Hyatt / reservations

Dickinson, TX, United States

I made a reservation that was confirmed to me by an e-mail from A day later, ChooseARoom CANCELED my reservation with no reason given! Fortunately when I arrived at my hotel (Hilton Garden Inn - New Braunfels, Texas) they caught the error and were able to get me a room.

Hilton needs to rid itself of this Booking service known as ChooseARoom as soon as possible. When I called them they had no idea why my reservation was canceled but said that "sometimes this happens"????????????

I will never book a reservation this way ever again and I expect a full refund for my stay and inconvenience.

Michael - Itinery Num: [protected] for 9/22/17 - 9/24/17

Sep 26, 2017

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