Menu
IDriveSafely.com
IDriveSafely.com Customer Service Phone, Email, Contacts

IDriveSafely.com
reviews & complaints

www.idrivesafely.com
www.idrivesafely.com

Learn how the rating is calculated

1.6 27 Reviews

IDriveSafely.com Complaints Summary

4 Resolved
23 Unresolved
Our verdict: With IDriveSafely.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for IDriveSafely.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of IDriveSafely.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

IDriveSafely.com reviews & complaints 27

Sort by:

Newest IDriveSafely.com reviews & complaints

ComplaintsBoard
F
6:56 am EDT

IDriveSafely.com you will be absolutely miserable after taking this course

Such an arduous course! I had to take it after getting a ticket for doing seven over in middle-of-nowhere West Texas from a state trooper. You have a timer on each page and you can't progress to the next page until the time expires. There are hundreds of pages in this course and you always find yourself staring at the timer because it only takes a few seconds to read through the page. If you fail a section you have to completely take it over with the timers. Why? I already spent six hours going through the content once? Why do I have to spend another 45 minutes on top of the six hours redoing a section? Just let me review the material I've already gone through at my own pace and retake the exam at the end of the section.

You will be absolutely miserable after taking this course and will have to wait a few hours just to let the steam vent off before getting behind the wheel again. If you haven’t had a ticket recently just get it deferred and don’t waste the extra time, effort, and money taking this course.

Read full review of IDriveSafely.com
Hide full review
ComplaintsBoard
C
8:40 am EDT

IDriveSafely.com they overcharged us greatly

We purchased the drug & alcohol course that is required by the state of Florida before you can get your permit. The website offered for an additional $25.00 to take the permit test online. I called prior to paying to ask if there would be a discount at the DMV when I took my daughter to the DMV to get the permit. They told me at Idrivesafely that the most it would cost is $10.00 for the actual permit card & the hearing and vision test. After getting it all done on there website, we went to the DMV and they told us that the "third party" website ripped us off because we have to pay the $54.25 with them regardless. Yes, the Idrivesafely.com sends the DMV the info that you passed the tests, but it doesn't save you any money...It actually costs you more...Your better off just taking the Drug & Alcohol test that is required and taking the test at the DMV...the Idrivesafely.com claims they are saving you money, but in all actuality they are ripping you off and don't care...I called them and spoke to a supervisor to get my money refunded, he then put me on hold and then hung up on me...I called back, and this happened twice more...

Read full review of IDriveSafely.com
Hide full review
ComplaintsBoard
R
11:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IDriveSafely.com very disgraceful

I agree exactly. This site appears to be a scam. The "Environment" test consists of questions like 1. Lebanon, Egypt, or Syria was mentioned in the reading (Answer: Lebanon is the only middle east country without a desert). Another is 2.Mead, Havasu, or xxxx was mentioned in the reading (Answer: Mead is the largest man made lake in USA). So when 3.Bush, Clinton, or Reagan was mentioned in the exam - I couldn't recall but if the question had been which item was mentioned in the reading a. Clinton balanced the budget, b.Reagan met with Gorbachev, or c. Bush lowered taxes - the point is that all 3 are true but you would recall which one you just read about in the material even though it has nothing to do with driving but it's a check against fraud I guess. Lastly the reading material said that Jupiter was the 2nd largest planet in the solar system - wrong it's the largest but again what's it got to do with driving. And what's this "Environmental" test? I got 76 the first pass and thought well, this isn't the final "driving" test. It popped up again and I could not see how I should review, etc, so I took it again thinking it's the "Environment Test", not the Final, and I flunked again. Then they want another $129 to retake the course plus the girl told me that all of my previouos money was gone so I'd have to start over regarding the court costs, etc. (I think the latter part about court costs must be wrong but it's what I believe she said although she was not really bright having to constantly put me on hold, etc). Big Scam in my opinion - I reversed my charge card payment. I'd advise doing the same to make them do a better job of figuring out who is doing the actual work to pass the "legitimate driving" test, not some phony crap to get another fee.

Read full review of IDriveSafely.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
H
H
hjo92
East Brunswick, US
Oct 27, 2012 3:13 pm EDT

The key stroke authentication process is flawed on their web site. A lot of people will end up go to a public notary to take a paper exam instead of the online exam which defeats whole the purpose of using this online course. You would be better off to go to a class room and be done with it.

ComplaintsBoard
J
3:50 am EDT

IDriveSafely.com they take your money and give you complete bull$#*!

$#*! This piece of $#*!. I took the permit test and got 3 100s on the practice exam and I studied but yet somehow failed the actual test twice. This website is a scam. They take your money and give you complete bull$#*!. Never use this site.

Read full review of IDriveSafely.com and 4 comments
Hide full review
4 comments
Add a comment
T
T
Tim Taylor 1234
, US
Aug 18, 2016 3:07 am EDT

This company provides terrible information and customer service. There is supposed to be curriculum that I as a parent can use to help teach my daughter how to drive. Cannot get to this information. Also, their instructions on what is required to bring to the Texas Driver's License Office is not clear. Don't waste your time with them. Find another course provider that allows you as the parent to see the instructional material

T
T
Terney
, US
Dec 25, 2012 1:38 pm EST

The worst customer service ever...!

R
R
RobertRichard
Tucson, US
Sep 01, 2012 7:43 am EDT

I agree exactly. This site appears to be a scam. The "Environment" test consists of questions like 1. Lebanon, Egypt, or Syria was mentioned in the reading (Answer: Lebanon is the only middle east country without a desert). Another is 2.Mead, Havasu, or xxxx was mentioned in the reading (Answer: Mead is the largest man made lake in USA). So when 3.Bush, Clinton, or Reagan was mentioned in the exam - I couldn't recall but if the question had been which item was mentioned in the reading a. Clinton balanced the budget, b.Reagan met with Gorbachev, or c. Bush lowered taxes - the point is that all 3 are true but you would recall which one you just read about in the material even though it has nothing to do with driving but it's a check against fraud I guess. Lastly the reading material said that Jupiter was the 2nd largest planed in the solar system - wrong it's the largest but again what's it got to do with driving. And what's this "Environmental" test? I got 76 the first pass and thought well, this isn't the final "driving" test. It popped up again and I could not see how I should review, etc, so I took it again thinking it's the "Environment Test", not the Final, and I flunked again. Then they want another $129 to retake the course plus the girl told me that all of my previouos money was gone so I'd have to start over regarding the court costs, etc. (I think the latter part about court costs must be wrong but it's what I believe she said although she was not really bright having to constantly put me on hold, etc). Big Scam in my opinion - I reversed my charge card payment. I'd advise doing the same to make them do a better job of figuring out who is doing the actual work to pass the "legitimate driving" test, not some phony crap to get another fee.

I
I
IDRIVESAFELY
, US
Jun 13, 2012 10:44 am EDT

Hi Jappe,
We apologize that you did not like our course. We can guarantee that we are not a scam. We have been in business for more than 10 years and are approved by the DMV in 35 states. Which state did you take the test in? Were there certain questions that you thought were wrong? We can definitely check the test questions vs. the test answers to make sure there are no errors. If there is a way we can help, please let us know.

Thanks,
The I DRIVE SAFELY Team

ComplaintsBoard
H
3:36 am EDT

IDriveSafely.com do not use this site to fulfill your requirements

I paid the $75 dollars for driver's ed and was not told that there was 180 day limit to it. I called the service rep and she said that it was in the contract. I just looked at my contract and no where in there does it say that there is a cap. She said my only options were to pay and addition $20 to have it open for 30 more days but if I don't finish it in that time I'll have to pay an additional $20 until I do. I am a full time student and have a full time job, needless to say, I have very little free time and that time is spent taking care of errands, cleaning, cooking, and sleeping. The customer service rep was rude the whole time and treated me like I was an idiot or that I was being a b****. Do NOT use this site to fulfill your requirements. It is a total rip off and when you do call for help, the people are completely rude.

Read full review of IDriveSafely.com
Hide full review
ComplaintsBoard
L
3:30 pm EST

IDriveSafely.com I had a terrible experience with I drive safely

I had a terrible experience with I Drive Safely. I paid the $30 fee for the class unaware of an arbitrary automatic lock on accounts older than 180 days. Their website said to contact them to unlock the account, so I called customer service.

They said they wouldn't unlock the account unless I paid an additional $10 fee! I asked them if it was possible to waive the fee since I already paid for the course, but they refused. I even talked to someone in "upper management" who rudely explained that they were trying to charge me an extra $10 as a courtesy (not sure how that makes sense). She even tried to suggest this nonsense was somehow a result of coordinating with the courts. There's no way any courts are trying to get them to charge ridiculous fees... which she finally admitted.

Also, they claim the fee is in their terms and conditions, but it is NOT! Unbelievable. There are plenty of other options out there, so find another online driving course that isn't rude and doesn't try to screw their customers.

Read full review of IDriveSafely.com
Hide full review
ComplaintsBoard
M
3:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IDriveSafely.com horrible customer service

This company and others like it are a ripoff. They make it impossible to complete the test, so you have to enroll into a class room in the long run. First of all the test consist of topics not related to driving at all. You learn about trivia you never cared about before. Call center phone reps like Nina are useless and a waste of minimum wage. If you ask for a manager you get Rachael who is queen airhead and now you understand where these come from. These companies are just rip offs, save you money and take the class.

Read full review of IDriveSafely.com and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
D
D
Dj ohnson
, US
Nov 19, 2023 8:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

I keep getting the verification denial every time I get pass 50% on the coarse . I can not speak to anyone because they say that they are closed at - 1:00 pm in the afternoon & they want me to pay money to speak to a specialist , when I already paid for this coarse . I need help finishing my coarse

G
G
Gerald Ruffin Sr
, US
Apr 19, 2023 7:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was almost finished completing the course, and they locked me out. Stopped me from finishing the course.

A
A
Alan1234567
, US
Nov 12, 2018 7:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

Their authentication system failed and they required me to retake the entire course because THEIR SYSTEM failed! Stay away - really awful site - ridiculous waste of time.

B
B
Buddy Williams
Buna, US
Apr 11, 2014 10:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid for the online drivers education course but never received my certificate in the mail. I have called twice in over a month & they say they mailed it. I asked could they send it certified mail because something was happening to it between there & here, they said I would have to pay $20 for FedEx to deliver it.

T
T
tired of scammers 2
orlando, US
Jul 11, 2011 10:48 pm EDT

I googled for a traffic school and found them for Florida Driver Improvement Course, with a money back guarantee, $8.50 course which sounded too good to be true. I gave my CC information and then get told that my CC was successfully charged $16.45. I contacted them about being overcharged and they responded that the state of florida requires them to charge documentation fees. I went down to my local DMV and asked them if this was true which they indicated there is no such thing. They also said that they don't recommend any particular company to take the Driver Improvement Course since there are alot of them and some are questionable companies. Well, I found one and its called NDSS, I Drive Safely, IDSS, or whatever they changed their names to. This company now operates out of California and will scam you out of your money. Money back guarantee? Buried in details on other pages state that to get your money back you have to pay a $8.00 processing fee. LOL! Tell me this is not a scam.

STAY AWAY FROM NDSS, I Drive Safely, IDSS OR WHATEVER THEY CALL THEMSELVES!

M
M
Mike 0
Seattle, US
Oct 29, 2009 7:18 pm EDT

Its a lot worse than ya'll think, I bought just the drivers test and the test had numerous dupe questions and NO GRAPHICS! When I complained they told me the questions were generalized, not for my state (WA) and the graphics were no big deal

I should checked here first...

jeez

S
S
SGail0714
Staten I, US
Oct 16, 2009 7:21 pm EDT

First, it is a ridiculous amount of work. Your better sitting in a class for 6 hours then do this since it has taken me multiple weekends and I'm not done yet! However, that is not even the worst part. I was finishing up another horrible chapter and was prompted to put in my password. When I was typing my password nothing was coming up on the screen and, because of an obvious website malfunction, had a failure on my record (you can only get 2 and then you have to start it all over!). When I called to have it reversed, I was told it was not the website but my computer, which I have been using all along and NEVER had a problem with it at all! They refused to do anything for me and told me to blame the DMV! Wished I was sitting in a class right now!

J
J
Jan McD
San Francisco, US
Sep 18, 2009 10:27 pm EDT

I passed their trivia test, and have been waiting for 3 weeks for the certificate. Where are they mailing it from, Mars?
I've been on hold on their 800 line for 20 minutes and counting.
They had no trouble accepting my payment; took less than a minute.
Needless to say, I don't recommend this company.

U
U
Unk
Tampa, US
Jun 23, 2009 2:48 am EDT

The logic the person uses to defend the company sounds really unprofessional. This was enough alone to not sign up.

T
T
The Rest Of the Story
123 main street , US
Jun 11, 2009 12:44 pm EDT

Actually, the person complained was the same irresponisble person that was speeding to work, smoking a cigarette, and drinking her Starbucks in all hands while talking on her cell phone. She is obviously irresponsible and is why she is in her situation. Had she simply read the course and understood what she was doing vs flipping through the pages while smoking her crack, she would have passed. The pass rate for online courses is 98.25 % - obviously she is the remaining few that can't seem to accept any responsiblity for life and blames others when she catches her fingers in the door when she closes it, while holding her baby and cigarette in each hand.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact IDriveSafely.com customer service

Website

www.idrivesafely.com

Most discussed IDriveSafely.com complaints

horrible customer service
2
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with IDriveSafely.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with IDriveSafely.com Customer Service. Initial IDriveSafely.com complaints should be directed to their team directly. You can find contact details for IDriveSafely.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about IDriveSafely.com. Discuss the issues you have had with IDriveSafely.com and work with their customer service team to find a resolution.