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2.1 844 Reviews

Hyundai Complaints Summary

233 Resolved
610 Unresolved
Our verdict: When using services from Hyundai with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ComplaintsBoard
N
12:00 am EDT

Hyundai duplicity and worst service

Re: Hyundai Service Station

With great frustration & deeply annoyed by HYUNDAI authorized service station, I want to acknowledge following complain I written to Hyundai India pvt. ltd. to every person who want to purchase Hyundai car or already purchased. I have faced several serious problem since 3 years after taking santro from NAVJIVAN MOTORS, SURAT. As I had earlier complained on (Saturday, October 29, 2005 2:50 PM) regarding silencer replacement & that problem solved after your intervention as dealer completely reluctant to do so & for your kind knowledge silencer replaced by your authorized dealer was duplicate which is a serious crime from dealer side as well as your side because dealer in fact representing you only.Whether any customer can expect so daring by a dealer that a so vital as well visible part of car replaced will be duplicate. This is to be noted very seriously as it representing your culture & workmanship which a cheater only can do. I am having photograph & receipt of all wrong doings.This was rectified later on by my alertness. Now I would like to tell you second story.

Front wheels of my car was getting very hot after running a little distance & pick up was worst. I reported this problem during every last 4 servicing in last 3 years but everything got in vain & they have rectified nothing. My car was getting hot as before servicing. I am living 100 Km away from Navjivan, Surat & for servicing only I used to visit this dealer as is costs me Rs 1000/- in single trip petrol expenditure. During the above period my car was either under warranty or extended warranty. I lost interest in my car completely as the dealer have make up wrong theory in mind that it will be never corrected. But for the God sake this problem was rectified by simply replacing a brake master cylinder by analyzing a low level mechanic in the same service center who never had given little attention to this chronic problem but this this time they charged hefty. This definitely shows your lack of sincerity to your customer & product you are selling in the indian market.

From that day till date I am following this complain daily either through your customer service personnel sitting at [protected] along with the dealer but not a single action initiated from your end to arrest my complain & give me back the monetary loss as well as mental agony I suffered in the last 3 years. Every time your customer service personnel told that complain in under progress & forwarding the case again on high priority basis. At the same time dealer told that they have sent the letter to Hyundai for reimbursing. But so far no one has informed me about conclusion you have taken.

But today I had given last date to address my problem as required by your customer service personnel Mr. Sandeep Power & after lot of following up to him, He informed that dealer informed him that they will not compensate the bill as required by me.As I am accepting this is a final decision taken by your company because no one is there in your company to address the customer grievances. You people has left everything to your dealer whether they are tarnishing your image & committing wrong with this customer. Now onwards I am free to take all necessary action which includes publicizing the above incident to print as well as digital medi, reporting to different websites as well as in government consumer protection sites apart from filing litigation against HMIL in Indian court of law.

As I do not have phone nos. of your top management so far & hence I am unable to communicate with them.I will not be responsible for any loss occurred to HMIL due to this fact finding & work culture about your company & acknowledging to Indian public about the reality of HMIL so that other people will not be trapped in myth after seeing nice ads by your company. I have given you sufficient times of more that one & half month to address this tiny problem.

No phone calls from the dealer will be entertained. Only original Hyundai management representative phone calls will be entertained here after for any further clarification. My department may also follow up this case because I am government official.

NAVIN KUMAR

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Sarit Guha
,
Oct 04, 2008 5:15 am EDT

Hyundai service are really a frustrating experience. They lack basic customer satisfaction orientation. I am not at all looking for a second car from Hyundai. I have a Santro and this is enough bad experience.

ComplaintsBoard
M
12:00 am EDT

Hyundai poor customer service!

On june 29, 2007 I took my car in for a regular tune-up, and low and behold my service bill was twice the price do to them doing unauthorized work on my car. The shop refused to drop the extra charges. So if any one in the victoria area is reading this, please do not take your car here, or even purchase any car from them at all.

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Phaedria
Victoria, CA
Mar 04, 2013 4:09 pm EST

Wow a smile and kiss off message. I knew there was a reason I don't deal with Hyundai's service dep.

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JordanTame
Victoria, CA
Apr 18, 2011 8:06 pm EDT

Thanks for your comments, we understand that buying a car can be challenging especially when you feel like you're being mistreated but I have some great news for everyone, Mark is no longer the General Manager, in fact I've worked here for almost a year and this is the first time I've heard his name. We have lots of great new employees, and a new attitude! We always go the extra mile for our valued guests so I encourage you to come down and see for yourself or visit our facebook page to find out all the great things we've been doing lately, for the community, for charities and for YOU!

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Kim Recalma
,
Dec 12, 2007 4:01 pm EST

We are with you on your complaint... they all need to also keep their stories straight!... The owner Mark needs to take educate himself on customer service. Had a bad experience ourselves.

ComplaintsBoard
A
12:00 am EDT

Hyundai pathetic service center

I went to the Talwar Hyundai Service center at Tolichowki, Hyderabad on 27th June 2007 to get the wind screen replaced as I met with a minor accident. The service adviser there (Mr Arshad, ph: [protected]) does not have the common mannerism and respect for customer and behaved as if he was doing a favor to me.

The jobs written on the job card were: 1. To replace the wind screen and 2. Replace the wipers. They made me run around the service station in the morning by calling me the next day saying the car is ready whereas the repair was no where near completion. They dropped me back to my office after making me wait for 45 minutes and promised to deliver the car by 2.00 PM.

The car was delivered at 2.30 PM but only the wind screen was replaced. The wipers were not replaced and they were not functioning properly. When I called him he mentioned there was no stock and thats why the wipers were not replaced. when I insisted I should have been informed about this, he shouted at me saying "go complain wherever you want, I don't care. We do not have stock and hence we did not complete the job".

This is the way customers are treated by Hyundai and they flaunt about their happy customers... PATHETIC

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Good Hyundai Service Centre
, IN
May 25, 2010 4:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have shifted my residence to hyderabad (mehdipatnam) recently from mumbai. Want to give my Santro Car for servicing ánd minor repairs. Can anybody suggest me a good Hyundai service centre in and around Mehdipatnam or Tolichowki area?
Regards
Syed Haseebuddin

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Praveen Kumar M
, IN
Dec 21, 2009 7:20 pm EST

THE WORST DEALER . THE WORST SERVICE CENTER.
If you go to talwar ... Please call yourself a FOOL and beleive me you will hang yourself.
I read bad reviews but still I went to talwar beleiving that reviews might be wrong... But if you do that go hang yourself

ComplaintsBoard
A
12:00 am EDT

Hyundai accent

Re: Hyundai

I bought an accent last year (accent 2006), and this year, the hyundai in Syria said that there is a problem in this car. The problem was found in its driving wheel , and they added that it causes a lot of serious car crashes .They offer to change the whole system of the driving wheel by paying 400$ . I wonder if this problem is serious and really was found and if it is, I wonder if we should pay this amount of money, especially that the problem is in the system made by you, and wasn't caused by drivers.

Please send me your reply to this address :
[protected]@hotmail.com
the problem i talked about is in Syria...

Yours Faithfully,
Aws Alkhalil.

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A
12:00 am EDT

Hyundai horrible after sales service

I would like to inform you that i purchased a new santro xing-xo from your borah hyundai showroom situated in tinsukia (assam). I was very glad to be a owner of the new santro zing, but after the first servicing of my car i was very disappointed. It really made me feel that i have done a big mistake by purchasing a hyundai car, for i didn't got the after sale service from you. I thought that your after sale service would be much better than that of maruti or atleast not below that, but i was very much surprised that ur service was not upto my satisfaction. I would rank it as 0.5 out of 10. I purchased a new santro xing from ur tinsukia showroom on 19-04-2007. Just after 45 days i gave it for 1st servicing.

On arriving at your outlet i had to wait their far an hour or more to get a job card. Then i had to tell them if i had any problem. I sighted them 2-3 problems. To my great surprise they checked only the things that i complained and nothing else. After 15 min, they said that your car is ok and you can take your car after 15 min which they i think required for washing.

Well, to me my car was handed over in a very dirty condition after my first servicing fully covered with dust. The internal cleanliness was also very dirty. It seems that the company don't have a vacuum cleaner in their dealership situated at tinsukia (assam).

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Manish Nanda
, IN
Jan 13, 2010 5:24 am EST
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not satasified with car service

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Dharm Veer Choudhry
,
Dec 29, 2007 5:01 am EST

I too facinging the worst situation about my sentro car And the behavior of the dealeris so horrible and arrogant that I will never recommend any one to buy any Hyundai make cas

ComplaintsBoard
J
12:00 am EDT

Hyundai incomplete poor servicing

This email/letter’s purpose is to demonstrate the unacceptable level of service from Trident Automobiles with regards to the vehicle mentioned above. Service levels have been on the decline ever since my Santro was purchased from Trident in May 2003. The latest series of incidents proves my point and deserves further action/resolution from Hyundai Motor India Ltd.

Chronology of Events:-

• Vehicle given to Trident service center Indranagar for routine six month check up on 07 Feb 2007. Repair Order R200701913.
• Horn was tuned but customer not informed about this at time of delivery.
• Horn malfunctions. Car is brought back twice to be fixed.
• No resolution – Customer complains that horn not working. On insistence Mr. Preetham Shetty (service supervisor) dispatches mobile service unit to customer residence and fixes horn – why wasn’t issue fixed correctly the first time around. Poor quality customer service.

• April 14 2007 – Vehicle meets with minor accident – impact into central median. Axle damaged and A/T transmission fluid leak.
• Call made to Hyundai Mobile Service. Mobile Service hand off to tow truck /crane service. Invoice No: 1156, Spot Crane Service.
• Vehicle towed to Sheshadipuram facility. No follow call from mobile service to let customer know if car has safely reached Trident Hyundai Sheshadipuram facility?
• April 16 2007 – no call from body shop re: car condition/estimate. Why?
• Body shop not aware of transmission leakage until customer intimates them. Why?
• Repeated calls made to body shop for estimate – NO RESPONSE.

• April 17 2007 – Estimate number: S200701041 received for total of Rs 3,20,386.98 – More than the value of the car and enough to buy a new Santro Xing!
• Complaint emailed to [protected]@tridenthyundai.com and [protected]@tridenthyundai.com about the over-priced estimate.
• Standard generic response provided from care – no empathy, no one cares!
• Call received from Srinivas from the body shop Sheshadipuruam apologizing and revised estimate faxed.

• April 20 2007 – Revised Estimate: S200701041 received for total of Rs. 58,884.33 How has estimate dropped suddenly from 3.2 lakhs to 58k? Why the discrepancy?
• Customer gives ok to commence repair work April 20, 2007

• April 25 2007 – No follow up calls to give customer repair updates? Why?

• Late April 2007 – Call received from Trident Ccare asking how car is after service. Car is not with customer but still in garage. Why does Trident Ccare not have up to date information about repair status? Very unprofessional and irritating.
• Repairs carried out at very slow pace. Estimate covers replacement of axle, suspension, rims and transmission pan and gasket etc. No mention of any torque converter damage/issues.

• May 03 2007 Vehicle ready for delivery on 03/05/2007. Customer requests delivery from Indranagar location instead of Sheshadipurum location.
• NO TEST DRIVE CONDUCTED BY MECHANICS PRIOR TO CUSTOMER DELIVERY.
• Service adviser not aware care is at Indranagar location. Customer made to wait for 3 hours.
• Service adviser in a hurry to get payment. Customer insists on a test drive first.
• PROBLEM:- On Test Drive, Transmission not shifting smoothly. Why was vehicle driven a long distance from Sheshadipurum to Indranagar in such a condition?
• Service advisor Srini runs engine diagnostic – discovers problem with sensor.
• Srini not available the next day. Cust handed over to Preetham Shetty.
• Second Call received from cust care center about perf of car after repair. Once again car is still with Trident – unprofessional and irritating. Cust care and garage not synced on status of vehicles. WHY?

• May 06 2007 – Fault diagnosed – Faulty Solenoid. Part to be ordered from Chennai – Delay of 3-4 working days.

• May 15 2007On Delivery on May 15th, problem not fully fixed. Mechanics give up and don’t know how to strip transmission apart – additional costs. Mention Maruti has easier to fix auto transmissions. Cust pays Rs 55,360 RO R200702322 and R200706355. Adviser mentions it will cost another Rs 50,000 to fully fix transmission. Why was this not mentioned earlier? If Trident Hyundai cannot fix, who can?
• Horn not working. Repeat of issue of Jan 07. Customer not happy.
• No survey provided to customer at time of payment. Why?
• Vehicle still in not 100% driving condition. After 4 weeks in Trident’s care.

• May 25 2007 – Customer checks A/T transmission fluid while engine is running and in Park - Fluid levels at the critical ‘low’ mark. Why?

• May 26 2007 – Vehicle taken back to Hyundai. Service Adviser Preetham Shetty admits A/T fluid not topped up properly when transmission was being inspected/repaired. Tops of fluid. Why was this not done properly?
• Faulty Horn inspected – Invoice D [protected] – Preetham advises replacing horn. Cust agrees.
• Vehicle driven back – Left indicator lamp not working properly. Call to Preetham – Left Headlamp assembly wiring not connected after horn replacement. Why?
• Upon customer insistence, electrician dispatched to customer residence and issue resolved. – very sloppy service and sheer negligence on Trident Hyundai’s part.

Questions/Comments:-

• Why did I have to inform the body shop about the transmission leak? Hadn’t they fully inspected the vehicle yet?
• Why is Trident’s follow up system so screwed up? No one has the decency or common courtesy to keep a customer looped in. The Ccare department has no clue about the status of vehicles being serviced. Obviously a reflection of the professionalism and attention to detail Trident stands for?
• Why was there such a variance between estimate number 1 and 2? Regardless of a repair being paid for by cash or insurance claim, an estimate provided should reflect the proper labor and parts charge required to get the vehicle to a 100% fit condition. The damage in my car didn’t’ mysteriously change over night.
• Why was the vehicle driven from Shehsadipuram to Indranagar when the transmission wasn’t fully inspection/work fully completed? Tirdent Hyundai caused further damage to my transmission during that drive and I hold them fully responsible for this.
• Why was the vehicle not test driven prior to delivery?
• Why was an estimate given when the service team did not fully know how to fix the problem? I can assume a FALSE estimate and promise was made to me.
• I was charged Rs 55,000 and my car is still not a 100% why?
• Why was no survey provided to me at time of payment like they usually do?
• Why was there NO follow up phone call from Ccare after delivery? Why is Trident not willing to take my feedback? They cannot accept responsibility of their own faults and don’t want you (the manufacturer) to know this! How can this be a trustworthy dealership to do business with – NOT?
• Why the transmission fluid wasn’t fully topped up? Why wasn’t this double checked and I can assume more damage has been caused to my transmission because of this negligent behavior!
• Why wasn’t the headlight assembly put back together after fixing the horn?
• Why does a Hyundai repair team quote Maruti as having easier transmissions to fix? Should I have taken my car to Maruti for repairs? Why kind of customer confidence does this instill? I can assume Hyundai repair folks can’t fix their own cars!

CONCLUSION:-

Mechanics at Trident Hyundai are NOT following proper checklists or guidelines set forth by Hyundai Motor India Ltd. Work is there for un-professional and incomplete leading to numerous customer issues after service work is under-taken.

Trident Hyundai has not been able to scale with the massive growth in sales volume. Their service centers cannot handle the load and do not have proper qualified personnel to fully satisfy their customers. The dealership slogan “Drive Home a Relationship” is thus false advertising as they cannot deliver what they promise.

What should have been done?

The customer should have been updated at all times about estimate/repair progress. A 4 week turnaround time is unacceptable considering the magnitude of damage in this scenario. Work should have been completed in 2 weeks maximum.

The Trident team should have consulted Hyundai Motor Company India Ltd and diagnosed the problem, reverted back to the customer and endeavored to fix the vehicle instead of wasting time and coming across as ignorant.

Considering the damage caused to my transmission, whilst under Trident care (driving the automobile when unfit to drive, fluid levels lower than permissible levels), Trident Automobiles should fix my transmission free of cost and pay me damages for inconvenience caused. No effort to apologize, provide a rental car or help fix the issue has been suggested thus far by Trident.

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NeerajMaurya
, IN
Jul 07, 2009 1:44 am EDT
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The issue here is generic & we do face such problems; the basic reason being that we over-trust a certain company & just allow any representative of the company (experienced or not) to play with our product. Most of the cases, the first guy to put his hands on our hard-earned product (in this case -- a santro) is generally a new-under-training one. When a few lot of these experimental guys play hit-&-try game, do they realise that the problem is serious and subsequently the case is handed over to the seniors. Also, the problem as mentioned in the initial stages to the inexperienced guys is seldom reported to the seniors (or the more experienced). In this case, as I understand, is that the customer was really fed-up & frustrated & just wanted to take deliver of his vehicle from the service centre... for this he may have certainly signed the satisfaction slip. But please note: how can you make a customer satisfied just by getiing the car driven a few metres and getting a physical inspection done? It certainly will take a few or maybe 100 or even 1000 kms before you realise that the car is still faulty. The guys at the service centre are just trying to cover-up their mess & eventually saving their jobs. The customer is certainly not making adventure trips to the service centre-- no one wants to make a trip to the service centre unless he has some issues.
I would request you (the customer) to take the case to Hyundai, Korea (just email on their site); better still... email (the same matter will do) to all Hyundai sites of as many countries available (get into their contact/ support/ feedback, etc.).. Then only can you put pressure on these service centre guys & get results. Hyundai is a reputed company; & remember a bad salesman does not mean that a departmental store is also bad--- fight man! fight direct! Let Hyundai Worldwide know. Bye & Hope your issue is resolved soon!
Neeraj Maurya, New Delhi

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Samir Choudhry
,
Jan 13, 2008 1:03 am EST

Car freak who ever you are this is my phone number, +[protected], if you have the balls to call me do so and not only will i show you who is talking through whose behind, I will also show you who the idiot is.

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Car Freak
,
Aug 21, 2007 3:49 pm EDT

24 days ago by Samir Choudhry [send email]. Evidently this person has a lot of time on his hand to key in this long complaint, especially when he is not even the user of the car. However what he has left out are the crucial issues these are best discussed in person with him.

How would the idiot above know about this situation and what does the owner's father have to do with this?

Obviously this guy is talking through his behind.

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MONKEY MAN
,
Aug 20, 2007 6:50 pm EDT

People should buy a Japanese car instead cause Korean cars are rubbish.

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Samir Choudhry
,
Jul 28, 2007 12:30 am EDT

Evidently this person has a lot of time on his hand to key in this long complaint, especially when he is not even the user of the car. However what he has left out are the crucial issues these are best discussed in person with him.

The actual user, the father of this person, has confirmed in writing that he is completely satisfied with the services rendered.

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The Customer is Always Right
,
Jul 09, 2007 5:14 pm EDT

It's a pity such dealerships have let you down and took time to empathize and respond. India has a long way to go with regards to customer service. Instead of apologizing to the customer and trying to rescue the situation, the dealer tries to justify actions and prove that the customer is to blame.

They need to be responsible and fess up to mistakes and then assist the customer and change a negative situation to a positive one, to win back customer confidence. That is proper customer service.

More people need to fight for their rights and complain in consumer court and take stories to consumer boards such as these and to the media to expose poor customer service.

Jai Hind.

ComplaintsBoard
M
12:00 am EDT

Hyundai poor paint quality / dont waste money on hyundai products!

I bought a new hyundai elantra on 14 feb 2007 for my wife, the vehicle paint has started developing pin holes and chipping it seems as the vehicle is repainted or the company has started using sub standard products and are fooling their customers. So dont waste money on hyundai substandard products / save your money.

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JennieLiving
Falconer, US
Aug 05, 2010 11:22 am EDT
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Last August we bought a Hyundai Elantra from Fusillo Hyundai in Grand Island, NY. After one winter we discovered rust spots. We assumed it would be no big deal. We called the dealer and were told they could not help us and they would contact Hyundai about it. It has now been months. Our calls aren't returned and we have 4 more years of payments on a car that rusted in the first year. We have never bought a new car before and I am so disappointed that we wasted our hard earned money on this company. We are affraid the car won't even hold up long enough to pay it off!

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12:00 am EDT

Hyundai hyundai india customer service and dealer (m/s. popular hyundai) cheating customers

My father-in-law bought a Hyundai Getz car from the dealer Popular Hyundai, Cochin in October 2017. He was offered an exchange bonus of Rs 10,000 for selling his old car. He submitted all papers to the dealer on November 21 2017. However, when he called up the dealer later, he was told that they somehow misplaced all papers. Subsequently, a 'Sales Advisor' (one Mr Rony Varghese) from the dealer came to his house and collected the papers again. When he called up in April 2017, he was told that the cheque has been received, and is waiting for signature from the Secretary - who was on leave. When he called up in early May 2017, he was told that the exchange bonus has been rejected!.

We went to the dealer on Saturday, 12th May and met the Sales manager, Mr. Abraham. He did not listen to us properly, and was speaking over the phone, and looking at the computer when we were explaining the problem. He first told us that the cheques are being issued by the dealer, not Hyundai. However, when we questioned this, he changed his stand, and started telling that it is Hyundai who issues the money. He also showed us certain documents which he told are 'cheques' that have been issued. Upon close examination, it was found that these documents are just some challans, not any cheques. He was not ready to show us any documented proof regarding the rejection of our exchange bonus by Hyundai. We had to come out of the room since he was not at all listening.

I had called up at the customer service number, and spoke with two representatives - Sruthi and Neha - on 12th May. They told me that they will inquire and call me back, which has not happened till now.

I then sent an email complaint to the customer service on May 14th, and one Ms. Aashika Singh told that they will contact us soon. This has not happened till now.

I suspect that there is a unholy nexus between the Southern India Region Sales department, the dealer and its Sales Advisors, who have pocketed the amount amongst themselves, and is now trying to hide it, These men and women are tarnishing the image of the Hyundai company. I am going to file a case against these folks. So guys, beware of the dealer M/s Popular Hyundai India ---- NEVER buy car from them.

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kumarmanand
, IN
Apr 14, 2010 1:32 am EDT

On April 8th 2017 I visited your Peeragarhi Outlet (Deep Hyundai Service Centre)for second free service of my
Hyundai Getz DL4CA J7330 at 8.45 AM Sharp which proved to be a worst
ever experience of my life and which does not suit to service level
being provided by company of your repute.

I was assisted by Mr. Sushil Sharma, advisor who asked me to collect my
vehicle at 3.30 pm but on my request he agreed to handover it at 12.30
but unfortunately it was handed over to me by 3.30 pm. It was so
unmanaged there that i was moving here and there to get the needful
done, i was searching for person for wheel alignment, i was searching
for person to do touching work etc. Mr. Sushil Sharma was initially
very helpful but with the number of customers he almost forget about my
job and started ignoring. I went to Mr. Rajesh (Manager on site) and
requested him to do the needful as i had to pick my daughter from
school at 1.00 pm but he disappeared from them and i was waiting for
wheel alignment to be done. Interestingly at wheel alignment not even a
single person was present and i waited there for almost one hr and when
Mr. Sanjay came there he said that as the Car has driven only 5200 kms
it needs not to have alignment. Here i would like to ask if i had
informed earlier that my vehicle does not need any alignment i would
not have wasted 2 hrs there. I finally left from there at 3.30 pm and
the overall experience was so worst which force me to say that service
quality was of very low level in comparison to what is being promised
by you and i would not recommend any one to visit that workstation in
near future. All, Sushil Sharma, Rajesh Kumar and many more were
totally unprofessional and unhelpful. They people don't understand the
importance of customer time and pain.

Request you to do the needful to avoid re-occurence of same in near
future.

Regards

Manoj Anand
[protected]
[protected]

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daniel naidoo
, NZ
Jun 11, 2011 7:14 am EDT
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My wifes car was having a problem starting, apparently waht we have been told is that this is a common problem yet, the car had to go in 4 times for the problem to be rectified, hopefully this is the end of the problem. I have been given an email address to lodge a complaint, its been a month now and i have not received any feedback to date. When my vehicle was taken in, my car was used to drop my wife off at work. My concern is they have courtesy vehicles and they dont use them to pick and drop off customers. Yet they clearly state that the provide this service. I took my vehicl for my 1000 km service and clearly told the guys at the service department i will pick my vehicle at 17hoo, yet without my permission my vehicle was dropped off at my work place and my keys given to a third person who i didnt even know. This is the first service department i see provide a service like that, other companies bend over backwards to offer their clients good service. Specialists who dont know what they are doing, wake up guys.

ComplaintsBoard
K
12:00 am EDT

Hyundai rattling sound from steering column

I have this Santro Xing erlx purchased in May, 2006. This is indeed a cool machine specially on city roads and of course on highways, with superb driving comfort. However, the teething problem is a rattling sound that comes from somewhere near the steering console, once the car hits a bad patch of the road.

One of my friends has confirmed that he too has the same problem (his car would be about by 2 months older than mine) . On enquiring with two HASC, they say that Santro does have this problem all through... and the issue is currently on the Hyundai's drawing board. What do the other owners have to say?

Reg.
Krishnendu Chatterjee
Kolkata, India

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shashibk
, IN
Dec 06, 2009 1:53 am EST

i own a 2008 model santro gls erlx and experience same rattling sound whenever it hits even a small patch of rough road. The service center people told me that this is a coomon problem in santro and they were kind enough to let me test drive some of the newest santro cars in the lot and to my surprise i found same sound in fresh santro also. This thing has been brought to the notice of company and the customer service center person has assured to reply within a week.
lets hope for the best.

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jas
,
May 28, 2007 2:11 am EDT

I am facing similar problem (rattling sound near the steering column) with mine may 2006 model santro. When i showed it to service center they told me its nothing to worry and the sound was normal... even i was wondering how come its not an issue, now i ll get back to them..

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Pramod Chauhan
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May 20, 2007 4:35 am EDT

Hi,

Even i am encountering similar problem - rattling sound somewhere near the steering column / or within the dashboard...

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12:00 am EDT
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Hyundai poor and expensive servicing!

My Car Santro XG 31000 kms - HR 51 S 6181 was serviced at Nimbus Motors Noida workshop recently and following are the points i noted are below par standards of service I am used (this being my third car and have experienced different service centers so far at various places:

1. Brake pads were replaced again (last being replaced at 16000 kms) - I feel there is something wrong here as I have never experienced this before and strongly recommend checking of quality of spare parts being used here
2. Alignment of the car at such major servicing interval was not taken care of and the car swerves to the left noticeably if not severely.
3. Minor complaints like headlamp adjustments, windshield water spray adjustment, glove box loose etc were disregarded altogether
4. Last but not the least the cleaning and washing of the car was so poor that i had to take the car back again to the workshop and even the workers agreed that there was some problem as there was still dirt remaining inside. The dashboard was polished on top of dirty surface , engine was not washed, battery water top up level doubtful and water not added to the water tank.
5. Cleaning was still not satisfactory after the second round and on my insistence that i dint have any more time they asked me to get back the car again for a free wash - which shows that I was right on my part but is of course ridiculous to take the car thrice to the same workshop for cleaning.

I was charged INR 7800/- for the servicing and I feel almost cheated and doubtful whether they even replaced the engine oil properly - forget about engine decarbonization.

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ajain97
, IN
Mar 18, 2010 1:03 am EDT

Hi Firends,

I Purchased Santro GLS (CNG)from Hundai Motor Plaza in 2008.I spent 55000 extra for CNG varient.At the time of delievery they told me that after three months they will provide me CNG papers but after 1 YR and N number of meeting with them they can not provide me any CNG documents and till now I am not able to endorse my registation card.There behaviour was really redicilious.They really harras me and finally I decide to run my car without CNG endorsement.This is really cheating by company and after N number of meeting with Hundai Motor Plaza I got only assurance not else.

Second thing I faced same problem as other friends, I visit Himgiri Hundai(Peeragarhi) for regular service.I have no complaint about break shoe.I droped my car there and there executive told me that there is exp of 3-4 k.But once I reached home I got call from service advisor that your brear shoe need replacement, I said that I don't have any problem with breakshoe so please don't change, he said that sir this is in bad condition and ur phone was not working so we already changed that.I got shocked.I have another car Swift.I done 55000 but till now Break shoe are prefect but how can they change break shoe after only 15000.

There only objective during service is shotup our bill upto 7-8K.They r really big cheater.

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Sulay Kumar Chanda
, IN
Nov 01, 2009 5:33 am EST
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Hyundai Motors
Dear sir/Madam
I have purchased one Hyundai i 10 era from Oja Hyundai at Guwahati on 30 Th
March2009. After 2 months of purchase the vehicle started giving problem. The fan for
cooling Engine moves contnuously more than 30 Minutes non- stop. In June i had gone
Oja Servicing centre, Guwahati four times. First they did not found any fault and finaly
on 28 th June, 2009 they told me that Thermostat valve has been changed and now
onwards it will not give trouble. Fortunately for next 2 months it worked ok, but after
that it again strted giving same problem. On October 29 the fan moved for more than 40
minutes non- stop. finding no alternative i have switch off the Key. On 31ST October I
had given the vehicle to nearest Hyundai Servixing centr, Saraighat Hyundai at
Adabari, Guwahati. They kept the vehicle for 2 days for finding fault. After 2 days they
diagonized that Censor was not working and there is no stock for censor at theit stock. It
will take 4 days to requisition for censor and asked me to take the vehicle without any
rectification. Such was harassment i am getting after purchasing such condemned
Service Engineer are never capable of finding fault and rectification. A vehicle of 2
months old if gives problem in such manner it should be substituted by a new one. Why
under these circumstances i should not be provided with a new car as your
service Engineer will never be able to rectify the problem and I have bear life long with
this condemned vehicle. So please guide me what to do
Thanking you
Yours sincerely
Sulay Kumar chanda
Sagar Housing Complex
Kamakhya nagar, Adabari
Guwahati-12
Mob No-[protected]

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Varun Jain
, IN
Jun 06, 2009 6:52 am EDT

DL8CS-1161 hyundai complaint
Mail IInd .

To,
M/S. Hyundai Motors

Dear Sir/ Madam,

As per my eairler mail regarding problems with my car registration no : DL8CS-1161. I received a call from himgiri hyundai for my car cheque up. I have give them my car for one day in the evening when I reached there they told me that your alliengment problem will only be solved when you change your tiers & it can’t be sought out with anything else & about A/C. they told me that we have cleaned the filters & there is no problem & you can drive the car & give us the feed back. I took the car & the very next day I have to go to out of Delhi I was expecting that my car should perform better than before but I was wrong the problems are same occurring again & again . then I called to the person he told me to bring the car to the workshop. Tell me one thing don’t I have any other work except getting my car to your workshop. I also received a call from samara hyundai they asked me the problems. I told them all the things. They asked me for tyres reports by bridgestone done by himgiri hyundai. I told they did not make such kind of report by bridgestone. They told me that you please bring your car to samara hyundai & we will do that & the person calling said that I am taking appointment with the bridgestone excecutive & then tell you the time for the next day. But two days gone & I didn’t received any call. Then I called those guy’s they said that you have purchased the car from himgiri & they only will do this job & we will not. Tell me one thing why are you making your customers a fool. Now I want that my tyers shoud be changed by you & I will drive the car for 10000 kms. If tyers remains okay then I will bear the cost & If they didn’t you will have to bear the cost & Now I will not go to your workshop & if you don’t want to do tell me very clearly. Then I will have to take some action against you people. Now tell me what should I do? Should I go to consumer court ?

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CHIRAG SINGH
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Nov 22, 2008 9:45 am EST

I bought a new ACCENT CNG on 13 august 2008 from the compnay owned showroom in delhi named Hyundai Motor Plaza. The company gave me a 2 years warranty on the car. The first problem arose right within the first 1000 kms that too within 15 days. It started making a humming noise which gradually started incresing day by day and finally had to be taken to the worshop where it was found that the bearing was at fault. does a new car have such a problem? seondly the metel sheet base of the boot on which the CNG cyinlinder is resting started to rip apart and cracks started emerging. Now again the car is in the garage and they are saying of either cutting a section of that sheet and putting up a new one or changing the whole sheet. why the hell should i get my sheet changed or repaired when i have not done anything with it, its the company faulty sheet or the workmanship thats showing out. The repair or change in sheet would lead to more dangerous situation which could lead to some mishap as the cylinder might shake and cause leakage of gas and thus explsion. so whos is at loss ? and why should the customer bear it?

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anu
, IN
Nov 10, 2008 6:34 am EST

Why Hyundai not bothered about the after sales service ?, the main reason of not buying a Hyundai product is due to its service and cost of Spares.

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SUNDEEP
,
Nov 05, 2008 1:40 am EST

i an from shimla, went to tapan hyundai, solan.for my poor performance thy told me to replace my clutch assembly, thy kept my vehicle for 9days, doing nothing, slight modification wiyh my clutch, and dispactchd my car not telling me that they done a good job, my performance has drasticaly reduced after that job, they told that u have the most diffrent clutch in d whole world, whereas it ws once changed by an authorised dealer, plz suggest me wht to do, iam moving the case with consumer court soon.

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rajat
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Oct 28, 2008 6:05 am EDT

hi
i am rajat, i have Santro XG VD, and i am here to share my unpleasent experiences yes not experience but "experiences" in the hyundai workshop .
i have "starting problem " in my car since few months and for that i have visited the " Ultimate Hyundai" workshop four times bout i don't know what kind of people are working there, they are no be able to diagnose the problem properly and inspite visiting there four times for tha same problem wasting my time and money i am fed up with this so now i have only one alternative with me to complaint about it.
Actually, I am also looking for the email address or contact of CEO of Hyundai Motors (India or Korea).So I can inform them what kind of service centre, they selected.
Rajat Joshi([protected])
car- santro XG vd
engine no.- G4HD3C36023
ADDRESS OF THE workshop:
Ultinate Automobiles
#155, industrial area-1
chandigarh-160002

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rahul
,
Oct 08, 2008 1:52 am EDT

I am working in a company Oracle i bought a santro car, i am using this car for more than 1 years, i gave my vehicle for servicing at Deep Hyundai, I was told by one of the technician that there is problem in my tyres & suspension so they recommended me to change tyres . But when i asked them which tyres do you recomend ; their answer was Bridgestone .They recomended me one of the tyre shop near by where i was charged double the market price . I need a clarification whether dealers are making customers fools & moreover they would be getting some thing in return from that tyre dealer. Iwould suggest Hyundai dealers not to lose their valuable costumers & should take an intiative not to recommend to change something from outside market ..
Appreciate your concern .& for that tyre dealer, I am also planning to go to Consumer court for this issue.

Rahul

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Dharmesh
,
May 28, 2008 7:38 pm EDT

I am agreed with all of you.

I also have Santro from Aug-2004. Very first day I reported the problem of CAR balancing but they simply replied due to Air Pressure. Till date I am trying to get resolved this problem from Hyudai Service Centre, Goregaon, Mumbai. Every 2 months I need to take CAR to service centre for Alignment and Balancing problem. Due to this, now Tyres are also damaaged and they are not ready to accept this fact.
They are doing balancing on damaged tyres. I don't know that it is possible to do alignment and balancing with faulty tire. When I asked to write the report then they simply reply, there are not supposed write any comments about this on the service report.
Everytime, I need to spend more than Rs. 1000 for each service even it's under warranty.

Actually, I am looking for the email address or contact of CEO of Hyundai Motors (India or Korea).So I can inform them what kind of service centre, they selected.

Like Sushil, I am also planning to go to Consumer court for this issue.

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SUSHIL MISHRA
,
Jan 25, 2008 6:46 am EST

hi m sushil mishra .

I have bought the second hand car in ur deep hyundai outlet WAZIRPUR
when i bought the car the manager told me one year warranty of my car given by the hyundai company , the manager name is mr gulati ([protected]) in wazirpur industrial area.but never given me warranty book let or service book let till date.he always said i have mailed to the company about ur booklet

can u have the solution. if company given me the one year free service and warranty it means i can service my car in any other nearest outlet but how it can be possible without service booklet and warranty booklet.

Plz take action as soon as possible either i will go to the consumer court

Sushil Mishra([protected])
Car :- Accent Gle
Model :-2001
Car No:- DL9CC 4040

Chasis no:- MALCH41GR1M021127
Engine no:- G4EB1A08777

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Hyundai under performance and noise in new car

To whomsoever it may concern,

I bought a hyundai verna vgt ( crdi ) on february 15,2007 from rama hyundai, okhla. The car is just two and a half months old. It has been driven 3300 kms till date. After covering the first 900-1000 kms there was a very peculiar / irritating noise which was different from what the diesel engine makes.

On showing it to the authorized hmp showroom at mathura road at the first service ( 1200 kms ) they said they recognized the noise was there and wud check and revert. They did not do a damn thing and the noise still continued.

I was terribly upset and went back to rama hyundai workshop to get it checked. They were cooperative enough to check and give time to the car, finally they caught hold of the problem, this was the ticking noise from the hlas ( hydraulic lash adjusters ).

They said it wud be changed and we need time to order this part before it can be changed. The day this check up was done ( april 30, 2007 ) since then the car is under performing, it has lost pick up, smoothness and the boost it earlier used to have, it is working like any old generation non crdi unit. Between [protected] rpm it is simply dead. I have lost my patience with the car. I have visited the workshops atleast a dozen times but the car is not working alright.

My objections are as below:

1 ) why is there a fault in the new car , are they not being tested / quality controlled before dispatch ?

2 ) are sub standard materials being used by hyundai on a rs 8 lac + car ?

3 ) why are spare parts not available readily ? ( they take more than a week to be available at the authorized workshop ) unlike hondas and toyotas as i own them.

4 ) is the staff adequately trained to handle this new product after almost a year that the product has been launched ?

I seek your help / solution in rectifying the problem with the seriousness it should be given so that i do not feel ashamed about being associated with hyundai.

Please consider this complaint / request with top most priority so that the problem is solved asap and i may not need to take any further action.

K regards
Saurabh kapoor

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Dr Jahangir Aslam
, IN
Jul 05, 2011 2:16 pm EDT

I've a Hyundai Verna CRDI; for the last few days it's steering oil has started leaking. The local dealer from where I got my car says that the whole steering needs to be replaced. My car is 2008 model and till now there has been no major issue but this one, kindly reply back with a reasonable solution.

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JLKKJN
, IN
Sep 11, 2009 10:54 pm EDT

REQUESTB TO THE PEOPLE DONT BUY HYUNDAI PRODUCT, IT GIVE YOU ONLY NIGHTMARE AND SLEEPLESS NIGHTS, THINK BEFORE BUY THE PRODUCT OF HYUNDAI

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Monica
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Nov 06, 2008 2:03 am EST

Read my bad experience... http://www.carwale.com/Research/ReadFullUserReview.aspx?rid=3025

I was given a damaged car!

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Feel The Fire
,
Apr 26, 2008 12:05 am EDT

I’ve planned to buy a Hyundai Verna CRDi Sx ABS in Last week of April 2008 from M/s. Morani Hyundai, Jaipur (Rajasthan). I was served by an executive called Mr. Subhash Meena, who is indeed a very courteous, polite, understanding and responsive person, I finalized, booked & gave him a Cheque of Margin Money on 15/04/2008 and was cleared from my bank account on 17/04/2008.

The booking was done on commitment of his (Subhash Meena’s) immediate boss, so called Sales Manager (Team Manager), Mr. Amit Manu (Ex-Honda Employee) who is 100% un-professional, Un-reliable, and even un-faithful to his employer (Which I sensed after talking to him regarding the status of my car over telephone calls made to him) he assured & gave me a sure-shot commitment to that the car will be delivered positively by 22nd of April 2008 as they didn’t had that variant & color in stock and the logistics takes about 7-8 days to reach from Chennai (Hyundai Factory) to Jaipur.

On my phone call to him on 22nd April to know the whereabouts of my car, he said “All the cars are dispatched from Chennia Factory of Hyundai on 21st & will take another weeks time to reach Jaipur as our seth ji (Boss) was unable to send the advance payment DD to them (Hyundai Company) because of two reasons: i) Insufficient Funds ii) His main concentration & interest is in selling Honda Scooters (Honda-Pleasure)”. They are authorized dealers of Honda Pleasure Scooters also.

I told him “What the hell!, You’re telling me this now? You tell me the actual about the status of my car now” he said “I’m Sorry Sir, I’ll try to arrange your car from Kota, Bikaner, Ajmer or Alwar, just wait for my call I will revert back to you after an hour”, for which I’m still waiting.

I was desperately waiting for his call till 25th then finally called up Subhash Meena (his junior) to know the status of the car, he asked me that he will let me know after talking to his boss Amit Manu. He called up Amit Manu and was replied harshly that this is not office hours (9:10pm) and you sleep peacefully & let the customer f**k himself, I’m on leave tomorrow and day after is Sunday, on Monday we will see what can be done. This was narrated to me as it is as the boy is innocent and does not understand politics.

We have 3 dealers of Hyundai now in Jaipur, but I seriously feel that Hyundai is not keeping up good track on the HR or recruitment of staff at dealer points. These people are all un trained, un professional and makes silly commitments and then vanish keeping the customer nowhere. The girls kept at the front desk of showroom are mostly belonging from sub-standard hindi medium based families and are more keen in talking to their boyfriends over the cell phones in the corners of the showroom keeping the customers waiting to respond for their queries.

I’m going to be a new customer of Hyundai; god knows when will I get the delivery of my car and what will happen with after sales service with these people.

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Hyundai designed without a front dome light

My complaint is that this vehicle, the 2007 Hyundai Santa Fe Limited, purchased from King Hyundai in Deerfield Beach, FL was designed without a front dome light. Specifically, when you approach your car in a dark parking lot and initiate the keyless remote or if you unlock the car with the key, there is no light in the front part of the car that goes on even when the door opens. As Hyundai puts it, they designed the vehicle without this front dome light.

Since vehicles have had dome lights that go on when the door is opened for many years, it is surprising that Hyundai would choose blatantly to eliminate such a useful safety feature.

You might say, why didn't I notice that when I purchased the car, I could only respond with who would think that one would have to verify such a basic feature of a new vehicle prior to purchase. Do we need to verify that our new car purchases have batteries, parking lights and air filters in the future? I guess "let the buyer beware" reigns supreme at Hyundai!

Respectfully submitted,
David J Nace

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Guenter Heilmann
,
Apr 27, 2007 7:55 am EDT

I have the same complaint about the dome light, I just got my 2007 Santa Fe serviced (April 27), when I was waiting for my car in the show room I took a look at the new 2007 Santa Fe, When I got in the car I noticed that the front dome light when on when I opened the door. I went to the service department to ask about this and he had no clue why mine did not work. He asked the service tech. and he said that mine did not light up when you open the door, mind you I bought this 2007 Santa Fe in October and now it is April and they fixed this issue with newer cars (6 months?) He said they can't upgrade mine. So I think I am going the write to the Corporate headquarters to see what they say, and also the Nat'l Highway Safety dept. to see about a recall on this issue.

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Hyundai warranty and competition

I have Hyundai Elantra 2006. I have got my car serviced from authorized dealers all of them and now i have got problem in car and they say we will not give you warranty because i have not got the service done from them and they will not give the me warranty and asked me to go to the same dealers from where i got my car serviced done for the warranty. This is cause they have competition with other dealers here. Why will the customer suffer cause of there competition?!

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Hyundai air condition system replacement

A copy of email to The General Manager (Sales & Service) Hyundai India:

I am the owner of Hyundai santro regn. no. TN01P 3519, presently at the Ambattur works of KUN HYUNDAI, at Chennai, for periodical (non-warranty) servicing.

My car has steamed 54,350 KM so far. I have not encountered any problem with regard to my airconditioner, except slight reduction of cooling effectiveness.

I handed over my car for general servicing on 13th instant to KUN HYUNDAI ambattur service station. Next day I was informed by the service technician Mr.SAM that there is found traces of gas/oil leak from the compressor, warranting its replacement at the renewal cost of Rs.24,000/-. As the car is about four years new, I could not understand the reason to effect such costly replacement only after four years of use. When I visited the works to examine the problem, I was shown oil trace at the casing of the compressor. As the cooling was to an acceptable level at the time of giving the car for servicing, I instructed not to replace the compressor, but only carry out cleaning of the evaporator coil - air side. Later the same evening, I was informed that the evaporator coil too was leaking and recommended for renewal (at an approx cost of Rs.4000). I once again visited their works to appreciate the problem.

This time I found that the evaporator cooling fins were clogged severely with dust and dried up tree leaves.

It appears in my assessment that severe clogging of the evaporator coils be the main reason for the sequential overpressure of the system which resulted in joints giving way and subsequent gas leaks.

The Kun Hyundai works have confirmed to me that they have no facility for factory reconditioning of the compressor or the evaporator coil. The only remedy according to them is for me renew the components at an approximate cost exceeding Rs.30,000/- inclusive of tax etc. THIS IS EXTREMELY EXPENSIVE TO ME AND IS UNAFFORDABLE, particularly for a car which is only 4 years old,kept under periodical maintenance care of the Hyundai authorized service agents through out.

I have found the reason for clogging of the evaporator coil fins is due to no primary air intake filter and no sieve which would screen entry of abnormal particles like even tree leaves. There is also no easy access to the fin surface on the air side to periodically clean it, without breaking open the whole unit from the freon gas system. This also warrants further recharge of refrigerant and oil, which is an avoidable cost.

Therefore I am of the view that there is a fundamental design flaw which has given rise to the expensive replacement of the compressor and evaporator units.

Further I wish to point out that there is no expert air conditioner technician in the KUN Hyundai factory. People who handle presently are not even aware of leak testing with test lamps; nor they are aware of vacuum testing of the system to ensure perfect sealing of the refrigerant system.

In the light of the above explained to you, I request you to consider my problem on merits of lack of design access for periodical maintenance by owners using Hyundai Santro cars. I request you to grant free replacement of the parts concerned. Further, I also request you to make a modification for the outer plastic cover gaining access to clean the evaporator fins on the air side, without disturbing the refrigerant pipe system.

I trust my request would receive your prompt consideration.
Thanking you,

Yours sincerely

S.Govindarajan
1543, Ram nagar, Collector nagar
Anna nagar west extension, Chennai 600 101
India. Mob: [protected]

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Dr Gurpreet Kaur
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Jun 13, 2007 12:00 am EDT

Charged me for replacing a new silencer but actually didn't replace it. In a way its fraud.

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Anand Bhai
, IN
Dec 29, 2010 6:15 am EST
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I have been using a santro xing for the past 5 years.and within these 5 years, i have been to the service shop many a times just 4 it's a/c complaint.The car, got to appreciate it's good traits, has got one of the best steering and handling system.It has always provided a smooth driving experience, but not a great travel experience in terms of comfort.Travel during noon time has especially been unbearable due to its poor cooling effect.Last day itself, i was on a trip to attend a marriage with my family.we traveled during a relatively warm morning, not a really hot one.We had traveled with the A/C on.but half-way through the trip we had to switch off the a/c and travel with the window open, as it was cooler that way.We had decided to travel by the car instead of the bus, because we would be fresh even after the travel using the A/C.But the car, THE SANTRO XING, just cheated us in every sense.It was after this experience that i enquired other customers of the same car.They all have experienced the same problem in relatively hot conditions.If the A/C is not effective in hot conditions, what is the use of installing such an A/C.I am right now thinking of moving over to another brand.
-Anand

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Hyundai - manufacturing defect

I brought a hyundai television from a dealer by the name adhishwar electronis, bangalore, india, 6 months ago.the same day i installed the television and the television was having some electrical problem. I called up the dealer and informed abt the technical problem the same day. The dealer assured me that some technical person will be visiting to my home...

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Hyundai manufacturing defect in cars gear system

I received a check today 49.95 and guess what the funds were not available. This checks are no good you can contact t-bank dallas tx and they will tell you after they finish laughing at you. I just got off the phone with mr klein the ceo and he told me money is there. He tries to turn your words against you. I never told him he stop payment but thats his answer to everything. You can contact him at [protected] he will tell you this is his home # we all no that to be a lie. The routing # on check was [protected] the account# [protected] which i believe now to be a dummy account. So guys please check to see if your check has this numbers if so don't deposit into your acct and later get more fees for overdraft. Call the bank to see if it is a good check. The typing this i juts received a call from mr klein 5:01 pm ct and he told me the check is good he verified it by the manager. I asked for the number he said he didn't have it and fore me to just cash the damn check. I am now speaking with laura at t bank and again she saids the funds are unavailable and now she is checking with her supervisor. She states the account is open but the funds are not available. T-bank number is [protected] as of now its 5:15 pm ct and i am on hold with bank i was forwarded to sue the manager and she was really helpful i was told mr klein first name is jeff his account mgr at t-bank her name is lee ann stames her number at work [protected] i am not saying she has something to do with this rip off but it really looks crazy for her to say he has funds in the account and the csr name laura an dantoher csr so not available and the manage r sue states funds not available. I hope this help.

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Hyundai warranty compliance denial

Hyundai Verna CRDI, a product of Hyundai Motor India Ltd. was purchased by me on 22.11.06. The wind screen (Front glass) developed a crack which is without any impact or accident. This is definitely due to manufacturing defect in the glass or some fitting defect by Hyundai.

I am being harassed by the said Company since 15th Feb 2007 (date of complain) and till today, neither their helpline, nor customer care, regional and national customer care executives have bothered to redress the complain.

My regular approach to the local helpline (situated at Gandhidham, Gujarat, India) and national helpline are themselves helpless and unable to look into the complain.

Beware of Hyundai Motor India!

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sanjiv s yajnik
,
May 14, 2007 12:00 am EDT

I have purchased a car 29.01.2007 (Hyundai Verna CRDI) and faced a problems of Breakdowns in three times in span of 5 months. Problem was solved by Goregaon Service Station. But Problem occurs often which cause me & my family a lot. Nobody from Hyundai is bothered about my complaint.

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NATVARLAL N. PUROHIT
, IN
Jun 20, 2010 9:05 am EDT
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HI
SIR
MY HUNDAI VERNA CAR NO MH-02-BY-5004 DEALER, SHRINATH HUNDAI ANDHERI WEST MUMBAI
I HAVE PARCHEGE THE CAR SHRINATH HUNDAI ANDHERI WEST MUMBAI, THE CAR WAS ADAMEGE AFTER DILEVERY, I HAVE MANY COMPLECE TO SHOW ROOM PLEASE REPAIRS THE CAR, LAST 25 DAYS,
I HAVE COMPLAINT TO CUSJUMAR COURT PLEASE CHANGE THE CAR.
HUNDAI COMPANY I HAVE REQWESTED TO PLEASE TAKE THE NESSACERY ACTION OF SHRINATH HUNDAI MUMBAI IN THIS METTER & GIVE REP.
MY E MAIL ID natvarp@yahoo.com, natvarp@hotmail.com
NATVARLAL NARBHERAM PUROHIT
DAHISAR EAST MUMBAI 400068
CONCTECT NO [protected] & [protected] OR 022-[protected]

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sandeep khatri
, IN
Apr 02, 2010 1:04 pm EDT

these are regular complaint. i have also very bitter experience about MGF Dealer of Hyundai Car in Delhi.
They just making fool of us. my car accent regularly visiting for periodical service. On 29 March i went to MGF Patparganj, Delhi for complete check up and paid service of my accent car. you will surprise to know that in paid service they just wash your car apparently and engine from upper side only. they don't bother to open Dicky and not clean stepny also. After regular complaint they don't bother for all customers. They are perfect in only mechanical work. they has no proper arrangement of wheel balancing and wheel alignment.
it will be better if you will wash/service your car from out side of Hyundai dealers/authorised workshop. you will get perfect work and low charges also. hope you all under stand ones they take you car for service to just making money only, customer satisfaction is O. SKK, Delhi.

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sandeep khatri
, IN
Apr 02, 2010 12:56 pm EDT

these are regular complaint. i have also very bittter expirene about MGF Dealer of Hyundai Car in Delhi.
They jusk making fool of us. my car accent rgulary visiting for periodical service. On 29 March i went to MGF Patparganj, Delhi for compleet check up and paid service of my accent car. you will surprise to know that in paid service they just wash your car apperently and engine from upper side only. they dont bother to open dicky and not clean stepny also. After regular complaint they donot bother for all customers. They are perfect in only macanical work. they has no proper arrangment of wheel balancing and wheel allignment.
it will be better if you will wash/service your car from out side of Hyundai dealers/authorised workshop. you will get perfect work and low charges also. hope you all under stand ones they take you car for service to just making money only, customer satisfaction is O. SKK, Delhi.

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Nikhil s
, IN
Dec 22, 2009 1:18 pm EST

i am facing same prob wid my verna ...its a 2009 model, , , just one month old ... its pulling towards left from day 1 ...

wat should i do, , , , company has done alignment several times, , but unable to solve prob...?

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singh chahallakhbir
, IN
Sep 10, 2009 11:55 pm EDT

i had purchased hyundai crdi verna car nov2007 . under warranty with running 28000km, front tyres and rear tyres worn out, very badly, despite reminding to all concern, no suitable reply,
now hyundia verna car become nightmare for me,
i request the people dont buy this nightmare hyundai product
Lakhbir singh
cell no [protected]

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ANUBHAV VERMA
, IN
Feb 21, 2009 8:51 am EST

Sir
I had purchased Hyundai i-10 era of Oyster gray color on 14/01/2009 from M/s SUHRIT SERVICES Pvt Ltd, Mayapuri, New Delhi entrusting on the customer services of Hyndai Motors worldwide.

Unfortunately the dealership of M/s Suhrit Hyundai was stopped or cancelled soon after I bought the car because of which till date I have not received even the PROVISIONAL REGISTRATION COPY and original copy of the Insurance policy. Since I have taken loan from my company for the same purpose, I needed to submit the required papers to my Organization before 18/01/2009.Now I failed to submit the papers, company is taking an interest of 18% on the loan drawn by me from my salary.

The Suhrit Showroom broke a number of commitments during the whole period right from car booking (on 22/12/2008) to delivery (on 14/01/2009) & after Sales services leaving me grossly dissatisfied with the services of Hyundai Motor Corporation.

So many times I talked to Delhi Hyundai care Deptt ([protected]) where from I was just given a Complain No.- 1-[protected]. I also talked to Ms Aparna (011-[protected], Sales Support) she just told that she has 800 other cases, she cannot help me and Suresh Menon ([protected], Sales Mgr), the talk ended without any concrete reply. No body is saying when will I get the Provisional Registration Copy. Is that all your customer care cell does?

So many days I went to the Suhrit Showroom and waited for so many hours. As I am a working Engineer I have lots of work other than this.

Buying a Hyundai car has turned out to be a horrible nightmare for me since in a metro like Delhi I cannot even drive the car now without proper papers.

Can you please help me out urgently on this issue... Or else I shall be compelled to go the Consumer Forum with leigel resources.

Please let me know when I am going to receive my Provisional RC with compensation money and original copy of Insurance policy.

My car No written on the Gate PAss is DL3CBH0778
Engine No.-G4HG8M618655
Chassis No.- MALAM51BR8M198709*J

Anticipating an early reply and favourable response from you.

Regards

Anubhav Verma
Mob No.-[protected]
Email- anubhav.verma@eil.co.in
Alternate email id- anunitp@yahoo.co.in

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S. Husain Akhter Naqvi
,
Oct 07, 2008 1:41 am EDT

I have a Santro XL 2006 Model which I bought from Jai Bharat Hyudai, Mumbai. I transfered to Delhi recently in year 2008. My car was working fine but one day its AC stopped cooling, I took my car to Sunrise Hyundai, Mother Dairy, Patparganj Road and asked them to escalate the trouble. They said there is some coil which has to be replaced. Which later was fixed and worked fine for almost 1 month.

Just 3 days before once again AC stopped cooling. This time fan also stopped. Once again I had to give my car back to Sunrise Hyundai Service Station. This time I categorically asked them to check thoroughly check the vehicle and fix the problem. Also I asked them to service my vehicle because the due date for service was near. They said they fixed the problem and as I started from service station, just after 200 meters of journey once again AC stopped cooling.

I know again I will give my car back to Service Station, again they will fix the fuse etc and this process will keep going. Don't you think it is a wastage of Time, Money and Resource. Now I lost my confidence in these service stations. The say they changed oil, they did this and that, charged Rs. 7841 for this. How can I believe them? When a job which was very obvious and visible for a common man like me who is unknown to automobiles, was not done properly, what is the guarantee the things which needs specialized knowledge to check have been done?

We consumer give our vehicle to authorized service stations and pay twice the price for thing which we can get from outside because we want our vehicle in best condition and reliable spares, handled by experts. Now tell me where to go? Whom to believe?

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rajesh kurup
,
Sep 25, 2008 2:41 am EDT

I purchased a Hyundai Verna CRDI in MAy 2008 and am facing the same problem of pulling towards left. I have taken car to service station four times and even after many alignments the problem is not solved. All affected persons should make an association and demand replacemnts.

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AMIT P MAHESHWARY
,
Aug 10, 2008 4:40 am EDT

I have recently purchased my verna crdi in the month of July 2008 and am facing a problem of left hand side pulling right from the day 1. During test drive the vehicle had a similar pulling on the left and for which I was informed by the sales guy that since its a test drive vehicle and many people drive this so there is pulling in this vehicle. I have left my car with the showroom guys for 5 days and wasted lot of my time but the problem still continues. Even Hyundai people have come and attended the vehicle but have failed to solve the problem. When you tell these people during the trial that the pulling is still there, they try to cover up by saying " sir the road is bad and hence there is pulling on the left". My vehicle has done nearly 2000kms and the leftside lupping saga continues. The showroom guys have done the alignment atleast 4 times and also changed whatever they had to in the suspension but the DEFECT still continues to be there with the vehicle. As a matter of fact, I have just come across another buyer who is facing the same problem and his dealer has told him that this is a very common thing with all verna's.
Why to accept a faulty product? We Indians are not going to accept defective products.
I have also decided that incase the company is not able to solve my problem then they have to give me a free replacement, as what is the fun in buying a new car which gives you problems from the day 1.

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hyundai piece of crap!

I just bought a New 2007 Hyundai Santa Fe and was very excited at the time of purchase. However on the day I went to pick up my plates for my new vehicle the check engine light came on.

I took the car immediately to the nearest dealership to find out why. The service dept. At that dealership was very nice but after 3 trips there they couldn't fix the problem. We then took the car back to the original dealership (mind you at the time of the first visit we only had around 800 miles on the car. They said they would look at the car and try to fix it. They've had the car for 4 days soon to be 5 and so far no answers. I'm asking the dealership to stand behind their name and give me what I paid for a new car that works without having to go to the shop every week! They said if they couldn't figure it out that we could file a complaint and they would back us up and try to help us out. I have to drive this vehicle to work and back (mainly at 4am and 11pm) on roads that don't have a lot of traffic. I also have to transport my child in this vehicle. I bought a new vehicle so I shouldn't have any worries, but frankly, it is now a vehicle I don't trust. I had a kia once and have already had the run around with dealerships not standing behind what they sell. After 26 trips to the garage with my kia I just gave up and drove a car that was a piece of crap for several years. I then bought a hyundai and had good luck with it so I bought another one and ended up back in kia hell!... I realize at this point i'm just venting and I really hope the dealership comes through. If they do i'll be sure to give them the proper praise. However, if they don't and they continue to yank me around I will be forced to contact everyone I know anyway I know how including the local news to get results that I feel comfortable with. Thanks for listening, i'll let you know what happens.

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joe
,
Jun 10, 2008 10:17 pm EDT

I was wondering what happened at the end of the day with the santa fe?

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darci
,
May 19, 2008 6:54 pm EDT

i am on the fence about if i should buy a santa fe, your post was very helpful, seems if you are lucky enough to get a good one, thats great, but if you happen on a bad one, it is "lemon Hell"...

i have read complaints where people have waited two and three weeks for their santa fe to be repaired, i am afraid to take a chance on this car...

thanks for posting your story...

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I am NOT scammed
Hunt, US
May 16, 2008 11:31 am EDT

Actually, you can insist on another car. Fill out the complaint form and insist. This one is a lemon if the dealership can't even find out what is wrong. We have an '07 and Love it. Good luck!

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Hyundai identity theft by car dealership

I purchased a car from them in Oct. 2004. On July 2006 a person was sold a car by Rick Case in Duluth, Georgia. The application had my name, social security & birth date on it and the loan was approved by Hyundai Motor Credit. The address did not match. The person did not have my driver's license and turned out to be 20 years younger than me. I was told by the finance manager at Rick Case that it was an error and my credit would be corrected. It has been suggested by an investigator at Hyundai Credit and my local police dept. that it may have been an inside job. What we suspect has happened is that the salesperson that sold the car in July 2006 used my information to qualify this other person for the car loan. Of course now the person has defaulted on the car loan and neither she nor the car purchased can be found. I will pursue this matter to prosecute this person that used my information and I will never trust Rick Case nor Hyundai Motor credit again.

Read full review of Hyundai and 4 comments
Update by Freda Jones
Mar 08, 2007 12:23 pm EST

This matter has been settled to my satisfaction. F. Jones

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Keith Rogers
Hollywood, US
Mar 21, 2011 7:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My mom traded her Explorer for a 2009 Hyundai Santa Fe back in 2009 and everything went smooth. On November 20th, 2010 while at the dealership straightening out the service agreement my mom wanted, but never got, the sales manager Mr. Alan R. Theriault talked my mom into trading her 2009 Santa Fe for a 2011 Santa Fe. Two month later my mom had an incident and filed an insurance claim, only to find out that she did not have insurance, even though she paid for it for two months. Unlike the first deal, when all the paper work was taken care of for my mom, this time the insurance transfer was not done. The reason given was "too bad, so sad, we did it for your the last time but forgot this time; it is not our practice to do that for you; but it is really your responsibility. They led us on and on with that sales BS for 3 months now, until they finally fessed up that they didn't treat her with the same "customer service" as they did on the first deal. So for a mere $1, 600.00 that it cost our family to fix her car, Rick Case Hyndai or anything else has show what they really think of their customers. They will loose more way more than $1, 600.00 worth of business. Instead of having my mom being an advocate for them, as she was (4 other referals which yielded 2 purchases), it's now all bad publicity. Buh Bye Rick Case.

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IDtheftVictim01
,
Sep 11, 2008 3:23 pm EDT

I've had my credit information compromised by Hyundai Motor Credit Finance Corp. I have never bought a Hyundai, nor would I ever buy such a car. But somehow, someone attempted to purchase a car through their credit corporation in my name. If anyone else has experience this problem, please tell me what you did to pursue legal or FTC actions. Thank-you

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nicole henry
,
Jan 30, 2008 3:31 pm EST

I purchased a sonata from the rick case hyundai IN DAVIE FL 2 months ago were i used to cars as trade ins a honda accord and also a mercedes which they allowed to be reposessed from there dealership after all the paper work had been signed off on the agreement was for the car to be paid off in full. THEN TO REALLY TOP THIS SCAM OFF THEY ASKED ME TO RETURN THE SONATA SO NOW IM CARLESS AND STUCK WITH A REPO MR AUTHUR BANKS AND JEFFREY ROWE TRUE SCAM ARTISTS YOUR RUNNING A EXTREMLY SHADY ESTABLISHMENT! RICK CASE SHOULD BE SO PROUD BUYERS BEWARE SHADY REDNECKS.

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Susan Edwards
,
Jan 16, 2008 8:03 am EST

Shows the irresponsible attitude that we found at Rick Case Hyundai at I-75 Dealership in Fort Lauderdale, FL. We bought 2 cars, there in October, 2007. We knew that we wanted Korean make cars so the salesman didn't have to sell us and he didn't have customer service skills anyway, trying to sell us cars that we already wanted. He kept going on and on about the cars and was annoying. We bought the cars on Sunday, the repair dept. was closed. We were told that we were supposed to get 2 tool kits with the cars. They were very accommodating accepting our checks. We returned 2 weeks later to find that there were no tool kits set aside for us by our salesman, Ralph, or anyone else. But they were promised to us and in the book for customers there is a page given to the tool kits that customers get with buying a car. I spoke to Jay the manager, he said they don't make the took kits any more - this was still in 2007 and we won't be able to get the tool ktits. Finally, after a long discussion he agreed to make some phone calls to other dealerships and get back to me. He never did get back to us either by phone or by e-mail. The checks for our cars were cashed. He had no problem doing that. Finally, I was back there yesterday by which time almost all the salespeople knew about the story of our family not getting the tool kits. I went to Jay again and he again smiled and said there are on tool kits available . There was a salesman there with him then. I told him that I didn't hear from him for 2 months about the tool kits. He smiled. No apology, no nothing. Then finally he said that he will call the Honda dealership down the street and try to get the tool kits for us. After an hour of waiting the tool kits arrived. No apology for my inconvenience, no nothing. He had a bad attitude.

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Hyundai - crankshaft of my santro xing 2004 model is defective!

I purchased a Santro xing from Hyundai from a Kerala dealer of Hyundai India. The product did just 28000 kms and its crankshaft failed in just less than two years time and shockingly the company is not acknowledging this fact. I request all Santro Owners who purchased their cars around November 2004 to check their vehicle. I have raised the issue with...

Read full review of Hyundai and 31 comments

Hyundai In-depth Review

Overall Rating: Hyundai is a reputable car manufacturer that consistently delivers high-quality vehicles with innovative technology and safety features. With a strong dealership network and competitive pricing, Hyundai offers a great value for customers.

Product Range: Hyundai offers a diverse range of vehicles to cater to different needs and preferences. From compact cars like the Hyundai Accent to SUVs like the Hyundai Tucson and luxury sedans like the Hyundai Genesis, there is a Hyundai model for every type of driver.

Quality of Vehicles: Hyundai vehicles are known for their excellent build quality and attention to detail. The materials used in the interior are of high quality, and the exterior design is sleek and modern. Hyundai vehicles are built to last and provide a comfortable and enjoyable driving experience.

Customer Service: Hyundai has a strong commitment to customer satisfaction. Their customer service team is responsive and helpful, addressing any concerns or issues promptly. Hyundai dealerships provide a welcoming and professional environment, ensuring a positive experience for customers.

Pricing and Value: Hyundai offers competitive pricing across their vehicle lineup, providing great value for customers. The features and technology offered in Hyundai vehicles are often comparable to higher-priced competitors, making them an excellent choice for budget-conscious buyers.

Reliability and Durability: Hyundai vehicles are known for their reliability and durability. With regular maintenance and care, Hyundai vehicles can last for many years without major issues. This reliability gives customers peace of mind and confidence in their purchase.

Technology and Innovation: Hyundai is at the forefront of automotive technology and innovation. Their vehicles are equipped with advanced features such as touchscreen infotainment systems, smartphone integration, and driver-assistance technologies. Hyundai continues to push the boundaries of technology to enhance the driving experience.

Safety Features: Hyundai prioritizes safety in their vehicles, equipping them with a wide range of safety features. From advanced driver-assistance systems like lane-keeping assist and blind-spot monitoring to standard safety features like airbags and anti-lock brakes, Hyundai vehicles provide a safe and secure driving experience.

Fuel Efficiency: Hyundai vehicles are known for their fuel efficiency, with many models offering impressive MPG ratings. Whether you're looking for a compact car or an SUV, Hyundai offers options that prioritize fuel efficiency without compromising performance.

Environmental Friendliness: Hyundai is committed to reducing its environmental impact. They offer hybrid and electric vehicle options, such as the Hyundai Ioniq and Hyundai Kona Electric, which produce zero emissions. Hyundai also focuses on eco-friendly manufacturing processes and materials.

Dealership Network: Hyundai has a widespread dealership network, making it convenient for customers to find a dealership near them. The dealerships are well-maintained and staffed with knowledgeable professionals who are dedicated to providing excellent customer service.

Financing Options: Hyundai offers a variety of financing options to make purchasing a vehicle more accessible. They have partnerships with reputable financial institutions, providing competitive interest rates and flexible payment plans. Hyundai's financing options cater to different budgets and credit profiles.

Warranty and Maintenance: Hyundai offers an industry-leading warranty on their vehicles, providing customers with peace of mind. The warranty covers various components and can be extended for additional years. Hyundai also offers affordable maintenance plans to keep your vehicle in top condition.

User Experience (Website and Mobile App): Hyundai's website and mobile app provide a user-friendly experience. The website is well-designed and easy to navigate, allowing users to explore different models, compare features, and schedule test drives. The mobile app offers convenient access to vehicle information, service reminders, and roadside assistance.

Brand Reputation: Hyundai has built a strong brand reputation over the years. They are known for producing reliable, high-quality vehicles that offer excellent value for money. Hyundai's commitment to innovation, safety, and customer satisfaction has earned them a loyal customer base.

Comparison with Competitors: When compared to competitors, Hyundai stands out for its combination of quality, affordability, and advanced features. Hyundai vehicles often offer similar or better features than competitors at a more competitive price point. The reliability and fuel efficiency of Hyundai vehicles also give them an edge over their rivals.

Recommendations and Conclusion: Overall, Hyundai is a top choice for car buyers looking for a reliable, high-quality vehicle with advanced features and a competitive price. With a strong dealership network, excellent customer service, and a commitment to innovation and safety, Hyundai offers a great value for customers. Whether you're in the market for a compact car, SUV, or luxury sedan, Hyundai has a model that will meet your needs and exceed your expectations.

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