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Hydra Skin Sciences

Hydra Skin Sciences review: face cream & serum 60

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11:15 am EST
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This review was chosen algorithmically as the most valued customer feedback.

This is a scam. On facebook it ha a article about Dr. Phil & Robin about seeing going into a court house for a divorce because she let her secret ingrediants out. When U click this on up pops brio face & serum & it says all U do is pay shipping & handling, then in 2 months U get a outrages bill that they take out of your checking acct. This co. goes by many products, brio, wrinkle filler, equinox flawless skin & hydro skin sciences. The amt. is way over $200.00. They don't have a phone # but when U look at your bank statement just google the name of the product. When U call these people have heavy accents, not American. Go to your bank & dispute these charges.

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marion highfield
, US
Nov 14, 2018 11:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

this company has possitioned itself in such a way that a customer has little or no recourse to stop this illegal sending of products. i don't want this stuff and i am going to mail them back.

and yes, i want a full refund.

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Hilohawaii
, US
Nov 14, 2018 12:34 pm EST

I wish to cancel any further mailings of this product to me.
I do not want automatic mailings and charges to my Visa for this product.
Product is being returned to you. I do not like this type of marketing.

item # - RMA- DB0CB0DEACD6
Diane Martines
1146 Rolling Drive
Camano Island, Wa. 98282
Oct 19, 2016.

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Lilfran
, US
Nov 12, 2018 4:39 pm EST

Scam alert! Products inferior, excessive costs.
Ordered free sample, paid $4.96 shipping. Then billed $211 on credit card, attempts for full refund denied.
Dr. Oz, shame on you for endorsement of this marketing scam!
Consumer alert scam!

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mbors123
, US
Nov 12, 2018 9:23 am EST

Please cancel my auto-order system at once. My name is Michael Bors, 968 Valley View Circle, Palm Harbor, Fl 34684.Phone # [protected].

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Liz Mills
, US
Nov 05, 2018 10:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

Ordered this only had to pay for shipping and now they have taken $ 103.00 and $109.00 dollars! This company is a rip off ! I called them on March 27Th and told them not to take anymore money, and received a email saying that my account was cancelled then they took another 109.00 dollars on 3/29! This is after they took the money for shipping !

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Jeanne Clapper
, US
Nov 04, 2018 6:56 pm EST

Horrible! Don't do it. Very harsh and does nothing but make my skin red! Love how the product comes with absolutely no receipt..nothing. Nothing to tell you who to call or how to return the item. They are hoping you won't bother. I will bother!

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Alice Ann Williams
, US
Oct 31, 2018 6:49 am EDT

I ordered the sample of this product last month. I do not wish to receive anymore. My credit card has a $100 charge on it today and I would like that removed. Please do not send or charge me for anything else My name is Alice Williams. address 416 Allison Ave #3, Roanoke, VA 24016 e-mail navybluemom2000@msn.com Thank You

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Linda Smith1963
, US
Nov 01, 2018 1:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I signed up for a free product from Clinique and this item came instead. Then before 10 days were up my bank account got charged for 103 dollars. I called to find out what was going on. I told them I did not order the creams but they claim I did. I'm going to the bank today to see what can be done.

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Ruby J Burkhalter
, US
Oct 31, 2018 11:36 pm EDT

I have cancelled this mess and you are committing fraud and I have reported this. I will also make a report to the FCC. This is an insult on my intelligence and I will not remain silent.
Once again I have cancelled this whatever you are attempting to continue charging me for.
Ruby J Burkhalter
9604 E 67th Terrace
Raytown MO 64133

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Joanne breene
, US
Oct 31, 2018 10:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Says to send $4.95 to handle shipping and
Get FREE products to try. This is on Facebook. Then get your debit charged over $200.00! Have to go through a big hassle to call co.. Twice. Still dont' get full refund! Told to send products back. Have to get new debit card. Please, facebook, don't advertise these products.!

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Dee DeMarino Sinclair Clark
, US
Oct 27, 2018 1:49 pm EDT

Please cancel my subscription. ALLEGRO You cant even send an invoice so I can cancel or call.. Loretta Clark 407 Bayridge Dr. League city, TX. 77573. [protected]. I do not answer calls from numbers I don't know so e mail me first. nanny5689@yahoo.com NOW... All I want is this cancelled.

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Stella Fasulo
, US
Oct 15, 2018 12:43 pm EDT

I am canceling my orders with you as of today. I am contacting my bank to stop auto payments. I thought I was being billed for a lower price. So please stop sending your products.
Stella Fasulo

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Hope tschappat
, US
Sep 10, 2018 2:49 pm EDT

Asked for free sample and I keep getting more cream in mail which I do not want. Had allergy reaction to the cream. Please cancel.

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Kitty Barton
, US
Sep 10, 2018 10:34 am EDT

I gave called several times to cancel but their CSRs are unable to find any record of my account. The product isn't worth the postage it takes to ship it. I have six shipments of unopened product and would like to return it and get a refund.

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Mona Thibadeau
, US
Aug 20, 2018 7:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have Tried to canx so I do not receive any more. Please canx. Ref 1:4678168. Please do not sent any more and I am returning the last package. I tried the product and it doesn't work for me. Stop charging my account!

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kindwarm287
, US
Aug 20, 2018 3:56 pm EDT

I did not order these products. If you wish I can send them back refused.

If you put me in a club of sort, cancel my subscription asap. I do not want these products.

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bhhcmc
, US
Sep 10, 2017 7:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I contacted this company by phone told them that I didn't order, didn't want, and didn't want to be charged for their product. I was told to contact by e-mail, here is the reply I received: The response was:

DNS Error: [protected] DNS type 'mx' lookup of hydraskinsciences.com responded with code NXDOMAIN Domain name not found: hydraskinsciences.com

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; bhhcmc@gmail.com
Arrival-Date: Sun, 10 Sep 2017 05:04:48 -0700 (PDT)
X-Original-Message-ID:

Final-Recipient: rfc822; no-reply@hydraskinsciences.com
Action: failed
Status: 4.0.0
Diagnostic-Code: smtp; DNS Error: [protected] DNS type 'mx' lookup of hydraskinsciences.com responded with code NXDOMAIN
Domain name not found: hydraskinsciences.com
Last-Attempt-Date: Sun, 10 Sep 2017 05:04:49 -0700 (PDT)

From: Bonnie Howell
Subject: Re: Dispatched Confirmation
Date: September 10, 2017 at 8:04:47 AM EDT
To: Hydra Skin Sciences

I did not order anything from your company nor do I want anything I will refuse shipment on this and ask that you credit my account and not send me any further products. Thank you for your attention to this matter.
On Sep 8, 2017, at 4:32 PM, Hydra Skin Sciences wrote:

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bhhcmc
, US
Sep 10, 2017 7:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

How do you even get connected to these people to cancel or do anything, I called, woman was firm that I would have to pay for what I received, but that she would cancel future orders, next day I get an e-mail saying that "my product" was being shipped. How do you get out from under this, I can't afford it, don't want it, not sure how it even got started. Please someone some help to get in touch with someone at this company or somewhere.

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jdme
, US
Jul 17, 2017 4:20 pm EDT

PLEASE, PLEASE BUYER BEWARE! These people are vultures. I called the number listed beside the charges on my credit card and as stated above, all of them have heavy accents and very hard to understand. I told them to cancel any future shipments and was then informed that I had to send back the original order within 14 days. Nowhere did I see that when I foolishly ordered their products. I called my credit card company and disputed their charges and they were to block any future charges from these people. All this happened in May. On May 11, 2017, I returned the Brio and Allegro with tracking numbers and as a precaution, I insured them. Today, July 17th, I get my credit card bill and have a charge of $109.00 on it. I called these people and was told that since I failed to send the products back I was going to have to pay the $109. I found my receipts and gave them the tracking numbers, which of course, they couldn't find and was told to call the USPS to get all the information from them and call them back. I told them I am finished with it and I will call the credit card company and dispute the charge and I have no intention of paying for something I don't have. These people are scam artists of the worst kind. Oh, the name on my credit card bill is different from the other times, now it's listed as skin-flareserum.com and the phone # is [protected]. I hope if you are considering these products that you read these complaints first.

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Brenda Helms-Zacharko
, US
Jun 27, 2017 8:28 am EDT

THIS IS A SCAM. I totally agree with all of the comments posted on this site. I did not know I was signing up for a subscription when I bought the "FREE TRIAL SIZES". I was shocked when I saw two charges on my credit card for $109 and $103 for these tiny bottles of nothing. I called and cancelled my order and told them I would be disputing this charge on my credit card. They told me I could send them back but would have to pay $20 each for a restocking charge. WHAT A JOKE! They take the bottles out of the bag and put them back on the shelf and I have to pay them $20 each for a 2 second job. BUYER BEWARE!

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maggie/jasper
, US
Jun 15, 2017 3:10 pm EDT

Just discovered that I'm a victim of this SCAM. What do I do? I really don't know. I am going to the bank to close my account, but how do I go about getting my $502.00 back from these people. I can't believe I did this, I'm so careful, but this looked OK. Please if someone can give me some advise, I would be very thankful (pqmaggie92@yahoo.com)

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maggie/jasper
, US
Jun 15, 2017 3:06 pm EDT

I just realized that this was a SCAM. I'm out 502, 00 and don't have a clue what to do. I am going to close my account. At least I won't receive anymore charges, but how do I get my money back? I'm at : pqmaggie92@yahoo.com

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leilengh
, US
May 23, 2017 6:00 am EDT

Almost all of the complaints about this product are the same problems and dissatisfaction that I have.
I want my money back and nothing further to do with anything from this Hydra Skin Sciences Ltd.
There is so much fraud going on here it should be charges brought up on this company. In fact a class lawsuit is what Im going to see happen.

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Beth Berden MacDormott
, US
May 09, 2017 9:19 am EDT

DO NOT ORDER FROM THIS COMPANY! THEY STATE FREE TRIAL, FREE TRIAL MY A**. THEY CHARGE YOUR CREDIT CARD, HAD TO CALL MY BANK AND DISPUT THE CHARGES, PRODUCT WAS RETURNED CLEARLY MARKED WITH RMA# ON THE BOX, THEY ARE STATING THEY DIDN'T RECEIVE, BOLOGNY! THEY ARE A SCAM STAY FAR FAR AWAY FROM THEM UNDER NUMBERS [protected] AND [protected]

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sdlip
, US
May 04, 2017 4:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Never thought this would happen to me. I fell for the free trial just pay shipping because I thought it was Macys store closing of overstock. Took 3 weeks to arrive & luckily I checked Discover & saw a 103.00 chg. pending. Discover gave me their # so they must have had plenty of dealings with Oxi Skin. I was assured I am canceled & had to send back the allegro then I will be credited for all but $10.00 of my chg. We will see, , , , , I argued long & hard as they started with nothing, Then 40%, Then $20.00 then $10.00. I # & some bogus names of my contact & his supervisor. I am thinking a class action Lawsuit for these a______s.

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Liz Mosty
, US
Apr 10, 2017 7:38 pm EDT

THIS IS A COMPLETE SCAM. HAVE YOUR CREDIT CARD COMPANY CALL [protected] SKIN-FLARESERUM.COM. This is where the orders are processed through. Your credit card company will speak for you if you choose, you will also be on the line, and your credit card company will record the call. DO NOT AGREE TO PAY THE "NON REFUNDABLE" 4.95 SHIPPING CHARGES ! They are not entitled to keep a dime if they are not or have not shipped you anything. BAIT AND SWITCH ! The subscription garbage IS NOT DISCLOSED ON THE ORDER PAGE, BUT AT THE VERY BOTTOM OF THE HOME PAGE, WHERE YOU WILL NEVER NOTICE IT ! THIS SHOULD BE (AND PROBABLY IS) ILLEGAL AS THE CHARGES ARE BROKEN OUT AT $3.96 AND .99 PER ITEM, for a total of $4.95. If you order two samples, you will have FOUR ORDER NUMBERS !

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Pat Dine
, US
Apr 05, 2017 3:34 pm EDT

I foolishly gave my bank info to these crooks. They got shipping charges from me (about $7), but my bank is disputing the $200 plus they tried to get. U.S. Bank is blocking my card from this vendor and if I have to I will change cards. I hope others can do the same

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Pat Newbrough
, US
Mar 23, 2017 6:05 pm EDT

I am not sure if it makes any sense to call and bother talking to these people. I had a very similar thing happen and we just went to the bank and put a stop payment/dispute on the $103.00 transaction. And we canceled my debit card so that it cannot be charged again. By the way, their "policy" is listed on their website but you really have to search to find it. !

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Patrick Barrett
, US
Mar 21, 2017 9:46 am EDT

I should have visited this site before ordering the so-called trial. They did not send the correct trial order and when I called they said a replacement would be sent. I had to call twice but the correct order never came. By this time it was past the cancel date and I was charged the full amount. I complained to my credit card company but I did not have a written cancellation notice or proof that I had sent the trial sample back.

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Cjst
, US
Mar 19, 2017 10:07 am EDT

Please cancel any future orders to Candice Thorson.

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ffmedic30 Xxx
, US
Feb 14, 2017 4:39 pm EST

This company took over $230 out of my account without my authorization. I signed up for that free trial scam, then read the fine print and cancelled immediately. They still took the money out of my account. It's been 4 months and I still haven't got it back. I get different stories depending on who I talk too. The first phone call I made they said the money would be back in my account in 2-3 weeks, then they said it was refunded already, which it wasn't. Subsequent emails said it takes 2-3 months, now they say it was never taken out. But it was taken out and never returned. This is a major scam company.

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Margie Racioppi
, US
Dec 01, 2016 9:40 am EST

THANKYOU EVERYONE FOR REVIEWS, I THOUGHT IT WAS ONLY ME THAT WAS TAKEN & TO SEE CELEBS INVOLVED MADE IT WORSE STILL OUT THE CASH

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Pat Dine
, US
Apr 05, 2017 3:38 pm EDT

Pretty sure Dr. Phil's image was used without his consent. Does anybody think he needs to be paid to endorse a company full of crooks?

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Cindy Riggs
, US
Oct 24, 2016 10:35 am EDT

On September 12th I agreed to trial two products (Allegro and Brio). Customer number 5499299 and 5499269. I was told I had 14 days to decide if I wanted to keep the product. One week later, I was billed for both products. I did not get the 14 days. I called the company on 9/19 to let them know they billed me a week early. At that point, I cancelled the trial and did not wish to proceed to conduct business with this company as I felt they are unethical in their practice. On 9/19 I was given two RMA numbers to send the product back with. RMA 714887 and 714897. I was told I would have by money back in 48 hours after the product was received back. I shipped the product back to the address given to me. Almost two weeks later I still had no refund. I called and they said they never got the product. However, I showed the items were signed for on Thursday, October 6th at 7:25am with tracking numbers 9500116173716278027700 and 9500116173716278027717. Once provided with the tracking numbers, then I was told they were "found". I was told a refund would be given to me on October 17th. It is now the 24th and I called again and this time was told my Sarah Walker that my refund was not authorized. She stated she would escalate this through a supervisor, however, she would not allow me to talk to a supervisor. She had no idea why my refund wasn't authorized. This company states they have a money back guarantee. I have been fighting for my refund for almost 6 weeks now.

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Hilohawaii
, US
Oct 19, 2016 12:22 pm EDT

I would have liked to be given the opportunity to try this new produce without the " catch". If I liked it would have phoned and re-ordered on my own ... not automatically billed for another jar of Allegro.

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passwordsRsilly
, US
Oct 07, 2016 2:54 pm EDT

This is a scam! Run the other direction from it!
The indian gentleman tried to get rid of me with a 50% refund but I was adamant. Don't give up be insistent.

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Alurt1
, US
Oct 06, 2016 8:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Unfortunately, I saw Victoria Osteen's name and photo and believed it was her product. I did contact them as soon as I found out, thank God it was within the 14 days. I received an RMA however, Fedex and UPS have the same message when I enter the address they gave me; "The Ship To address provided was not found in our address database, or requires additional information. (UPS: 80333)" I checked the map and it shows this address in a different city however, this company is not listed at the address. I'm not sure how to return the product with both companies not having the address listed in their database. It just happened to arrive to me via UPS so, I don't get it. Of course, now I learn that they steal photos of famous people and use them fraudulently! I even found a You Tube video of a lady saying they stole the video she posted of her botox results, using it for Allegro and Brio along with several other scam names. I am so sick of seemingly everything turning out to be some kind of scam! I guess this is what happens when you have criminals in the White House and more criminals running for President. Corruption always starts at the top and runs downhill all the way! I do hope it ends very soon!

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Laurel Senger
, US
Sep 23, 2016 1:38 pm EDT

I also fell for this scam. When I knew I didn't like the products, Allegro and Brio, I was unable to cancel. No contact info, no phone #, no address, and they JUST KEEP SENDING STUFF> I am going to send it al back to the address on pkg and photo it so I have proof and my credit card co. is working with me to refuse payment (over $300 now.
I have to say that my Southwest credit card has been angelic about removing these and other similar charges blocking further charges that may appear. I cannot recommend this card enough. They also give you 50, 000 free miles when you take out the card, and their milage rates give you more miles per points than any other card I have seen

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Jodi Angermeier Downs
, US
Mar 19, 2017 11:48 am EDT

This is a SCAM! I called to to cancel the two trial products I received even though I only ordered one. They charged my account .99 and 3.96 twice. I notified them to cancel this product and not to ever charge my account again. On 3, 17, 17 they charged my account $103 and $109 WITHOUT MY PERMISSION and after I told them to cancel this account. I was on the phone 30 minutes trying to straighten this out. They said I never contacted them. This is a scam. I will personally get the date and time from my phone records as proof and contact my bank to flag these people as a scam if they ever try to charge my account again...of course after I receive the 40% refund of the $212 they have taken out of my account illegally. Customer Service numbers [protected] and [protected]. Address Hydra Skin Services 14925 Herutage Crest Way, Bluffdale, UT 84065.

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leilengh
, US
May 23, 2017 5:57 am EDT

My story is almost exactly as yours. When something says FREE it means no money right. But if you have to pay shipping and handling then its really not free. But when you get your money account tapped for $103.00 that you didnt authorize. And we all know that this magic snake cream doesnt do a damn thing. except cost alot of money. It went deeper than that. When I called the Net Spend Money Card people, and told them about this. they automatically froze my account and said I needed to go purchase another card and then my money could be transferred over. so all this hassle and Ive yet got my money back. And then they said it would only be $80.00 because there is a $20.00 restocking fee. Bull S*&6 you mean they are gonna restock a partially used touched by others hands jar of this stuff? Sounds like they may be taking the left overs and repacking it in another jar. Who knows what these people that lie and are this desperate will do. Maybe they need to be reported to the health dept. and their stuff checked out?

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Che'07
, US
Sep 18, 2016 1:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am going through the same thing and after seeing the above comments, Im see I will need to get a new account
set in order to get a different routing number. I am so grateful too each you who shared your experience.
No receipt was with the packaging, and definitley no phone number to be found anywhere! I am just amazed that
I fell for it! God only knows what is actually in this product! I am going to check with the BBB in Bluffdale, UT.
I found it odd that there was no company name on along with address. So... thanks folks.

May the Lord continue to bless y'all with wisdom and honesty! Because of y'all and your openess. I feel encouraged in moving forward with this issue and I will stay with it until I am satisfied that my role in it is
finished and I am also clear of it.

Cheri'-Louise

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Marcia Voorhees
, US
Sep 14, 2016 8:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so sorry so many people were scammed by these companies. I was also to the tune of about $400. Fortunately I have a Disney visa card from chase and their fraud department was able to credit all the charges.

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ojie
, US
Aug 29, 2016 12:39 pm EDT

Please CANCEL future shipment of the skin care products BRIO and ALLEGRO EFFECTIVE IMMEDIATELY. PLS DO NOT CHARGE MY CARD . THANK YOU FOR YOUR KIND CONSIDERATION.

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