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Ian Travel Services / Rip off - Credit card charged without reserving through IAN Travel Services

1 United States

I reserved a single room for 3 nights at Borghese Art Palace Hotel in Florence with but credit card charged with EUR 360, - with ref. IAN Travel Services!!! I cancelled my room 48 hours before departure with but they answered me that I shall cancel it with IAN Travel Services!! So as understand it is impossible to recover my money! But why can not reiumburse me!! Is their web side so unsecured? Has anyone recover its money? and how? Please help me!!!

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