IHOP
reviews and complaints

Gentlemen: Ineed to place a serious copmplaint against the Barceloneta, Puerto Rico IHOP Restaurant manager because of abusive and rude treatment received on july 26, 2011. My family and me had to wait almost 3 hours before been attended. the food had a very bad appearance, almost uncooked, different food from the original orderd. the manager never came to our table to listen to our complaints and never apologize, not improved service. Orders needed to be repeated because no satisfied specifications ordered. There were few customers in store. I consider the manager need to be better trained in order that dealing with customers get improved as well as customer satisfaction. Please, kindly inform how I can place a formal complaint online.Mmy best regards. Hiram Maldonado 2 Ave. Princesa, Paseos Reales, Arecibo, Puerto Rico. [protected]-7946

I eat at IHOP all the time at the South Dale Mabry Location. Well tonight there was issues. There were 3 servers. 2 Females and 1 male. We received the male server. We were not told anything about a wait time or other problems. We ordered our dinner and then waited. As we waited I watched our waiter run back and forth from the dining area to the kitchen to help cook and serve the customers. There was a large party of 3 adults and quite a few children in the back. The Mother of those children came up to the waitress and asked for all the food for her children...she was very upset because the service was extremely slow and only some of her kids received food. Since my son and I were sitting next to where the food is prepared I watched as most of the food was getting microwaved because it was not coming out at the same time. She told the lady who was trying to cook that the parents and children were getting upset. The Mother of the kids came up again and asked to speak to the manager. She was told he was running late and was supposed to be there a half hour ago. The Mother walked away again. Meanwhile we are still waiting for our food. When our food came (i had 2 eggs over med. potatoes, bacon, and white toast.) My son had funnel cake. My eggs were hard and cold, my toast was burnt, and my sons funnel cake was half cooked on one side and burnt on the other. I also got my toast 5 min after i got the rest of my food. 45 min late the manager shows up and goes into the kitchen and starts to cook. The waitress for the lady and kids told him that they did not want to pay for the food. The manager asked why and how much the food was and he said he would call 911 that she needed to offer them a discount. Meanwhile the couple behind me received their food and it was wrong. The soup was cold the gentleman's burger was wrong and he demanded a refund for his food. The manager not only ignored the waitress and waiters comments but acted like he had done nothing wrong. The poor servers were getting treated like crap because that guy did not properly schedule employees or should have shown up sooner if he knew they were shorthanded. Our waiter/cook/whatever else gave us a huge discount but I was very disappointed in our dinner and I would have really reamed that managers ### if they were not so busy. I did not want to be the cause of someone else's food being late or cold.

I work at the ihop off of mercury in hampton, va. The manager that is over the store is Steve Brown. He is a nasty man and he sexually harassed alot of the women in the store when he was the actually manager not the district. The enviroment is uncomfortable, everyone always feels like they never know when their going to get fired because when he is a bad mood it affects everyone because he takes it out on all the employees. The store is falling apart inside and outside.Everytime oar comes everything is our fought even though the employees can't do anything about the smell in the bus area because the building is so old, the floor are unsafe, and outside interior is in bad shape. I feel the cooks may have it the hardest being that the kitchen is very hot in the summer and there is no a/c or heat for the winter time for them. Again that's our fought even thought we are just employees.The employees are afraid to say stuff about any of this because we are all afraid to speak our minds because nobody wants to get fired! He needs to be investigated and i'm sure some of the employees will vouch for this message. I would like to remain anonymous- but something needs to be done. Our main manager now is very nice and listens to us. Steve is good manager/district if you put the sexually harassment, the belittling, trying to cut labor by getting rid of all the greatest cooks in the store, and making people feel uncomfortable.

My wife and I have been eating at IHOP s restaurants all over the country on our vacations. I usually don't go on the websites of companies, but the service at the IHOP in South Portland Maine was terrible.We stopped for breakfast and received the worst service ever. Our server Amanda was rude. Her shirt was to short and very tight, we saw a character from sesame street Almo my wife tells me. She was very involved in talking to her friends on phone and texting. When she came over to check we asked for a glass of water and she made a very dumb joke (there well went dry) and she laughed, we did not. My wife and I were so appalled at this experience that we asked for our bill paid and we left VERY VERY DISSATISFIED. We then noticed a cracker Barrel down the street were we went for the rest of our vacation, the service was wonderful, food good and we felt that our presents wasnt a dollar in their pocket.
We asked a server also on our way out who the manager was and guess what, it was Amanda our server. We think that maybe she should go to cracker barrel and see how proper service is conducted.
Thank you again and hopefully this women will either get some morals or be removed from her position.

The waitress brought the bill with the food. Then demanded payment. I gave her my credit card and then she returned for the signed receipt. I told her I was not going to sign it until I had finished eating. So she went and got the manager and she said that's the way they are doing it now. I have never had anyone demanding payment before you have finished eating. Won't be going back.

I have eaten here a lot. My wife works here.

She wanted to go to the doctor, but they said you had to have a doctors note. Doctors visit =$500. Average server pay per week is $350. So in order to miss any work at all she needs a doctors note. I think it is aweful that in order to miss work it takes over a weeks pay. How can you expect to keep employees if they have to spend $500 to miss a day of work which is actually needed.

The company does not offer health insurance, but they require a doctors note? That is a fallacies of the highest sort. How can you go miss a day that is important and afford over a weeks work to do so. I think the fact that a doctors note is required no matter what is ridiculous if the company does not offer medical insurance.

Anyone else see a problem here.

I went to ihop with my girl and my uncle and his girlfriend. Now take in mind that at this ihop they have had a lot of immature people skip out on their tabs... And people at night are usually drunk. It was a late night. My girl and uncle and his girl had been drinking. I was the dd. Also, between me and my girl, we have 10 plus years of serving experience. Mainly crackerbarrel.
Our server seemed friendly. We talked with her and placed our orders. I wasn't hungry, so I got a water. My girl got potato soup, uncle ordered tbone meal, and his girl got breakfast. She specifically asked for no pancakes and the server offered extra grits. This made my uncles' girlfriend happy.
One hour and fifteen minutes goes by; we are done talking we wanted our food. I noticed my uncle and his girl starting getting upset... Therefore rude... But I stopped them and I started talking to the server. I told her could she please check with the cooks to see what was going on. She smiled and did so, and my girl also asked for a coke refill. Now the server was a fault, but only for not keeping us updated on the food situation.
When the food came, after the manager got onto the cooks, the steak tasted awful and was cold, and yes I tried it to make sure my uncle wasn't just complaining. The server forgot about the extra grits and brought pancakes, and it had been 10 min since we asked for a refill. She then tried lying saying it was the steak that took so long. Yet a well done steak, should take a max of 20 min... And that's being nice... Hold on i'm not done... My girl didn't even get her soup!
We asked for a manager. She started talking to us and put the blame in soooo many places. First it was that the server was busy. I pointed out that I used to serve and that my girl still does. Our server only had two other table when we placed our order... When your a server you notice things like this. I told the manager that isn't busy. (Also the other tables weren't bothersome; bothersome tables can make one very busy). Then she said the cooks were busy... Then I said well maybe you need better or more cooks. Yes, I was becoming a smart [censored], because the manager was being rude in her tone, facial, and posture. I told her what about the soup, and the refill? She said, we'll get that. She offered to recook the steak... Yeah rite! Wait another 20 min for poorly seasoned steak?! Plus my uncle was worried someone may spit in it, cause we had been asking bout our food, and the manager had to hurry the cooks to get it out.
He replied, that's okay can I have my money back for this. We had to pre-pay earlier... Apparently this was a new policy. Two small bites had been taken of the steak, me and unc. She replied its policy, we can't do that. My girl replied you're the manager, you can do that. Then I pointed out all the bad things in a smart # way... Never swearing or getting loud. Take in mind we are black and my girl is caucasian. I said, "going by all the bad things from food to service my uncle should be entitled to his money back for that plate of food. Then the manager says you all have to go i'm going to get the officer and she walked away! Oh! Yes this ihop has like 3 cops late at night who keep an eye on things.
I completely understand the cops being around! But we weren't in fault in anyway, so why get them. Plus she acted like we were to be afraid of a cop... Lol. This is why I pointed out our race, because the majority of folks that come in late after the clubs were young african americans. I'm from pa, and I have no problem speaking with officers. I guess her living in alabama and working at that ihop, blacks coming from clubs wanted to avoid the cops...in her mind...
The cop comes over, I talk with him for about a min, then the manager comes over, I guess to see what I was saying (Not to help). She tries to cut me off, I told her,"i'm talking to this officer not you, please don't be rude. "then I tell the cop"now you after explaining all this you can see why we are mad, and she brought you over hear because she can't handle us like we are supposed to be scared of you or something."he smirks and shakes his head agreeing.
This upset the manager, btw, her name is nancy. She butts in again! She told the officer,"I told them I would recook their meals."I noticed she used meals in a plural since. I said told her she said no such thing. She replied again"I did offer to re-cook your meals."
I'm thinking one; we want our money anyway, not meals recooked, but to prove a point to the cop I said"okay, we want our food recooked."she looked at me like she wanted to slap me, because she saw her error, which I saw as her lying to the officer and she said,"oh no i'm not recooking all that. "I replied that she just said she would. Then I said,"you know what forget it go recook whatever." she then left.
Here's the kicker my girl still hadn't gotten her refill, the cop noticed this and he went and got it for us! No joke! We then just left, because who knows what was in that recooked steak now.
And the waitress got to keep her tip and we never got a refund... Nancy and ihop in tuscaloosa, alabama are completely awful! I have never heard of a place to not refund you for such awful service and food you barely touched, because it was cold! Also! Since when did tips become mandatory... We should have been able to get that back easily! My uncle paid cash! She just better be glad it wasn't my money... Or i'd have gotten my money back! Ihop needs to do something about this!

The new I hop at new brunsfels and ih 37 in san antonio texas! Poor service (They forget about you in the take out section) and a no care attitude!

I ordered six pancakes to go and only received just two little cups of butter! No brains when dealing or estimating! No management on site and everyone doing what they want instead of customer service!

Not only that, the ready order stayed on the cook counter for over 10minutes waiting for soneone to pick it up and concude the bagging of the order. This is no way to run a business! This tends me to believe that either I hope corprite doesn't care about the service or it reflects poor supervision!

This Ihop has poor managers, 3400 Williams Boulevard, Kenner, LA [protected] I have eaten there quite a few times, and I do not like the way the managers treat the waitresses, I over heard them. They have some of these waitresses and hostess nervous. I would like to know who the owners are, so I can talk to them. There is a couple of waitresses, and hostess that I really like, they have been very nice to me. They work over night, that is when I go there to eat. I am very uncomfortable with the managers that work there, I have seen them, and they don't act right.

The management of ihop of wausau is completely horrible. Elsa flores the gm is unfair in the treatment of her employees and harasses them. She has had covered up so many dirty secrets of her boyfriend who also works there and still is covering up for him. She mistreats those who are not her boyfriend's family or friends who also works at ihop of wausau. She had cover up for her boyfriend's real name and has never written him up for walking out on her so many times. But if the other employees walk out on her then they are fired on the spot. She has let him stay home with her when she was ill after something had happen to her and there was no doctor's note for the days he was schedule to work that he has missed. The management is so bad that she refused to let her employees request off work and if verbally asked off she says it's only okay if you are the first one. She denies that she is racist but to the employees, she is racist because she has said that, "I shouldn't hire hmongs because of their religion." and "I whether give the mexicans off than the hmong because the mexicans work harder." it is untrue because everyone works the same but the only way she said that is because her boyfriend is mexican. He is also not capable of working in the u. S. And has no documentation that his name is what it is. Because elsa had erased his first previous file and now goes by a different name in the system. What can ihop corporation do? Nothing because so many have had complaints about the manager and the management. Some employees also had been told that they will contact elsa's sister who owns the store. How unfair that the owner of ihop wausau let her sister elsa get away with so many things and don't say anything and brush it off as if it doesn't happen. So many employees that worked there has came and gone and nothing is happening. What kind of ihop is this? Why does elsa get away with all of the things that she does?

My friends and I went to Ihop for breakfast one morning, we got our food and halfway through the meal my friend finds egg shells in their eggs benedict, and they put the egg shells on the side of the plate to show the waitress. We tell the waitress, she just said "Oh, that should have not happened, let me take it to show the manager." So we sat their for about fifteen minutes, she past our table a couple of times. I was saying to my friend we need to speak to a manager right away because we had to get going, a worker there over heard me and asked what is the problem. So we explained the situation and the worker said in a annoyed tone, "Ok, what do you want me to do about it?" So we said a good discount or a free meal politely, then he told us to hold on, the worker was pretty rude to us.

We finally had to grab the waitress's attention and she told us she doesn't know what the manager wanted to do then she walked away to get the manager. The manger approaches us then and says, "There is no way the egg shells could have been in there, we poach our eggs." Ok so we thought well there are bits of eggshell in there some how, and that's it! So we ask where the plate was and the waitress has already thrown it away.

So we said nicely can we get a refund? And they give us a 20% discount? On a 13.00 dollar meal that came with eggshells in the eggs? My friend was very ticked off! The service there was not pleasant, I must say they need to work on customer satisfaction a little more. One restaurant we went to before there was a little green fly on my french fry and they apologized and gave us free fries! So in the end, we came hungry, left unhappy.

My family and I went to eat @ ihop. Most of everything was okay up untill u smell cigarret smoke coming out what seemed maybe the office. I guess the managers smoke there. That's not right and specially for customers that don't like to smell that. Service isint so great. Managers are rude & they smoke inside the restaurant. I won't be going back there again. No way. Its smells liek cigarret. Its a franchise ihop, they claim they can set their own rules. That's something that I think requeres corporation attention

I worked at IHOP and I want to let everyone know how they screwed me over! I worked the night shift for 4 years. A really skanky girl named Shannon got hired and started telling the managers lies about me and things I'd said. She also proceeded to sleep with two of the managers. A friend of the manager who also is a highway patrolman started asking me out repeatedly. I refused to go out with him and told the manager to tell him to stop and to leave me alone. He refused and told me I had to tell him myself which I had already done. After I told the guy I didn't ever want to go out with him the manager that I had informed to tell the guy to leave me alone fired me. I went back in and told another manager what happened so he told me to go to another Ihop location and hed give me a good reference and I got hired at that location. Then I got hurt and they wouldn't file my workers comp. I called the corporate office and the director of franchises told me he didn't know the law regarding workman's comp in OK and he didn't care. I had to threaten to take them to court and had to report them to the Department of Labor before they would file my claim. It took a year.They were rude, and unprofessional. I will never eat at another Ihop as long as I live.