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hydrolyze / billing after order cancelled

1 Sabot, United States Review updated:
Contact information:
Phone: 800-672-2259

Company has to continued to send products after I cancelled in July. Stop sending me your product and stop billing me.

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  • Kl
      18th of Nov, 2008
    0 Votes

    I ordered what I thought was the free trial of Hydrolyze but was charged for it although I called and told them before the 30 day free trial was up that I was canceling the order. I was misled by the customer service representative that I would not be billed unless I wanted to continue my orders in the future with the company. When I tried the product it appeared to work during the first week but by the end of the month I had not seen any greater improvement. I was not pleased with the product and in my opinion it was not worth the price I paid for it.

  • Di
      30th of Jan, 2009
    0 Votes

    I had the same problem! Hydrolyze advertised on the radio as "free... just pay shipping and handling". I was not happy with the results... didn't work for me! I found out later, after receiving my charge bill, that they had charged $69.95 on top of my previously paid shipping & handling charge. When I called to complain, they informed me I would be charged yet again next month. Bringing the total to over $150 for a small bottle that doesn't work! When I placed the order, I was not informed of this. I went with what I heard on the radio. This is definitely false advertisement! Becareful ordering from this company which goes by the names / products: Hydrolyze, Hydroleyes, Longevity LLC or Bellezza Products. They are dishonest, unreputable and their product doesn't work!

  • Ki
      14th of Feb, 2009
    0 Votes

    I agree - the stuff doesn't work and its all a BIG LIE. DON'T BUY IT!!! I kept some of the stuff but sent the unused portion back within 30 days, and they still charged me $70 for something that doesn't work. How do I know? I have used it under my right eye for 6 months, and did not apply it to my left eye during that time period - ABSOLUTELY NO CHANGE TO THE DARK CIRCLE UNDER MY RIGHT EYE!!! So, after two disputes with AMerican Express on the matter, I am still stuck with that 70 dollar billing. These guys should be arrested for racketeering, PERIOD. DON'T BUY IT!!! DON'T BUY IT!!!

  • Be
      14th of Apr, 2009
    0 Votes

    They are dishonest and should be reported. They are taking advantage of old people with bags under their eyes and on fixed incomes--how low can you go. My Chase Visa company was very nice about it and removed the charge. The Hydrolyze customer service rep was unbelievely rude--she must not like her job.

  • Da
      1st of Jul, 2009
    +1 Votes

    I have learned that one must always, always check the internet first for feedback on any product advertised on TV. The vast majority, it seems, turn out to be scams. I thought about trying this product but checked it out first and the decision is "no". If a product like this truly worked, if it was truly great, they wouldn't have to advertise on expensive TV ads. The product would sell fast and furious by word of mouth. I'm sorry all of you were scammed. Please note that the average credit card company will assist you in getting the charges removed within 60 days of your purchase. After that you're pretty much on your own.

    If you can't get satisfaction from your credit card company, threaten to do one or more of the following:

    1) report them to the BBB
    2) report them to the FCC
    3) claim you have a huge database of customers and that you're going to announce to all of them that the product is fake
    4) claim that you will ask each of your customers to forward your report on the product to all of their friends, who will pass it on to all of their friends
    5) tell them you're going to post a video about them on people's court raw where millions will see it
    6) tell them you will hunt down every online scam reporting website and post your comments and experiences on all of them

    You might get your refund then.

  • El
      17th of Jul, 2009
    +1 Votes

    well my issue is the same as most but also this product BURNED my skin. I am african american and now I have a discoloration and is waiting to see a dermatologist. I am thinking of trying to file a law suit for this. Has anyone else had this type of issue/

  • Ja
      12th of Aug, 2009
    0 Votes

    DO NOT ORDER FROM THIS COMPANY! They mislead you to beleive you get product free. Kept sending and billing for product after canceling. When canceling they said keep the the product, then they billed meagain. This is a SCAM. They refuse Credit. BEWARE!!!

  • Je
      18th of Aug, 2009
    0 Votes

    I heard about free trial on NYC radio- what a total scam! The rep was completely out of line and rude. She tried to up-sell me 4 times for the same thing. The more I said NO, the more upset she got and starting yelling at me, threatening to hang up, which she eventually did...AFTER getting my credit card number. I got no confirmation number. I am going call my CC company and put a fraud alert on the account.

  • Sc
      7th of Oct, 2009
    0 Votes

    Hyroxatone/Hydrolyze better not send me anything else other than the free trial and they better not bill me that additional $70 for something I never requested.
    I just called (10/7/09) Hydroxatone's customer service (1 - 800 - 672 -2259)and spoke to Walter at extension 580 roughly one week after ordering Hydrolyze and asked that everything connected to my initial free trial order be cancelled and that nothing else shall be shipped or charged to me other than the initial, free trial of Hydolyze plus the cost of shipping and handeling. I have a feeling this is a big scam but I hope I acted quickly enough to stop them from ripping me off.

  • Cm
      16th of Nov, 2009
    0 Votes

    Scott Wilks is most likely getting paid if you go to his blog and click on his links. He also hawks male enhancement, viagra, acne removal and hair straightening.

    My point above isn't that the product doesn't work, it is twofold: 1) It didn't work for me, 2) This company will try to scam you.

    They are using a marketing ruse to get you to try their product out. Their FREE trial isn't. They don't disclose all the information about the conditions of the free trial and the money back guarantee.

    So, you would benefit by calling your local Avon lady and trying out their product before putting your credit card into the hands of this unethical company. Do a search on this product and find a way to get an equivalent product, but without risking your credit card number with a company out of New Jersey.

    Don't give them your credit card number! We live in a day of daily scams and the way this company does business is a SCAM. Learn from my experience the scam is NOT worth it.

  • Cl
      19th of Nov, 2009
    0 Votes

    Thanks for all the feedbacks. I will not purchase their product.

  • Un
      22nd of Nov, 2009
    0 Votes

    Gosh, Scott Wilks even follows his own blogs. Well, that's one follower at least. Hope you get rich quick and have no problem sleeping at night. It's a rip-off folks, stay away and tell a friend. This is the only way to drive such companies out of business. TV Infomercials are expensive, and if everybody just refuses to be taken, then poof, these scammers move on to their next snake oil product.

  • Ma
      6th of Dec, 2009
    0 Votes

    Do not waste your money on this product. It absolutely does not work. And they do tell you you can try it free for 30 days, but when I ordered, they told me on the phone I shouldn't expect to see results until after two months. So why bother offering 30 day free trial? The product is very expensive, but I would have been willing to pay if it worked. I'm now starting my third month on the product (may as well since I paid a fortune for it) and I see no difference in my dark circles whatsoever. It's a giant rip-off!

  • Ba
      7th of Dec, 2009
    0 Votes

    I agree the product does not work!
    Ripe off! I was called an ### by the rep for wanting to speak to a supervisor!

  • Ba
      7th of Dec, 2009
    0 Votes

    Just some advice.. You may want to cancel you card!
    I canceled my card so they can not bill me anymore!

  • Ma
      14th of Dec, 2009
    0 Votes

    I ALMOST fell for this scam until they asked for my credit card number. This reeked of an experience I had with another product (Hydroxytone) a few years back. I naively believe I could try it for the price of shipping, and pay only if I liked/ kept it. Not so!

    I'll bet they're the same bogus company? Somehow, I got on their e-mailing list and have been harassed by e-mails, sometimes 2 or 3 a day, for awhile now.

    I agree with the poster who said a legitimate product can be offered at a store, and of it's any good, people will buy it. No risk there.


  • Gb
      19th of Dec, 2009
    0 Votes

    Thanks for all of these comments, I was just about to purchase the poroduct but decided to do a little research first. Good job! Thanks everyone.

  • Gb
      19th of Dec, 2009
    0 Votes

    Does anyone have any solutions to dark circles and puffy eyes? I'm in my twenties and suffer terribly from eye issues!

  • Br
      29th of Dec, 2009
    0 Votes

    I am so glad I decided to goggle reviews on "hydrolyze" I almost ordered it but Ive learned to read review first, thanks everyone you guys save me a big headache!

  • Ma
      31st of Dec, 2009
    0 Votes

    Gbear - I know of no product that actually works on dark cirlces. So far, anything I've tried have worked at all. I will keep trying new products, and if I ever find something that works, I will post here.

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