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IC System
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IC System

444 Hwy 96 E, Saint Paul, MN, 55127, US
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J
6:07 pm EDT
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IC System - the world worse customer service

THEY HIRED GHETTO FEMALES WHO CAN NOT SPEAK ENGLISH PROPERLY AND THEIR FAVORITE WORD TO COMMUNICATE WITH CUSTOMERS IS "YUP". I PAID MY ACCOUNT IN FULL BUT THEY ARE TAKING 100 DAYS TO SHOW THAT MY ACCOUNT IS PAID IN FULL! I AM SURE IS BECAUSE OF THEIR LACK OF EDUCATION BUT WHY DO WE (AS CUSTOMERS) HAVE TO SUFFER! THIS COMPANY NEEDS TO CLOSE ITS DOORS BECAUSE THEIR CUSTOMER SERVICE REPRESENTATIVES ARE BUNCH OF UNHAPPY ILLITERATE CLOWNS! AND I REALLY THINK THEY'RE FROM SOUTH CENTRAL LOS ANGELES, LIKE DEEP DEEP IN THE HOOD! LOL... AND I NOMINATE ARIN FOR THE QUEEN OF BAD LANGUAGE AND WORST ATTITUDE AND EATING CHIPS OVER THE PHONE, REPRESENTETIVE OF THE WORLD...

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Dez131313
Ottawa , CA
Oct 20, 2009 8:10 pm EDT

LOL, hey, Arin's 7 kidz gotta eat chips too!

One question: what does I.C. System, Inc sell?

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M
10:40 am EDT

IC System - paid bill is stillmarked as unpaid

I had recently sent a check for the amount of 186.62 for an overdue bill that was due to Petsmart. This collection agency cashed my check yet it still remains unpaid on my credit report.I sent the check on Sept 11th 2009 . As of Oct. 4th 2009 it was listed as unpaid. Collection agencies do nothing but try to bleed you dry. This is extortion to say the least . If you don't pay them there money they report you to the credit bureau. I can not believe the credit bureau believe these low lifes

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/b/
, MX
Feb 20, 2010 1:09 pm EST

Internet / Phone Bullies
Because attempting that ### face to face could be downright detrimental to your health.

Just Trolling :0)

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N
9:25 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

IC System - not returning my money

In December 2008, I contacted IC Systems to set up payment dates for an outstanding debt.I had set up 3 dates with IC Systems, all based on my paydates, to ensure that the funds would be available for the payments.
December and January went without incindent. Payments were taken out of my checking account on the arranged dates. (Each payment date was confirmed by IC Systems with a letter stating the date that the payment would be pulled from my account.) February's payment, which was set up and confirmed by IC Systems, was to be tqken out on February 19th. IC Systems took the money out on February 18th. As a result, my account was overdrawn, and I was charged $105 in overdraft fees.
I contacted IC Systems, and was told that if I could supply all the documentation that proved that the payment was taken out a day early, that they would reimburse me the $105 in overdraft fees.
I contacted my bank, and paid for the documention that stated that IC Systems took the agreed payment amount out on 2/18. I sent this along with a copy of the IC Systems letter that states that the arranged payment date was 2/19, the notice from my bank that shows the balances, the transactions, and the charge for the overdrafts to IC Systems.
After several phone calls, they still refuse to pay me my money for the overdrafts that were clearly caused by them. I have asked to speak to a supervisor on SEVERAL occasions and have been routed into the voice mail of a Mr Tanner. He has yet to return any of my phone calls. This morning, I was told that the account matter was closed, and that they found that I couldn't PROVE that they were the cause of the overdrafts. I again left a message for the supervisor. (none of my calls have been returned to date, so I hold little hope for this one to be returned either.)
Throughout this entire matter, I have dealt with several customer service people, who have all been extremely rude and unhelpful. Melissa was the worst- when I had asked to speak to her supervisor about the issue, she rattled off an inaudible name. When asked to spell it, she rattled off the spelling so quickly, I still didn't understand. (It turns out that Melissa was the cause of the whole problem, and apparently made a data entry mistake and entered the wrong payment date!)
I don't know what else I can do to get my money back from this company. I was simply trying to do the right thing and pay off a debt, and am now out $105 of my hard to come by money!
This company needs to be investigated. If this happened once to me, I can only imagine how many other people have been taken advantage of!

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CHARLES PETHERBRIDGE
LINDSAY, US
Jul 20, 2010 1:15 pm EDT

CALL AROUND THE CLOCK

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CHARLES PETHERBRIDGE
LINDSAY, US
Jul 20, 2010 1:18 pm EDT

PHONE CALLS AROUND THE CLOCK

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C
11:30 am EDT

IC System - unfair debt collections

I strongly agree they don't want to work with you . They just want to harass you and lie . They told me they were going to place leins on my property and take it when they couldn't . They called after 9pm and told me to post date a payment to them for $1068.00 and I told them I didn't have it at the time they said thats ok this is just to show them I wanted to resolve the debt and that I could call back and cancel it and set up an amount that I could afford . I called back and canceled the 1068.00 payment and set up a payment of 200.00 dollars . I then called back to verify the payment amount for my checking account . A rep. named Jordan said they could take both amounts because they had both on file . I told him I had a family to support . He told me he didn't care just make sure you have money in you account and slamed the phone down as he hung up . My wife and I are having to file bankruptcy and I contacted my attorney and gave him the number to I.C.system and I don't know what was said but, it must have worked . Just as a safegaurd I put stop payments on my bank account . If you have to work with this company DO NOT POST DATE A PAYMENT TO THEM via your checking account! I also reported them to the Federal trade comission for unfair collection practices .I would advise any one with a complant about this company to do the same. ( www.ftc.gov) or [protected])

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Jetsen1052
Saratoga Springs, US
Jul 12, 2010 12:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Oddly, much of what you have said is exactly what I have gone through, except I never trusted them with a post dated check. Rude folks there too!

ComplaintsBoard
M
9:43 am EDT

IC System - illegal and harassing 3rd part phone conversation

I am complaining about the very rude and unprofessional conduct as well as ILLEGAL activity on behalf of a collection agency called ICSystem. Collectors from this company have contacted my elderly father and have deliberately intimidated him into relaying information concerning my payment status which in turn relayed my account information to unauthorized parties. My father was unable to get the name of the person representing IC System and in turn emailed instantly with the news that I owed a debt collector money that is not owed. I managed to get a hold of a collector later in the day and explain to him that I am a member of the U.S. Navy currently assigned to a unit inside of Iraq (an 8 hour time difference and a subsequent snail mail delay problem). When I asked him for his name he claimed it "wasn't important for me to know... and I owed him $508". The real problem is this... this person then threatened me with legal action if I didn't agree to pay the amount in full over the phone providing my personal banking information... SOMETHING I DO NOT DO! In addition he claimed that he would make an immediate claim to collect the supposed debt. I called the Credit card company and they apologized... What else?

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Confused & Very Rude
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May 22, 2008 9:55 am EDT

This company is soooooooo rude, The company my credit card company hired is IC System and I have talked to them seveal times and this time they told me I should have not used the credit card & that I needed to pay them today x amount of money and I said I couldn't pay at this time they told me I should get out of my mortagae & move in with someone so I could pay them. They are a 3rd party from my credit card company & I had sent the credit card company a cease calling letter and it states in the letter that the 3rd party can not call you but they do not go by this letter and they are in voilation of the rule 805(b)2 of the FDCPA. I had not used this card in over a year, now IC Systems is telling me I should not be on Social Security & that I need to get a job & pay them off it, I told them it was is not my choice to be on social secrity. They are rude & they say things to you that they should not be saying.

Valerie
Valerie
, US
Sep 19, 2008 9:36 am EDT

My wife fielded the call, they said it was a business opportunity. I have been disabled since march and cannot make the payments, I told the very rude 1st person I could not pay and she transferred me to the supposed supervisor who was demeaning, he insisted I have my parents pay bill, I told him that the family helped pay my "rent" in the past. He kept insisting that the parents living on fixed incomes could still help because they did in the past.

I left the phone call at him being delusional and it was ludicrous to insist my parents have to pay so I can make the payment. Pushy, arrogant, rude, called me a liar on a previous statement at the beginning of the conversation about getting help on the power bill.

Multiple FDCPA violations. If their letter doesn't get here in 5 days there's another violation.

These people are a piece of work.

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Nomne
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Jun 25, 2008 7:34 am EDT

I have spoke with this company about calling my home phone looking for another person. I told them to not call my number and they keep calling back. What else can be done about this? Plz advise smb!

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Melissa
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Jul 03, 2008 11:51 am EDT

This company calls my cell phone several time a day. I currently work nights so i am asleep when they call. Today I answered one of their calls and they asked for someone by a different name. When I told the man I was not that person he began arguing with me. I asked several times if our call was being recorded and also to speak to a supervisor. He continued to talk over me and repeatedly ask for the person he was calling for. I kept telling him he had the wrong number and he told me I was lying.

I contacted the company via the main number on their website. I was given two managers names to speak with. When I called the correct department and asked to speak with Nate or Jason I was told I could not. The man who answered the phone (Jack) already knew about my previous conversation with Michael. He told me I should understand that people lie to them all the time and thats why he didn't believe me when I said that he had the wrong number.

I continued to ask to speak with one of the managers and was repeatedly to no. I called the main number back and was told by the woman that answered the phone that she would email them and someone would call me back.

I feel sorry for anyone who has to actually deal with this company.

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Cindy Brown
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Jul 09, 2008 7:34 pm EDT

IC System collection agency doesn't work with consumers. I, too, came upon hard times when I lost my job due to an auto accident. This has placed my family in an extreme financial hardship. They demanded payment even though my bank accounts are in a negative balance and food has yet been placed on the table. They charge overage fees that still puts us further in the hole by $16. This continues to make our bill climb instead of reducing the balance. We can't even afford the minimum payment, yet they draft monies before the due dates to appease their clients. They even went to the point of belittling my husband; saying he needs to be responsible for this bill; he has been responsible, he has allowed this company their freedom by taking a bullet in service of our free country! How much more responsible does he need to be? They would not even allow us to speak, to explain our situation. They continue to talk over us, and we still have no resolution.

This is a great business. I hope it improves customer service!

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deb
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Sep 24, 2008 12:39 pm EDT

I have been receiving calls from IC System. I have told them repeatedly not to call because I am dealing with the Credit Card company. The credit card company is dealing with me directly which they do not have a problem with.

I have repeatedly told them to quit calling but they get nasty and hateful with me. Even when I tell them I am dealing with Credit card directly. I have even told them that I that they are just harrassing me and that there are laws preventing this. But to no avail. They call at least 40 times a day.

The credit card company supposedly has told them that I am paying them direct but it doesn't stop them.

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aroberts2
Raleigh, US
Nov 13, 2009 11:42 am EST

I have been receiving calls at work and on my persoanl cell phone from IC systems and a collection officer named Mickey' if that is her real name. Their phone number is [protected].
I have been divorced now for over 2 years and I am not responsible for any debt that she incurred since our seperation agreement and divorce.
I want these people to stop calling me and I am also reporting them to the North Carolina States Attorney Generals office.

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Mr. Upset in DC
Washington, US
Jun 07, 2010 1:11 pm EDT

See above comment

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Mr. Upset in DC
Washington, US
Jun 07, 2010 1:10 pm EDT

I asked IC Systems who they were to be asking me to verify my address. The Rep on th ephone said they represent several "agencies" and it would be a violation of the law to divulge any information (on their part). When I said "well it would violate me to be scammed, maybe you should think about that". The rep said "Well, did I answer with our company name IC Systems when you called back?" I said "yes, and after asking what that meant you refused to give details, so I'll just block your number when it comes up next time". He said "we will find a way around that and just keep calling until you verify your address". Good luck Buddy!... and F**k off!

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Hiton
Lexington, US
Mar 05, 2009 8:19 am EST

I am having the same problem even though I told them they are violating the Fair Debt Collector Practices Act. They called me names and told me that they can do what they want to and hung up, then started calling back again. I have an attorney now that is going to go after them for violation of this act. The company said it does not apply to them because they are on a state level. I told them this is not a state thing, its the Federal Trade Commission, and they are going to get it. I recommend everyone report this company to the Better Business Bureau! and to the Federal Trade Commission.

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A
4:22 pm EDT

IC System - illegally withdrew money from my checking account

On July 30, 2008, I.C. System, Inc., illegally deducted $135.00 from my personal checking account. I paid them an on over-the-phone check payment of $100.00 on July 8, 2008 for a bill owed to AT&T. I agreed that I would send another $100.00 on 7/30/08. However, WITHOUT MY KNOWLEDGE OR CONSENT, I.C. System deducted another $135.00 from my checking account on 7/30/08. When I called to complain, I was told by a "manager" that I had authorized the withdrawal. This is absolutely not true. He refused to give me anyone else in authority that I could speak with and basically blew me off. I.C. Sytem, Inc. cannot be trusted. Do not give them your checking account or credit card information. I plan to report them to the Better Business Bureau and any entity that can put a stop to these kinds of practices.

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Livenfree
Grand Rapids, US
Aug 12, 2009 11:59 am EDT

You catch more fly's with honey than vinegar! CALLED FROM [protected]
I owed At&T like $225 for breaking my contract by switching cell phone companies. I was making payments of $20 a month to At&t. They sent the amount to I.C. Systems INC. who keeps calling me. I was laid off from my job. Just started a new one so I answered their call today and told the lady who was fairly polite that I would like to set up payments. She offered if I set up a postdated electronic check today they would settle for $128. I said I don't feel comfortable giving out my numbers, Dave Ramsey always says get settlements in writing before doing anything. And don't give out your account numbers.
She assured me they wouldn't take out more than we agreed on. I googled their company while on the phone and read the above. I said no. She put me on with manager who quickly went for the right hook high pressure tactic. Got my adrenaline and anger going. I said give me a few days to think about it or to mail in a payment. She got rude and said you don't have few days, I am going to mark you account so you will not be allowed to get a settlement again. I said all because I want a few days? I said I am sorry mam I don't feel safe giving out that info over the phone. She says well we wouldn't take out more than we agreed on because we would get in trouble with the government. I said well I have heard of companies doing so. Oh not a collection agency she said. We would not do that. Yadi Yadi ... Bla bla bla... We are going to report this to the federal credit reporting agency and to At&t that you refused to pay you debt. I'm like what! refused? I said I would pay when I get paid lady. She went on with her threats. So I gave her my answer with a speedy press of the hang up button. So much for trying to be polite and nice and wanting to make a debt right. I called my bank just now and she said they have had issues with companies taking out more than agreed on or more often. She said it is hard to dispute these. Yes I said because it is my word against theirs.
She recommended a money order or cashiers check that they can not get your account numbers and you can prove you paid them.
I would like to tell AT&T to not use this company and give their customers a time to pay off their debts. But I am sure they just wanted to sell this debt off and could care less what i get treated like.
PS - NOTE TO READER: If you owe At&T and your account is closed pay it off to them as fast as you can as long as you are getting bills keep paying them. Otherwise this rude company will add money to your debt. I got a $28.74 colllection charge on top of the $159.69 I owed AT&T. . I had made one payment on my debt to AT&T and missed a month or two and then called to make a payment via credit card and the AT&T rep said oh your account has been sent to collections already and we can't set anything up or take a payment.. That was BS! I had the money then I should have sent it in and paid it off. But because he said it was already sent to collections I paid another bill with the money and figured I would wait till the bill came from the collection company. Well I kept getting bills and calls from AT&T as if my account was still with them. Which it turned out it was. That guy was wrong. So I kept paying $20 a month and that lowered my bill till like 5 months later they finally sent it to IC Systems for collection. So if you owe AT&T pay them off within the first 4 months after your account closes and you will save yourself from being abused by I.C. SYSTEMS.
Hope this helps someone else.

Brice
Michigan, USA

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ranjanrishi
San Diego, US
Jul 10, 2009 1:42 pm EDT

I got 2 calls from IC Systems.

First one was through the operator who was trying to connect me to IC systems. I asked the operator who is IC Systems and why am I being called, she did not answer the questions but kept on saying that the call is important. Since IC systems lines were busy she asked me to hold the line, which I did. Then she asked me to note the number and call back. I declined since I did not know who was IC systems, and what the call was for. The operator insisted that i make a note of the number but i declined.

2nd call came today 7/10 saying it was from AT&T credit reporting third party. they wanted us to call them at [protected] by today else they will report the credit defaults to my SSN. I am very sure that I was up-to-date on my payments to At&T so I tried to google the phone number when I found this article. I am now 100% sure that this is fraud trying to access the credit card number and or bank account.

I also found this link which may be helpful - http://800notes.com/Phone.aspx/1-866-913-5384

Thanks

ComplaintsBoard
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2:30 pm EDT

IC System - harrassment about about amount owed

Back in December of 2007, I received a phone call from Jan Ward(?) of I.C. Systems, Inc. with a phone number of [protected](?) threatening me with bad credit ratings and lawsuit if I didn't pay my outstanding bill (which I had no knowledge of assuming the two insurance companies I had coverage with, had paid the claims). I called my doctor's office who apparently had turned over the bill to this collection agency and told them of the phone call I received, explaining I knew of the charges but assumed they were paid directly to them by my insurance company. I also told a Miss Sandy Cooper and Dianne Sanford of Dr. Langford's office (my treating physician) that I was very upset with the fact that I received no telephone call or letter from them advising me that they were turning this matter over to a collection agency. I told them that I wanted my concerns brought to the attention of the doctor and put in writing that I was upset with them not following through with their outstanding bills and that I had gotten many, many unpleasant phone calls (I finally hung up on one of them) because of their accusations and harrassment. I had asked to speak to one of the managers at I.C. Systems in order to clear up the matter and was not allowed to speak to anyone except the person making the collection call. I have never been spoken to like that ever in my life (I am 68) and that their way of collecting accounts was not professional nor open for comment or discussion. Their main concern was to insult, harrass and demean the person they were asked to contact without even having all of the correct information. I would hope this company's way of doing business would be investigated as I am sure others have had this experience. Even if the amount due is correct, they have no right to talk to human beings in such a derogatory way.

It took me all this time to write this complaint because personally I didn't want to spend any more of my time on this but decided I needed to voice my objections to this kind of behavior. I also spoke to Dr. Langenbeck's office personnel and asked them to stop using this company if they wanted to keep their patients.

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epgrove1961
North Haven, US
May 13, 2009 11:58 am EDT

I.C. Systems continues to call me day and night even though I have contacted them and arranged payment.

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epgrove1961
North Haven, US
May 13, 2009 11:57 am EDT

Please contact me.

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epgrove1961
North Haven, US
May 13, 2009 11:56 am EDT

I owe $800 on a cell phone bill which is in collections with I.C. Systems. I lost my job six months ago and have no imcome at the present time. I agreed to pay in monthly installments toward the balance.
I don't have a phone yet they continue to call the person I am living with at least four times a day. This is harassment. What can I do?

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11:10 am EDT

IC System - bill scams

I ask icsystem not to ever call my phone number! But they do not stop. Plz advise smb, what can be done in this situation...

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DeeDee2
Plymouth, US
Dec 26, 2009 11:37 am EST

Contact the attorney general's office and also send IC Systems a letter to stop calling you. Make sure it is a certified letter so you can prove you sent it and they received it. I keep getting calls 10 times a day from these people and they are a 3rd party collector and it is in violation of the fair debt act to call a private residence more than once a day and they refuse to abide by the laws. Contact Attorney General's office...

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Wheelguy
Burnsville, US
Aug 16, 2009 7:10 pm EDT

Pay your bill and the calls will stop! Simple.

ComplaintsBoard
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12:00 am EST

IC System - Harassment!

I closed my washington mutual credit card last month and paid off the amount that I was advised to pay to satisfy the loan. yesterday I started receiving multiple calls from a Roger at IC Systems. The rep. Roger was very rude when i called him back and tried to explain that the amount was paid in full to washington mutual, he hung up on me 4 or 5 times and continues to call me with the pay now harassment method.

He now has started calling my cell phone and my home phone about 50 times a day. I just tried to call him back and he told me to pay the bill, I once again told him that I don't owe him anything, he told me to pay the f...ing bill and he will stop calling, then he hung up on me.

Now he won't take my calls, I have hired an attorney to handle this and I also called my phone company and cell phone company and they are now blocking the [protected] number.

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Kerry Conte
,
Jan 26, 2008 12:00 am EST

I am not home a lot and they keep calling my house and harassing my family. I really wish they would stop i just had a baby and went back to work i am very busy and still getting adjusted to my new life i am sick of coming home and hearing about them calling my house non-stop and bothering my family. If they want to reach me they can leave a number i can call them back on, harassment is not the way to collect money if I do indeed owe them any money!

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/b/
, MX
Feb 20, 2010 1:01 pm EST

Internet / Phone Bullies
Because attempting that ### face to face could be downright detrimental to your health.

Just Trolling :0)

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YourAvonCareer
Seffner, US
Feb 12, 2009 7:29 pm EST

Go to:

www.fcc.gov and file a complaint.

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BG
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May 25, 2008 8:54 am EDT

THE ONLY THING YOU CAN DO IS TO SEND A LETTER TO THE COMPANY AND ADVISED THEM TO QUIT CALLING YOU. YOU MUST BE NOTIFIED MAIL. MAKE SURE YOU SEND IT BY CERTIFIED MAIL SO A REP. FROM THIS COMPANY SIGNS FOR IT.
IF THE COMPANY STILL CALLS AFTER THE LETTER HAS BEEN SENT THEN YOU HAVE A RIGHT TO SUE THEM FOR HARASSMENT AND THE CREDITOR. THIS IS ARE RIGHTS. PLEASE NOTE DO NOT PAY THEM WITH A CHECK, PAY THEM WITH A MONEY ORDER. THEY DO NOT NEED ACESS TO YOUR CHECKING ACCROGER IS THE SAME PERSON WHO CALLED ME. THEY DO NOT USE THERE REAL NAME TO PROTECT THEMSELVES.
JUST GO BY THIS LETTER AND THIS WAS ADVISED BY CLARK HOWARD AND DAVE RAMSEY ( RADIO PERSONALITYS) CREDIT EXPERTS. I

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Kelly Havernick
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Feb 13, 2008 12:17 pm EST

Congrats on your new baby. Don't let these people get to you. I know what its like to get constant harrasing calls from these people at I C Systems. They are so rude. Just enjoy your new baby and try not to let the useless loosers at IC Systems get you down.

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Kelly Havernick
,
Feb 13, 2008 12:05 pm EST

My mom has been getting the harrassing phone calls from IC Systems. They are the rudest bunch of people on the face of this earth. My brother used to live with my mom and he moved away about 6 years ago. They started calling her regarding his financial situation. They scream and yell at her. Call her up to 3 times a day and the phone calls do not stop. I put a complaint in but who knows. These people have no other means in collecting debts but to be rude and scream because they have no legal powers. They cannot garnish wages so they just annoy the hell out of people.

ComplaintsBoard
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12:00 am EST

IC System - Harassment

I am being contacted by phone and mail from these people. They are contacting me about a charge that was made on my credit card that was false. My account number was used by someone that got my number after the fact that I had closed out account for this reason with someone else. The item that was purchased was for something through a pei education inst. What I have no idea. I found out about this through a letter I received from pei in jan 2008. I contacted them a told them it was used on a bogus credit card number. The card had been cancelled months prior. I then received a letter from them requesting a police report about the matter. I went to the police dept. And showed them the letter. They stated that once pei affects my credit to get a lawyer. There is a very large case against them right now for this matter.

Now I am receiving phone calls and letters from this ic systems inc. For the same reason. My last phone call was about a hour ago. When I answered I tried to explain the error that they and who ever this pei is had made. The person I was talking to only knew 4 or 5 english words. She kept speaking in spanish right in the middle of the sentence.

I asked her to please send me a copy of my signature where I authorized them to bill me or charge me or send me anything. I was told that I needed a lawyer. That they demanded that I pay. What do I do? Does anybody know.

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Kelly Havernick
,
Feb 13, 2008 12:33 pm EST

Jeffrey: THE COLLECTIONS COMPANIES HAVE NO LEGAL AUTHORITY TO DO ANYTHING. THEY ARE RUDE USELESS PEOPLE. THEY ARE ONLY TRYING TO SCARE YOU BY THE COMMENTS THEY ARE SAYING. I KNOW WHAT YOU MEAN BY THEM NOT SPEAKING ENGLISH. THEY ARE UNEDUCATED PEOPLE. EVENTUALLY WHAT HAPPENS IS SOME MUCH TIMES GOES BY AND IF THEY CANNOT COLLECT ANY MONEY, THEY USUALLY JUST GO AWAY, LIKE THE FLU. BUT IF YOU GET ANYTHING FROM A LAWYER, YOU WILL BE ABLE TO CLEAR IT UP THEM BECAUSE LAWYERS ARE PROFESSIONAL AND THEY KNOW YOU HAVE RIGHTS. UNLIKE THE COLLECTORS. THEY CAN ONLY YELL AND CRY. LET ME KNOW HOW IT WENT. KELLY.

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12:00 am EST

IC System - Rude, erroneous and/or conflicting information

I contacted my credit card company and was told that the account had been sold to IC Systems, Inc. for collections.

I called IC Systems the first time, and all seemed to go well. I was put on a payment plan.

Then when the first payment came and was supposed to be deducted from my checking account, it wasn't on the day they said it was supposed to be. Finally, 3 days later, they deducted it. Then 3 days after that they called me demanding the payment. I called them back and after speaking with them, they at first claimed that I was not on a payment plan an d wanted to knwo when I would pay. I asked to speak with a supervisor, and after speaking with him it appeared that the account payment plan had been revoked for non-payment on the day it was supposed to be paid. I told them then that the money had been in my checking account and was there now but they had not deducted it from my checking account. The supervisor checked some more and came back and told me that it was fixed and the payment plan put back in place. He said he had found the payment.

Flash forward to one month later and I now have gotten a letter from them (note I still have not received a paper copy of the payment plan put in effect). The letter stated, that due to non payment, they were now demanding payment. I reiterated at that point, that I had already called once about being put on a payment and what had happened last month. Again, I asked to speak with a supervisor and when she came on, her name was Lisa, she told me just to ignore the letter but the payment plan was still in effect.

I tried to tell Lisa that it's very confusing and frustrating to get this type of letter after having set up a payment plan with the company but her only remark to tell me that I wouldn't be getting this letter if the bill had actually been paid in full.

This company refuses to send me a paper copy of the payment plan for my documentation and in fact told me to call my original credit card company for this instead.

These people are rude and very very inconsistent with their information over the phone and via mail.

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Identity theft victims
Fredericksburg, US
Oct 22, 2023 1:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

[protected] early afternoon, this company called saying they were calling about a business matter and then proceeded to tell me I owed a bill that I have never heard of to a Patriot company and wanted to know how I was going to pay it.

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Identity theft victims
Fredericksburg, US
Oct 10, 2023 2:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This company calls about bills that do not belong to you do not fall for the scare tactics! A lot of what they do is illegal, multiple calls a day etc.

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Reviewer57292
,
Feb 01, 2016 11:37 am EST

They constantly call my telephone looking for people with fake names that don't live here, I have asked them numerous times to take me off the call list and they continue to call. This is harassment.

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Joanne DG
, US
Jan 22, 2011 10:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

this company SUCKS

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christine240
, US
Jun 12, 2010 4:46 pm EDT

I just got a phone call from I.C sys INC. I had never heard of them so I didn't answer the phone call. I then decided to go on internet to see if I can find any information about them and this site is what found. I dont know what they are all about but after reading all those comments, I dont think I should even answer their phone calls ever. I dont know how they got my phone number since I dont give it to anybody I dont know! anyway, thanks for your comments!

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SunshineGirl
La Crosse, US
Apr 13, 2010 4:56 pm EDT

To all those who are stating that we call all hours of the night, i do work for I.C System, and i make alot of the outbound calls, we do not call all hours of the night, we arent even open "all hours of the night". There may be an instance or two were we may call after 9pm or before 8am if you have a phone number that is listed that is in a different time zone than you really are in. For instance, i have called someone on the east coast at 9:15pm before because they had a central time telephone number, which would be 8:15pm, so that is totally and completely not our fault. Give us a call and update us on your telephone number instead of avoiding us and then coming on here and complaing, have a legit complaint at least. I dont see a whole lot of legit complaints on here honestly. I can understand you are feeling "harassed" but we are doing our jobs, i know what its like getting harassed by a collection agency, i am as i am typing right now. I.C System is a heck of alot better than some of the collection agencies out there. We are not as bad as you think, we are very reasonable and are very willing to work with people with their accounts. We do understand the way the economy is right now and there are alot of people out of work, but as long as you make some sort of attempt to work with us we will do everything in our power to help you, we arent all ###s. Stop stereotyping, we could do the same, there are a hell of alot of low lifes out there who are in debt. just take care of your business, get it done and get outta collections and you'll be done with I.C Systems! Thanks!

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Lisa33
Citronelle, US
Apr 09, 2010 9:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello, I was having the same problem with the company IC Systems Inc. They would call me at all hours of the night and maybe two to three times a day. They would never tell me what they ere calling about; they never told me what type of company that they are. They would call and asked to speak to me and I would say "this is her" and they would ask me personal information; of course I would not give it to them. The only way that I knew the name of the company is their name showed up on the caller ID. I saw their name on the caller ID and looked on the internet to find all these complaints. I contacted the BBB and the calls stopped almost immediately. Come to find out the company is a member of the BBB. The company turned the account back over to EBay and stopped calling me. If you are having problems with the company try calling the BBB, and see if that helps. You will need their address and phone number, all that information is on their website.

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SunshineGirl
La Crosse, US
Mar 23, 2010 10:17 am EDT

Bill collectors with NO scruples/manners,

You should never wish unemployment on anyone, regardless. Karma is a, u know what, i take great offense to that comment

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Mrs. R.M.
, US
Mar 12, 2010 6:25 pm EST

I.C.Systems has been calling my home phone number for over a month now. They phone my home 4-5 times a day. My husband and I are in our 70's and we DO NOT HAVE ANY DEBTS AT ALL. We do not answer the phone when we see this I.C. Systems calling. Our answering system comes on, but they do not leave any messages. I have no idea how they got our phone number and have no idea when this harrassment is going to end. Every time they call my home, I call the DO NOT CALL List and report them, but so far the calls keep coming. I want these harrassing phone calls to stop immediately! It's ashame to be harassed all day long starting at 8:00 a.m until 9:00 p.m. in our own home day after day! We have had this phone number for 46 years and only within a little over a month has this harassment started. I am sick and tired of I.C.Systems calling my home and harrassing us all the time.

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Bill collectors with NO scruples/manners
Spring Hill, US
Oct 27, 2009 3:47 pm EDT

I have been getting calls from IC Systems for the last 3 months now. The first call of the morning when I am trying to get my Grandchildren off to school start off at 8Am. I don't answer. Then comes another at like 10:00 I finally answer and they ask for me, I identify myself and then I am asked if I PLAN to make payment on this account. I tell them NO, that I DO NOT since I do not believe that I owe that amount of money. This is for a bill from E-Bay. I listed a few things and nothing sold, yet they are trying to collect 5 hundred and something dollars. I explained to them that I asked E-Bay to make an arrangement with me back when I got a cash advance loan and they refused, now I don't have any extra money to wheel and deal with. I explained that I was attempting to sell the stuff of E-Bay because I NEED the money so badly. I was selling things that were very precious to me left by my Sister to me when she passed away in "01". Their comment? "Not my problem". You have to pay this "or else". I said okay, "I'll take the or else". "EXCUSE ME"? this woman said. I said "yeah" do what you gotta do cuz I'm done talking to you about it. Now, I just don't answer the phone when I see it come up and have just mailed them a cease and desist letter. Let them call me after I get the confirmation that they have gotten my letter and I will call The Federal Trade Commission AND the Florida Attorney General's Office (I have a friend there) then we'll see who will be in an "or else" position. If any of you need a copy of a cease and desist letter you can find it about . com. (don not leave the space between about and . I did that so that it doesn't appear as a link). ALSO, these employees are paid a percentage of what they collect so of course they are going to fight, fight, fight to get YOUR money as it then becomes theirs. I am not a "bill dodger", I just feel that E-Bay could have done more to help me out in a bad situation and they simply didn't care. Another example of greed in the corporate world. Like they'll go out of business without my $500.00 Give me a break. I need it to put food in my Grandchildren's mouth, not to make a payment on my Cadillac Escalade or Viper or even my "vacation home in Malibu". This economy NEEDS to turn around or else we need a modern day Robin Hood... any volunteers? Have a blessed day all and please, use that cease and desist letter maybe we can get IC Systems employees in the unemployment line. Good Luck to all. I will update after confirmation of receipt of my letter to them.

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