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Hydroderm / unauthorized credit card charges

1 North York (Toronto), Ontario, Canada
Contact information:

Free Hydroderm try before you buy trial size face & eye serum with a one time shipping & handling charge of $8.56 is a scam! On April 1, 2017 I ordered what I thought by their misleading try before you buy online ad page was a free sample of a face & eye serum with a one time shipping & handling fee of $8.56. I received a second trial size of the same two products a month later, I had not ordered this. I checked my online credit card statement to see why I received a second product. I noticed several irregular unauthorized credit card charges. I called Hydroderms only contact number [protected] in the US [they have no company email but they do have a Facebook page]. When I called Hydroderm to advise sales rep about being misled by their advertising & requesting a return authorization number, the sales rep kept trying to give me deal after deal to keep the 4 products I was returning to them for a full refund to my credit card for ALL the unauthorized charges, the sales rep only agreed to refund me for the second product I received once they received it (still waiting for a response/refund from them & they signed for product receipt on June 14th & are not responding to my Facebook messages regarding same) & stop all further charges which I believe he didn't [charge added to list]. I returned all four products & I want my credit card refunded for the initial order on 04/01/2017 EyeCareSerum.com [protected] CA Ref #6645 $8.56 plus the $517.47 for a total refund to credit card of $526.03

Hydroderm made the following unauthorized charges to my credit card:
04/01/2017 Hydroderm CA $4.04
04/19/2017 Hydroderm CA $124.20
04/19/2017 EyeCareSerum.com CA $117.54
05/19/2017 Hydroderm CA Ref $139.33
05/19/2017 Sysbint*LoveEyesSerum CA Ref $132.36
05/25/2017 BF*Targetcorp mississauga may be part of this company?????
Sub-Total unauthorized charges to my credit card: $517.47
04/01/2017 EyeCareSerum.com CA $8.56 plus the $517.47 for a total refund to credit card of $599.22

Hydroderm made the following unauthorized charges to my credit card:
04/01/2017 Hydroderm [protected] CA Ref #1526 $4.04
04/19/2017 Hydroderm [protected] CA Ref #1550 $124.20
04/19/2017 EyeCareSerum.com [protected] CA Ref #2285 $117.54
05/19/2017 Hydroderm [protected] CA Ref #1562 $139.33
05/19/2017 Sysbint*LoveEyesSerum [protected] CA Ref #1359 $132.36
05/25/2017 BF*Targetcorp mississauga Ref #6652 $72.53 may be part of this company?????
Sub-Total unauthorized charges to my credit card: $517.47
04/01/2017 EyeCareSerum.com [protected] CA Ref #6645 $8.56 plus the $517.47 for a total refund to credit card of $599.22

Ro
Jun 27, 2017

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