Hyundai
reviews and complaints

Never go to victoria Hyundai!
My husband and I went and test drove a Hyundai accent which was advertised at $13500, and decided we liked the vehicle and that we would apply for credit approval. As we are both very young we do not have a very long credit history so my father agreed to cosign for us in order to get a lower interest rate. The salesman did his usual pitches and encouraged us to get the extended warranty, all sorts of protection packages and one called the West Coast Package, which had options such as Paint protection, fabric protection, rust protection and undercoating. We told him we werent interested in the package to which he asked us if we had to choose three options which three would we choose. We told him our three picks and he told us "he would throw them in for us" appearing to give us a deal. On our first day at the dealership as far as I was informed all the forms we filled out were for the credit application, and due to the bank closing early that day we scheduled another appointment for the following Monday to find out about the status of our credit.

So on Monday we go in and the first thing Charles (the finance manager) said to us was that our credit had been approved however, my name would not be on the contract (as I have no real credit) and our interest rate would be 7.99%! He then placed a contract on the desk in front of us which had a total of $21, 849 for the principal amount of the vehicle. I became hysterical as I started looking through the contract which had an interest rate of 7.99%, the payments were $330.00 a month which was $50 more than we agreed to, and after those payments for five years we would still have to buy the vehicle out for $7, 677.00. The total in the end with interest and taxes amounted to $27, 400! all for a vehicle advertised at 13, 500. When we refused to sign the contract Charles then told us that we had already agreed to buy the vehicle and all the taxes and fees incurred. He told us we had absolutely no other option and whether we signed those papers or not we would have to buy that vehicle.

Anyhow, we put up a huge fuss, my father refused to co-sign and had to take it to the Motor Vehicle Sale Authority of B.C.
We were completely and utterly conned, in the end they had no case, however they still have not refunded our $500 deposit. Every 'manager' I talked to was inconsiderate, arrogant and fully intended to take advantage of us because we had never bought a vehicle before and we were young. I will never go to that dealership again and I suggest you do the same if you want to save your self a lot of stress, frustration and money.

To,
The customer relation manager
Hyundai motors india limited
Western regional office,
Business square, a/ 102,
1 st floor, chakala,
Andheri-kurla road, andheri east,
Mumbai-400 069 (kind attention: mr. abhishek karambilkar)

Sub: premature breakdown of santro-xing car engine

Sir,

1. i regret to submit the following to your kind attention:

2. i had purchased a hyundai santro xing car on 02 nov 09 from m/s. orion motors pvt. ltd., 7th km store, opp. b.b.m.b., delhi road, hisar – 125 005 (haryana) and the details of my car are here under :-

registration no. : hr 17 85 65
chassis no. : malaa 51 hr9m472553k
engine no. : g4hg9m880208
month & year of mfg. : oct 2009

3. the first servicing was carried out on 20 nov 09 at m/s. orion motors pvt. ltd., hisar (hyundai’s authorised service centre) at scheduled interval. the performance of the car was absolutely satisfactory, until early may and had done 8, 200 kms, when i started experiencing inadequate pick up and intermittent cut out of air conditioning unit. the very next day the defect was referred to m/s. hyundai goa motors pvt. ltd., verna, goa, since i am presently posted here. the car was handed over to the service center on 11 may 10, for the above mentioned defect and second servicing. on 12 may 10 the service engineer telephonically informed that the defect was attributable to the worn out piston rings and the rectification would entail replacement of piston rings and major repairs to the engine.

4. engine being the sturdiest and the most reliable equipment in a car can not give up or develop such snags at such an early phase of cars life (6 months/ 8, 200 kms). the requirement to undertake major repairs of this order on engine in such a short span is a clear indication of premature material failure/ lapses in quality assurance coverage during production of the engine.

5. for a middle class indian, buying a car is a choice made for lifetime for which he not only invests his savings but also his emotions. the extent of repairs being undertaken to restore the condition of engine at this stage is very unfortunate and has shaken the faith i had in the product quality of your reputed and prestigious company. major repairs/ replacement of the parts of a new engine at this point of time would affect the engine’s performance/ efficiency greatly and would call for such repairs in future also when the same may not be covered by warranty.

6. considering, the above mentioned facts, i would request hyundai motors to investigate the matter and act favorably to replace the malfunctioning engine with a brand new engine at an early date, which is covered under warranty and oblige.

regards,

(ramnivas babal)
Lieutenant
Indian navy
[protected]

Appoint ment letter from hyundai motors uk,

i recived appointment from hyundai motors uk for the post of asst.general manager, and to contact sta travels agency contact person joseph mark harcourt and also to pay 6000gbp in advance, i forward this mail to my friend working in uk, he verified and replied the company offers is fraud and fake, he also suggest to visit website to see complaints, and my friend also directly called hyundai motors in uk, they replied there is no any offers hyundai motors offered, then i visit complaint website, many of fake appoint ment letters mentioned same hyundai motors and same adress and differernt phone numbers, sta travels also fake, they asked to transfer money third party account number,

I purchased a Hyundai i10 from ST Antony's Cars Pvt Ltd Kollam, on 31 Aug 09. On 09 May 10, there was a burning smell while driving and I took the car to the service station. They said that the clutch had burned out. A clutch burnout in such a short time can only be due to defective manufacture/part failure. The company is not ready to reimburse the cost to me.

Hyundai-Kia Automotive Groups
Hyundai-Kia Automotive Groups
St. Johns Court - Easton Street
HP11 1JX - High Wycombe
Buckinghamshire

Dear: Winner,

I am Mr. Phil Edward, your Claims Processing Director, I wish to Congratulate on your success, you are a lucky person to have won this Promotion.

*This International Promo Program is to mark Hyundai-Kia Automotive Groups award as Winners of the Car Company of the Year and also to raise the profile of Hyundai-Kia Automotive Machines in rural and urban Areas.

*Hyundai-Kia Automotive Groups is in challenge to take its market share from the popular Europe imported Cars. The tactics includes Promotional Awards, Live Events, Local Campaigns and General Prize to establish the brand on a neighborhood at a time in major Urban and Rural areas.

This is a Promotional draw which officially launches the new system. With funds accrued exclusively from previous draws, payouts to all winners are guaranteed and will be transferred in record time.

Hyundai-Kia Automotive Groups Promotion Team
Head Winning Claims Dept
Mr. Phil Edward
Tel: +[protected]

VERIFICATION/PRIZE RELEASE FORM
1. FULL NAMES:
2. RESIDENTIAL ADDRESS:
3. DATE AND PLACE OF BIRTH:
4. PHONE/FAX NUMBERS:
5. NAME AND ADDRESS OF NEXT OF KIN:
6. SEX:
7. OCCUPATION:
8. MARITAL STATUS:
9. AMOUNT WON:
10. WINNING EMAIL:
11. NATIONALITY:

You have been approved the total sum of £ 750, 934.00 GBP. This will be Transferred or sent to you by which ever means you prefer. You are to make a choice from the listed options below;

1. Via Bank to Bank Telegraphic Transfers (if you have an active account)
2. We can have our affiliate Courier Company delivers the cheque to your designated address. This is in consonance with our policy in this regards, be advised that if you opt for the cheque to be couriered, we however exempts our self from all liability related to this service.

Please note that you are to choose one (1) from the two (2) listed options above that you wish to receive your Winning Prize. Also note that your Winning Prize is not in liquid form but in Bank Cheque, this is in compliance with the Anti-Fraud law, section 2, sub section (iv) of the procedural manual of the funds disbursement agreement existing between courier companies and the British Government.

Please as your sole representative down here in the United Kingdom, we advice all client to keep Winning Information confidential to avoid impersonation this advice is given to all clients due our past experience.

This correspondence officially confirms that we are in receipt of instructions relating to the payment of your Lottery/Promotion Winnings. Please complete the form above with correct information and email back to us immediately.

Looking forward to your swift response.

Head Winning Claims Dept
Mr. Phil Edward
Tel: +[protected]

Bought Hyundai i10 from Trident Bangalore and dealer gave central locking as goodie and is given one yr warranty. Unfortunately, like all freebie, this thing went for a toss just after a month. In fact, so many times, it was unlocked w/o my knowledge. Called Dealer several times and dealer even took my car 5-7 times using my GAS expense and off course usage of vehicle in busy bangalore by dealer. No luck so far, Sales Agent does not return calls. Hyundai keeps calling me to check how is the service and they have guts to request me to give full marks for their service which is joke.

One thing is sure, customer care in INDIA is among the most lousy in the world.

Vehicle No KA 02 MD 9512

i bought a hyundai tucson in 2007.a year after i bought the car it started making a knocking noise from the left front.on numerous occasions the car went in to be sorted out.a number of things have been changed on the car but the problem has to date not been sorted out.it is now 2010 and the car still makes the noise.i asked the dealer in ladysmith to give me a courtesy car and keep this car so they can sort the problem out.they refuse to give a car saying that they dont have courtesy cars.i need a vehicle to transport my kids to school and besides i dont understand why i need to drive a car that they cant fix.
what are my options
[protected]@live.co.za

The car I went in to buy did not really exist (even though I called the dealership 10 minutes before I arrived). I ended up purchasing a new vehicle. John took my down-payment check even before I went to speak with the pricing/financing guy. John also told me that the car had a $1, 000 manufacturer rebate (which it did); however, John actually jacked up the sticker price of the car by $1, 000, lowered it by $1, 000 (my "rebate"), and pocketed the manufacturer $1, 000 rebate for himself. I tried to work with John and the financing guy to reach a deal (I was charged $89 extra in taxes on the inflated price of the car), but they kept giving me the run around, tried to confuse me with bogus numbers to show that they didn't pocket the rebate (I teach statistics btw), and finally became really nasty when I started calling them on their B.S. I've since filed a complaint with the BBB, the NYS Attorney General, and with Hyundai HQ.

Dear Sir,

Sub: Hyundia Verna 2006 – Engine failure (44000 kms)

Here under giving you chorological events

03-02-2010 - This vehicle given for major check-up at 42348 kms.
- Replaced Break Shoes Front & Back
- Replaced Engine Oil & Air filters
- Over Hauling of F & B Breaks
- Replaced what ever is required by the service people after checking –
up which is a standard practise.

03-02-2010 - The vehicle was taken delivery.

27-03-2010 - Observed A/C was not working.

30-03-2010 - When I gave it for A/C check-up the maintenance personnel
reported “Radiator hose leak & needs replacement”. Also informed
the engine head damaged need replacement which is a total
surprise & shocking.
Please note that the vehicle was given for the routine service on
03-02-2010

02-04-2010 - I was told by Kun Service (Chennai) that I have to pay Rs.70, 000 minimum
for repairing.

We request you to take necessary action & don’t penalise your customer for no fault of us.

Your’s Truly

M.Dhandapani.
(Mobile : [protected])

We recently purchased a car from Butler Hyundai in Indiananpolis, Indiana. They were to pay off our existing loan with Ford Motor Credit, their check BOUNCED! Ford sent us a letter stating the payment was returned by the bank and that they in turn stopped payment on our refund check. The letter also stated that we neeeded to mail the title back to Ford. Our purchase agreement also stated they would tint the windows (we specifically told the salesguy as dark as possible without it being limo tint). When I went to pick up the car you could see in it plain as day. It barely even seemed like there was tint on it at all. I told them right then and there that I didn't like it. They played the phone tag game trying to see if the window tint guy could redo it and for how much. They argued that they shouldn't have to pay for it since they fulfilled their part of the bargain. According to us, they did not, becuase it was not what we asked for. The owner of Butler Hyundai, Rob Butler, finally returned calls to us about the whole Ford Credit screw up and was the rudest of all the people we have dealt with there. I feel sorry for Joe Andert, our salesguy if this is who he is going to learn the car dealership business from. I wouldn't refer my worst enemy there because of the treatment we received from Rob Butler. He is why people hate car shopping!

I was desperately in need of a car and have a very poor credit rating due to foreclosure on a home. I had heard that Hyundai had a good program for buying a new car. My 1997 Mazda lost its A/C compressor and would have only lasted 6 more months with a new compressor. My job is 75 miles south of the city I call "home." I needed to get back to work on Monday, and the Mazda breakdown was on Friday. I went to Goettel Motors to look into this program. The new Hyundai Accent (2010) was base-priced at $14, 997. With all the state, license, and "Assurance Program" fees plus $1000 discount for the "assurance deal" at this time, the final price came to $18, 509.00. The interest for the loan from CitiFinancial Auto is 10.9%, surely better than some people are paying. However, I still could not get a loan without a co-signer.

My friend agreed to co-sign. We filled out the paper work, each under the impression that I, the buyer and payer of the account, is the primary owner. By now the total amount, with interest over a 6-year period (72 months), has brought the price to $26.000 +. Also, upon receiving information from CitiFinancial Auto, I am no longer the primary holder, but the co-signer. My friend as AAA credit score. Now, my friend is paying on a car at a heightened percentage on the credit score (mine) instead for paying at an interest rate in keeping with the AAA credit rating. I will never see any improved credit score on my behalf, even though I am paying for this car. Buyer beware! Don't get into this program. It does take affect until the first two months payments have been made. The one advantage and only advantage is that the Assurance program allows you to lose you job, not from being fired, but at no fault of your own. At this point, you may drive the car for 3 more months. If you do not find another job, Hyundai "claims" that you can return the car, being absolved of payment. From other complaints, it seems that Hyundai does not honor its agreements. Buyer beware! Also, many dealers, including Chevrolet, practice this approach to seeking loans for car-ownership. I am seeking legal help with this matter.

GB Auto-Egypr Refused to Accept any cars ( for maint. @ services ) not bought from them, they said that is company policy, i bought a new car coming from saudi and now i need to make the 1000 km service but they refused to take it here in hyundai gabour service center in suez, most of customer complain about same thing, we understand that there is No warranty for our cars on ghabour, but they should do the required servises and we will pay for it, how can gabour is the agent for hyundai in egypt and he refuse to do so, so please take ur ness. action and advice

my car vin:=KMHDT41B8AU895291

Engine no:-748155

my name:- sherif amed taher

my phones:- [protected]

[protected]

my Email:- [protected]@yahoo.com

The so-called customer focused people in the workshop of Saini Hyundai in kolkata has a very damn-care & indifferent attitude.

We had bought our getz gls from Saini Hyundai on Sep'08 and have always got our car serviced from their service workshop. However, time & again there have been problems which has been faced while driving the car which ideally should have been addressed during the regular service, that is if they were actually servicing the car instead of just dusting the car.

When these shortfalls were highlighted, apart from being uncourteous they were of the view that we should get the car serviced somewhere else.

Am quite sure that these grievances will not reach the concerned people of Hyundai, however i would suggest people in kolkata to avoid buying or for that matter servicing their car from Saini Hyundai.

Arindam Sen
[protected]

After Repeated Complaining about my new Hyundai I20 Front wheels problem to the Hyundai Delear, the Problem is not yet resolved. The complain is shown to the delaers from 1000 kms of purchase of the Vehicle and now the vehicle has run upto 11500 kms. The Vehicle is been taken 6 times to the TALWAR HYUNDAI, TARBUND, SECUNDERABAD but still nobody here can actually understand what is the problem or just want to ignore the work. Iam really fed up wit these talwar hunndai servicing. The Problem is when The Problem is shown to the Supervisor he says along with the Mechanic that he has come to known what is the Problem. And at the time of Returnig the Vehicle the supervisor says he has also rectified the problem but when we actually drive the vehicle we again face the same problem.

So, I request you that if this complain is seen by any concerned person of Hyundai, Please try and rectify my vehicle problem before it bcoms a Major Problem.

Thanks,
Sajjath baig,
Tirmulgherry,
Secunderabad 500009,
Mobile [protected].

By bad luck, I had purchased a Santro Xing GLS eco model from the dealers, viz., Geo hyundai, Pathanamthitta, Kerala. Though at the time of baooking, they offered me Sterio Set, ATS and Fog lamp, the fog lamp has not recieved yet even after a period of two months. Each times, on enquiry, they told me the item is not available, etc. and etc. One time, they asked me to contact one person, and then again another and another. But the result is the same always. This experience is a very bad one. I never felt such a humiliation in my life so far. I think possitively that the problem can be solved by you.

14/03/2010

To Whom It May Concern:

Firstly I can’t begin to explain to you how disappointed and disgusted I am in Hyundai East Rand branch.

We started with the deal about a week and a half ago on 2 x Tucson 2010 demo model vehicles. We are trading in 2 x Ford Territories and there was a short fall on the settlement amount. The Tucson’s were R191900-00 incl. vat, sold at a new price of R239900, giving R50 000-00 and loaded with R50 000-00 to make up the short fall came to R310 000-00.
MFC approved the one and Wesbank approved the other one.

Everything was in order up and till Friday afternoon the 12th of March.
Allen was the sales person doing the deal, along with Jody. Before I left there on Friday afternoon he told me everything was in order and that he will arrange the vehicles to be collected on Saturday morning. He will arrange the contracts and the vehicles and I went to sort the insurance.
I sorted the insurance, put both Tucsons on our insurance and told them to take the territories off the insurance as of from Saturday 13th March 2010. I also arranged with tracker to go and take out the tracking device from the territory and install it in the Tucson on Monday.

But when we got there on Saturday morning to collect the vehicles I was told there is a problem, we can’t get the vehicles and that their GM didn’t want to sign off on the deal.

First, not once was there any communication from Allen nor Hyundai. I had to phone him the whole time, or I had to drive to the branch to get anything out of him.

Secondly Friday afternoon everything was still A-okay and Saturday morning they couldn’t do the deal anymore.
But for a week and a half it took them to structure the deal not once was there any mention of they couldn’t do it, or that there is a problem of any sort.

The banks approved the deal but Hyundai says no?

We were embarrassed and humiliated in front off a show room full of customers.
We were there to collect our new vehicles but instead we just got a “No, Sorry” from Allen and Merlin.

In all the years my family have been buying vehicles and that is from 1970, never in my life have I came across a more incompetent garage than Hyundai East Rand.
Just last year alone including our work bakkies we bought 10 vehicles from Cassey’s Auto in Springs.
My father is I think on car number 64+, my self is on car number 14, my mother is on car number 10, and I don’t even know on what number car my brother is. So this is definitely not the first vehicle deal we are doing, so we know how it works.
If I have to rate Hyundai East Rand’s service on a scale of 1-10 I can’t because there wasn’t any service.

I can’t even drive my Territory now seeing as it isn’t insured, and it is the weekend, will only be able to try and sort it out on Monday, but I don’t know how my wife is going to get to work on Monday because I won’t take a chance driving uninsured.

We gave the deal to Ziggy at the other Hyundai garage and he is busy sorting it out for us. At least he treats a person like a valued customer.

We like the vehicles and want to buy them, there is nothing wrong with the product, but it doesn’t look like Hyundai East Rand wants our business.

The same thing happened to one of my wife’s work colleges, Johan, who also wanted to buy a Tucson. Hyundai East Rand also had issues and stories, full of empty promises. So he literally walks across the road to the BMW garage and bought a brand new X5. Twice the price of the Tucson.
This happened about a week ago and he is all ready driving his X5.

This matter I am going to take further, to the ombudsman, the news papers, the internet and every where I can.

I will not recommend Hyundai East Rand to anybody ever in my life!

Disgusted Customer

Pierre Du Toit

I purchased a Brand New Hyundai i20 one of the very first sold out of the Pinetown branch. On delivery it was crystal clear that NO PDI was ever done on the vehicle. this vehicle is a very well balanced car and is value for money like never before.

The only issue I have is that as soon as the workshops put spanners to the vehicle it is a absolute failure. The wheel alignment was never done, the hand brake was never adjusted, the radio kept blowing fuses. The radio issue was to have been fixed but this only lasted some 3 months now the RDS function does not work. The drivers door got a paint chip in it at the dealership in Umhlanga this has not been fixed, but rather blamed on the owner. The seat stiching is now pulling loose and the Warranty manager Corrie now tells the dealership it is due to the way the customer gets in and out. PLEASE what utter rubbish it is under the back rest and not on any used service. The clutch has been changed this took 6 weeks because of parts not been in the country. The clutch noise is now back and getting worse.

The accelarator pedal has a hard spot just above idle which make the vehicle almost undrivable at low speeds and makes the drive look like a learner, because it keep on stalling.

The most sicking part of this whole problem is I ran a workshop and at one stage TWO service centres for Hyundai and i konow the lenghts MY staff went to ensuring customer satisfaction was first and fore most in our minds.

This car was purchased for my daughter as Hyundai is known for quality but I now have to have second thoughts.

I bought a Brand new hyundai i20 from a dealership in pretoria. Just after 1000km the car started to over heat and I also realised when I needed to use my fog lights it wasn't working either.
I took it in for repairs but no one wants to tell me why it's over heating so new.
I am very unhappy and dissappointed that this is happening to a new car with so little millage on,
WHATS GOING TO HAPPEN AT 10 000KM

My girlfriend was in a accident in December 2009 the 20th today she still has not got her car back from panelbeaters as they are awaiting parts from Hyundai which is totally unacceptable what kind of business are you running, or is it a case of Africa not being important enough as how can the whole of South Africa not have parts for such a popular make of car.

This will be taken up further if i do not can response asap and assistance with this.

Regards
Frustrated

Dear Sir,

i have taken one hyundai verna car. at the time of booking they have committed me the exchange bonus of rs-10000/-.i have submitted all the relevant documents inconnection with the exchange bonus.but the dealer (Super parts Faridabad ) till not give me the exchange bonus and there is no response from their part last two years(14-1-08).several times i have complaint it with the customer care, but no response.my new hyundai verna car number is HR -29 T -1038 .
Please resolve my problem As soon as possible.

--
Baldev Alawalpur (Advocate)
State President
Youth Indian National Lokdal
Haryana
[protected], [protected]