I do agree with this complaint of downloading unsolicited ringtones by Hutch. I had a corporate connection from Hutch while serving in TCS, Kolkata. One fine evening, I mistakenly dialed "123" but disconnected it within seconds; And from the very next day there was a Caller Tone of some unknown song on my cell. While inquiring about the same from their customer care, I was intimated that I have selected that "UNKNOWN SONG' and it has been charged with Rs. 30/- (that will be reflected in my next billing cycle). Anyways, still I find Hutch to be far better than Airtel (Airtel really sucks).
Indian companies should focus more on their Sales departments and emphasize on their executives to be more ethical, honest, trained and up-to-date with latest plans / products / policies. Consumers don't need to be bombarded with colorful Advertisements / hoardings / marketing strategies, rather they need "Quality" and commitment from these companies.