Hyundai
reviews and complaints

I love my Sonata and this NOT a complaint about the product - but the Sales & Finance department of Patrick Hyundai. I can't say enough GREAT things about the service department there, Randy & Gus are the best! I was happy with my original purchase with them in May 2007, and recently went back to view options on a newer Sonata. I even recommended my mother purchase her next vehicle there.

Unfortunatly the sales department had wasted more that 6 hours of her time only to get her into the finance offict to sign for the car ($300 payment promised) to see that the documnets printed had included the extended warrantee for an additional $100 a month AND A RATE OF 9.99%! When my mother expressed her frustration Marty (Finance Manager) WALKED OUT OF THE ROOM! Apparently it was closing time and he was not going to honor the deal, let alone apologize for being the typical Sales ###! They had to lock up and left my Mom waiting outside for a ride home.

I should have followed my instict to never return there myself after that, although I thought being an existing customer, and the current state of the economy I had an opportunity to get a deal. After they ran my credit to confirm my 745 score, they came back with a payment way too high so I walked. (I will never again in my life let any dealer run my credit without running the numbers, payment/"worksheet" first! at

I am happy to say I found a great deal & AMAZING sales team PUGI, Downers Grove - although I was shocked to see (while seigning with PUGI) that Patrick Hyundai had run my credit with SEVEN banks that day, only to come up with an awful 7.5% rate! Unbeleivable!

Respected Sir, 7th October, 2009
Subject: Personal Complaint against Mr. Sivakumar, Service Manager, MGF Hyundai Kottayam for humiliation.
I am Fr James kozhimala, Head of PG Department of Commerce, Marian College Kuttikkanam. My Santro Car (No. KL 34 8684) met with an accident last September 5th 2009. The car has reached your service centre on 6th September, 2009, itself. As per the information from the company I came to Kottayam branch to get back my car after maintenance on 6th October, 2009. They told me that car is ready for delivery at 2pm.When I approached the company to take back my car at 3pm, it was found that car was not working properly. The fog lamps were not working properly. And also I myself found that one of the tyres was flat. Even though the tyre problem happened in your service center, I was asked to pay the expenses and I paid it. At 4.45pm I was informed that the above mistakes are rectified and ready for delivery.
After the payment of the bill in the showroom, again I found that fog lamps were not working. It was at 5pm. When I pointed out the mistakes of the car and dissatisfaction of services rendered by MGF, your service manager Mr. Sivakumar, shouted and insulted me by using third rated words and deeply vounded me. When I shared him that I myself directed 9 of my friend priests (I will give details, if necessary) to buy the car from your show room, his comment was “our company does not need any recommendation from a customer to sell the car, so here after we don’t want your recommendation”. After that I shared that I am a catholic priest and also a college professor. His comment was “who ever you are I don’t care” and he repeated it several times and behaved indecently in front of many people gathered there. Even after the repeated request of my genuine complaint your service manager tarnished me, teased me and spoke angrily. It was so disheartening and painful to know that in Kottayam MGF Hyundai service centre, the principle of your service manager is ‘Customer is a fool and Service Manager is the “Super King” ’.
Hence I express my strong grievance and protest against your service manager Mr. Sivakumar. When I shared my pain to my community, they have strongly recommended to complaint it to respective authority. I kindly request you to take necessary action against this humiliation.
Looking forward your reply

With Thanks,
Fr. James Kozhimala
Head, PG Dept. of Commerce
Marian College Kuttikkanam

In late june I purchased a new 2007 hyundai accent from duncan hyundai. After only 2000 miles the check engine light came on. I took it back. The codes were reset and I was told there was a service matter on the car and that this would take care of it. I took the car home. The next morning I started the car and after about 3 miles the light came on again. I had the car picked up and taken to the dealer. I was told they needed to keep the car overnight so they could reset the code when the car was cold. I said this was ok with me. When I called later the next day and ask if the car would be ready that afternoon I was told "you can drive the car and the light will probably come back on. We will order some parts and repair the car when they come in" I ask what type parts. I was told, " a new cylinder head, exhaust manifold and all the injectors." I was totally shocked. These parts constitute a major engine overhaul and the car has not even had its first oil change. I paid over $13, 000 for this car and I will have a new car with a rebuilt engine in it. I told them I did not want this done. I was told hyundai told then this is what they must do. As it now stands my "new" car is to have this major engine work done on tuesday. I am very angry about this matter. I was told by one of the employees there that this happens to "1 in 300" of the accents. So now I will be driving a new car with a rebuilt engine. Hey thanks a lot hyundai!

So much for your quality assurance and happy customer program. Like the new ad campaign says "duh".

I have had some problems with withnell hyundai and hyundai usa. First, I had an intake manifold gasket fail. Being a retired mechanic, it was an easy diagnosis. Upon calling hyundai usa I was informed that the gasket was a warranty item! I then called withnell hyundai to schedule repair under warranty. I talked to a woman there, on a thursday morning, who checked into when the repair could be made and the duration of time that they would need in order to complete the repair. She told me that if I could bring the car in on the following tuesday that they could have it repaired and back on the road by noon. I told her that was fine and delivered the car before 8:00am on that tuesday. I was informed then that they would have the repairs completed by noon. About an hour and a half later I got a call that "the car was ready!" I returned to the dealer to pick up the car and go about my way. I was informed that they had "ordered" the gasket and it would be in the following day. I took the car and went about my way. I did not make any appointment for repair as I didn't have my schedule with me to see when I would be available to try this again! I got a call the very next afternoon that I had missed my appointment for that afternoon! I then had to make another appointment to get the repair done. I made the appointment and got the repair!

About a month went by and the car started having a problem with the wheel bearing on the left front wheel. I again called hyundai usa and was informed that it was "covered by warranty!" I asked kenette if she could arrange this repair where it could be done in one day. She put me on hold and called withnell hyundai and made the arrangements for sept 13, 2007. She was informed that I could have the car there by 8:00am and would need it out by no later than 2:00 pm. She came back on the line and informed me that she had set up the complete repair and that it would be finished and I would be out of there by 2:00pm. I questioned her about the part being there when I arrived and was told that it would be there before the car was there for repair. I thanked her for her time and trouble, and she asked me to call her back and let her know how things went. I delivered the car to withnell hyundai at 7:30am on 09/13/2007 at which time I was asked, "you will be picking the car up at 5:00pm? I answered"no!"I explained that kennette had set this up and I was to be out with the repair completed by 2:00pm! The response that I got was that the bearing would not be there until at least noon! I told him that I could not waste 4 hours of my time waiting for a part to possibly arrive and be assured to be out of there by 2:00 with the front suspension being disassembled and re-assembled on that side and then the alignment done and that I would have to do it another time! I left and found a telephoine booth in order to call hyundai usa. I was put on hold for what I was told would be five (5) minutes. I waited there in a cold damp telephone booth in the wind for fifteen (15) minutes, at which point I had to hang up as my arthritis was killing me! I got home and called hyundai usa and was given the biggest runaround that I have received in some time at which time I was informed that the bearing was"not a warranty item!" so far I have been out approximately eight (8) hours of time and 150 miles for no good reason! I would like to inform the general public about this as I feel that it must be the way that they treat everyone. I also believe that hyundai usa and/or withnell hyundai needs to reimburse me for my wasted time and trouble.

I bought an santro lpg variant car from himgiri hyundai in last november '09. Since last two months company's insurance department was approaching for the insurance as it was due in november. Later we had a deal as per the company that they will be providing me an discount of 45% on the price for which I gave them the cheque for icici lombard.
After 7-10 days of taking the cheque the company called me up to tell that my insurance could'nt be done as the insurance company is agreeing on flat 30% discount.
Even they were so irritating and using stupid language and later told me that I can cancel my deal with them.
My issue is that such illitrate and uneducated staff are fooling the customers and charging them thereby maligning the hyundai india's achieved goodwill so far.
Hats off to the company if it still knows about it and not doing any action.

This is to reference to Hyundai 1.0 TR Split AirConditioner bought by me on 03/05/08 invoice no: 115 Bill no: 58426 from the following "Next Retail Showroom"

Next
Shivangi Apartment,
Shop No:1, 2, 3,
Near Santoshi Mata Mandir, Poona Link Road,
Vijay Nagar, Kalyan (east) 421 306
Dist Thane
Maharashtra

Tel:[protected]/[protected]

After a span of one and half year (1 1/2) Yr), I am still awating form some "NEXT" or Videocon person to visit my place and service my AirConditioner, Which was supported to be provided three (3) times a year.

I called up Mr Rajesh (Mob:XXXX-585-589) the manager at the above "NEXT" showroom who informed me that since he was transfered to Kalyan west, I would have to visit the shop at Kalyan east.

Personally, I visited the shop on 10-September-2009 with my invoice copy and receipt of the purchase and met Mr Nikhil, the Manager at the Kalyan east showroom who also promised me to send someone to service my AirConditioner.

Since then, Everyday I have followed-up with Mr Rajesh who has never bothered to send someone to attend my AirConditioner.

Will someone from "Next" or the reputed "Videocon" group wake from the slumber and heed to my request at the earliest since more than 17 months have passed.

Mahendra Bhambhani
D1-701, Kangra Lok Dhara,
Netivali, Kalyan (east)
[protected]

Dear sir,

I had purchased I 20 on 10 july from hans hyundai from 1 st day I am feeling that there is some manufacturing defect in the suspension of the car. When ever car passes through pits on the road creaky voice comes from the front suspension driver side.
Earlier I was waiting for 1 st free service that I will inform the same to the services department and same will be rectified.
I had send the car for 1 st service at hans hyundia naraina service centre along with some minor and this major complain/problem.
They have simple told me that there is no such type of problem. I think they have just washed the car and returned it to me without even checking the same.
I request you to kindly do the needful and arrange us a team from the company to inspect the vehicle at my premises and rectify the error or replace the defective part or replace the car or refund the full money to me. Now the car has run around 2100 kms.

I am not at all satisfied from after sales services of hyundai. I had good expectations from the car but all has failed.

Kindly provide me e mail of important people in the compan

I have send above said mail to them they have just provided me some telephones no's to call them.
As we have paid in advance thats why they are not bothered.

I had given my car accent dl3caq5537 for servicing to himgiri hyundai service station in peeragarhi on 03 of sep09. They given us very poor service & parts. They changed wiper blade of my car, but very poor parts they put in my car. My glass totaly damaged with tis wpers, many scratch coming for that wiper blade.

Please help me...

Mandeep
[protected]

I bought a Hyundai i10 from Suhrit Hyunda almost an year ago. I've not yet recieved the RC book. I've been frantically trying to reach people, but to my surprise no one has reached me till yet. I've sent numerous emails to Hyundai helpline, to different people in Hyundai.

i believe Suhrit Hyundai has shut down with its people not being there anymore.

Who will be taking responsibility of giving us the RC. I want someone to come forward and take onus.

We purchased a 2003 Hyundai Tiberon privately in summer 08. The seatbelt was missing on the passenger side so we took it to Suburban Hyundai to put one in which they did on Sept 10/08 with a one year warranty at the cost of $330.00 We left on a 36 hour trip to California in November to relocate my son temporarily and the passenger seatbelt was fine. A few weeks after my son was in California he noticed the seatbelt was not working so I called Hyundai in Troy, spoke to Steve the service manager and he told me it was under warranty for a year and to just take it to a local dealer when we could ( found one in Van Nuys CA ))and they would fix it at no cost.
My son did not take it in toget fixed as I had asked himto sowhen I went to California in June I took it in to get the seatbelt replaced at no cost. They would not do this and insisted that I pay $95.00 to get it diagnosed whe I assured them I just wanted my money back or the seatbelt fixed. They made me pay the $95.00 to check it out and then said they could not replace the seatbelt because now they said that the airbag module needed to be replaced as well and they would not fix it unless I fixed thst as well which would cost an additional $600.00. They refused to fix my seatbelt under warranty because they said they would be liable if we drove the car without an airbag.
I called the Troy dealership back and the new service manager was aware of the problem and advised he would fix the seatbelt if we drove the car back to Michigan I advised that my son lived in California and that was not possible. I said that he should just give me my money back $330.00 plus the $95.00 diagnostic fee from the California dealership as I was selling the car and did not have the $ to fix the airbag, I said I wanted the seatbelt fixed as I had now paid over $400.00 and do not have a seatbelt. I want to sell the car as is and can advise the new owner about the airbag light being on and that hey would have to replace it themselves.
Long story short the Troy dealership refused to give me my money back and the California dealership will not repair the broken seatbelt so I amout over 425.00 and still have nothing to show for it . I called their corporate office and because I had had an earlier probalem with this Troy dealership which cost me $1200.00 in Nashville 10 hours after we left for Cailfornia and a few days after the car had been checked from top to bottom they said that they only give $ back one time as a courtesy They reimbursed me 300.00 out of 1200.00. After getting the car checked over before our trip the mecahanic had said the car was good to go otherthan there was a noise in the A/C and it was only COSMETIC and since we did not need air conditioning in Novemeber to get it fixed in CA. 10 hours into our trip the car broke down outside of Nashville, the serpentine belt was broken because of the A/C airconditioner which resulted in a long tow, a 5 day stay in Nashville, hotel and food bills, a delay in our trip and a 1200.00 bill. They cann that a courtesy?
Amyway at this point no one is taking responsibility for either refunding my money of replacing the seatbelt which is under warranty and corporate says they are not responsible for individually owned dealerships and how they run their business. I have never in my life had to complain to any car dealership never mind twice in one year at the same dealershipo and car company
At this point I do not know what to doas we would like to sell this lemon of a car except I want my seatbelt in .

They are so busy that they do not care for loosing customers..Gave my car there for service and got the car in evening which was dirty and a small dent on the bumper and then they gave me writing that they will repair it next time after a week something happened to the steering gave them the car got it back but with 3 new problems gave the the car back next day again then after calling them 20 times got the car in the evening with a major dent on the right door so they kept the car that they will repair it.Now when i call Peera Garhi Branch they say you car should be at Mundka Rohtak Road Branch and when I call Mundka they say they did not got the car.

Very Very Much Disappointed / Sick of calling
Mohan Singh and Sunil Sharma the two who took my car ..
Then calling Mr. Rajesh and Mr Michael Mathias they are helping but
not worth because they start scolding the people who have to work and then
because they were been scold for your car they ### up your are car then you do whatever
you can..Its India

Nitin Parikh
DL 8C S 0534
Hyundai Verna White

my colour tv model No.HY22f08 was purchased on 20-10-2007, at sri sailakshmi agencies, rajahmundry andhra pradesh, , India, once got repair by stopping itself and was get repaired and now presently working. But, at the time of purchase the screen colour was blue but recently some part of the screen has becoming red, remaining blue reasons not known, perhaps there may be technical problem in colour picture tube, and I do afraid some day it may fail completely. Will the company look into the as pect for doing the needful, since only one year ten months back I purchased the TV.

Less than a month ago, I traded my 2003 Honda Civic Hybrid in for what I thot was a brand new Hyundai Elantra, paid $18884.05 for it! Had problems with that car and decided to get rid of it, not even 1200 miles on it ... well, I took it to Hidy Honda, I bought the car from Hidy Hyundai! Hidy gave me $10, 000 for it, wanted me to understand Hyundai's are junk and have terrible resale value and that it's a good thing I brought it in when I did! I am a military widow, limited income, I can not afford to take $9, 000.00 hits ... if my husband were alive, this would not happen. Today I realized the car was a 2008, not a 2009 (let alone a 2010), I realized on the paperwork Hidy gave me $4300 for my Honda Civic Hybrid when they told me they would give me $5000 for it! All in favor of outsourcing a company ... well here's one, send Dave Hidy's auto dealerships! Advice: Don't buy from Hidy!

Dear sir, I received the following mail from the following person,
Mr. Anderson Williams, introduced himself as Processing Director Hyundai Cars Company Promotion, with the following email, address and contact

Hyundai Cars Company (UK) Ltd
Award Center 42B Uxbridge Road,
Ealing, London W31 4BS.
United Kingdom
Tel: +[protected]
You have been granted 850, 000 GBP
Dear: Award Winner

From the desk of Mr. Anderson Williams (Processing Director Hyundai Promotion)

This is to acknowledge the receipt of your mail regarding the notification of the Hyundai cars Company Promotion 2009.

This Award is to help selected individuals increase their independence, mobility and improve their life and also develop the communities around them and also to promote the Hyundai Kia Automotive Group.

You are now required to send us the below datas/informations so that we can process your award funds of £ 850.000.00 British Pounds to you.

FULL NAMES:
HOME ADDRESS:
CITY:
COUNTRY:
MOBILE NUMBER:
AGE:
OCCUPATION:

You are to send us the above informations immediately so that we can process your award funds and proceed in delivering the award to you.

Send the above informations to ([protected]@live.com) Below is our award website
page where you will find more informations about us and the award funds.

www.hyundaicompanyaward.page.tl

Important notice: The site is till undergoing more construction. We await your informations.

Processing Director Hyundai Cars Company Promotion
Mr. Anderson Williams

Please send me the verification of this comment
Thank you
Muhammad Tahir Lateef

Sir,
I, Seema nayyar, had given my car i10 for service at Charishma Goldwheels (p) Ltd, #7 industrial area, phase Chandigarh on 29 August 2009.

When in the evening of that above mentioned date, i got the delivery of the car.it was oberved that the entire car was wet from inside and water was seaping into the car.
despite my repetative requests to the manger for the same problem, he just ingored all requests carelessly, and handed over the car to me without even inspecting it, affirmeting me that if any problem is caused later then car would be collected from my place as suitable to me.As the reuslt i had to face difficulty because of the leakage of water in car.
On tuesday i.e. on 1st of sept, 2009 the car turned into a pool full of water, so i called up the manager (Mr. amarjit Singh ) . His behavour was rude and he was least interested to solve the matter and he did not collected the car from my place.
Finally on 03rd September, 2009 i got my car back after repatative reminders. the manager misbehaved and after many requests agreed to send the car back to my place.when the car came to my place the driver asked me to drop him back to the service station, i was astonished to hear his words, as i had not experienced such case with any other car co. before so i talked to the manager and he said the same to me. if i had been free then i would have collected my car myself so this means that Big companies like Hyundia can't even provide proper customer services and customers have to face harasment from staff rather then getting cooperation.

i purhased a hyundai i10 from das motors, abu lane, meerut, u.p., india 10 months back. the car has started making noise . i took it to the dealer mentioned above and they told me that the engine is defective. now when i want the parts to be changed, they are continuously delaying the repair telling that the parts are not available and are awaited. this has already taken 15 days and my work is suffering a lot because of lack of my vehicle. people concerned at the dealers workshop do not give any proper information as to when the parts will be available making the problem worse. can anybody help me out i am in deep trouble.

dr anil nausaran
[protected]

On Tuesday 8/18/09 my wife and I went to Harrisburg Hyundai to do a "Cash
for Clunkers" deal on a new car for our son going to college. Having already
purchased a new Accent from there in 2017, and referring my brother there a
week earlier, I expected no problems and a good deal. The program was
explained, a deal was negotiated, credit reports were ran, and paperwork was
started on a new 2017 Accent with my salesman Mike Brown. All seemed well.
The good news ended there. Upon entering the finance department for final
signatures I was told the Government was slow on paying the dealers and it
would be about a week before we could pick up the car. Having no immediate
need for it, I went ahead and signed the paperwork, which consisted of a
"Buyers Order" and a privacy statement, put down a $500.00 deposit and was
told my finance paperwork would be signed upon delivery. I agreed and left.
On Saturday 08/22/09 at 3 pm I heard a talk show speaker talking about
problems people were having with dealers. I called my salesman Mike Brown
and told him I wanted to complete the deal today. Mike put me on hold and
moments later a sales manager picked up and told me they were going to
refund my money because they no longer were participating in the "Cash for
Clunkers" program. I was outraged and went to the dealer.
After a brief encounter with my salesman I went to speak directly to Timothy
Eklund Sr., the General Sales Manager. I explained to him we had a signed
deal and I wanted the car. He explained he did not have to honor the deal,
and since they never submitted the paperwork to the Government no laws were
broken. When I asked why I wasn't notified, he said they were going to call
"all of us" today or Monday. PROBLEM! THE PROGRAM ENDS TODAY AT MANY
DEALERSHIPS AND OFFICIALLY ON MONDAY. People like me would not even have a
chance to participate in the program!
I immediately explained to Timothy Eklund Sr. that I would pursue legal
action against the dealership and inform the media of this practice. Both of
which I am doing. I then called BethAnn at Fredrick Hyundai in Lebanon, Pa
in hopes of making an 11th hour deal. They said they had already had (5)
customers this week with the same Harrisburg Hyundai story. HOW MANY OF US
ARE THERE?
BethAnn and her Sales Manager listened to our story and went out of their
way to help us with a deal on a new Hyundai. I would gladly refer them to
anyone looking for a kind and considerate sales person.
HARRISBURG HYUNDAI, ---> NEVER AGAIN!