Menu
IBM Customer Service Phone, Email, Contacts

IBM
reviews & complaints

www.ibm.com
www.ibm.com

Learn how the rating is calculated

2.3 9 Reviews

IBM Complaints Summary

3 Resolved
6 Unresolved
Our verdict: Engaging with IBM, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for IBM has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of IBM. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

IBM reviews & complaints 9

Sort by:

Newest IBM reviews & complaints

ComplaintsBoard
L
1:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

IBM - Charges of fraud involving watson have been filed against ibm's canadian branch

To: IBM Support in US and Canada Title: Canadian IBM Fraud Charge Expected Outcome: Reverse the mistaken and charges for [protected] in September and October. Our support case number is CS3612422 in Canada. In July of 2023, we signed up for the IBM Watson AI service in Canada after being lured in by a one-dollar deal to try Watson. However, we found it...

Read full review of IBM
ComplaintsBoard
L
3:37 am EDT

IBM Award certificate ($10,000,000.00)

Hi, there i am luan khuc I am complaint about this IBM Microsoft company issue me the Amount $10,000,000.00 Award Certificate under my name and my address 2600 SENTER RD SPC 184 SAN JOSE CA [protected] it issue the year I think in 2020 or 2021 I have waiting for a long time but they never pay my money the amount $10,000,000.00 please if anybody out there know about my fund please help me to claim my money $10,000,000.00 i am looking forward to claim my Award Certificate my contact phone number. [protected] i will pay you some money part of my money $10,000,000.00

Desired outcome: my outcome about my claim Award Certificate ( $10,000,000.00 it real

Read full review of IBM
View 0 more photos
Hide full review
ComplaintsBoard
G
1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

IBM Recruiting for job positions

This company sends out emails to recruit for employment. They have you sign up to become an employee and then try to get you to deposit a fake e-check into your bank account to purchase equipment. Here is the original email I received and responded back to.

Then they had me download an App called "Telegram" and sent correspondence back and forth on that. Asking me questions about my employment wishes, my integrity, hours I want to work, etc. Then I received an email with an e-check attached to it and instructions on how to print it and use my bank app to deposit it into my bank account (which I did not do). I asked to have them send me a cashier's check or money order and they quit communication with me.

I am also adding a copy of the email that has the e-check attached to it.

Bob Carr

To:

[protected]@gmail.com

Thu, Jun 23 at 10:20 AM

ibmlogo - Artemis Space Technologies

Good morning

Welcome to International Business Machines Corporation. We have received your resume for the application to our Ad posted regarding Data entry, Customer service, Administrative Assistant, Graphic designer, and Payroll positions currently available. Your resume has been reviewed and shortlisted to take the job after careful consideration if you are receiving this email. Below is a detailed description of the job position. Go through the description carefully and respond as required.

You will be under general supervision from the Company's HR and Office Manager. This is temporarily a telecommute and work from home position pending the set up of a local office close to you. You will receive a weekly salary and also a compensation and bonus package depending on the type of task you perform. Below is a detailed yet summarized description of your duties as well as the information required from you before being approved by the management. And we would like to know if you are competent enough to carry out the mentioned activities below. If you are capable of doing these tasks, do not hesitate to let us know.

Data Entry Clerk Job Responsibilities:

Maintains database by entering new and updated customer and account information.

Prepares source data for computer entry by compiling and sorting information.

Establishes entry priorities.

Processes customer and account source documents by reviewing data for deficiencies.

Enters customer and account data by inputting alphabetic and numeric information on the keyboard or optical scanner according to screen format.

Maintains data entry requirements by following data program techniques and procedures.

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.

Combines data from both systems when account information is incomplete.

Can you handle these effectively if you've been trained towards it?

CUSTOMER CARE SERVICE DUTIES:

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents

Can you handle these effectively if you've been trained towards it?

Features:

- entering personal details of customers/clients

- entering information for classified company transactions

- transferring paper-based market research results

- processing sales invoices

ADMINISTRATIVE ASSISTANT:

Your duties include: Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

Providing real-time scheduling support by booking appointments and preventing conflicts.

Making travel arrangements, such as booking flights, and cars, and making hotel and restaurant reservations.

Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

Greet and assist visitors.

Maintain polite and professional communication via phone, e-mail, and mail.

Can you handle these effectively if you've been trained towards it?

OTHER IMPORTANT INFORMATION

Full-time jobs are normally 35 to 40 hours a week. Part-time work and temporary jobs are often available.

You would be based at a computer workstation, We will provide you with a functional and fully equipped Home Office.

Starting salary: $30/ hour

Summarized Description:

Job Title: customer care service/Data entry/office clerk.

Job Type: Part-Time / Full-Time

Salary: $30- 32/ HR

Bonus: $200 (sign on bonus), Overtime

BENEFITS: International Business Machines Corporation benefits for eligible workers include: Health, Dental, Life, and AD&D Insurance, Employee Wellness, and 401k plans. Paid Time Off and Holidays with Generous Company Discounts. That counts after working 90 days with the Company.

Job Location: Work-From-Home / Home Office

Please email back immediately stating interest and a follow-up will be made promptly.

Thanks & Best Regards,

Diane Gherson

Hiring department

Bob Carr

To:

Genie Church

Wed, Jun 29 at 4:16 PM

image. png

1. Print out Both the front and back of the check on regular paper. Sign at the back of the check.

2. Logon to your Bank's Mobile app.

3. Click on deposit check

4. Take a picture of the front and back of the check making sure all edges of the check appear on the picture.

5. Submit.

You will receive a confirmation email or a verification code of deposit

Desired outcome: I want these individuals caught and closed down so they can no longer scam people!!!!

Read full review of IBM and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
Y
Y
Yougotthis Keepgoing
, US
Mar 08, 2023 12:03 pm EST

The same exact thing happened to me. Data Entry - 30.75/hr. I knew that something wasn’t right but I went on ahead and signed that freakin paper because I was so desperate for a job. So now they have my address, full name, signature and my resume with further info about me. I had several people at my bank confirm that the check was a fraudulent one. Their emails were all from gmail.com, the check had a logo on it, and they advised that we speak through Telegram. All red flags. It’s a shame that scammmers like them get to get away with doing stuff like this to people knowing they need jobs in this crappy economy. I wish we could sue them. The person I spoke with was named Brenda Swatek (Vice President), I got email from Bob Carr but never spoke with him. But what can they get out of us if they only have have our name, e-mail, address and previous work experience?

U
U
Uin
Mountain View, US
Dec 09, 2022 3:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

I had the same experience. I thought something didn't make a sense. Thank you for posting your experience. I don't think someone who sent us the email is from IBM. They sent me an EMPLOYMENT OFFER LETTER AGREEMENT today and I never signed. I will never sign.

This is the first letter I received by email.

Good morning

Welcome to International Business Machines Corporation. We have received your resume for the application to our Ad posted regarding Data entry, Customer service, Administrative Assistant, Graphic designer , and Payroll positions currently available. Your resume has been reviewed and shortlisted to take the job after careful consideration if you are receiving this email. Below is a detailed description of the job position. Go through the description carefully and respond as required.

You will be under general supervision from the Company's HR and Office Manager. This is temporarily a telecommute and work from home position pending the set up of a local office close to you. You will receive a weekly salary and also a compensation and bonus package depending on the type of task you perform. Below is a detailed yet summarized description of your duties as well as the information required from you before being approved by the management. And we would like to know if you are competent enough to carry out the mentioned activities below. If you are capable of doing these tasks, do not hesitate to let us know.

Data Entry Clerk Job Responsibilities:

Maintains database by entering new and updated customer and account information.

Prepares source data for computer entry by compiling and sorting information.

Establishes entry priorities.

Processes customer and account source documents by reviewing data for deficiencies.

Enters customer and account data by inputting alphabetic and numeric information on the keyboard or optical scanner according to screen format.

Maintains data entry requirements by following data program techniques and procedures.

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.

Combines data from both systems when account information is incomplete.

Can you handle these effectively if you've been trained towards it?

CUSTOMER CARE SERVICE DUTIES:

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents

Can you handle these effectively if you've been trained towards it?

Features:

- entering personal details of customers/clients

- entering information for classified company transactions

- transferring paper-based market research results

- processing sales invoices

ADMINISTRATIVE ASSISTANT:

Your duties include: Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

Providing real-time scheduling support by booking appointments and preventing conflicts.

Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

Greet and assist visitors.

Maintain polite and professional communication via phone, e-mail, and mail.

Can you handle these effectively if you've been trained towards it?

OTHER IMPORTANT INFORMATION

Full-time jobs are normally 35 to 40 hours a week. Part-time work and temporary jobs are often available.

You would be based at a computer workstation, We will provide you with a functional and fully equipped Home Office.

Starting salary: $30/ hour

Summarized Description:

Job Title: customer care service/Data entry/office clerk.

Job Type: Part-Time / Full-Time

Salary: $30- 32/ HR

Bonus: $200 (sign on bonus), Overtime

BENEFITS: International Business Machines Corporation benefits for eligible workers include: Health, Dental, Life, and AD&D Insurance, Employee Wellness, and 401k plans. Paid Time Off and Holidays with Generous Company Discounts. That counts after working 90 days with the Company.

Job Location: Work-From-Home / Home Office

Please email back immediately stating interest and a follow-up will be made promptly.

Thanks & Best Regards,

Diane Gherson

Hiring department

ComplaintsBoard
D
6:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IBM Making calls to my job

My name is DeAnna Pope from Sylacauga, Alabama This man name Howard Lucas and his friends is calling my job telling me I owe money for a loan. I ask him to send me information about the loan that he claim I owe. But he tells me as soon as I finish paying all the money he would send me information. So, him and all his friends keep calling the job saying nasty language to the employee. He telling me if I don't pay they coming to my job and I tell Mr. Lucas to come on. The number he gave me is a New York City number. Every time he use a different number. If they keep on calling I'm going to lose my job. I have sent approximately 380 dollars already and he say I owe 130.00 Mr. Lucas say, but this time he want me to send the last payment to a Raura Luisa Pelayo in Miami, Florida 33169. Mr. Lucas said I owe 525 then he said 825. The only reason I sent it to keep them from calling my job.Mr. Lucas say that as soon as they receive the payment that he would send me the information. He said he would continue calling my places of employment. Mr. Lucas claim the system is down and he don;t when it would be up so, that's why he wanted me to send it to that lady. I have all the information for you to track down these people. Can you please help me.

Read full review of IBM and 8 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
8 comments
Add a comment
H
H
Haribabu Naidu
, US
Feb 22, 2010 12:38 am EST

To,
The Regional Passport Officer,
Hyderabad.

Dear Sir,
I've applied for PCC on 03-02-2010, my application number is HYD-M004653-10, but I have not recieved the PCC as yet. Request you to please process it as soon as possible, as I'm required to submit the PCC at the embassy for Visa stamping.

Thank you.
Hari

K
K
kuntal biswas
,
Dec 20, 2007 12:00 am EST

Passport Status not known

Complaint Rating:
I had applied for my passport in July 2007. The Police Verification is done.
Now, from the last 1 month in status it is showing "Application has been transferred to policy section. Please see the PRO"

What is this policy section and PRO?

please suggest what to do?

R
R
RINTU
, IN
Mar 26, 2011 6:08 am EDT

I received a mail from Mr. John Smith saying that i have been selected for a job interview and it demanded an amount of Rs. 8, 600 from me in the form of a demand draft in favor of IBM HRD.

It also said that after the deposit my airplane ticket will reach me..

M
M
Manmohan Gupta
,
Apr 29, 2008 2:39 am EDT

I have purchased a Refrigerator on 19 April from Bajaj Electronics Panjakutta and asked them t o deliver it on 27th April 2008 But they have not delivered it yet and eery time you give call a new man pic the phone first ask so many questions and at the end told that he dont have stock

V
V
V1ikas
, IN
May 03, 2011 2:14 pm EDT

My PC company name is IBM. I have not found a Sound Driver for my PC

M
M
MkStItCh
West Seneca, US
Sep 11, 2014 7:46 am EDT

This is a scam and you need to contact the police.

P
P
PSURYAKANT
, IN
Mar 26, 2011 6:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ALSO GOT THE SAME FAKE MESSAGE
MR JHON SMITH IBM (HRD)
DON'T BELIEVE SUCH FAKE MESSAGES

A
A
AJ
,
Dec 20, 2007 9:59 pm EST

Which passport office did you applied it from?

Well, the message means that your case has been sent to your nearby passport office. Same thing happened with me as well.

ComplaintsBoard
I
9:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IBM Internet Service

Airtel has the most pathetic customer service in the whole world. They have no idea what the hell is going on behind them in the actual network and they make false promises about providing services which never become available in the needed time. We as customers have to beg them to do something but they as providers will do nothing because they take us for granted. India will always lag behind because of such outrageously pathetic service providers. They should be sued repeatedly and beaten up after that will they understand how stupid and dumb they are. Their nonchalant attitude should be challenged and taken up in a police jail where they will understand how they abuse the customer's faith.

Read full review of IBM
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
6:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IBM PAN CARD

Hello Sir,
I have applied for New PAN (CSEPS6419A) on 23 April 2010. My acknowledgement No. is [protected].
My claim for PAN has been not dispatched through on my Address. The courier company has no service in the location where my home is situated. They have returned the courier without informing me on 14 May 2010. Now i want to know How can i receive my PAN Card? It is urgent.

Thanks & Regards,
Bishnu Maya Sharma
C/O : B.S.Singh
4 Ballav Das Street Fruit Merchent
Bibhuti Narayan & Sons
Kolkata-700007
Mobile - [protected]
Tele - [protected]
E-mail - [protected]@yahoo.com

Read full review of IBM
Update by Bishnu Maya Sharma
May 20, 2010 6:40 am EDT

Hello Sir,
I have applied for New PAN (CSEPS6419A) on 23 April 2010. My acknowledgement No. is [protected].
My claim for PAN has been not dispatched through on my Address. The courier company has no service in the location where my home is situated. They have returned the courier without informing me on 14 May 2010. Now i want to know How can i receive my PAN Card? It is urgent.

Thanks & Regards,
Bishnu Maya Sharma
C/O : B.S.Singh
4 Ballav Das Street Fruit Merchent
Bibhuti Narayan & Sons
Kolkata-700007
Mobile - [protected]
Tele - [protected]

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
6:10 am EST

IBM Aer Lingus - Handling Charge

I was booking flights for next year with Aer Lingus for myself and my three children .I was asked to pay €10 for each person for "Handling Charges" . I checked the Aer Lingus website and I couldn't find out what this charge or tax for for?...

I later Googled this charged and it seems to be a credit card charge for each passenger. So I have three concerns. (1) Lack of transparent information on the Aer lingus booking website (2) My kids don't have a credit card so why am I paying for a Credit card charge for them (3) Its one credit card transaction so why is there a cost for all four people..

Read full review of IBM and 1 comment
Hide full review
1 comment
Add a comment
G
G
graham
Hove, GB
Feb 11, 2009 2:15 am EST

The same happened to me last night. Could not workout what the charge was for(no info on their site) so, googled "air lingus handling charge" and your complaint came up. Total rip off!

ComplaintsBoard
L
8:51 pm EDT

IBM Huge delay in Passport delivery

Dear Sir,

I have applied a passport in May 2007 vide file no A014979 at visakhapatnam office .Due to some verification delays the file was cleared on 09/04/2008.by that time i have transfered to Kolkata.Then again they asked me to process the file from kolkata office since i have transfered and said it needs to be verified.they said that they will transfer the file and the file was transfered to Kolkata on 11/04/2008.I have enquired the status of my file at Kolkata office but no body responding properly.I have been enquiring this status from 5/05/2008 every day at the kolkata passport office.I tried to contact passport officer too .But they are not responding properly.Please suggest what to do in this case.it was about more than one year after i am applied for passport but till now i didnt receive it.Please do the needful.

Read full review of IBM and 1 comment
Hide full review
1 comment
Add a comment
R
R
Rekha Sarma
,
Nov 04, 2008 10:03 pm EST

Respected Sir,
I want to inform you that i had applied for my passport on
22-APR-2008.All the verification are complied and i was inform that i will recieve my passport on 20-OCT-2008 but i have not recieve it yet. I have one year old baby and her father is in USA.

So, I kindly request you to look at my problem and deliver my passport as soon as possible so that i can shift to USA as soon as possible.

Thanking you

ComplaintsBoard
V
12:00 am EDT

IBM Poor service

An unpleasant circumstance, I am sorry to inform you that we purchased 20 PC IBM THINK CENTRE and IBM I1S Server from SAB COMPUTECH Pvt. Ltd, 201 Bajaj House 97 Nehru place New Delhi -19 brand & due to technical reason we were not able to pay the dues on time & delay was for a month and so, we accepted the liabilities of delay with the deprecation as mutually agreed by the distributor/dealer of IBM.

Sorry to inform you the products & accessories was picked up forcibly breaking the security & legalities of purchase order from WBCL office creating the LOOT scenario effecting the reputation to the extreme. We have been served the legal notice to pay the payment against the LOOTED products of your company by suppliers it self. The payment of 9.70 lakh approx in cash is ready any time but we are moving against the said misconduct against your dealer & distributor involving your BRAND.

WBCL is heading for huge potential for computer suppliers & collaboration with TATA, Reliance, ZEE, Bharti & other top corporate. We require aprox 12000 PC and servers across the country by the end of this financial year. Having high regards for IBM brand we are looking forward for big business in future.

Read full review of IBM
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact IBM customer service

Phone numbers

+1 (800) 426-4968 +1 (888) 746-7426 More phone numbers

Website

www.ibm.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with IBM?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with IBM Customer Service. Initial IBM complaints should be directed to their team directly. You can find contact details for IBM above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about IBM. Discuss the issues you have had with IBM and work with their customer service team to find a resolution.