Hutch Postpaid / GPRS connection not working, charged in Bill and no response
Re: Hutch Postpaid
1. i am Hutch customer, using mobile number [protected] since march2007. I am a retired senior citizen of Delhi, and on my behalf my son, has done most of the communication and running around, but of no use because of the indifferent attitude at various levels. The occurrence of events date and time wise are as follows:
(a) The credit limit of this phone was rs800 and during apr2007 (first month use), without giving sufficient time and immediately after telephonic intimation, the services were cut. I would like to submit that my one son is at Australia and daughter at US. Younger son, is an Army officer, so the STD calls were made. On such arrogant attitude, though the payment was made immediately on the weekend, my son approached your Dwarka service center, and asked for enhancement of credit limit, however till date no action has been done. I am forced to make ISD calls from outside to my kids (and Hutch connection is normally being utilized for local calls only). The reasons for not enhancing have not been clarified and intimated. I do not earn monthly income as i am retired and so do not hold a Credit card, and neither i am eager to use it or share with Hutch.Unfortunately, lot of my details were given by Hutch to various outside agencies/call centers who approached me for loans/cards/accounts/investments.
(b) I was given information of using GPRS connection thru your service of Planet Hutch. I have subscribed to it and the setting sent by Hutch in response to my SMS of PH to 123.However i could not utilize, i.e. browse or download anything till 19Jun2007. The issue became unbearable when i was charged Rs39 for utilizing Planet Hutch,in my bill from 11may2007 to 10jun2007. To correct the above aberration, i made the following efforts:-
(i) I called [protected], from 2225 to 2230h on 19jun2007. I spoke to KRIPA. I was told to delete my access point settings, and get fresh settings. This was done immediately, but of no use.
(ii) I called [protected] at 2255h on 19jun2007. I spoke to VINAYAK. He advised me to switch of the mobile and take out the simcard for 10 minutes, the connection should work without problems. The instructions were followed but of no use.
(iii) I called up 111 around 2305h on 19 jun07 and spoke to DEV. I was advised to again delete the settings and get confirmation, after 10 minutes and call up. The request to give a complaint token number was rejected right away.
(iv) I called up 111 at 2325h on 19jun07 and spoke to PRADEEP. I was told that that the server is undergoing maintenance or is being upgraded so call up again. The arrogance and indifferent attitude is really a black mark on the reputation of an esteemed organization like Hutch.
(v) I called up 11 at 2345h on 19jun07 and spoke to PAWAN. After such a long wait and innumerous calls, this person told me to delete all settings and the he SMS'd me the proper setting for nokia 6600 (the phone which i am using for last 2 years plus). My request no [protected] was also taken,and also a complaint token number [protected] was given. I also received a SMS that the action taken to correct the problem will be done by 1800h on 21jun07.
(vi) Till 1800h 22jun07 noone contacted me on telephone or personally(I just stay at a kilometer distance from your Dwarka service center). Also as per the instruction given on the envelope of the Bills,I wanted to contact your Hutch nodal officer, GURPREET RAWAL, on [protected], and called up at least 10 times on 20jun07 and 21jun07, but either the call was not attended or it was rejected by the mobile number user.On your website the officer's name is something else... sanjoy. Who is correct person is difficult to know. I must request you to take appropriate action action against such incompetent officer. I do understand the busy schedule but he/she could have given a return call. (I am endorsing this email to him/her also, without expecting any action).
(vii) I approached Dwarka service center was all information shared with you as written above. Everyone is trying to make me believe that planet hutch does not provide this and this, but what does it charge for is not clear. In clear words i am able to connect to internet (i.e. G with a square does crop up, but the webpage doe not show). As per the the persons, i am being charged for dialing and not browsing/downloading, which is totally incorrect interpretation. A demo of this was shown to VARUN and SACHIN at Dwarka service center. As a good gesture rs39 charged in my bill was waived of, but what about future use. I have also been told that i can access on a few WAP pages. However i would also like to share i have been using GPRS connection with rs199 rental for unlimited use, for last one year or son in all over India. With PH i am not able to utilize my mobile either a browsing net or as a modem for PC.