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Hydra Skin Sciences Customer Service Phone, Email, Contacts

Hydra Skin Sciences
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www.hydraskinsciences.com
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1.0 175 Reviews

Hydra Skin Sciences Complaints Summary

0 Resolved
175 Unresolved
Our verdict: Engaging with Hydra Skin Sciences at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Hydra Skin Sciences reviews & complaints 175

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Newest Hydra Skin Sciences reviews & complaints

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10:47 pm EST
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Hydra Skin Sciences service

I have repeatedly cancelled, and you guys keeps sending me products and taking my money. I have around 6 bottled to send back. 4 or 5 of them has never been opened. refund what you took, and give me address of where to send them back to. Also email me a print out of all the orders you have sent me so I can send back the right ones. None of them have been opened. I've been trying to do this for months but you keep ignoring me. You have over drafted my account several times. I want reimbursed for that also, since it is your fault. I can send you proof that it was you who over drafted my account. Please

Thank you
Sherri Colegate

Desired outcome: My money back so I can have Christmas money

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11:31 pm EDT

Hydra Skin Sciences allegro anti-aging cream

I am trying to cancel this subscription but can't find a phone contact.
I have been unemployed since December 2017 and can no longer afford this product.

I received another box today with no invoice.
This is the REF 1: on box label 4552284
REF 2: HydraSKInSciencesAllegro

return address is 14925 Heritage Crest Way
Bluffdale UT 84065

Help please!

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kamran-kj
utah, US
Mar 10, 2022 4:41 am EST

Dear customer

Please provide me your details if your problem was not entertained from the from customer support deport or issue was not resolved

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11:04 am EST
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Hydra Skin Sciences still awaiting refund after 9 months and 15 phone calls

I ordered two products online: Allegro Anti aging cream and Brio anti aging serum lotion. I was dissatisfied and returned both products on April 10, 2017. I received one refund of $89 for the Brio product promptly. I am still awaiting the $83 refund for the Allegro Anti aging cream.

Numerous phone calls have been unsuccessful in getting my $83 refund.

The order number is 628161. My customer id is 400789.
The product name is Allegro anti aging cream.

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kamran-kj
utah, US
Mar 10, 2022 4:41 am EST

Dear customer

Please provide me your details if your problem was not entertain from the from customer support deport or issue was not resolved

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flscorpio
, US
Feb 05, 2018 5:26 pm EST

Sounds like what I am going through. I clicked on a JC Penney ad for one trial size product. Nothing in ad indicated that I would be charged 103 and 109 dollars for two products, when I asked for one. I received one refund of 83 and still waiting on the 89 and it has been since July 2017, I call every other day and am currently filling out internet fraud paperwork. I will make it my mission to shut them down.

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Author of the review
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Ronda in Tecumseh
Tecumseh, US
Feb 05, 2018 7:23 pm EST
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Replying to comment of flscorpio

That's the very same situation I am in. I got the first refund, but can't get the second one. I keep calling, too. I wonder what the next step could be? Better Business Bureau?

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kamran-kj
utah, US
Mar 10, 2022 4:42 am EST
Replying to comment of flscorpio

Dear customer

Please provide me your details if your problem was not entertained from the from customer support deport or issue was not resolved

Is Hydra Skin Sciences legit?

Our verdict: Complaints Board's thorough examination reveals Hydra Skin Sciences as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Hydra Skin Sciences stands out for its commitment to quality and security. Clients considering Hydra Skin Sciences should delve into its customer service record to gauge compatibility with their expectations.

Hydra Skin Sciences earns 91% level of Trustworthiness

Perfect Trust Endorsement: Hydra Skin Sciences achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Hydra Skin Sciences. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Hydraskinsciences.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hydraskinsciences.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Hydraskinsciences.com you are considering visiting, which is associated with Hydra Skin Sciences, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Hydra Skin Sciences has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 175 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Hydraskinsciences.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The hydraskinsciences.com may offer a niche product or service that is only of interest to a smaller audience.
  • Hydra Skin Sciences protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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9:17 am EST

Hydra Skin Sciences krasa anti aging cream (aka younger looking skin)

Hydra Skin Sciences Customer Care Service
Hydra Skin Sciences

50 W Broadway, Ste 300
Salt Lake City
Utah
United States - 84101
Customer Support Phone Numbers
Phone:
+[protected](Customer Service) 102 73
Web: www.hydraskinsciences.com

I ordered a sample trial of your product and signed up to be charged for the shipping only. I did not agree to pay in full for this product after a 14 day trial. Your literature does not disclose this.

I was charged the following:
12/18/17 care business $4.95 (shipping cost)
12/18/17 youngerlookingskin $2.95 (shipping cost)
12/18/17 care hub $.99 request credit
01/01/18 younger looking-skin $103 (recurring charge) request full credit.

The subscription for any and all products should be canceled. A full credit of $103 +.99 should be processed. I did not order the product - only the trial sample and refuse to pay for it.

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kamran-kj
utah, US
Mar 10, 2022 4:42 am EST

Dear customer

Please provide me your details if your problem was not entertained from the from customer support deport or issue was not resolved

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3:31 pm EST

Hydra Skin Sciences karasa and illus - do not get samples

Ordered a sample of each for $4.96 and $2.96. No where did it say this was signing up for a 14 day trial or you would be charged another $103 and $109 then monthly charges. This business is shady! There was nothing in the box or email confirmation stating this and the website they tell you go to do to read the terms and conditions was never part of the offering or sent anywhere. Do not order anything from them

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8:41 pm EST
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Hydra Skin Sciences unauthorized credit card charges

I ordered a free sample from a Macy's close out sale, which was supposed to cost $4.96 for shipping and handling. There was nothing mentioned in the order about an ongoing subscription, needing to cancel it within 14 days, or any address or phone number to contact to cancel anything. Since then, there have been charges every month on my credit card; the bank says it can't do anything because the business says this business says it has an agreement with me. The charges on my credit card/bank account have been made under different business names such as Trimaxt, Skin regenerate serum, YSI skincare, Derma Wrinkle Reduction, Skin Flare Serum, and the latest is from Ignovia Everyskintype. These charges are fraudulent, and need to be refunded. The business practices of these various businesses are unethical and a rip off! There have been several people with the same complaints. All of the charges that have been made on my account need to be refunded completely, except the initial charge that I actually agreed to for the samples ($4.96). Others have complained that they were charges a restocking fee and other things for these fraudulent charges. This company needs to completely refund the money that it has basically stolen from me; and stop trying to defraud consumers immediately.

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4:44 pm EST

Hydra Skin Sciences free trial - receiving unsolicited product from hydra skin sciences

7/10/2017 I ordered on line a "free offer" (shipping & handling only in the amount of $2.96) for a product called Krasa and just learned that I am supposedly enrolled in a monthly automatic delivery of the product. As a previous complaintant stated the ad said "NOTHING ABOUT A FREE TRIAL NOR ABOUT BEING ENROLLED FOR MONTHLY DELIVERY!" I had to talk to a supervisor (identified himself as Alex) to cancel the so-called order as of today (12/8/2017) & received assurance that no more product will be sent.

I am reporting this situation to the bank and having them collect unsolicited withdrawls from my account.

Do not do business with this company as they have bilked other consumers!

See Complaints Board complaints link: https://www.complaintsboard.com/hydra-skin-sciences-b123330

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7:54 pm EDT

Hydra Skin Sciences allumiere serum and cream

10/07/2017 I ordered on line a "free offer" of this product and learned later that I am enrolled in a monthly automatic delivery of the product. The online ad said NOTHING ABOUT A FREE TRIAL NOR ABOUT BEING ENROLLED FOR MONTHLY DELIVERY! I tried to cancel this, and received nothing but a runaround about giving me an extension, or that I must call later this month to cancel and return unused product. I want to cancel NOW.

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JennyPennyHenny
, US
Jul 06, 2018 4:21 pm EDT

I got charged 79.95 and 69.95 for some crap diet pills. I gave up tryna get a refund but saw this book on a review site, its not free but its cheap so i think you should check it out www.trialbusters.com

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KJX
, US
Jan 23, 2018 12:37 pm EST

I had same experience. I ordered two free trial products and paid about u$15 shipping fee. later I found my credit card was charged u$221 for these two products. I called the office and was told that since I did not call them within 14 days after I ordered the trial products, I am automatically enrolled to monthly purchase of their products and I have to pay the trial products which was free only when I ordered... it is ridiculous! when I ordered the trial products online, I never saw any notification about calling them within 14 days, otherwise you will be automatically enrolled monthly purchase and have to pay the trial products. it is a scummy company! do not try anything of them! after arguments over the phone, they agreed to refund 70% of the u$221 charged. I just paid u$66 for leaning a lesson!

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cheesy58
, US
Oct 24, 2017 3:00 pm EDT
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I also fell for this "free trial" scam. I was supposed to receive Niuvella anti-aging serum and Allumiere skin cream. They emailed a confirmation of shipment with a UPS tracking #. From UPS it was supposedly sent to USPS. After calling them both no one could locate the package. After calling Hydra Skin Solutions several times and speaking to several different representatives AND their "supervisors (?)" about not receiving the products, I was told that shipping & handling could not be refunded. HUH? They finally agreed to send a replacement shipment free of charge but they only replaced 1 of the products - even though the box had cutouts for 2 products. Still they refused to refund the S&H for the missing product. I was offered another shipment for half price ($59 + S&H) for the full month supply. My response was "Are you kidding me? You expect me to absorb the cost for something I didn't get and pay again for the same thing. THEN I discovered they charged me $103 for the cream even though I never got it to try. After another week of haggling with them they agreed to refund the s&h charges and I agreed to return the serum unopened and cancelled the account. THIS IS ONE SCUMMY COMPANY SO DON'T DO IT!

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cheesy58
, US
Oct 24, 2017 3:08 pm EDT
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Replying to comment of cheesy58

Oh yes, they did refund the $103 and closed that account. Each product is on a separate account.

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1:03 pm EDT

Hydra Skin Sciences allegro

Cancel my subscription of the above named product "ALLEGRO". I continue to receive jars of this product which I did not request. The product does not perform as stated by the company and I DO NOT want anymore of the product to be mailed to me. I WILL NOT ACCEPT another shipment from Bluffdale, UT
My name is: Joanna Gregg
address: 25002 Asher Oaks Lane
city: Porter, TX 77365

DO NOT SEND ANY MORE OF THIS PRODUCT TO THE ABOVE ADDRESS.

Sincerely,
Joanna Gregg
DO NOT SEND ANY MORE OF THIS PRODUCT TO THE ABOVE ADDRESS.

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1:05 pm EDT

Hydra Skin Sciences allegro anti aging cream

Sleazy business practice! I was told I would get a free 30 day trial and I just had to pay the shipping. When it arrived and unknown to me, I received one jar of cream but evidently they considered it 60 days worth of product. In a month when they weren't able to charge my credit card automatically they started calling me for the product back! SERIOUSLY? Why in the world would they want it back unless it was to make you pay even when you didn't like the product. What do they do reuse it? YUK! I honestly thought that was the end of it. Now they turned me into DAR collections which looking at this, this is what the do to everyone! Not to mention the product DOESNT WORK! Don't be taken in by this company like I was! What they're doing should be illegal!

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4:07 pm EDT
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Hydra Skin Sciences allegro anti-aging cream

I received a product. Did not open just sent back to sender. Now I have a notice from Dar Waterfront & Associates that I owe $51.50, collection agency. I will not be paying for something I sent back. Thank You. Account# 249732 Current Account# [protected] I don't know what else to tell you. The notice said I had 30 days to dispute. I also wrote them of my complaint in an e-mail. It said to write www.darwaterfront.com/dispute so I did that also.

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3:33 pm EDT

Hydra Skin Sciences sample for shipping - anti-aging cream

I am being billed for (not receiving and NOT wanting) product. Credit card company received documentation that I never received. I have since submitted a cancellation which came back - see copied below.

Sorry, we were unable to deliver your message to the following address.

:
Unable to deliver message after multiple retries, giving up.

--- Below this line is a copy of the message.

I received the sample and never received anything else. I do not want anything else. Emails and contacts sent to Pen Fed were never received by me. Everything should be cancelled. I am not interested in any of these products.
Do not hassle me any more. In addition I do not live in the state of Alaska. (State on documentation sent to credit card company) When trying to go to the website to cancel it said that website was not found. The transaction ID I can read is [protected]. The original reason for the charge back was because my credit card company called me because of suspect charges of which $103 was one of them.
Frances Kennedy

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1:32 pm EDT

Hydra Skin Sciences brio

I paid $4.95 for what was suppose to a sample to later find out it was full. I found out after $109.93 was taken from my account and was told it I would be billed $109.93 every month. I cancelled and still received more. I filed a complaint with the better business bureau who couldn't find them listed. I located Hydra Skin Science's in Salt Lake City, Utah which is how I found this site I requested the address for this company. They agreed to refund 1 of the 2 month because it was pass 14 days.

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Cathy Stanton
, US
Aug 19, 2017 10:00 pm EDT

Same thing happened to me - it is such a scam. Don't ever order a "sample" from this. If you keep it beyond the 14 days after it is shipped, you get charged the $109 and het there is no way to even know how to send it back

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10:43 am EDT
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Hydra Skin Sciences stop sending allegra/brio

I have been using Brio and Allegra for about 3 months now. Needless to say, when the product is sent out automatically and you can't use it that fast, it starts to build up and you end up with a backup supply. I now have two new orders which have yet to be used and certainly don't need anymore at this time. Please cancel this order for now. Thank you

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9:20 am EDT

Hydra Skin Sciences brio

asked for a 'free' sample and received it. then i kept receiving it over and over even tho i said 'STOP' i have what looks like a lifetime supply and i have not used it nor do i have any intentions.

there are no invoices included in the box so i have no idea where or to whom i can send all this stuff.

AND i would like to know the name of the company which has been charging me so that i can tell my credit card not to pay.

thanx
[protected]@selick.com

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Tabby girl
, US
Jul 18, 2017 7:59 pm EDT

Did anyone find a contact name or number to make this stop?

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10:52 am EDT

Hydra Skin Sciences hydra skin products (allegro and brio)

I ordered the skin care product and started receiving the products via autoship once a month with my credit card being charged over $100 for each shipment. I immediately called the company to tell them to stop the auto shipment. The customer service person told me to keep the product and they would give me a partial credit on my account. I just received another email notification that another product would be auto shipped. Again I called the company and they stated I didn't cancel everything and that the serum was still on auto ship and that they could refund my money because the product had already shipped. After much persistence, they did agree to refund 70% and I will dispute the remaining amount on my credit card since I did put in a request for them not to auto ship. Please be aware when ordering from this company. It's almost like highway robbery.

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Keokeakid
, US
Jul 18, 2017 12:58 am EDT

Call Spinzar fulfillment corporation [protected] or email fulfillment@spinzarfulfillment.com this company sent me a refund check and they have the same sddress as Hydra Skin Science and Radiant-Lab-INC. I went through the exact same thing and waited till today to get a refund. A class action lawsuit needs to be filed.

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7:16 pm EDT
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Hydra Skin Sciences refund

I purchased two products from Hydra Skin Sciences, on February 12th 2017, and on the same day of purchasing, I canceled after discovering a terms of agreement after I purchased the products. I sent them an email asap, but unfortunately I got an email saying they shipped my order the next day, Feb. 13. I then received an email, from Hydra Skin Sciences with RMA#'s for both products on Feb 14. I returned the products within the 30 day expiration limit, and received a confirmation of a refund on March 24, 2017, saying that a refund would be issued within 7 days of the email. When days had passed with no refund, I called customer service, they apologized and said I would have my refund with in 4 business days. So after more time had passed with no refund, I called customer service back, and they said that a refund was issued on April 8, but the transaction did not go through. Comenity Bank is also investigating.

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5:18 pm EDT

Hydra Skin Sciences free trial

I ordered this product for wrinkles, they automatically charged me for a second cream. I never got the product, so I texted the customer service. They said it wss sent to the wrong address. Never made the attempt to resend it. Call them and wanted my account refunded. They said they would not refund my accout. This is a fraudulent site, they should be taken off the website.

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5:58 pm EDT

Hydra Skin Sciences fraudulent advertising

I signed up for your free trial on 6/21, the ad stated 2.99 for the cream and .99 for the serum. unfortunately, after i submitted for purchase, i realized they have misrepresented the product as being authorized by joanna gaines - her website clearly states that his is fraud and do not purchase.

Satndra*buyskincar [protected] mi s387172617841429

I spoke with marcus jenkins on 6/26 @ approx. 3:30 p.m. via the hydraskin customer care line. i conveyed that this was fraudulent advertising and i did not sign up for a subscription nor do i want any of the products. they are refusing to cancel and/or want me to pay half of the product fees - which their ad did not state clearly or it was in very tiny print. this is 90.00+ dollars - which is also not stated upfront. i asked for a return pre-paid label and i will happily return the product. i have made it clear that they are not authorized to charge my credit card any further. i have also contacted my bank to report that these charges are not authorized.
Link - to "free trial" https://www.krasa-skin.com/qeg/mo/01/billing.php

Liz bernstein

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RG32
, US
Jan 05, 2018 8:18 am EST
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This is a total SCAM! BEWARE! You will be charged hundreds of dollars after you receive your "FREE" samples. Buyer Beware!

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3:35 pm EDT
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Hydra Skin Sciences allegro

In march or april 2017 I went to your opra is giving away free anti aging cream site for just 5.95 shipping... I unchecked all the checked boxes but when it would not allow me to decline ordering other products and would accept only a yes answer... I backed out. Much to my surprise afew weeks later an allegro antiaging product arrived... Which is not to my satisfaction and does not measure up to its anti aging claims...

In mid may I went into my bank crying because I somehow had no money in my account... I had to eat at the homeless shelter and go to food banks to have food for most of the month of may!

Then this month june 2017 I receive another jar of allegro and an email confirming my order... Which I did not do! So io called the number on the confirmation and they agreed to put back the unauthorized 109.00 that they took from my account back. They told me to keep the product.

Well when I went into the bank to notify them of all this, was when I realized that there was an unauthorized 103.00 was also taken from my account on may 09, 2017... No wonder I was hungry all month!

Today when I called the same number as the last call [protected] I reached an operator that would not allow me to speak to a supervisor and who insisted that I ordered this, allas he took my phone number and said a supervisor would call me back not.

I may be on a fixed income, but I do know how to initiate a class action suit... If you/they are doing this to people like me who know about scams like this and small print etc then you/they are preying on unsuspecting people as well...

I recommend you refund my 103.00 immediately please?

My name is leslie lambert
Address is 56 holbrook
Bisbee az 85603

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Hydra Skin Sciences contacts

Phone number

+1 (385) 319-7837

Website

www.hydraskinsciences.com

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