Hyundai
reviews and complaints

To: Owner – Manager Dec.06.2013
Hyundia (Montreal-North)
7020 Henri-Bourassa

From: Marc Pierre
955 Place Balzac
Mascouche, QC
J7K 3W7
[protected]

Re : Complaint - Repainting Vehicle Week of Dec.02.2013

Good Morning,

I picked up my vehicle this morning and to my surprise there was 2 issues that where not present when I dropped off my car on Dec.02.2013 and Mr.Carmen seemed to not care at
All that this was done to my car, we discussed this issue and he told me to complain and I
Have sent information to Mr.Gabriel (Owner Gabriel Hyundia) as my brother works for
Him for the past 35 years and knows him personally.

Included below are 2 pictures of issues that where not present on my vehicle and Mr.Carmen walked with me and reviewed the car when it was dropped off and is fully aware that I am telling the truth he just chooses for his own reasons to lie and tell his version of the issues. I understand he is protecting his assets and reputation but these issues occurred while the vehicle was in his possession from Dec.02 to Dec.06 2013.

The overpaint on the rear bumber (drivers side back panel) is clear and this was not there when the vehicle was dropped off and for him to correct this would have taken 15 minutes and when a customer spends over $2, 700 for a repair/paint job I would assume you correct issues that happened when car is in your possession.

As for the missing piece on the from plastic rubber bumber cover (front passenger side) I admit and showed this to Mr.Carmen that the plastic was cracked and I stated clearly the piece was cracked and not missing from the car and he told me it would cost $800 to replace the entire bumber cover and I told him to leave it as-is and to my surprise this morning when I picked up the car the piece was missing….. if they removed the bumber to paint the vehicle then this damage occurred during this process and they either chose to not mention it or just did not notice either way the car from dropped off with the piece intact and with only a small crack… how can it completely be broken off while in their
Possession is beyond me…. At least they could have told me if an error occurred and they chose not even to mention anything, to me this is dishonest and bad business ethics.

I will bring these issues to small claims court if nothing is done, I will go as far as the law permits to bring these issues to the forefront of everyone having a vehicle serviced at your location. All I want is to have these issues looked at based on the truth and not some lies. I felt this morning that Mr.Carmen did not treat me with respect and did not seem to care one way or the other about my issues…. Completely and utterly disrespectful or my concerns.

Marc Pierre

I purchased a secondhand vehicle from Hyundai Wonderboom.
It went back a week later to fit fog lights and to repair a few minor issues, however my vehicle ended up staying there for a month.
1. The dealership sent my vehicle to a 3rd party named Vision Motors
2. this 3rd Party Vision Motors Claimed that they found no issues with my vehicle
3. Vision Motors Blew My vehicles ECU and never informed me.
4. I received the vehicle back after a minth and now there is more damage than when it went in.

Do not use the viccredit that they have at the dealership! with no credit due to bankrupcy 4 years agoi(divorce will do that to you) was told by the salesman abdul masood (aka "moose") at victoria hyundai i could establish credit again with the purchase of one of their used cars. the car is a 2010 cobolt, 2-door, standard shift, with 36km on it at a whopping 17.9% interest rate! bought the car (originally priced at $10500) yet with the "care car packages" that were "essential" to keep the car in mint condition for optimum trade-in value" (their words, not mine) this car was financed for almst $17000!not the car i wanted but, as i was assured by moose & the financial manager (forgot the name here) that i just take care of the car, bring it back in precisely 10 months then i could get the car i wanted at a much reasonable interest and have established credit. ok 10 months passed, went back to the dealership to discuss trade-in. all of a sudden, they cant do anything for me...i have to wait another month. so at the now 11 month mark, they say they still cant do anything for me...gotta wait a few more months. so, with the sales manager indervir brar (aka "indy") and audra mailer (financing specialist?!) i asked for specifics & in writing regarding date to return car, how much interest rate would drop etc, they got very very forceful & intimidating that their hands were "bound" by the bank & they dont put that type of info in writing. i told them to check out other banks instead of using scotia bank where the car loan was held at the moment. they wouldnt. said it would be the same elsewhere. i asked to speak to steve munro, dealer principal, they said there was no point, he would just reiterate what they were saying. i left in tears. yes, naive to think the salesman, abdul masood, was a creditable dealership rep and that victoria hyundai was reputable, ethical company with fair business practices. ripped off doesnt even come close to how i feel...violated sure does though.

Have had consistently bad service throughout my warranty with Victoria Hyundai. Long waits in line, for service advisers are common. There are up to hour-long waits for shuttles, and once in the shuttle it has taken as long as an hour to be shuttled hom, because of the numerous stops that are made ahead of mine.

I waited up until today to get a call back from a service adviser that was supposed to call me back 9 days prior, and was put on hold for 15 minutes. I called back and insisted I talk to the manager, and was told he was busy. I left a message, and waited 1 1/2 hours without a response. I called back and he was still unavailable. He finally called back 1/2 an hour later and argued with me, and was unwilling to listen to complaints I had.

Service advisers do not advise properly. I still have a problem with my car stalling, when i fill it with any amount of gas. This problem occurs for a few minutes, until I've driven it for a while. Years ago, the service technician advised an expensive tune-up package and that I replace ignition cables. The problem is my 2009 Hyundai Accent has ignition coils. I've also, brought my car in for one thing, and told other parts need replacing, such as my cabin air filter, (which was changed a month prior).

Often I'm phoned and contacted for numerous reasons, (verging on harassment), so that the dealership can drum up more business from me.

Finally, my biggest concern is that I bought a lemon. I've had the weather stripping of my Accent replaced under warranty, and when i mentioned, to the service technician, that the weather stripping was bleeding some sort of sealant onto my sunroof, again, he basically said it was my problem and I should have kept the weather stripping conditioned, (I don't know why he didn't advise me on this the first time it was replaced). My check engine light comes on constantly. The most recent light came on a month after I got it back from the shop, after a faulty purge valve was replaced. So much of my time has been wasted dealing with the service department, coming in for the inspection and then coming in for another appointment for the repair work.

My issue with the dealership began with trying to buy a car from Victoria Hyundai, only to have the sleazy dealer try to inflate the price. I bought my car, cheaper, from Duncan Hyundai, but should have learned my lesson what type of dealership Victoria Hyundai was and what I would be dealing with in the future.

I bought a brand new four cylinders Hyundai Santafe 2012 and I have been using it for 10 months only!.
One month ago the engine strated turning off by it self especially when I crank it up the first time at morning, sometimes it fails to start and sometimes it starts and turns off immediatly.
When I stop at a traffic light it turns off also!. I took it to al majdouie whose the agent in the region I live in they changed the fuel pump and tried many things but all their work was useless. It still has the same problem. For more than one month they did not detect the problem. Although I don, t have another car to use. The worst thing that they tell me that they have ghanged some parts but then I find that they did not do any thing

And I don, t know if this is the right place to write my complaint in.
Please help and advise

My fiance recently bought me a brand new IX35 to celebrate our engagement; however the excitement of this purchase was short lived when the managers at this branch started harassing myself and my finance. We were unhappy with the financing they arranged for us and when we refused to purchase the vehicle were met with emotional blackmailing and manipulation. After many fights we decided to take the vehicle; however from the first day we experienced problems with the vehicle:
1) Firstly the park assist system which we had installed stopped working. We had front park sensors installed by Milnerton. They already had the guys come out once to fix it and it is still not working!
2) The handbrake does not work properly
3) The wheel balancing is completely out and the car is pulling left
4) The reverse gear is not functioning properly, it struggles to get into gear
5) They also installed the wrong smash and grab shade on the vehicle, we were informed that 35% was installed but you can clearly see its 50%

Frank Marshall from the Milnerton branch test drove the new vehicle and claimed that there were definitely something wrong with the park assist. He also claimed that he agreed that the incorrect smash and grab was installed; however as soon as we asked them to fix the problems and the smash and grab he denied ever saying it.

We resorted to contact the customer complaints department where we spoke with Nadine Blom and Max Germani; however they kept on passing the buck back to the Milnerton branch.

We are seriously thinking about giving the vehicle back and just paying for the 800km driven with it.

DON’T EVER BUY A HYUNDAI. THEY ARE THE WORSE MOTOR VEHICLE COMPANY IN SOUTH AFRICA. Hyundai really has to do something spectacular to win back my confidence in this brand.

Would you please assist me in resolving this issue as I have had no joy with Hyundai South Africa.

we as a salesperson who working with Thornhill Hyundai, this Group never treat their co-work right also customers complain about our services department and the sales manager. they never pay us right every month when we get out pay cheque we have to fight for our money. sometime even up to $[protected] less pay, we work 13 hours a day try our best spent our time and provide good services end up they always break the promise change the rule try to not paying us right. so we all feel so disappointed about this act. So do not go over their to purchase because you will feel you making a wrong mistake after you purchased.

We have 2 Hyundai’s 2012 Sonata, and a 2011 Tucson. The 2012 is financed with Hyundai Motor Finance and the 2011 is financed with the local Credit Union. We love the cars, the Finance Company, not so much. We had an automatic draft taken out of our bank account and had no problems for the first year. Then my husband got a nasty call and said we were past due by 2 weeks. I said how can that be, it’s set up on an auto draft? Well I was told that you have to renew that every year…. WHAT?
AND, when was I going to get notice of that? Well, guess you don’t you just get a nasty call. Next month the same thing happened, 2 weeks late and they call and I’m like what is wrong with you? I can send a check if you can’t figure it out.
Some people making reviews are so upset they are writing the Attorney General and if it will do any good so will I.

Dear Sir,
I sent my car I-20(magna) Regn. NO. UP 14 AV 4773 for repairs to brakes only on 20-07-2013 to the Work Shop of your Dealer M/S Himgiri Motors, Jhilmil Indl Area Delhi.
After having changed the brakes, the Car was carried for trial by the Staff/Crew of the Dealer it was a rainy day with heavy down pour that caused water logging all over.
While returning after trial during rain, the driver foolishly took a water logged route where the Engine stopped and the Car got struck. It remained mostly emmeresed in water for about Two hours.
The water that waided inside the car has caused lot of damages . Although the damages are being attended to by the dealer, yet I am un- aware of the extent there of caused to my Vehicle and consequences thereof in future even if the damages are confirmed to be made good by the dealer .
I therefore wish to bring this eventuality to the notice of your good self that all the defect arising out as a result of mis-handling of the Car by the dealers driver and the lackadaisical repairs thereto, if caused any problem or mal-functioning in future, shall be made good by the Company without any extra cost to me.
This is without Prejudice.

I keep getting calls from Hyundai Finance department every day for the last month. From 8am to 9pm. I don't own a Hyundai or Kia, I have never owned one and all my cars are paid off. They are looking for a guy who shares the same last name as me but I have no idea who it is. Most of the time, I try to answer but it just hangs up. The few times I have spoken to them and after I tell them I am not that person they just hang up, even when I try to tell them to take me off the list. I have called them twice now to have them remove my number by providing my cell number and even my ssn to prove that I don't have an account with them. I don't know what else to do. Please repo that damn car so you don't call me anymore. I am getting tired of people calling me so early in the morning.

I have received dispicable and disgusting digusting service from this branch and I am at mu wits eend since I have bene trying to get my car fixed for over a year now but to no avail, they kept coming back saying nothing is wrong, and the problem worsened., only to find out three weeks back that that there was a pipe glogged and twisted, now you tell mme what service is that let alone customer service. I was then told that the part was r700 and we need to pay for the part, after many arguments, they finanlu called the powers that be only to be told that the part falls under the warranty, now you tell me who the hell is not doing their job. The oart was then to be ordered and now three weeks later I am yet to get feedback or aany update on the whats happening... If this issue is not addressed as a matter of urgency I will be left no choice but to escalate this matter to who ever will be willing to assist, and it will definately reach top management.! Very very very irrate

In August 2010 I purchased a Hyundai I10.
After doing 22000 km, at the beginning of 2012, 2 tyres developed a bulge between the casing and the inner tyre and had to be replaced. I complained to Hyundai in Amanzimtoti at the Service Workshop,
in person, who promised to look into the matter. I then called them at least 5 times, to which they never replied and to date have not heard from them. I have since replaced the 3rd tyre and today the 4th tyre blew whilst I was travelling on the freeway. Miraculously I managed to keep the vehicle under control. The tyre completely destroyed my rear bumper and the left rear light.
This a factory fitted tyre - called KUMHO.

I had purchased a Santro xing from Kun hyundai during the month of may 2008. During the month of oct/nov 08 i had noise coming from the engine when i accelerate/decelerate. when taken for service, they informed it was a worm gear problem and needs to be changed and would cost me Rs.3500/- . I told them that the vehicle is under warranty and hence they could go ahead with the replacement. however after 2 days while delivery the vehicle there was no mention of the job being undertaken on the worm gear in the bill given. on my inquiry, they said it got rectified all by itself. 2009 onwards was facing pick up problem in my vehicle, especially when the a/c is turned on. there would be a dragging feeling if the vehicle touches 89km/hr. further after deceleration the pickup would not be there and the vehicle takes time to pick speed. I had taken 4 yr extended warranty which got expired last year. have been getting my vehicle serviced thru HMPL in Ekkattuthangal & at alandur. Numerous times during servicing within warranty period, had raised the issue of poor pick up of my vehicle and that of my steering not centering itself. every time the service engineers would say that the vehicle is fine and that is the right amount of speed the vehicle gives my steering is also perfectly fine. Have taken my uncles limited edition santro and my friends santro for comparison with mine to the service centres on showing them the picku given by these cars and the centring of steering automatically even if slightly turned.. then again the engineers were of the opinion that all is fine in my vehicle. Gave my vehicle for service to HMPL on april 30th 2013 with the same complaint of poor pickup and self centering not being there. This time the engineer informed me that the crankshaft of the vehicle is got damaged, the ball bearings have worn out and the same needs to be changed, which would cost me 30k approx. tried speaking to people in HMP but got poor response and was intimated that as part of good will they would reduce Rs.5000/ from my bill. Had they done this correction during the warranty period, I would not have to cough up so much amount. Request hep in getting this corrected and taking this matter to to most person in Hyundai.

I love My santro, but this kind of customer service really puts off a person from wanting to buy another product from the same stable.

Krishnakumar S
[protected]

Cosigned for 2 car loans with HMF company. I am current/ahead on my car loan with them. The other loan was for a relative whose car got repossess. I was roped into this, by saying the car payment would be in nephews name. When car payments came they were both in my name. Sports Durst Automotive in Durham, NC is a shady company. Now I have to pay after they auctioned off the car ( $11, 598.00-- balance). I permanently disable/medicare on a set salary. Turned over the amount to a collection agency & now have put a LIEN ON MY CAR. HAVE PAID $1600.00 TOWARD THE PEPOSSESSED car. HMF has been uncooperative in working with me toward this balance, when I wrote & told them I could only pay &200.00. They have not agreed to this in writing. I'm 62 yrs.old. I ADVISE TO STAY CLEAR OF THEM

On 27 Msarch 2013 my Getz 1.4 went for a 60 000 km service. When I received it back I noticed that the battery was disconnected and since then I have problems with this battery. I have to jumpstart my car every day. I did not have this problem prior to the service. I think they exchanged my battery for an older and wornout battery. This is unacceptable!

Hi Jessica I purchased a Hyundai i20 from Bedfordview and traded in my Mazda 3 dynamic.This is the second car I bought from same dealer in 2012 .I bought the car in August 2012 After a month I requested them to register my vehicle for me (part of the deal ) Many calls were made I was ignored.The temporary permit is long expired.In about October I was told that they had a problem with my car I traded in. We set up am meeting the outcome of which was to return the Hyundai and they will give me my Mazda back Charlene Komen the sales rep is a witness to this. All I want is my car back they can have the Hyundai Shabeer

was involved in a motor vehicle collision on 11 december 2012 which was not my fault may I ad. On request of my insurance my vehicle was towed to The Car Lab Cnr Lois and Garsfontein ave Menlyn. Since my vehicle is standing with the Car Lab now 98 days three service advisers had my file, the first service adviser Jacques made several promises that all the parts was ordered and received when I was at the car lab on February 7, 2013 and according to him on this specific day they will start with the assemble of the parts. A week later when I phoned Jacques again he assured me that the vehicle will go to the spray booth to be sprayed. When the end of Feb came Jacques resigned and a new adviser took over by the name of Monique, my wife went to see her and Monique showed my wife the vehicle and it was standing at the same place when it was towed in, in december this is when the blaming game started blaming Hyundai SA for not delivering, when I spoke to Hyundai Menlyn Andries vd Merwe the parts was delivered and so this goes on, today when phone again because they do not phone you I was told that the dashboard that was ordered was wrong and they waiting for another one after 98 days bad.
Can you please help me to get any answers from The Car Lab Hyundai SA as my vehicle will most propably stand another month with them as I understand the dashboard that was ordered is now comming from Capetown wich will take another week or two so thjis means yes we are now going in to the 5th month

I had an collision on 11 December 2012 my vehicle was towed to The Car Lab Menlyn in Garsfontein drive Menlyn. My vehicle is now standing with them for 98 days they will never phone you giving you any feedback on how far they are with the vehicle you needto phone them and ask. Since my car is standing with them they are still waiting for parts from Hyundai to arrive as on the other hand when you speak to Hyundai they confirm that all the parts was ordered and delivered to The car Lab. Three service advisors has ever since got my file and all three of them is telling a differant story on when my vehicle will be done. When I was at the Car Lab on February 7, 2013 the then service advisor Jacques told me that all the parts was received and that my vehicle is on the ramp busy to assemble the parts, the next week when I phoned him again I was told that the vehicle was in the spray booth to be sprayed, by the end of Feb my wife went to them and a new service advisor Monique was appointed as Jacques resigned and she took my wife into the workshop and my car was standing at the same place when it was towed in and nothing was done on the vehicle. So yet again I gave them time, when I phoned Phillip who is working on the car or is the workshop manager on Monday 11 March his words were "Sir your vehicle is done and will be send to Hyundai to ### and I will have the car by Friday" Friday came and Friday pass. When I yet again phoned the now again a new service advisor Nischara informed me tha the dashboard that was ordered was the wrong one and they are waiting the new one from Capetown. I am now up to you no wheir please I need help from someone as I am paying for a vehicle for the last 4 months which I do not have and the collision was not even my fault. Can you assist

14 Mar 2013

I mailed inside my Post Office in Woodbridge, VA, my monthly Hyundai Accent car payment (personal check, $257.11) to Hyundai Motor Finance (HMF) on 4 March 2013. Payment was due 9 March. As of this date (14 Mar) payment has not cleared my bank. I phoned HMF "customer service" [protected], spoke to a guy named "Henry, " who said, "We can't check our mail room or accounts receivable" for my check. In my 50+ years of financing autos, I've never experienced a lost or missing payment. I'd heard that HMF was a less than reliable group. Now I know firsthand.

My Fiancé Alvin Meyer bought a new car from Hyundai Styrdom Park last Tuesday 26th February. Andre Louw was the salesman on this deal. We sold our corsa to Hyundai for R35 000. Andre took possession of the Corsa on Saturday 23rd February. We were told that the cheque would be ready when we came to collect the new car on the 26th February but for some reason it had not been issued.
Emails have been going backwards and forwards and everyday it is another story.

It is now 9 days later and we are still waiting for the cheque. I
As you can imagine we are now extremely irritated as the dealership has taken possession of our car and no cheque has been issued by HO.