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“Icelandair Hotel in Keflavik” / Rude and prejudical staff

1 Iceland

In this point we can only give zero rang +/- 0, 1 point. At Icelandair hotel in Keflavik even don´t has shuttle from and to the airport.The attitude of the staff was very RUDE possibly because they have not eat their breakfast:). No good service in all the hotel area including the kitchen and the restaurant.The diner was disgusting and the breakfast not fresh.The room was not cleaned and the shower is very old where you go into a plastic cabin like in a shelter. No maintaining facilities in the hotel(spa, fitness, etc.) The Keflavik town is a ghost village.The Blue lagoon is around 25km away one way and the prices there are referent for the locals and the tourists.Go directly to the nearest hotel in Reykjavik city and don´t stop in Keflavik to wast your holiday time and money. All other Icelandair hotels around the country are very comfortable and the service was good.We found out that this one is a private owned with a license from Icelandair group only to use the name of them.Very DISAPPOINTED and will never want to stay again in this hotel.

Apr 24, 2013

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