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Hyundai / Car / bad manufacturers defect

24°42'16.00, RYIADH, Saudi Arabia Review updated:
Contact information:
Phone: 00966114910808

Dear Sir,


Five months ago I bought a new 2014 Hyundai Azera (chassis
number kmhfg41h9ea332405) from Wallan Car Dealership in Riyadh, Saudi Arabia.


Unfortunately, the car seems to be defective. From the
moment I took delivery of the vehicle at the dealership, there was a persistent
noise coming from the front end of the car, from what I suspected to be the
front wheels. I notified the showroom representative immediately, as the car
had not yet left the dealership. He confirmed the noise also and informed
me that it was coming from the front disc brakes. He said that the car was
brand new without any mileage and that it would disappear after a few
days of use.


Unfortunately, this never happened. I returned the car after
a few days. The date was 15/01/2014. The mechanic at Wallan could still hear
the noise as I did and confirmed that it did not go away as originally thought.
As a remedy he wanted to proceed with lathing the front discs, I requested that
since Wallan had deemed that the problem was the front discs, that these should
be replaced with new and not the lathing of the existing, or they should take
back the car and return my money. They refused the latter and instead kept the
vehicle so as to replace the parts.


One month later they contacted me to come and collect the
car, unfortunately that sound was still there, ever weakening my confidence in
the product and increasing my fears that the brakes were defective and thus the
car dangerous to drive. I informed the representative of this. The mechanic at
Wallan then proceeded to tell me that the sound would go away after about a
week.


One week later (1262km) the sound was still there. I
returned the car once again, the mechanic proceeded to replace the disc brakes
and pads again. Unfortunately, the sound did not go away and I refused to take
the car until the problem was resolved. It has now been almost 4 months and I
still do not have the car, nor have they repaired it. Instead, they are now
claiming that the sound is normal and there is nothing they can do. I however,
do not trust them and am concerned about putting my family and myself in danger
by driving a car with what seems to be defective brakes.


Best Regards

Waleed Al-Ahmadi

[protected]
[protected]@gmail.com

Wa
Apr 28, 2014
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Comments

  • Wa
      4th of May, 2014
    Hyundai / Car - Bad manufacturers defect
    http://www.hyundai-motor.com
    RYIADH
    Saudi Arabia
    hyundai-motor.com

    Dear
    Sir,


    Five
    months ago I bought a new 2014 Hyundai Azera (chassis number kmhfg41h9ea332405
    ) from Wallan Car Dealership in Riyadh, Saudi Arabia.


    Unfortunately,
    the car seems to be defective. From the moment I took delivery of the vehicle
    at the dealership, there was a persistent noise coming from the front end of
    the car, from what I suspected to be the front wheels. I notified the showroom
    representative immediately, as the car had not yet left the dealership. He confirmed the noise also and informed me
    that it was coming from the front disc brakes. He said that the car was brand
    new without any mileage and that it
    would disappear after a few days of use.


    Unfortunately,
    this never happened. I returned the car after a few days. The date was
    15/01/2014. The mechanic at Wallan could still hear the noise as I did and
    confirmed that it did not go away as originally thought. As a remedy he wanted
    to proceed with lathing the front discs, I requested that since Wallan had
    deemed that the problem was the front discs, that these should be replaced with
    new and not the lathing of the existing, or they should take back the car and
    return my money. They refused the latter and instead kept the vehicle so as to
    replace the parts.


    One
    month later they contacted me to come and collect the car, unfortunately that
    sound was still there, ever weakening my confidence in the product and
    increasing my fears that the brakes were defective and thus the car dangerous
    to drive. I informed the representative of this. The mechanic at Wallan then
    proceeded to tell me that the sound would go away after about a week.


    One
    week later (1262km) the sound was still there. I returned the car once again,
    the mechanic proceeded to replace the disc brakes and pads again.
    Unfortunately, the sound did not go away and I refused to take the car until
    the problem was resolved. It has now been almost 4 months and I still do not
    have the car, nor have they repaired it. Instead, they are now claiming that
    the sound is normal and there is nothing they can do. I however, do not trust
    them and am concerned about putting my family and myself in danger by driving a
    car with what seems to be defective brakes.


    Best Regards

    0 Votes

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