Hutchison 3G (UK) Ltd / Terrible customer service
I have just bought a contract from 3 online. I wanted to find out whether while i wait for my phone to arrive, to aplly to keep my original pay-as-you-go 3 number. Everytime I called the number above and went through about 10 automated responses, I got though to a person that asked me to call the [protected] number to get help on that issue! I've done that three times, and every time the customer care people tell me different information, some say that I can keep my original number, some say that I can't, some say that I can obtain my new mobile number before it arrives and some say it's impossible! Does anyone at 3 know what is the truth and what is not??
Furthermore, most of the time I think I was transferred to India, as I struggled to understand a word those people were saying because of the heavy accents, and I won't even mention their automated responses that made absolutely no sense.
Can I get some sort of information from Hutchison 3G (UK) Ltd? Please advise smb!