I called technical support. / internet
My internet has been down 5 times. I pay for the extra support people to come out and they got me. A new motum. Of course on suddenlinks side they said it looks like it is working and I said well it's not on mine and she clearly kept saying all she can do is send someone out and I asked "May I speak to someone who can reset my motum" and she said of course and hung up on me. I can't believe the disrespect. I paid for it I shouldn't have these problems. Will NEVER recommend to anyone.