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I Got Games (Castle Clash) / Reward for completed offer not honored

I completed a free gems task for over 2500 gems and when i completed i never received the gems for castle clash and i submitted a missing gems case and it was declined even though i did exactly what was asked and i submitted pictures as proof. I submitted the missing gems request just over two weeks ago, my case number is [[protected]] . I was declined because i didnt "complete the requirements of the offer" but i clearly did in the picture posted. I would like the currency promised (2575 gems).

I Got Games (Castle Clash)

Ke
Mar 31, 2017

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