hydrolyze / Billing & Customer Service
I called several days before I returned the product that I tried. The same month and the month after that I got billed for the products. I called them and asked them why they were still billing me and they said that they did not get the products back but I did return it. The sales rep instead of being helpful seemed really impatient and was not being very helpful as to how I could get my money back. The product was not cheap. The next sales rep told me he was doing me a favor when I asked for my money back when he said he can give me some refund but not all.
They also keep sending me products that I did not order. I might as well change my card since this company is so persistent in billing me even after I called to cancel.
This is a lesson learned. I will never ever try any products that has the catch line "try it for free."
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