The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Husqvarna Viking / designer diamond royale sewing machine

Santa Rosa, CA, United States Review updated:
Contact information:

Sept. 2016 I purchased this machine new for over $7000+ Trade in of Pfaff Creative. It has approximately 48 hours on the machine, and has been in the shop for the 4th time. About half of the hours on the machine are the technicians trying to reproduce my problems. They state every time they "can't find anything wrong with it", however, I am unable to sew a binding to a quilt, or purse or do ANY type of sewing that is more than 3 layers of fabric!! This time, I was sewing a zig zag edge around placemats (2 layers fabric, 1 layer iron on fleece). Every 3-5 stitches the machine "Needs to Rest" for about 30 seconds to 1 minute. I changed to a new needle. I changed to new thread. I cleaned every space that could be cleaned numerous times. This continues and then began to break needles and "Need to Rest". This is pretty much my story for every single service I have needed since it's purchase. I was told this model was redesigned by HV from the Diamond Series with motherboard problems, and reissued by the Diamond Royale. WELL THIS INE DEFINITELY NEEDS TO BE RETURNED TO THE FACTORY AND A NEW ONE ISSUED!! IT IS A LEMON!!! You would expect a machine costing this much to sew 3 thickness of material!! Today the shop owne told me, "You should be able to sew a quilt easily with this machine, but it has a highly sensitive computer in it. If it is frequently telling you it needs to rest, then it is a pre warning that that it is being over taxed. HELLO!!!THAT IS WHY I BROUGHT THE MACHINE IN AGAIN". Now the warranty is about up and still doing the same damn thing! Do you not stand behind your product or is it the Dealer?

Er
Jul 8, 2017
Sort by: UpDate | Rating

Comments

  • Et
      15th of Sep, 2018

    I have the same machine and it"s worthless I HAVE HAD IT 2 YEARS AND ITS BEEN IN REPAIR 5 TIMES I WANT MY MONEY BACK I DONT WANT A REPLACEMENT FROM VIKING, I HAVE ORDERS TO FILL AND CANT DO THEM

    +1 Votes
  • Et
      15th of Sep, 2018

    @ETME45 WHAT IS WRONG WITH YOU GUY AT HSQUAVARNA YOU CANT MAKE A DECENT MACHINE OR REPAIR ONE IN A TIMELY MANNER BUT YET YOUR CHARGING 10, 000.00 DOLLARD FOR THEM WE GO OFF THE HUSQVARNA REPUTATION AND THAT IS IN QUESTION AT ONE POINT MY ROYAL WAS IN YOUR SHOP FOR 3 MONTHS THIS IS UNACCEPTABEL

    +1 Votes
  • Et
      15th of Sep, 2018

    I have the same machine and it"s worthless I HAVE HAD IT 2 YEARS AND ITS BEEN IN REPAIR 5 TIMES I WANT MY MONEY BACK I DONT WANT A REPLACEMENT FROM VIKING, I HAVE ORDERS TO FILL AND CANT DO THEM

    Reply
    Post your comment
    Comment cannot be empty!

    0 Votes
  • Et
      15th of Sep, 2018

    I WANT MY MONEY BACK I DONT WANT A REPLACEMENT FROM VIKING, I HAVE ORDERS TO FILL AND CANT DO THEM

    0 Votes
  • De
      8th of Nov, 2018

    I am having similar problems with this machine as well. I spent a lot of money on this thinking it would be the LAST machine I would ever buy. I have since bought two used machines to use while this "top of the line" machine has been in the shop. Never again will I buy a Viking product. Since Singer bought this company their product is junk. I have gotten it back from the shop three times and every time they tell me it works fine and they sewed and sewed and sewed on it and it works fine. That is a LIE. As son as I start using it, within the minutes, I get the same error message about the sensor button hole foot and I have never used this feature on the machine. My dealer can't even remember what lie she is telling me because when I take it in, she tells me she will be replacing the mother board, and then when I get it back, she tells me they did something else. And then the machine does the same darn thing. You would think if you spend over $7, 000 on a machine, you could sew a straight line and zigzag with it. I can't even do the basic things with the machine because it thinks I need a different foot. SO DISSAPPOINTED IN THIS VIKING MACHINE. I am in several quilt guilds and have steered may people away from this machine. Ridiculous. They should be replacing this machine free of charge. These machines are being sold on eBay for a fraction of the original cost because they are JUNK!!!

    +1 Votes
  • Ju
      3rd of Jan, 2019

    is there anything that can be done? I have the EXACT same problem and want to throw away this worthless machine. Only wish I had read the reviews before buying!!!

    +1 Votes
  • Ja
      26th of Mar, 2019

    Went thru 5 rubies with major issues-finally traded up to a diamond 2 weeks after I had it black graphite coming out of the holes in the machine (brushes on machine motor grinding) machine went to factory back and forth for other major issues-they refused to replace it-finally after months of back and fourth to the factory (they had the machine more than I did!!) finally they replaced the machine with a brand new one, (which went back to the factory the next day the USB port did not work!!!)I -BUT only gave me the remainder of warranty from my first one (mind you they had the 1st machine over 4 mos. total time) so the remainder for the new machine was a month!!! i was able to get the warranty till 12-31 but really wasn't using it much to embroider, only piecing quilts-Feb. was going to put embroidery on a quilt (machine only 3.5 mos. old ) put the flash drive inthe USB port NOTHING!!! turned the machine off and tried again after restart-NOTHING did not work-turned machine off again and on USB worked but NO TOUCH SCREEN!!! BLANK-called the store warranty was not valid would have to pay for everything!! again machine was only 3.5 mos old-was told they dont warranty replacement machines!!! so machine is junk and can't be used-would not recommend these machines to anyone ever!!! terrible customer service, terrible service!!!

    0 Votes

Post your comment