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Ian Travel Services / Cancellation of reservation

1 Switzerland Review updated:

Dear Sirs,

I made a reservation at the Borghese Art Palace Hotel in Florence for :

- a single room from 22nd Sept. until 25 Sept. at the name of Philippe Buhler

- reservation number at the hotel : [protected]

I tried to cancel the reservation beginning of Sept. because on that period we still are in Sicily. But the hotel confirmed to me that it was effected through Expedia.com but Expedia.com confirmed that the reservation has been made through IAN Travel Services.

EUR 360, - have been debited with ref. IAN Travel Services.

Is it too late to cancel? It has effectively been made throug your agency?

Best regards,

Philippe Buhler

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Comments

  • Bt
      18th of Apr, 2010
    -1 Votes

    I have the same situation.

    Reservation Ref No. : 35803844

    Reservation made for May 05, 2010 to May 08, 2010 in Bangkok, Pullman Bangkok King Power hotel. Due to the political demonstration, we cancelled out trip to Bangkok on April 11, 2010. When requested refund for reservation, we were informed that it is non-refundable.

    The online Asiaweb Direct and Pullman Bangkok King Power Hotel confirmed that the reservation was made via a Travel Agency and that agency is IAN Travel Services. C$285.48 is debit from my credit card on Jan 12th, 2010.

    Please like to have our refund money back.

    Disappointed.

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