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Hyundai / poor service

199 Carson Drive, Moncton, NB, Canada Review updated:
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I bought two cars from Rallye Motors in Moncton, NB. The first car I bought was a 2006 Tiburon. Loved the car, I kept it for 5 years and I never had any problems with the car. The service however is horrible. The salesman was so bad that we had to switch to someone else to deal and do the paper work. The salesman was apparantly offended by this and requested to his manager that he gets half of the other guy's commission that served us much better than he ever did. What a load of BS. Anyway... this is just to show how immature they are. Now it's 5 years later and another salesman (Mike Jones) calls me to deal for a new car... let me just enumerate what I've had to deal with since then:
1- Mike Jones tried to lure me into buying a new car and adding the rest of my payments of my tiburon to this new loan (about 9 months of payments left) without telling me about it
2- after not returning his calls because I knew what he was doing, he then admited to what he was doing by telling me that he got his manager conviced to cover the rest of my payments entirely
3- sent in an application to qualify me for a car I didnt even want without me knowing about it (I wanted a Sonata, he sent in an application for an elantra because he thought it "fit" me better)
4- After singing the papers for the new car (2011 Sonata), he completely ignored me from that point on like I didn't exist
5- I received a bill in the mail for damages on the tiburon that Mike clearly told me, and two other people that were with me, that I definitely wouldn't have a problem with
6- I go to see Mike at the dealership and he tells me I'm treathnening him because I said I was going to make an official complaint to headoffice (If he feels treathned, it's because he knows he's in the wrong)
7- He told me I was going to receive a survey about my experience, and that I better give him good feedback because of everything he did for me
Let me just tell you that I DO NOT recommend this dealership, especially not Mike Jones. I am a 27 year old woman, and this is the second car I buy from them, and let me tell you I could have gone there again time after time after this, but I will NEVER be a hyundai customer again because of this particular salesman.

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Comments

  • Mi
      Jul 03, 2007
    Hyundaitv - Poor service!
    United States

    Purchased new hyundai 32" lcd tv from newegg.com. 2 months later tv failed. I contacted hyundai warranty in america. They shipped me a box to send my tv back for repairs. Note: this return box did not have any packing information. Per hyundai the lcd screen was damaged in shipping. They did have insurance from ups. Ups did inspect and declined any help. Hyundai has also declined any help on my new tv that was shipped to they for warranty repairs. At this time i feel hyundai has very poor customer relation skill and did not care if they lost a new customer. Buyer beware!!! Fyi--- hyundai declined repairs due to incorrect packing to ship to them for repairs.

    0 Votes
  • Dd
      Sep 13, 2011

    Stay away from Hyundai. Company is customer unfriendly. Their 100, 000 mile warranty is a lie. Tremendous problems with car---this company is all about the money.

    0 Votes
  • Dd
      Sep 13, 2011

    Hyundai will not honor service agreement. Please listen, if you are planninng to buy one, reconsider. This is worst new car I have ever had.

    0 Votes
  • Sa
      Sep 02, 2015

    I purchased my vehicle from HYUNDAI-MOBENI sometime last year and from the outset it has been troubling me, I have taken my car in several times, yet I got no satisfaction. The first time I sent my car in I was told I needed to replace my clutch and needed to pay R5000+. After the service was done, I still experienced the same problem with the vibration of the clutch. I did bring it to the attention of Hyundai and they kept emphasizing the need to replace the clutch. The only reason that the clutch has so many issues is due to the oil leak which Hyundai will not take responsibility for. After months of going back and forth there is seems to be no one in the organization that will take the responsibility of the car service. My car is not even two years old and still under a service warranty. Clearly Hyundai does not care about customer service once the car leaves the dealership.
    ALL I WANT IS FOR MY CAR TO BE FIXED AND FULLY FUNCTIONAL. I WANT WHAT I PAID FOR AND THIS IS UNACCEPTABLE FROM SUCH A HUGE ORGANISATION NOT PROVIDING A SERVICE.
    I AM DEPENDENT ON MY CAR AND IF THIS IS NOT SORTED OUT I PLAN TO TAKE IT UP WITH THE OMBUDSMAN.

    0 Votes

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