IamBigBrother / Bad customer service, VIRUS installs
My husband purchased the download version two weeks ago. It installed fine on the desktop but it will not "turn on" on the laptop.
I contacted tech support and it said I would receive a reply in 24-48 hours. No reply after three days. To date I have contacted them three times with no reply. Now I have a AcroRdWin message popping up and when I went to Best Buy and asked them to take a look, come to find out it's a virus associated with "keystroke software". It accesses the internet on its own and is a worm virus. THERE IS NO CUSTOMER SERVICE NUMBER AT ALL FOR THIS COMPANY. So realize that once you download it on your computer, you're on your own. We are getting the worm resolved, but if you're looking at purchasing software to watch your kids, think twice about this one. More trouble than it's worth.