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ICICI Bank / unable to confirm payee while abroad

United States Review updated:

Hi,

I want bring to your notice about the pathetic operations at ICICI Bank. I have an ICICI savings account in Kukatpally, Hyderabad Branch. I came to USA on a professional assignment.

My mobile number (India) registered with ICICI is de-activated and there is no means for me to receive the URN or OTP! It is quite strange to learn that, the phone banking officer says 'OTP' through phone when we provide the account number, PIN, security password and other details to authenticate myself.

But, the same does not hold good for URN to confirm a payee!! I was asked to send a postal courier to ICICI bank requesting the change in mobile number with proof of identity (Hard Copies). The entire process can take upto 3- 4 weeks.

Spoke with N Number of phone banking officers and all they could say is sorry for not being able to provide URN/ confirm payee even after I authenticate myself with all the necessary details. What is the point of having phone banking service, when you cannot provide a simple service to confirm a payee????

ICICI should either provide a feature to change the mobile number online or improve their phone banking services to help us better.

Thanks,
Naveen Varkatam

Na
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Comments

  • Am
      12th of Dec, 2006

    ICICI Bank does not pay my salary yet 4 months.

    0 Votes
  • Ma
      28th of Jun, 2007

    I have joined the icici bank at hanumangarh as fos in RMAG. I have done my work very well whichever is assigned to me. On the joining I have informed that my basic salary is 3500/- & the incentive is on the basis of performance. I have joined at 20 dec 2006.ON 1 may 2007 I have leave the RMAG. Different reasons behind that & one of them is the salary disburse to me. I have received only 13600 (approx.) till march & till now I have not received my april salary. The reason behind that the FOS code mentioned in AOF is changed in BIKANER by anybody & I have proof of that. I have some AOF who sourced by me & codes are change in the bikaner. In the matter of April salary I heard that all fos in bikaner is received his salary but we are not.

    0 Votes
  • Ma
      28th of Jun, 2007

    Icici bank always harass the offrole employees, who is base of any institution.

    0 Votes
  • Ma
      28th of Jun, 2007

    Icici bank not provide the deails of my salary.

    0 Votes
  • As
      5th of May, 2008

    bad behaviour to customer bank worker

    0 Votes
  • Su
      11th of Jul, 2008

    Hi Respected Authorities,

    ICICI Credit Card Division has fraudulently blocked my salary Account No. 002901039153 with ICICI Bank. The bills raised by the credit card division are under dispute. On one hand I have requested to settlement my cards by the ICICI bank who told me to wait till July 7, 2008, while on the other hand the credit card division has in-between gone ahead and blocked Rs. 38, 060/- from my salary account on July 2, 2008, which they claim is theirs.

    This has resulted in an outstanding of Rs 92, 000/- due to finance, late payment charges, service tax etc. which had been accumulating over the last 6 months due to ICICI’s negligence. if the amount blocked is not reversed immediately.

    I have got my address and contact number changed more than 6 times, but its ironic that the recovery calls come on my residence number and also my mobile number while the notice/ letters are sent to my address which is no more valid. I refuse to acknowledge or pay Rs. 18, 000/- being claimed forcefully.

    Although I have communicated numerous times that I am extremely unhappy with the ICICI services and intend pay the total amount spent by me and settle my account, I also I feel threatened by the recovery process and being a woman will ask for police protection from ICICI sponsored goondas.


    Thanks & regards
    Suman Jha

    0 Votes
  • Go
      8th of Jan, 2010

    I have not received account details from last 2 years.

    0 Votes
  • Ic
      11th of Jan, 2010

    Dear Gopichand,

    We're sorry to hear about your experience.
    We'll contact you and work to address your issue at the earliest.

    Regards,
    ICICI Customer Service Team.

    0 Votes
  • Ja
      2nd of Sep, 2011

    It is ridiculous and unbelievable that reputed banks such as ICICI has worst service.

    0 Votes
  • Ic
      5th of Sep, 2011

    Hi,

    We would gladly address your concerns, if you tell us the exact reason behind your disappointment towards our service. Please send us your contact details at [protected]@icicibank.com and we will get back to you soon. Kindly refer "2199858" in the subject line.

    Regards,
    ICICI Bank Customer Service Team

    0 Votes
  • Ab
      22nd of Apr, 2013

    This is so frustrating. I am facing the same problem today and looks like ICICI Bank has done nothing in an year to resolve such a minor aspect of mobile banking. Really poor service and extremely poor call center staff.

    0 Votes
  • Ic
      25th of Apr, 2013

    Dear Abhishek,

    We are sorry for the inconvenience caused to you. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '4215472' in the subject line.

    Regards,
    ICICI Bank Customer Service Team

    0 Votes
  • Ab
      25th of Apr, 2013

    This is the response that you get when you write to [protected]@icicibank.com...
    Do you even read the complaints properly...

    Text of my complaint -

    Hi,
    I am travelling abroad and need to confirm a payee on my ICICI Bank account urgently.
    As my India phone is not working, I am unable to receive the URN and hence unable to confirm the payee.
    Can you please help me at the earliest.
    You can reach me at **** (number with country code).

    Regards,
    Abhishek

    Email Response from ICICI Bank -
    This is with reference to your e-mail with regards to URN alert not received.

    We apologise for the inconvenience caused to you.

    We will be unable to confirm the payee through e-mail channel for the security reason.
    You can confirm payee registration, only when your mobile number is registered in our records.

    As your account is registered for mobile banking facility, you will receive a Unique Registration Number (URN) by SMS within 15 minutes. Once you receive the URN number, please click on 'Confirm Payee' and it will ask for the URN. Once you enter the URN, you will be able to register your payee.

    In case you do not receive the SMS within 15 minutes, then you can use the 'Pull URN' service. To use this service you can follow the procedure mentioned below:
    Type URN Payee Nickname and send it to 5676766
    Once the SMS is sent, you will receive an SMS within few minutes. Then you can go online and register the payee.
    Please note that you need to confirm payee registration with the URN that you have received within 1 day from the date you have registered a payee, failing which the payee registration will be cancelled.

    Alternatively you may call our customer care and as an exception we will confirm the payee post authenticating your account.

    Assuring best of our services.

    Sincerely,

    Jyotika Jaggi
    Customer Service Manager
    ICICI Bank Limited

    0 Votes
  • Pr
      5th of May, 2013

    Even I am in the same situation where I am in abroad and unable to receive the pin and URN numbers. Simply saying to send the documents over courier which will charge me 1500 to 2000 Rs. How is it possible to do so? cant they send the required security numbers over email?? they should enable this feature so that the customers will be able to do transactions.

    0 Votes
  • Di
      18th of May, 2013

    I am now facing the same issue. I can't add a payee anymore just because I'm abroad and the indian mobile number registered is deactivated. Has anyone been able to overcome this issue?
    The phone banking representative says that they cannot provide the URN through phone. Any help is appreciated!
    TIA

    0 Votes
  • Pr
      16th of Jun, 2013

    Even I am facing the same issue. I came to USA for my ME prgm in Jan. India number registered with bank is deactivated. Now I want to transfer funds using my ICICI salary a/c and unable to add payee. :(
    Please help. Thanks in advance!

    0 Votes
  • Ni
      18th of Jul, 2013

    I have already sent the courier twice to their Hyderabad branch. Each time I get an email saying it has been denied because of signature mismatch. I have been using the same signatures ever since I started using cheque books around 15 years back. For more than a year now, I havent been able to make an online transaction using the ICICI website. It is so frustrating.

    0 Votes
  • Sp
      24th of Oct, 2013

    Just want to know if anyone has been able to get the payee added through phone or by contacting [protected]@icicibank.com. Anyone from ICICI bank can help. Please help. Thanks! I really need to add my wife needs to add me and we both have account with same branch.

    0 Votes
  • Pa
      26th of Nov, 2013

    I have the same issue here. ICICI is not confirming the URN number through call. I need a solution or I may go to some other banking services sooner who provide a better service. Thanks.
    2018503238
    Parthasarathi

    0 Votes
  • Ic
      29th of Nov, 2013

    Dear Sir,

    We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon.

    Regards,
    ICICI Bank Customer Service Team.

    0 Votes
  • Ic
      2nd of Dec, 2013

    Dear Sir,

    We have been trying to contact you. However, you are not contactable. Please write to [protected]@icicibank.com with your complete contact number for us to assist. Refer '46287877' in subject line.

    Regards,
    ICICI Bank Customer Service Team.

    0 Votes
  • Sh
      4th of Dec, 2013

    I have the same issue here. ICICI is not confirming the URN number through call. Not only for Payee but I want to change my password for internet banking account or email id update it will ask for OTP, really frustrating system.I need a solution or I may go to some other banking services sooner who provide a better service.
    Thanks
    Shraddha

    0 Votes
  • Sa
      30th of Jan, 2014

    I have the same issue here. ICICI is not confirming the URN number through call. Right now we are abroad and don't have that phone in use. Please say what could be done. Please bring up any solution for icicibank customers who live abroad...
    Sathish

    0 Votes
  • Su
      14th of Feb, 2014

    This is sooooooo frustrating that there is no facility to change mobile no via online or any other way in person is in abroad.ITs becoming very difficult to transact with our account . ICICI was my all-time favorite bank but this issue has make us nervous .To change mobile no i have to send letter and proof of evidence to Hydrabad with around 3000Rs expense !!!
    I request you to update my abroad no on my account and help us to do more transaction with bank. We are only expecting best customer care service from top bank of India ..
    Sushant

    0 Votes
  • An
      18th of Feb, 2014

    This is so frustrating to work on the ICICI bank website ...just shows there commitment to customer you can never find a button to email them your query they will just put you round in round on their website.yesterday I spent 1 hour to find a way to send an email but all without success...can anyone help me here ??? I want to confirm the payee online but when i go to the website and click on "confirm payee" blank screen appears i am slowly getting impatient ...

    0 Votes
  • Ye
      19th of Mar, 2014

    I am a resident of Australia and have an ICICI Account. I have been trying to add Payees for transfers but have not been receiving URN for the last 2 days. When contacted, the customer representatives (called 5 times in one single go as the representative cut me each time) mentioned that the server is down and would be rectified soon. If the server is really down and facing issues, why is it not announced on the website? It is frustrating indeed with little information.
    Thanks and Regards
    Naren
    Sydney, Australia

    0 Votes
  • De
      27th of Mar, 2014

    I cam e to Canada for an assignment and i have an icici account india. Im unable to add a payee to my account. Can you please make the process simple instead of couriering the documents. Its the India's no.1 bank and dont even have a provision to change the mobile number when we come abroad. This is a pathetic service.

    0 Votes
  • Su
      27th of Mar, 2014

    Even I am facing same problem. When i tried contacting customer care, it took me 30 mins to get them on the call then another 30 mins to make him understand my problem. this is really frustrating. When i asked if i can talk to any of his supervisor or manager, I was bluntly told my call cant be transferred to his seniors are they busy. I have been trying to get in touch with Customer care for sometime now but it hasn't helped. Can anyone assist me with adding a payee as I am abroad and I need to transfer money from my saving account urgently.

    0 Votes
  • An
      2nd of Apr, 2014

    I have the same issue here. ICICI is not confirming the URN number through message.. Right now we are abroad. Please say what could be done. Please bring up any solution for icicibank customers who live abroad...
    Anshul

    0 Votes
  • Sh
      7th of Apr, 2014

    Same here. I spent 3000Rs to send the documents to get my international mobile banking number updated. I'm not receiving the URN number when I try to add a payee. Tried calling ICICI customer care at least 10 times. No one seems to know what to do or how to help. They just keep me on hold for 20-25 mins each time on an international call. I don't understand how I'm getting text messages from everyone else except ICICI. Why can't ICICI just send the URN over email? What kind of security is this?
    Please provide security but don't make it a pain for the customers. Experience with ICICI bank customer service is the most pathetic one I've ever experienced.

    0 Votes
  • Ga
      14th of Jun, 2014

    I have the same issue here. ICICI is not confirming the URN.I am in UK now and I am not getting URN confirmation message on my Registered Mobile number. I have called ICICI customer care number couple of times, without any proper response, Really frustrating system.I need a solution or I may go to some other banking services sooner who provide a better service.
    Thanks,
    Gautam

    0 Votes
  • Sh
      15th of Jul, 2014

    Hi,

    I am facing the same issue. I am in USA and need to add a payee in my ICICI account to transfer some money. What is the option to add payee from here without getting URN to India phone number?

    Shakti

    0 Votes
  • Pr
      25th of Jul, 2014

    I HAVE SPOKEN TO CUSTOMER CARE THOUSAND TIMES BUT IN VAIN. ICICI Bank Customer Service Team PLEASE SUGGEST.

    0 Votes
  • Pr
      25th of Jul, 2014

    Same problem. Called customer care 1000 times. Please suggest!!! it is frustrating.

    0 Votes
  • Su
      18th of Aug, 2014

    Hi All,
    I am also facing he same problem i am unable to access my icici personal account i am in USA.For reset password the icici site is asking about my registered mobile number.The number is deactivated before i came to usa.Can any one help me out how i can access icici personal account.ICIC bank should provide other ways to access an account.

    Surya.

    0 Votes
  • Su
      18th of Aug, 2014

    Hi All,
    I am also facing the same problem i am unable to access my personal account as i forget my password.The web site is asking for registered mobile number.I am in USA right now and the registered mobile number is deactivated.Please suggest me what are the ways i can access my personal account online.ICICI bank has this problem it is not supporting the issues of customer those are staying aboard.

    Regards
    Surya.

    0 Votes
  • Vi
      20th of Aug, 2014

    I have the same problem several times. Please change your bank. ICICI the wrong banking ever. I have been holding ICICI Account from past 8 years. Now I have sign to change my bank. All the people above please change your bank.

    0 Votes
  • Vi
      20th of Aug, 2014

    Just yesterday I have the same problem, I asked the 24/7, I can tell you my details what ever you want just let me know the URN. But every time they will tell you contact phone banking officer. I faced same problem several times. Then I asked my friends to transfer money to my parents. One of the worst banking ever. I am talking to an xxx agent to change my banking account. Very soon I will change my personal banking. I suggested my friends too that don't take the ICICI Banking Account. It will suck you several times. Please change your banking account.

    0 Votes
  • De
      5th of Sep, 2014

    Hi ICCIC team,

    As mentioned above by many people, I too recently have moved to another country on work purpose and cannot receive the URN for confirming a payee.

    Please let me know a solution that can help and is quick as I cannot wait for long as this is urgent

    Hope to hear soon from your team .


    Regards,
    Dev

    0 Votes
  • An
      29th of Oct, 2014

    I really don't understand, even after so many customer complaints, ICICI bank has never taken a step to correct this issue. I read all the complaints and the reply from the Customer Care. They are asking to give the details and they will call back it seems. Can anyone please tell whether something is resolved after giving the contact details or by sending an email?
    Or are they asking to send an email just to say Sorry, not possible?
    As everyone in the previous comments said. As soon as I land in India, the first thing I do will be closing this ### Bank Account and open somewhere else which is more reliable and customer friendly. I know all other banks provide the option to change the mobile number online or through phone banking.

    Anoop Kalarikandy

    0 Votes

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