI Bank service failures

I have applied for ICICI Dmat account. Past 5months and I am yet to receive the service. Almost every weekend I visit the icici center only to get false promises by their employees. The heights: They kept my form with them for four months and my cheque validity expired and I have to re-sign my cheque with the current date.

Basically I found that the Employee's are not educated to know the proceedings and are themselves confused. Even I found that the Center Manager "Narayana Rao" was highly confused with the proceedings. They even don't know where to take the customer's signature in the D-mat account opening form. This is a disgusting and most impudent customer services I have ever experienced in the corporate world.

ICICI can't even open an account of a customer whose all the documents are correct.

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9:36 am EDT

ICICI Bank debited rs 31000 from my savings accout for disputed credit card transactions

ICICI Bank has troubled me to the core...this is the worst experience that could have happened to me.

1. I placed a dispute for online transactions that happened on my credit card one after the another on 29 Dec 2007, summing up to Rs 25000/-...
2. Customer service mentioned that they wold take 60 days to resolve dispute but it is over 6 months and they have not been able to resolve the dispute in favor of neither of us.
3. I have a documented email from the lawyer from ICICI bank that the investigation is in process and initiated on 7th May 2008 and it will take 60 days to charge back that amount.
4. After all of this; they end up debiting all the disputed transactions with interest from my savings account with ICICI bank...

Ridiculous... It has been 6 months they could not prove that I made those transactions which I did not anyways and they will never be able to prove me wrong...

How do I go about getting my hard earned money back?

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HARI
, IN
May 24, 2009 7:01 am EDT

ICICI BANK PROVED TOBE THE WORST BANK IN INDIA, NOTHING CAN BE DONE UNLESS RBI TAKE ANY STRONG ACTION ON THIS BANK.

AS A CUSTOMER I ALSO HAD A VERY BAD EXPERIENCE IN CREDIT CARD LOSING SEVERAL THOUSAND MONEY.

I DON'T UNDERSTAND, WHY THIS BANK BEHAVING SO WORST TOWARDS CUSTOMERS.
ALSO ALL EMPLOYEE OF ICICI BANK ARE TOLD NOT SHARE THEIR DIRECTOR'S CONTACT DETAILS.

THIS IS A GOOD SOURCE OF INCOME FROM CREDIT CARD, BY NOT RESOLVING THE ISSUES YEARS TOGETHER & DEBITING ALL WITH HUGE INTEREST FROM THE CUSTOMER.

LAST BUT NOT LEAST, NO BODY SHOULD KEEP SALARY ACCOUNT WITH THIS BANK.

HARI, CHENNAI

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I
Imtiyaz Khan
, IN
May 23, 2009 10:44 am EDT

ICICI Bank Cred Card No. [protected]

Dear Sir/Madame,

with reference to the above mentioned Credit card,

My savings a/c has been debited Rs. 33, 000/- saying that, there is an outstanding on the card,

whereas, Ihave already settled the credit card account on 27/10/2008,

and have also got a settlement letter, bearing reference no. REF NO. HYD/840/[protected]

this keeps happening to me every 3-4 months,

evertime I have to go the bank and request for the release, showing the proof of settlement

this is the worst system I have ever come across,

i can understand if the mistake happens once or twice,

but this is being repeated again and again

and I am fedup with the system

now please tell me how do I teach them a lesson and get back my money

thank you

Regards

Imtiyaz Khan

K
K
kavish
,
Nov 23, 2008 2:50 am EST

tertetertertteteetertertrtertt

ComplaintsBoard
S
1:24 pm EDT

ICICI Bank fraud by icici bank

Date : July 4, 2008
Cyber Crime Investigation cell,
Annex III, 1st floor, Office of the Commissioner of Police,
D.N.Road,
Mumbai - 400001
Hi,
My name is Shanti Maiti. I live in USA - California for the past 11 yrs. I visit India often. I have an account with ICICI Bank Ghatkoper Branch. (Contact details :
Chandrashekhar Salian Regional Sales Manager [protected]
Chandrashekhar.[protected]@icicibank.com

Umang Shah Investigating Officer [protected] Umang.[protected]@icicibank.com

Jigar Anandpara Area Sales Manager [protected] Jigar.[protected]@icicibank.com

Rupa Chanda Assistant Manager [protected] Rupa.[protected]@icicibank.com

Customer service [protected] [protected]@icicibank.com
[protected]@icicibank.com

Cc:
Important Information:
My NRE A/C No.[protected] GhatKoper Branch India which was debited fraudulently.
MR. SHAKEEL AHMED A/C NO. [protected] : Which was credited.(FRAUD)
Transaction Code by which the money was debited from my and several other accounts.
BIL/[protected]/RAVI/NSP 100000/-
BIL/[protected]/RAVI/NSP - 96000/-
On 6/21/08. some one hacked their website (or ICICI bank has glitch in their program)and debited my account : [protected] for 196000/-.
On 6/23/08 I received a mail from Mr. Umang Shah asking me or my relative in India to contact him regarding Internet Fund Transfer .
On 6/24/08 As I was not sure if the mail was genuine and from ICICI bank, I replied to his email “What Fund Transfer are you talking about.?” Please contact me at USA no.
On 6/28/08 as I did not hear from him I had some doubts about the mail. So I tried to log on to my account through Internet but I could not log on as it was stating that my UserID is disabled. So I contact customer service at [protected]. Just to assure I asked the balance and was shocked to hear the balance. Then I contacted the Mr. Umang Shah - Investigating officer of ICICI bank, Rupa Chanda - Assistant Manager -they confirmed that my account as well as several others accounts were debited fraudulently.
I tried to talk to the Branch manager but she was not willing to talk to me.
Same night Rupa Chanda called me to assure that it was a fraud and my money will be returned.
From customer servise also they assured the same that I will get my money back.

Now they do not want to take any responsibility and do not even want to talk to me because they know its ICICI bank fault. Either ICICI bank has glitch in their Internet Banking or their internal IT employees are involved.
Since then I have been trying to get in touch with a responsible authority of ICICI bank as these customer care banking officers and the Branch Officer do not want to talk to us and disconnect my phone.
I want to lodge a complain against ICICI bank – Ghatkoper Branch as NO ONE CAN HACK A SECURED WEB SITE OF A BANK LIKE ICICI WITHOUT THE HELP OF ICICI BANK INFORMATION TECHNOLOGY DEPARTMENT.
Also please note that they came to know about the fraud on 6/23/08 and did not even bother to call me and confirm if I did that transaction. On 6/28/08 Mr. Umang Shah told me that when Mr. Shakeel Amed’s account [protected] was credited with lots of money from my account and several other account holder they were alert and kept a watch on his account.
I want to point out ICICI bank irresponsibility (On purpose as employees are involved in this) here is :-
1. Why they waited and did not freeze his account or questioned him immediately.
2. Why they waited till MR. Shakeel Ahmed took out all the money from his account.
3. In banking system whenever there are suspicious transaction like this an Alert Flag is raised and respective Team is informed about this so that they can keep a watch on it.
4. ICICI does not allow to withdraw more than 25000/ per day from ATM. In banking system there is a limit restriction to transfer money via Internet Banking. How cum my account was debited for 196000/.
5. Here again when his account was credited with tons of money why the team did not contact us immediately.
How cum these hackers do not hack our national banks. If these are hacker then they will hack any web site even the national banks.
Now ICICI bank does not want to take any responsibility. It seems there are lots of complain against ICICI bank with cyber police of Bombay . I spoke to the Inspector of Cyber Police and they confimed that they get lots of complain about ICICI bank.
Working as a systems analyst in IT of Bank of America we know that this kind of hacking is not possible without the help of ICICI bank employees.
These private banks like ICICI hire morally cheap employees who do this kind of hacking with partnership of outsider and get away clean.
I am also contacting the Finance Ministry and all possible authorities
Shanti Maiti,
2710 cimmaron ave,
Simi Valley California 93065 USA contact : [protected]
Bombay contact : Ms. Manju Sharma – [protected]
Jagdeesh Society, Rn. 22,
Jadusa Nagar, Ghatkoper West
CC:
1. Manju Sharma – Ghatkoper.
2. Dar[censored] Chokshi - ICICI bank – New York Branch -
3. Indian Consulate – USA
4. USA Embassy – India
5. Aaj tak news
6. India Live News
7. Consumer Grievance forum of India
8. Ministry of Overseas Indian Affairs

Shanti Maiti

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K
****K****
, IN
Dec 31, 2009 5:18 am EST

Hi
Sir / Mam

I Karthikeyan

I Want to Let You All Know That, How ICICI Bank is Pluking Money From Their Customer's
I Tried to Withdraw Money Form SBI ATM Using ICICI Bank Debit Card, For 8000rs
It Say's Declined, The Next Moment I Checked The Balance It Was 2000rs Instead 10000rs
I Don't Understand Why it Alway's Happen ?
This is Not The First Time, I Had Same Issue 6 months Back, And I Lost 1500rs
i Immediately called up ICICI Bank CUstomer Service They Say Its a Server Problem
This Time When I Called Up Customer Service Now They Tell Its a Problem With SBI BANK
and I Need To Wait For 12 Working Day's
And Am Sure Nothing is Going to Happen,
Its 8000 Thousand Rupees, Its Not Small MOney, I Don't Steel The MOney Like ICICI Bank Does, Its My Hard Earn Money
Not Just That
When Ever I Go There Bank, For A Statement They Tell Its a Printer Problem
trust me i have Been 6 to 7 Branches All the Branches Say The Same Reason on The Same Day its a printer problem, it does't make any sense
So I Deeply Request Some One to
take NECCESSARY ACTION ON ICICI BANK, , , , ,
There are so many people Like me, who are suffering today
Please do the Needful and save Innocent People

Thank's And Regard's
Karthikeyan
Email: [email]prakashk@support.earthlink.net[/email]
MOB : [protected]

S
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srinibas
, IN
Aug 14, 2009 2:51 am EDT

Cyber Crime Investigation cell,
Annex III, 1st floor, Office of the Commissioner of Police,
D.N.Road,
Mumbai - 400001

I was checking my bank account at 11am on 6th of Aug. & found suddenly all my money have been transferred to another account online. Then I spoke to customer care & they advised me to lodge a complain in Preet Vihar police station.I did that .Then submit the copy of the police complain & incident letter to them.

I met the cluster head named Vikram Singh.He was not supportive at all.He was instead told me that ‘ Why should a person took away your money, instead he should take the 5 crore money from different account’. He has not given any informations not help me.

He said that investigation is in place & might take 30 days time very casually.

I would like to add the information to this complain. My money has been transferred to this account. Moulik N Bhatt [protected] 6B, Rachna Appartments Tubidham Chaurasta Manjalpur Baroda Ph. [protected] Amount: 43000/- Dt.6th of Aug 09 After speaking to this man, he said he got a mail from some unknown person that his money has been transferred to this account. Kindly transferred to another account with the following details. A/c No. [protected] LR Enterprises Dyral Peter Mathew C19, Shanti Co-operative Housing Society RSC4, Flat No. 143 Malwani Malad West. Mumbai Ph. [protected] He has withdrawn the money on 6th . Transferred amount. 40000/- Pl. do the investigation & I want my money back asap.

I am a privileged wealth management customer. But facing lot of problem in getting the solution.Kindly do the needful.

regards,

Srinibas Sahoo

Country Head - Quadrangle IT Search

InfoEdge India Ltd

E-2, Sector-1

Noida-201301

[protected]

Mobile: [protected]

ComplaintsBoard
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5:13 am EDT

ICICI Bank adjustment in credit card stmt.

Dear sir,
As against my last month stmt. of card no.[protected] I put Rs.8650/- for the total amt.due. But the bank has deducted Rs.440/- as the min.amt.due on the due date from my account by making use of auto debit facility.This month let me allow to remit only the balance amt.after deducting the excess charged Rs.440/- ie, Rs.2351[ total due Rs.2791- excess charge Rs.440/-]
Please do the needful...
Earlier also the same mistake commited.

Thanking you,

C.V.Srikumar
Mob.no.[protected]
ICICI Cr.card. no.[protected].

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G
g reddy
, IN
Mar 26, 2013 7:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my name is G REDDY, my credit card no;[protected]-- due to financial constraints bank has agreed for final one time settlement for an amount of rs 7500 / for which bank has send approved letter on DEC 30 2009 for the same said amount rs 7500/ which i paid on [protected] Receipt no;8913388 by cash -- i kindly request you to remove my name from CIBIL which is refelecting after payment is done by agreeing upon for final one time settlement, kindly co-operate and do the needful-- mobile no; [protected]

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santhoshkumar
, IN
Feb 21, 2013 12:16 am EST

my card no [protected] is bocked so kindly activate the same

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SAMYA GHOSH
, IN
Aug 02, 2011 9:38 am EDT

I am using icici bank gold credit card since july 2007.My card no is 4477...3005.As per the card, i found out that my credit card is expiring on this month.But still i did not get my new credit card.Most importantly no body contacted me regaring my credit card in resent past.My name is Mr.SAMYA GHOSH, and my cell no is [protected]

A
A
AMRTLC
, IN
Apr 23, 2011 9:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is K.Arulmozhirajan
My Credit Card No.[protected]
I don't know ATM pin No.forgot

A
A
AMRTLC
, IN
Apr 23, 2011 9:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is K.Arulmozhirajan
My Credit Card No.[protected]
my card already locked regarding Fradulent activities
so now I want to Reactivate my Card for further activities
kindly Activate my Card
my contact No. [protected]

M
M
mahesh s solanki
, IN
Sep 07, 2010 10:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

pl sir im using credit card of last 5 years in sabject to that some how my mistak in 5/06/2010 insted of 5/07/2010 only one mistake i reqvest pl give me my cheqe i will issue a new cheqe whay will do pl give wave off all cherges so i m thank full to you my card no ..[protected] n new card no...[protected] mahesh solanki

M
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mahesh s solanki
, IN
Sep 07, 2010 10:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

sir im using credit card of last 5 years in sabject to that some how my mistak in 5/06/2010 insted of 5/07/2010 only one mistake i reqvest pl give me my cheqe i will issue a new cheqe whay will do pl give wave off all cherges so i m thank full to you my card no ..[protected] n new card no...[protected] mahesh solanki

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VIJAY BHATIA
, IN
Mar 16, 2010 3:02 am EDT

sir.

IMM YOUR TOW YEARS OLD COUSTMER .AND I REGURALLARY PAID MY DUES .BUT
LAST TOW MONTHS .IAMM NOT FEELING WELL SUFFERING FORM HEART DISES.
IMM SEPENDING MY SALARY AMOUNT ON MY MEDICAL.SO IAMM NOT ABLE TO MAKE MY PAYMENTS TIMELY .SO MANY TIMES I REQUESTED TO YOUR COUSTMER CARE
EXCUTIVE .THAT MAKE SMALL EMI THAT ICAN MAKE YOUR PAYMET EASILY. BUT
THEY NEVER HEARD ME AND IGNORE ME .ALSO FINED ME IN BAD MANNER AND
CARGE ME LATE PAYMENT FEE.AND ATHE FINES.KINDLY WAVE OFF ALL THE CHERGES AND MAKE EMI .ALL VERY THANK FULL TO YOU.
MY CARD NO ...[protected].
NAME ...VIJAY BHATIA

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Ravinder Singh Kadian
,
Nov 04, 2008 1:44 am EST

REF.: CREDIT CARD No. [protected] &
CREDIT CARD No. [protected]
Dear Sir,
Your attention is invited with above referred Credit Card nos. that I am not getting my Credit Card statement/Bill for the last four or five months regularly, resultantly I have to contact customer care which is not only irritating but unnecesarry too. You are kindly requested to look in to the matter & make sure that in future I don't face such difficulty.

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prasad kurulkar
,
Oct 28, 2008 9:18 am EDT

printing wrong name Prasad Kulkarni instead of Prasad KURULKAR
CREDIT CARD NO-4477
D O Birth 28/01/1978
add -nav poonam chs, c7, 3rd floor, Sangeetawadi, Dombivili(e)

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8:19 am EDT

ICICI Bank personel loan problem

To The Manager
Personal Loan Dept
ICICI Bank

I am Nischal Diwakar, I contacted one your staff Mr. Atul Cell #: [protected], from ICICI BANK Personal loan greater Noida U P.

I applied with complet document on 4/06/08 for loan of Rs. 51000/- my loan approved on 16/06/08, I gave two cheques to Mr Atul on 17/06/08 but I haven't got money till date.

Regards
Nischal Diwakar
G-401, Alpha-II
Greater Noida UP
Phone-[protected]

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1:31 am EDT

ICICI Bank terrible customer service

I paid 10, 000 Rs from my Axis Bank debit card to ICICI bank credit card on 4th of April. But till now the amount has not been credited. I contacted ICICI bank regarding this and they asked me to give the details. I have given them all the details including the print outs. I mailed them 7 times and after every mail they called me and said that my request will be processed in 2days. I waited for 3 months. But no response. Then i mailed them that I will lodge a complaint. Even then no response. But they are sending me the credit card bills with huge interests. It is worse on their part. For every mail i sent they replied me. Last saturday one representative called me from HYD and said that she wants some ARN number, with out which they cannot proceed. They could have asked me this before 3 months. But even now they are not responding.

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H
hpd
charlott, US
Jul 07, 2011 12:38 pm EDT

ICICI is a horrible bank. Its customer service reps are stupid. Check out their hilarious responses at http://hanumant.com/index.php/articles/general-articles/82-icici-bank-horrible-customer-service-experience.html

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dantam Anuradha
,
Jul 30, 2008 4:34 am EDT

Same is the problem with me also. I have made a payment of 882/- from my Axis bank online account.The money was debited on the same day it self. but the money was not credited with ICICI bank i have placed a request and also lodged a complaint but still they is no success. the next month crdit card bill is already dispacthed whcih icludes the fine ..
What to do...
Terrible service ... indeed

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2:26 pm EDT

ICICI Bank fraud & scam

I agree with article about ICICI bank home loan to the fullest and it has provoked me to raise my house and file the formal complaint with this site. I took the ICICI loan and now the interest rate is 11.5 (even after twice in the loan tenure i have paid 5000 to reduce the interest rate, without that it would have been 12.75). I have therefore never ever recommended anyone ICICI bank. I do believe ICICI is the most unethical bank i have ever banked with. they will show the carrot and then once hooked will exploit to the fullest. I am about to take the second home loan and this time i have even bothered to ask/inquire about the ICICI offer, simple reason I am more than confident that they will cheat their customers again and again. Now i will be there new customer but after year or two i will the "unfortunate Loyal Customer".

Take any example, remittance they are the the one who offered the least exchange rate but their advert is the most beautiful especially with Shahrukh, and of course shahrukh won't bother to check the authenticity of the products unless he is getting paid hefty to lying "Take my word for it!". Some one who is sincere fan of shahrukh will go for his word and will get cheat with the exchange rate.

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Vivek Tawade
,
Jul 04, 2008 11:08 pm EDT

One more thing, you can do anything online with this bank, but you can not make the pre payment for housing loan.

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Vivek Tawade
,
Jul 04, 2008 11:04 pm EDT

ICICI bank is a big cheater. Borrow loan from ICICI bank at 9% one year back. now it is 12.25%. This buggers are offering 11% for new customers.
Indian finance minister should look into this matter. what is the reason behind this difference.
I will never recommend anyone to go for ICICI bank.

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11:17 pm EDT

ICICI Bank telegraphic transfer of funds

I had transferred some amount from my salary account in CIMB bank, Sungai Petani, Malaysia to my sister's account in State bank of India, Nagaland, India via TT( telegraphic transfer) on April 24th 2008. The fund from CIMB bank will be routed through ICICI bank Chennai into my sister's account in SBI. Till date ICICI has not credited the amount into my sister's account even though it was transferred to them on 24th April.
Telegraphic transfers take maximum 2-3 days. However ICICI has not transferred the amount even after nearly 8 weeks.

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S.DUTTA
, IN
Mar 05, 2011 3:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I deposit one CIMB bank cheque in SBI Pune Branch on Dec 3 2010. Cheque will be cleared in ICICI Bank in Chennai. Till date cheque is not cleared. Can you help me to give me the address of ICICI Bank Chennai where this cheque will be cleared. So that I can inquired about that cheque. SBI bank Pune not able to trace the where about of the cheque after dispatching it to clearing house in Chenai.

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5:03 am EDT

ICICI Bank status regarding personal loan ([protected])

Dear Sir,
Please confirm me my balance of loan against loan sr no [protected]. please mail the status.

thanks
Ravi Prakash Mishra
[protected]

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shon singh
, IN
Feb 17, 2012 12:52 pm EST

Dear sir,
please confirm me my balance loan against. Loan agreement LPGUW00012033066. please mail the status. My email address is shon.singh@yahoo.com

thanks
shon singh
[protected]/[protected]

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kamlesh v
, IN
Oct 21, 2011 9:25 am EDT

I am account holder of ICICI Bank at janakpuri .
I submitted my ATM Card in ATM mechine at Gaziabad ATM (state bank of India ) to withdraw the cash 5000/ but as i was late in collection the money it went back inside the ATM machine . and now my account is showing 5000/= Rs deducted . I put the complain on the same evening dated 18.10.2011 and my complain no. is SR194128965. so please credit my A/c by 5000. which is wrongly deducted by the ATM machine.
I use the ATM of HDFC Bank Please help me As soon as possible.

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T.ILAYARAJA
, US
Jun 29, 2011 5:37 am EDT

Sir
please send to my personal loan balance amount. Loan a/c No
LPCGP00013849876.

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samardth
, IN
Oct 04, 2010 5:12 am EDT
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Dear sir,
I have taken personal loan in ICICI bank.please confirm me my balance loan against. Loan agreement LPvjw00011838414k. please mail the status. My email address is Samardth@gmail.com

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ravindra kumar chauhan
, IN
Jul 09, 2010 2:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am account holder([protected]) of ICICI Bank greater noida &
I submitted my ATM Card in ATM mechine to withdraw the cash 1100/ but at that time it was not out by the ATM mechine on then after some time again i tried for 1100/. but cash is not out by the ATM mechine . But at that time in my total amount 1100 is deducted . so please credit my A/c by 1100. which is wrongly deducted by the ATM mechine.
I use the ATM of HDFC Bank at IILM COLLEGE GREATER NOIDA Please help me As soon as possible

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R C Jasper Magrate
, IN
May 20, 2010 1:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,
please confirm me my balance loan against. Loan agreement LPCBT00010716559. please mail the status. My email address is jasper.teacher@gmail.com

thanks
R C Jasper Margaret.

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gundalasreenivasarao
, US
Aug 10, 2009 11:01 am EDT

My name is gundala sreenivasa rao, my DOB is [protected]. I want clear my personal loan for next month.ie sept 2009,
My account number is [protected], my loan amount is Rs. 75000/- installment is Rs. 2826/-, what is the amount
if I clear next month 22nd.

pl. give me the details .

Thanks

gundala, My email gundalasrinu@yahoo.co.in

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Nitin
, IN
Apr 09, 2009 3:45 am EDT

I am account holder of ICICI Bank gurgaon &
I submitted my ATM Card in ATM mechine to withdraw the cash 5000/ but at taht time it was not out by the ATM mechine on then after 1 hour again i tried for 5000/. then cash is out by the ATM mechine . But at taht time in my total amount 10, 000 is deducted . even i get only 5000. . so please credit my A/c by 5000. which is wrongly deducted by the ATM mechine.
I use the ATM of HDFC Bank Please help me As soon as possible

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promila
,
Oct 13, 2008 3:18 am EDT

my complaint sr .no is SR81750261 PL SEND ME STATUS ON MY PHONE NO [protected]

PROMILA

promila_rohilla@yahoo.cm

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virendra
,
Oct 12, 2008 4:51 am EDT

your imobile service not working in my mobile plese chech and infome.

ComplaintsBoard
M
4:58 am EDT

ICICI Bank after closing the credit card still sending sms & statements for making payments

I have closed my credit card on 5th September 2007 vide receipt no.C08070 3669257 for an amount of Rs.90, 500/- against my icici bank credit card. However till date the bank is still sending me SMS, mails and statements to pay the interest accrued and service tax amount against the above credit card. Because the bank has not updated their system / records on the above closure and they keep sending reminders calling and sending letters to residence, creating more problems and pain to customers. Inspite of my several requests to customercare/ call centers and credit card depts regarding this closure has just got drained and went all in vain.

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N
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N.K. Sharma
, IN
Nov 27, 2009 4:47 am EST

To, 26th Nov, 2009
The ICICI Bank
IInd Floor, 6 Sansad Marg,
Parliament Street, New Delhi.

Sub: - Unnecessarily Harassment and levy of arbitrary chargeS against my credit
Card No- [protected] issued on false representation by the agent of ICICI
credit on my request for closure of the said account.

Sir,
The Above credit card was issued to me almost one year back which I have used for several occasions. The charges were quite exorbitant which I have paid regularly.

On 4th June 2009, vide my letter of even date I have made the last payment of Rs. 590.28 as full & final vide cheque No-728132 dated 04/06/2009 of PNB, Navyug Market, Ghaziabad and requested for closure of my credit card account

The said cheque along with my request letter which was dispatched by courier receipt No-[protected] dated 05/06/2009 were duly accepted and encashed by the credit card division. The copy of closure letter along with courier receipt are enclosed here with for your kind perusal (as annexure I & II). The above fact of receipt of my letter and cheque was also confirmed telephonically from the office concerned.

To my surprise the cheque was encashed but the request for closure was not entertained.

There after I had been served with regularly monthly bills demanding undue charges for interest / penalty.

On further intimating the office an executive / visited my premises and further assured that on payment of Rs. 240/- as full & final the said account will be closed. I have duly paid Rs. 240/- in cash on 12/08/2009 to the officer concerned vide his receipt No-C0609-8481886 dated 12/08/2009 (Copy enclosed annexure III) but again to my astonishment, harassment, mental agony I am being served bills demanding un warranted late payments fee interest charges, service tax, where as the fact remain that the said credit card was never used by me after 04/06/2009, where in I have first sent my request and intimated the office for closure of account with necessary payments for closure.

Thereafter I have been regularly requesting verbally and in writing (the copy of which are enclosed herewith as annexure III & IV) but no action is taken.

The necessary document regarding my reminder / courier receipt are enclosed herewith as proof of the truth of my submission and unnecessary harassment caused to me.

Kindly look into the matter at the earliest and direct the ICICI bank for genuine closure of the account with withdrawal of all false and vague charges after 04/06/2009 and also necessary compensation which you feel reasonably good may be awarded.
Thanking You
Faithfully Yours

N.K. SHARMA
Chartered Accountants
FIII-33/1, Nehru Nagar,
Ghaziabad, U.P
M. No- [protected]
Email: - nkandassociates@gmail.com

Encl: - I. Letter dated 04/06/2009 for closure
Vide courier No-[protected] dated [protected].
II. Reminder dated 25/07/2009
Vide courier Receipt No-[protected].
Reminder dated 27/07/2009
Vide courier Receipt No-[protected].
III. Acknowledgement Receipt No- C06098481886
Dated – 12/08/2009.
IV. Letter dated 10/11/2009 to Credit card DIV, Rohini.

C.C. 1. Credit Card Dept.
ICICI Bank
Plot No. 7,
S.D. Tower
Sector-8,
Rohini, New Delhi.
For needful action: Along with Enclosure

2. ICICI Bank
Shiv Kumar
Mohamed Illyas Khan,
E.S.I, Road No. 1,
Banjara Hill
Hyderabad-500034.
For needful immediate action: - as the matter was
Discussed Mr. Yadav Krishna Telephonically.

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peeyushvyas
, IN
Sep 24, 2008 11:42 pm EDT

Dear Sir,
I had paid last installment of my personal loan in August-2008. Still I have got one SMS to pay installment by 29th Sept, 2008. I have not got any statement yet for the same.
My credit card no. is [protected].

Please look into the matter and reply me immediately.

Thanks.

Peeyush Vyas
Mobile: [protected]

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