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The good, the bad, and the ugly - discover what customers are saying about IBSN

Welcome to our customer reviews and complaints page for IBSN. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with IBSN.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used IBSN's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

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Please feel free to browse our reviews and complaints and share your own experience with IBSN. Your feedback is an important part of our community and will help others make informed decisions.

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5:06 am EDT
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IBSN VA State Tax Return

I filled Yr 2009 Tax returns with IBSN & recenlty received the tax audit note from VA state tax that my VA tax return could not be located. I am pleading with Laxmi & all other email ids she sent to help me resolve the issue or share me a copy of tax returns so that I can prepare but I am not getting response. I am currently in China & have no access to my paper records & lost soft copies. Their IBSN website is also not working so that I can download & do research to find where is the issue, none of phone numbers reachable.
Folks if any one has some idea on how I can get more help, please guide me.

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keyan1983
Framingham, US
Oct 24, 2012 1:47 pm EDT

Sorry Friend... You have just become another victim of IBSN's fraud work...

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10:16 pm EDT
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IBSN IBSN is Fraud Compant who Lures customers

http://myibsn.com/html/india-locations.asp
To Mr. Laxmi Paleypu
IBSN cheats all its customers after collecting the Money . They run fake contact numbers and email addresses on their website http://myibsn.com/html/india-locations.asp. I have been trying to reach IBSN since April 2012 after i paid the money. So far no one responded to any of my calls or emails. Many of my friends in my office are close victims of IBSN . They have rasied a dispute with the Credit card dept for the transactiosn made through IBSN. I even sent my relatives to the Vijayawada branch office (IBSN INC Corportation, c/o. Sirimettric Expat Services Pvt Ltd, Dno:59-14-2A, 2nd floor, Santhi Plaza, Gayatri Nagar, near benz circle, Vijayawada -520008) but no one seldom cares to respond . I have been calling and mailing almost everyday to the given numbers on the page but i am only loosing money and time.
Below is the India main office where they run fake contact numbers and email ids.
IBSN India Ltd Global Process Center
Plot no. 811, Road no 41,
Jublee Hills, Hyderabad-500 033
Andhra Pradesh
INDIA

Office Timings : Monday - Saturday,
CST 8:00 AM - 5:00 AM

Phone : [protected], [protected]
[protected], [protected]
[protected], [protected]
[protected], [protected]
[protected], [protected]
[protected]

Email : [protected]@myibsn.com
[protected]@ibsnus.com

I am vsiisting Vijayawada and Hyderabd this October end on my oersonal trip and plan to lodge a Cheating case agianst IBSN.I have around 12 colleagues in just the same project who were close victims of IBSN and they have rasied dispute with Credit card transactions with IBSN. I will wait for Laxmi's response and i will ask my colleagues to post their comments . I woudl refer this while lodging the cheating case

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3:02 am EDT
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IBSN Incorrect tax filing and zero audit support - completely fraud / company closing down

Its not a surprise that this company is now infamous for cheating customers and providing zero support.
The person in charge Laxmi Palaypu is himself in agreement of the quality of service offered, he can't even make his own employees work for him and is seriously considering shutting down his business.
Friends keep away from IBSN. Read this email trail.

From: LAXMI PALAYPU
To:
Cc: "ravishankar.[protected]@ibsnus.com" ; Tax Audits ; "[protected]@ibsnus.com" ; "ramesh.[protected]@ibsnus.com" ; "[protected]@ibsnus.com" ; "[protected]@myibsn.com"
Sent: Tuesday, July 24, 2012 9:31 PM

Ramesh & Ravishankar -

at least now... if the client is putting such messages...

I accept Sumanta - If the company is filled with coffers than martyrs then, the right spirit is to close down the taxation business - I am seriously considering this...
laxmi palaypu

From:
To: "LAXMI PALAYPU"
Cc: "ravishankar.[protected]@ibsnus.com" , ""Tax Audits"" , ""[protected]@ibsnus.com"" , ""ravishankar.[protected]@ibsnus.com"" , ""laxmi.[protected]@ibsnus.com"" , ""ramesh.[protected]@ibsnus.com"" , ""[protected]@ibsnus.com"" , ""[protected]@myibsn.com""
Date: Tuesday, July 24, 2012, 5:43 PM

Hi Laxmi,

Seems like my email or yours have had no effect. My payment due date has arrived and inspite of raising the urgent issue 2 weeks back, you have sat on it with no action at all.
You definitely deserve to pack up and close your business. Shame on you.

From: LAXMI PALAYPU
To:
Cc: ravishankar.[protected]@ibsnus.com
Sent: Saturday, July 21, 2012 12:48 AM

Ramesh & Ravi - Can you please check on this...

From:
To: "Tax Audits" , "[protected]@ibsnus.com" , "ravishankar.[protected]@ibsnus.com" , "laxmi.[protected]@ibsnus.com" , "ramesh.[protected]@ibsnus.com" , "[protected]@ibsnus.com" , "[protected]@myibsn.com"
Date: Friday, July 20, 2012, 8:13 PM

It is extremely frustrating and disgusting that even after so many requests and emails, you don't bother to respond. The cell number [protected] is hardly ever answered. It is not surprising that IBSN has such a bad reputation on the internet and some of your customers have rightfully used terms like "fraud" and "cheats" against your service. Its my misfortune that I filed my taxes through you and have to go through this painful process.

From:
To: Tax Audits ; [protected]@ibsnus.com; ravishankar.[protected]@ibsnus.com; laxmi.[protected]@ibsnus.com
Sent: Wednesday, July 18, 2012 10:16 PM

As discussed and agreed with Vikas, I was expecting a status update on this today. I tried to call at the 3 cell nos provided to me at least 2 dozen times all day, but they kept on ringing and was unanswered.
I understand my urgency and priorities are not same as yours. But there is a minimum level of response I would expec at the time its most needed.
Hope some action will be initiated and someone will be kind enough to provide an useful response in this regard.

Sent from BlackBerry® on Airtel

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Lokeswara
Sunnyvale, US
Jan 24, 2012 12:43 am EST

Hi,

I have sent couple of mails asking for tax return transcripts and did not get reply, even though mentioned in subject as urgent. It would be great if you guys reply back to my mail ASAP.

Thanks,
Lokesh

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vikramh
, US
Oct 28, 2011 9:04 pm EDT

IBSN has yet not refunded our money back .Due to an issue in their payment system, we paid the tax preparation fees twice and they have not refunded the money back even after multiple requests and emails. They still owe us 387$. They are not all prompt in returning our calls back and keep routing the call to different folks with out giving us our money back Vikram Harindran

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Nagraj
Miamisburg, US
May 21, 2011 3:05 am EDT

I had used IBSN to file my taxes for FY 2010. Per their status, they have filed the returns in April 2011. I am yet to get my Fed Refund. I need to know if they have really filed my fed returns. They are not taking my calls or answering emails

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Edison0401
Montebello, US
May 19, 2011 8:43 am EDT

I was told that my tax returned would be filed through e-filing for this year. IBSN uploaded some documents for me to sign and upload (Used in Paper filing) just one day before the last for filing. I have been trying to contact IBSN for last 1 month, tried all their numbers but nothing worked out. What can I do now ?
I was with IBSN for last 2 years, now I am not going to stay with IBSN at any cost, worst experience.

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Lavs
Weymouth, US
May 18, 2011 7:27 pm EDT

Such a lousy service. I made payment in Mar 2011 and till date (16 May 2011) they have not filed my taxes!. I kept on calling there contact# listed on the website - NO RESPONSE . Sent mails, escalation mails NO RESPONSE. . I called IRS and checked the status on my file and they said "They don't see file with my name"!. Not sure what to do next. Lost money, peace of mind!

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Subodh kumar
, US
Jun 11, 2010 8:45 am EDT

Hi,

I had been charged 100 dollars extra by IBSN for getting my Tax return itemized which i didn't do later because of their fake way of doing itemization .

I have been trying to get my refund of 100 dollars from last 3 monnths but they don't pick up the phones . In the e-mail they just say we are returning but do not return .

Thanks
Subodh Kumar
kr.subodh@gmail.com

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Mathur
Cupertino, US
Jun 07, 2010 3:27 am EDT
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I had filed my Taxes with IBSN, and have paid them handsome amount in fees,
now i have an IRS Inquiry and no one is responding to my Emails
all the Phone numbers listed on there site are un-operational or Unresponsive.
Does anyone know how to contact them or if someone have taken case of there unprofessionalism to settlement court ?

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Satya Kalam
Nashu, US
Oct 19, 2009 2:30 pm EDT

Dont go for this bloody guys. Once you got any query from state govt, these guys will never get back to you and never answer your calls and mails. This is the worst service.

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alavera
, IN
Sep 20, 2012 4:43 pm EDT

bull ###

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alavera
, IN
Sep 20, 2012 4:43 pm EDT

he is bull ###

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6:25 pm EDT
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IBSN Fraud and irresponsive

I have an audit from IRS for year 2010 and I have been trying to contact IBSN for 1 month now. Nobody seems to respond form their end. Now the IRS is saking me to pay a penalty of $5000. why doesn't the US governement take some action and prevent such companies from doing business?. Laxmi Palyappu is such a fraud. Laxmi - Instead of eating up innocent people's money like this, please start a business with your mother, sister, wife and possibly your daughter too. I will be a customer for sure.

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8:00 pm EDT
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IBSN Tax representation fraud

I want to report a very serious issue against IBSN and would like to request all readers to take a note of my case and refrain from dealing with IBSN. I filed my tax returns with IBSN for 2009 and 2010 and in 2012 I received audit notices from IRS for both 2009 and 2010 years. IBSN initially considered to represent my case and asked me for 300$ to transfer to their account for some charges related to some deductibles to cover the cost of my case representation. I transferred 300$ to their account but after that they stopped representing my case and now I had to pay nearly $3000 in additional taxes to IRS. Now I am asking Laxmi and his team to pay back the 300$ to me but they are not replying to my mails. I am thinking that my $300 is gone and therefore I would like to make all you guys aware that never ever file taxes through IBSN. NEVER EVER.

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Update by Avidutta
Jun 15, 2012 10:25 pm EDT

I WOULD LIKE TO REQUEST EACH AND EVERY ONE NOT TO FILE TAX RETURNS WITH IBSN GOING FORWARD FROM NEXT YEAR IF YOU WANT TO SAVE YOURSELF FROM TAX AUDITS AND HARASSEMENTS.

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10:03 am EDT
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IBSN Fraud company IBSN

Anyone who intends to file taxes with IBSN: DO NOT GO with them. They are frauds with no ethics. Despite paying the representation fee and everything they didnt come to my rescue when my file was audited by IRS for 2009 and 2010. I had to pay all the dues out of my pocket. The IRS audtior told me that they are watching this company. Tell to your freinds and spread the word about this fraud company. Laxmi Paylapu is the one who runs this company.

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Electron
San Francisco, US
Jun 08, 2012 12:50 pm EDT

I also faced the same problem, I had to pay almost all of my so called "refund" for 2 years including interest compounded till date. I am submitting a formal complaint to the IRS about this.

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Pavel Saha
Beaverton, US
May 01, 2012 4:08 pm EDT

Same situation here. If only we could sue this company for what all they make us go thru.

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5:13 pm EDT
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IBSN Negligence towards customers

Hey Laxmi, I hope you can help me getting out of this IBSN trouble. I have been filing my taxes with IBSN from last 4 years. This year my experience was horrible, IBSN shown me that I suppose to owe $3900+ to the IRS. I said thats fine.. and I pad tax filing fees $130. On the 4/16/2011 (Friday) I got message from IBSN that my tax amount increased to $4500 and my state tax decreased by $60. I had no clue how these amount increased by $500 so I start calling all the numbers given on the IBSN site. No one picked up call. I called up on Friday, Saturday, Sunday and Monday till 12 pm. I made atleast 100 calls. Also I sent few messages on the IBSN site, no one has responded yet. Since 18th Apr was last day of filing, I have filed my taxes from TurboTax. I have faced lot of trouble with IBSN and now I want my money back which I paid for tax filing. Please let me know what information you will need from me to resolve this issue and also check responsible guys who do not bother to attend calls or reply to messages.
Please resolve this issue asap. My email is : [protected]@yahoo.com

Thanks,
Avinash

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Update by Avi
Apr 21, 2011 6:10 pm EDT

I think I should call my credit card company and file a dispute against IBSN... this way credit card companies will put their name in the black list... guys...what do u think ?

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8:49 pm EDT
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IBSN Horrible,Unprofessional,Delayed,Not Trust Worthy

I have been IBSN customer(I18109) for last 5 years. I had mixed feelings. Earlier, when IBSN was in its initial stage they offered good service and was very prompt in provide service and filing returns. I had bad experience during 2009 filing. IBSN team never replied to my queries on their website. I could not get them on phone as well. I had to penalty $1900+ and tried contacting IBSN through emails and phone but failed. Finally, I ended up paying penalty as IRS was sending multiple letters. I requested IBSN, to file my taxes diligently. This year, I was not prepared to my taxes on own because of my wedding and hired IBSN again as they knew my profile for last few years.
It is PATHETIC now. I am stuck with them for the last 45 days. I already paid the fee and waiting for my taxes to be filed. Today it is 4/8 and I have a week to complete this process. I tried contacting them (guess?) more than 50 times of phone, 10-15 times through personal emails, at least 15 times through IBSN website 'My Messages' feature. I am waiting for IBSN to respond. If anybody on this board knows their CEO's number or any IBSN manager's number please do reply to this thread. In case IBSN fail to respond to my queries and failed to file my taxes in next 7 days, I am looking for taking a legal action against IBSN. I need money for my dad's surgery and this money is crucial. I am delaying surgery now. I hope IBSN will take immediate action and file my case immediately. One thing for sure, IBSN will never undertake your case against IRS and will never stand by you/reply to your queries when you have a penalty/query from IRS. It is my personal experience. PLEASE DON'T SPEND YOUR TIME with IBSN and be careful as it may put your life in US in jeopardy. Wish you all good luck. I really did a mistake of choosing IBSN over others for years. I am completely upset and unhappy with the way my case is handled and they should hear it from proper channel.

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bellajioo
, US
May 10, 2011 7:02 pm EDT

Very true ! Before making the payment they will follow up regularly and after that there won't be any response. It's been more than 70 days since I made the payment and still haven't got the return. I would have contacted them for 100 + times and they were not reachable.
I'll never ever file with this filthy cheap people.

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3:48 pm EDT
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IBSN Review

Hello
I was going thru this chain of messages in this Board. My intention earlier was to try the service of IBSN, now that i changed my mind because of these messages. This being apart, I truly appreciate the responses of Ms. Palaypu in an attempt to fix things. I understand like any other organization, which in the intial stages has a teething problems and this goes the same with IBSN. But I really appreciate the courage and entrepreneurship of Ms. Palypu in succeeding this venture and Wish her all the BEST. May be few years from now they would be fine tuned and there would be more customers like me who would be willing to utilise their service.

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frustratedbyIBSN
, US
Apr 05, 2012 6:07 pm EDT

plz plz plz dont file ur tax with IBSN...its my own experience...I got IRS notice...and these people r not doing anything...everytime u need to call them in India...and all stupid people assist u...who do not have any knowledge about US tax.So my request is DONT FILE UR TAX WITH IBSN...

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Sam198455
Mooresville, US
Mar 28, 2012 11:56 am EDT

I am also having the same problem with IBSN and they have made no attempt to contact me or uphold the tax representation I paid for in the event of an IRS examination which is currently the issue. I am also planning to take legal action, so if you are interested in being involved in a CLASS ACTION LAWSUIT against IBSN you can email me at cox.terri@rocketmail.com. I am starting a petition for anyone who has been wronged by this company and is having to pay thousands because of their errors. If this sounds like what is happening to you then sign the petition and lets start the legal action.

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sue IBSN
, IN
Jun 02, 2011 12:51 pm EDT
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They lack professionalism... no one bothers to reply to "escalated mails" i too had the bad experience of utilising their services now i get to know that my state tax is not filed... these frauds are not available on phone or mail... planning to procede legally

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IBSN.Sufferer
Sioux Falls, US
Apr 09, 2011 3:12 pm EDT

I am currently utilizing IBSN services and they are pathetic. They charged me more than a month back but still did not file my taxes. I tried calling their contact numbers and no one attends the calls. Even though I left voice mails with my contact details, no one called me back. I am extremely disappointed by IBSN services.

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1:14 am EDT
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IBSN Worst Customer Care

I received the worst ever customer care from IBSN. I had to teach IBSN folks about the difference between regular tax filing (1040) and amendment filing (1040X). Though they have 10 different contact numbers and 5 mail ids for support, I never received response from any of them. If you are lucky enough to get hold of a folk on line, he will hung up that he will get back but they wont.
I have pasted my last mail communication to one of their senior official as escalation after months of follow-ups but even he turns out to be a dumb. Finally I had to call bank to dispute the transaction and get the money refunded back.
They are the WORST in customer care. I never recommend to any one and also I told my friends that I referred to hold off. I also attached the screenshot which shows the status that got stuck on 2/21 and no updates thereafter.

Mon, March 14, 2011 6:07:10 PM
Re: Unhappy customer - Need Refund of Fees - TC10767

From:
Karthick Nethaji
View Contact
To: ramesh.[protected]@ibsnus.com

Wow, what an awesome customer care! Even after few escalations, there is no response. A perfect example to post for 'IBSN reviews' over the web.

I will make my own efforts to get my money back.

Thanks,
Karthick

From: Karthick Nethaji
To: ramesh.[protected]@ibsnus.com
Sent: Fri, March 11, 2011 7:28:20 PM
Subject: Unhappy customer - Need Refund of Fees - TC10767

Hi Ramesh,

I am writing this mail to you after weeks of follow-ups for an update of my amendment. The customer care is very worse as they are not reachable most of the times and if reachable, they are not able to answer any of the questions. None of the mails sent to mail ids mentioned in 'contact us' are answered.

I have been dealing with Francis, Silambarasan, Rajan over the weeks and they just provide false hopes and nothing else. I also spoke with Deepak (who seems to be a Manager) but he also disappeared after the promise.

I also need to instruct and teach IBSN folks that the amendment is different from regular tax returns. And every time, I need to explain my problem to a different folk that answered the call and finally ending up in vain.

At this moment, I don't want to file with IBSN and I want my money (340$) refunded that I paid as part of tax summary fees on 2/18.

PS: If you would be interested to know the background of the issue, I have listed the summary in the attachment. Also, if I don't hear back for this mail as well, then I will not call IBSN any more, instead I will call the bank to launch a complaint to get the refund.

Please check and let me know.

Thanks,
Karthick

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IBSN Paid for FBAR filling, got errored DOC ONLY

I am an IBSN client since 2007. While filing for the TAX year 2009, i paid the full amount for FBAR filing also. I was contacted by IBSN with FBAR documents last week. There were mistakes in the document so that i wanted IBSN guys to correct it and upload the document again. I am trying to reach IBSN mutiple times through mail & telephone with out any success.

Since i didn't here back from IBSN I personally perpared my document and sent it to IRS and I requested to credit back $45 which I paid to IBSN for FBAR filing and they never respond back to me.

I have no clue what kind of phone lines they are using. No one is picking up...whenever I try (Morning or Evening) no one is picking up. I think for name sake they are having these lines [protected], [protected] and [protected].

NOW I have NO CLUE, when I will receive my money back

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IBSN termination of employees

To all dear who are working in the ibsn company(it's a big fraud company)

Dear Lpp&Geetha,

First of all I want to ask a question regarding about your company recruitment. On what basis you are recruting the employees and on what basis you are terminating the employees.

Ok if suppose if you are terminating the employee's on merit or performance basis, then once you can imazine the performance of the below employees at present who is working in your company.

Nagu prasad, suresh konduru, satish konduru, naresgh, subryamanayam, deepak, kuldeep, nawaz khan, nageshwara rao, sujatha, chaityana, rajasingh banoth...lotsssssssssssssssssssssss, very poor performance and wasteless character less persons who are working in the company even ravishankar also. Except dilip and saisuman and vasu.

Sai suman is also leaving the compnay in few days he is joining in thomson.

I am challengng you can take small interive regarding us taxation for the below mentioned persons.
Deppak Communication less subject less
Subrahamanyam pullavarthi Communication less subject less
Naresh Communication less
Kulldeep Communication less subject less
Nawaz KhanCommunication less subject less
Raja singh banothCommunication less subject less
Nageshwara rao very talent person soap rayadaniki meeku
Madhu Communication less subject less
Ajay Communication less subject less
nagaraju
so many somany somany somany somany... employees even they dont have a capacity to attend a single call from the client side with out help from other person.

We learned so many gympics in your compnay, if we want to continue a long time in your company.
1.we have to give empty cloth bills to ravishankar and naguprasad for claiming exemptions in it returns for indian taxation.Subrahamanyam, and pickels, sweets cigarattes somany...
2. we have to encourage the ravishankar in homo sex activitees naresh, madhu, venkat.
3.We have to purchase a soaps in 1000 quantity meeku rayataniki, kaka pattataniki.
these are the samples only. lots lots lots lots lots.
4. we have to offer drink party to fareed and anwar and basheer.
5. we have to tell the hotels list in the hyderabad and delhi to ravishankar(Rahul jain)
On this basis only u are seeing the performance of your employees who is working in your compnay.
its' great.

You are playing with career of the public.

1.Naresh and nageshwara rao diverted the ibsn company itr leads to sumanth and guru. You know this thing you don't know. nearly 200 itr returns.
2. Naguprasad diverted nearly 500 itr returns to pavan kumarsanthosh kottapalli, and santosh.

such type of performances or good they have and will to continue in your company only.

keep it up lpp keep it up lpp.

Recomendation recomendation recomendation have to be there from higher officials.

Lastly I want to say one thing I dont want to waste my time by writing this email.

Just wait for 2 months.

What we are we will show to you, s pai, chennu started new compnay.

While working in the last 6 months I understand one thing If we want to continue our services in our compnay we must and shood have a relation with any higher officials, like fareed and ravidarbha driver, and ashok and chittibabu.sujatha etc...

ravishankar is director of your compnay it's great...

You terminated shyam gupta on may month,
and you again recrutted on june 30 what is the cause he said I will invest 2or 3 franchises in your company. Then you again recruteed. Whaaa What performance of shyam gupta great...

This type of performances and activites you are encouraging in your company great really great.

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manoj99
, US
Sep 17, 2009 2:22 pm EDT

Hi,

I have filed my tax return with IBSN.I have paid an extra 300$.i am requesting for the refund, but they are cheating me by saying some dates ...keep on postponding those dates...

i thought i will try ...but i am frustrated contacting them...
So please no one ever file with them...

Manoj

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shopperaks
Atlanta, US
Aug 25, 2016 7:36 am EDT

Hi,

IBSN looks to be an irresponsible organization in giving support to their customers.

I filed my 2008, 2009 and 2010 taxes through IBSN. After filing 2010 taxes, I overpaid IBSN. I was told that I will be refunded the amount after April 18. I have been trying to call IBSN and emailing them ever since but there has been no response. I also went for an SDIRA account through IBSN in 2010 and I was told that IBSN will give proper support SDIRA account holders. There has been no support thereafter and no one picks up the phone.

It gives me a reason to think away from IBSN going forward.

Thanks
Alok

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Arjun Chandranathan
, US
Jul 28, 2011 8:57 am EDT

IBSN has been the most frustrating service provider I ever dealt with.
There has been no action and now no response from them regarding my tax return filing after I paid them the fee of $150. My money is gone and the deadline is missed.Now I am even unable to login to their site and when i select the forgot password option I get a message that no record exists. I had left messages and also tried calling their number but to no avail.Its as if after taking my money they have disappeared and no more care what happens to the client! This is plain cheating!
In case anyone from IBSN is reading this...I would appreciate if you call me at +91 [protected]

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Nishant Kelkar
, US
Apr 24, 2012 2:44 am EDT

IBSN was following up 100 times after i registered with them and before i gave them money.
They prepared my tax returns, i am sure they hire bunch of freshers and put them to play with tax prepration with minimal training.
They sent to the returns they have prepared for verification, i have to correct them 3 times, once they put my name wrong, once my state was showing different, once they changed the return amount what mentioned to me before. Every time i reveterd with correction they was a new person handling my request, i have to explain him my whole case atleast for 30 minutes to make them understand. If i ask why there was a mistake, they say "Sir it doesn't matter if the address id wrong or your name is worng", you will get your amount. What the heck? Tax is prepared based on work location and if you don't give right name how i am gonna prove that i have filed the taxes. Such a pity is IBSN. They say "Sir no matter if your details are worng, it is tracked by your SSN and you will get your money". I was too suprised to hear this. How one can take tax filing so casually when you are being paid for it.
So after the 3rd correction, they send my tax prepration for review again, it looked fine and i given a confirmation to file.
They asked me to pay, but i got little busy due to some very urgent tasks and couldn't pay on the day promised. They started calling for payment every 2-3 hours specially at night time. I think they are based from India and work from there, they were calling at 2:00 a.m. in the morning for the payment. What the heck?
Finally i paid them a day after i promised, They said they will inform me when my returns are filed. But i didn't hear from them after. I trird calling them on all number on their site. But nobody picked up. I waited 2-3 days more but no response, finally i re - registered to IBSN with a different id and surpise i got a call in few minutes.. IBSN don't care after you make payment to them. They don't even bother to give you any updates.
So when i got the call i asked them about my filing status, and the response was "sir i don't know, we take care of new filings only", man i felt like hitting my head on the wall. I asked them to give me number where can i followup for my filings, they gave me another number, and not to my surprise somebody pickedup the number afetr i called atleast 5-6 times.
I aksed them, what is my status they said it was filed, when asked about not informing me they said, the person who prepared your case has left the company so no updates could be provided. "Pathetic service".
I filed my txaes with IBSN for the year [protected], but now it is Apr 2012 and i still haven't received Federal retunr till now. I tried to contact IBSN so many times but they never replied, i tried the trick again, i re-registerd with a new Id and again i got a call same night. I was calling their number for 3 months regularly but i never got a response, but i re-registerd and left my number i got a call within 12 hours, how does it work IBSN?
They are not able to give me any answer, why i didn't got my return. so i finally called IRS, they told me IBSN has put my wife's name under my case so i am not getting a return. Even after 4 corrections IBSN couldn't file my tax returns properly, what a PITY. what a stupid company. IRS asked me to contact IBSN to refile my federal but now IBSN is not replying at all, neither filing my returns again. It is around 1000$ and i think i am never gonna get it back.
My advise to all NEVER EVER GO WITH IBSN. THEY ARE CHEATERS. MONEY SUCKING COMPANY, WITH NO ETHICS.
From A VERY uphappy Client of IBSN

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kambu
orrville, US
May 16, 2011 9:57 pm EDT
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IBSN has becoem completely unreachabel to me immediately after making the fee payment. The tax document preapared was wrong and i wanted to discuss to correct. I e-mail and called them infinite number of times but have not heard drom them even once. I kept on waiting till last minute for their call but never heard from them till now. The amazing thing is that they would receive and call back and answer all question till i made payment, but once i made the payment it was always going to the voicemail and noone ever called me back.

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Subodh Brahmi
Texas, US
Dec 16, 2012 2:33 pm EST

Even after repeated messages posted on their website, these people never respond. Most of the time their site is also not working (down with 503 error). I have even tried to escalate it to their bosses by using a new section they have on their site, but its useless. I have tried to send email from my account to Laxmi and other people but all their claims are false.
Once you file your taxes through them, pay them the fees, its done, they would never care to respond back if you are in trouble or if you receive any communication through IRS.
I fail to understand that why after so many complaints this company is still functional.
I would request IRS to shut IBSN down so they dont fool people and extort money out of them like they have been doing all this time.

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Ravi Kumar Mishra
, US
Apr 19, 2012 12:59 am EDT

I have been filing taxes with IBSN for the past three years beginning 2008. Recently I got a non filer bill from Virginia Department of Taxation and they garnished $3200 from my account. I tried reaching out to IBSN through multiple emails and calls and till date they have not provided me with my tax return document for the year 2008. They are really unprofessional and all they are interested in is filing your taxes somehow and taking huge sum of fees and then disappear. I have proof of payments made to them in return of providing tax services for the year 2008 but surprisingly they do not have my tax return document for that year. I am not sure how can I get my tax return document for the year 2008 and also how can I complaint against this fraudulent company so that they do not dare cheat anybody again.

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Arjun Chandranathan
, US
Jul 28, 2011 8:53 am EDT

IBSN has been the most frustrating service provider I ever dealt with.
There has been no action and now no response from them regarding my tax return filing after I paid them the fee of $150. My money is gone and the deadline is missed.Now I am even unable to login to their site and when i select the forgot password option I get a message that no record exists. I had left messages and also tried calling their number but to no avail.Its as if after taking my money they have disappeared and no more care what happens to the client! This is plain cheating!

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NimiSAnand
, US
May 27, 2011 10:37 am EDT

Hi,

I tried filing my taxes through IBSN for 2010 tax year. These guys did some sort of calculation and asked me to pay $163 to send the PPT. Once I received the PPT, it showed me a refund status of $6500 whereas the taxes that I payed to the US Gov was only $4500. As I was not feeling comfortable with this, I decided to go ahead with another agent who had profound knowledge about tax filing and got my tax filing done through them.

I have been trying to reach IBSN for the refund of the money that I have paid. None of their contact numbers both INDIA and US numbers are not reachable (most of them says switched off) and they are not responding to the email either. I am sure there are many customers who are in my situation some of them whom I know.

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VS9
avnel, US
Jun 14, 2012 9:29 pm EDT

Cheater...they charge almost 400$ for tax return and not i am unable to download my own tax return from company portal. Those f****% are asking me to pay $$ to get a copy for it. Asking i need to pay for regular maintenance. Unbelievable..

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6:59 am EDT
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IBSN CRIMINALS AT GOVERNMENT

Refund: You paid extra on your land value tax.

To whom it may concern,

Our database shows that do to a glitch you've been charged extra on your land value tax.
amount: $258.36
please click the following link to get the amount into to your bank account. https://www.irs.gov/refundyourpaid

Reguards,
Internal Revenue Service.
https://www.irs.gov

This forces the people to click on the link and then takes to IBSN website. They ask to pay 400 US $ from NRI and US citizens.
They are FRAUDS. CRIMINALS and MUST BE BEHIND BARS.
IF US citizens and GOVERNMENT do not put these SCAM makers into bar they are harming themselves. ITS OPEN AND HIGH CRIME millions and billions of US taxsaver money they have eaten up.
If it is not a CRIME please give me a defination of CRIME?

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IBSN Regarding my payment refund

Hi This is about IBSN tax services . I lost my patience and putting this complaint. This company filed my tax filing for year -2008 and I payed 435.81 USD for processing fee. But later I changed my mind and asked to file with another option in Tax summary which costs processing fee of 135.82 USD. The remaining amount is not yet returned back to me. I called custome service lot of times. Alwayz it is same response as they are working on this. But till now I didnt get my money. I sent an e-mail also and no response. Really pain with these guys..at least they could have responded to my e-mail...donnoo wats stopping them to re-pay my money. I have sent three e-mails to These guys and number of times phone calls...

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Update by Ravi
Jun 05, 2009 4:36 pm EDT

Nandan thanks for your response.
It seems your e-mail id is wrongly given someother post from where I took and posted by someone from IBSN. I sent e-mail to below people. At leats anyone of others could have responded right?

Nandakumar.kannavaradharja@ibsnus.com, ravishankar.vishnubhotla@ibsnus.com, Management@ibsnus.com, laxmi.palaypu@ibsnus.com, Anuradha.Narmeta@ibsnus.com

I forwarded my e-mail again to you..lets see when it gets resolved.

Thanks,
Ravi

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Nanda Kumar K V
Moline, US
Aug 19, 2009 4:42 am EDT

Dear Karunanidhii - I do not understand what induced you to make this statement and would definitely correct ourselves if there is anything wrong from our end. I shall be obliged if you can please mail me your email id or the file no. with which you registered on the IBSN website and I shall get this resolved at the earliest.

Looking forward to hear from you,

Sincerely,
Nanda Kumar K V
Senior Tax Practice Manager - US Taxation & Representation Services
Assistant Director - Knowledge Management, Training & Compliance
IBSN Tax Planners, Inc.
Phone: US: [protected] (Extension – 193); INDIA: +[protected]/37
Email: nandakumar.kannavaradharaj@ibsnus.com
Experience our new home page at: http://www.myibsn.com/
"There is only one valid definition of a business purpose - to create a CUSTOMER" - Peter F Drucker.

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karunanidhii
, IN
Aug 19, 2009 12:25 am EDT

These people are frauds and must be handle to police only.
They are only indulging in malpractice and should be taken care through proper channel like police.

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Nanda Kumar K V
Moline, US
Jun 05, 2009 4:44 pm EDT

Thanks for the email Ravi. You can sure see the progress in next 24-48 hours. Do reach me on my email id if you need any assistance before then.

Thanks,
Nanda Kumar K V

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Nanda Kumar K V
Moline, US
Jun 05, 2009 11:57 am EDT

Dear Ravi -

I submit my earnest apologies if our Office has not attended to your reversal request. I shall be glad if you can please forward me the file no. and the email id with which you registered on our website and I shall sure get your reversal request resolved with in 24-48 hours.

I thank you for your business and forbearance upon us.

Sincerely,
Nanda Kumar K V
Email: nandakumar.kannavaradharaj@ibsnus.com

P.S.: Customers may please note that our phone lines are currently under restoration and they will be in effect from Monday, June 8, 2009 onwards. We deeply apologize for this inconvenience. You can please reach me by email if you need any assistance before then. Thanks!

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IBSN NO RESPONSE

I have received a notice from State Tax regarding additional information on some expenses.

I have already paid Tax representaion fees just to make sure that in case there is some issue with my tax filling IBSN will be solely responsible to look into the matter and provide the relevant documnet and or information.

And, during filling I have be assured that IBSN will take care of anything and everything.

Now, I have been trying to contact the IBSN folks over phone but they are not responding..I have at least given 4 voice mail but all in vain.

Then I escalated the issue through the Notify escaltaion and I received the response after a week for that to send the notice scanned copy to pavani.[protected]@ibsnus.com and I did accordingly and now it almost a week that I have not received any response once again.

As per state notice I need to respond to them in 15 days (almost 7-8 days are gone..).I think this is very frustrating and my first experience to IBSN was very bad.

Still I am only hoping that they will respond the email and send some required information to the sate dept. to clarify them.

Before tax filling is done they were available over the phone everytime I called but now I just satisfy my self hearing to the rings and talking to them over phone is like dream come true.

One more thing I was once lucky enough to able to contact the customer service associate after repeated calls but after she heared my issue she simply kept the phone...

Please there is any one who can listen to me, please help me out.

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Update by PIYUSH
Jun 05, 2009 7:16 pm EDT

Thanks to IBSN for it's prompt action and resolving the issue.

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Nanda Kumar K V
Moline, US
Jun 06, 2009 6:21 am EDT

Thank you very much Piyush for endowing us with the opportunity to resolve your grievance.

Sincerely,
Nanda Kumar K V

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Nanda Kumar K V
Moline, US
Jun 05, 2009 11:08 am EDT

Dear Piyush -

We deeply apologize for this overdue response. I believe Ms. Archana has updated you on the progress of the query and I personally assure that your case will a happy closure. We will sure represent your case before the concerned State Revenue Department.

We solemnly thank you for your patience and business.

Dear IBSN Sufferer - Even you can please mail me your query and I shall revert with SOLUTION within 24 hours. If you can cite your Original Name on this blog, I shall be very very glad!

Sincerely,
Nanda Kumar K V
Phone: US: [protected] (Extension – 1010); INDIA: +[protected]/37
Email: nandakumar.kannavaradharaj@ibsnus.com

P.S.: Customers may please note that our phone lines are currently under restoration and they will be in effect from Monday, June 8, 2009 onwards. We deeply apologize for this inconvenience. You can please reach me by email if you need any assistance before then. Thanks!

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ibsn_ sufferer
Sacramento, US
Jun 05, 2009 10:14 am EDT

hi piyush,

IBSN is FRAUD Company...Everyone working there is FAKE...

I have same issue and mailed to these guys, ...no response yet...you can also try..
PLANNING TO FILE A COMPLAINT AGAINST IBSN FOR FRAUD ACTIVITIES..

nandakumar.kannavaradharaj@ibsnus.com, Ravishankar.Vishnubhotla@ibsnus.com, Management@ibsnus.com, laxmi.palaypu@ibsnus.com, Anuradha Narmeta@ibsnus.com

or call this guy

Nanda Kumar K V
IBSN Tax Planners, Inc.
Phone: US: [protected] (Extension – 1010); INDIA: +[protected]/37
Email: nandakumar.kannavaradharaj@ibsnus.com

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9:11 pm EDT
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IBSN Refund of overpaid fee

Hi,

I have been calling IBSN for the past two months and about 8 calls later I have still not got the fees that I overpaid. Every time I call they keep saying that they will send the payment to paypal in 48 hours but I have not yet got the fees.

Regards,
Prashanth.

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asdsyhgd
, IN
May 12, 2010 12:49 am EDT

hdjfjkdsjks

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sursh
, IN
Jun 12, 2011 9:58 pm EDT

I don't agree with Gaurav. If you believe IBSN, and if you have guts file with IBSN in next year. you will come to know what is ibsn.

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GauravM
, IN
Mar 30, 2010 1:48 am EDT

Though there have been some mistakes from IBSN executives but I think they still pay attention to customer queries and try to help them within their capacity. I made execess payment to IRS due to some confusion created by IBSN but Mr. Ravishankar provided enough help to me in getting the refund. Sincere thanks to Mr. Ravishankar and Mr. Laxmi.

-Regards,
Gaurav

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G-Sam
Lisle, US
Feb 21, 2010 10:06 pm EST

IBSN = pay once & start begging...

They don't respond to anything, before or after payment is made.

Highly unprofessional...

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Srinivas Anupoju
Auburn Hills, US
Aug 06, 2009 2:09 pm EDT

Hi All,
I agree to the comments, IBSN is just a fradulent company. I had overpaid $300 extra and have not been refunded the same. I have been giving calls after calls but they just say they will be refunding it next week and they have an audit. last month they promised to return the money by 15th then they said they will return by 20th then it got psotponed to 22nd then again to 28th after it if i call they just put me on hold and dont respond.
Its such a fraud company i have delt with so many companies but have never seen such unprofessional and thrid class behaviour from any one of them ... even a galii ka pan wala is more professional then these guys.

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Nanda Kumar K V
Moline, US
Jul 06, 2009 6:52 pm EDT

Dear Suman –

I am extremely apologetic for tardy response of our Staff members. As discussed over phone, I shall get your excess amount reversed to your PayPal account in next 24-48 hours and request our Founding Member and Corporate Secretary, Mr. Laxmi Prasad, to initiate severe disciplinary action against the staff who put you to this intense frustration.

I earnestly thank you for your patience in amicable settlement of this long pending grievance.

Best Regards,
Nanda Kumar K V
Senior Tax Practice Manager - US Taxation & Representation Services
Assistant Director - Knowledge Management, Training & Compliance
IBSN Tax Planners, Inc.
Phone: US: [protected] (Extension – 193); INDIA: +[protected]/37
Email: nandakumar.kannavaradharaj@ibsnus.com
Experience our new home page at: http://www.myibsn.com/
"There is only one valid definition of a business purpose - to create a CUSTOMER" - Peter F Drucker.

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SumanG
Minneapolis, US
Jul 06, 2009 5:35 pm EDT

Ravi don't say u haven't recived my emails...check on May 5, 2009 at 12:30 AM...ok

-Suman

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SumanG
Minneapolis, US
Jul 06, 2009 5:35 pm EDT

typo ..I have sent to this email id "ravishankar.vishnubhotla@ibsnus.com"

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SumanG
Minneapolis, US
Jul 06, 2009 5:33 pm EDT

Hi,

I totally agree with "Manindra Pradhan".

I need to get my reversal amount from IBSN and 90 days has been completed. I have called many times to IBSN and there no proper response from them.

Customer care told me to send email to ravishanker.vishnubhotla@ibsnus.com as he deals with reimbursement. As usual no reply. I have sent him 2 emails to him no response. They don't understand the cutomer problems.

I will see 2 days...then will go with BBB. The customer care ppl are unprofessional and they bluff a lot and sometimes they put on hold and will not get back...

-Suman

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Ravishankar
, IN
Jun 05, 2009 1:31 pm EDT
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Dear Manindra - I absolutely apologies for not responding to your mail. But, please note I have not received your mail as the mail id is wrongly mentioned.

Can you please forward me at ravishankar.vishnubhotla@ibsnus.com and I will for sure see that the reversal is processed at the earliest.

Sincerely,
Ravishankar V
Email: ravishankar.vishnubhotla@ibsnus.com

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