Machine broke in 30 minutes of sewing
I purchased a brand new Husqvarna Viking Designer Ruby Sewing/Embroidery machine for $6000.00 on September 3rd. I used it for 30 minutes and it quit functioning. I took it back to the store the next day. It, of course, was a holiday weekend. A new one was ordered September 7th. On September 13 it came in, only it was a much lesser model, NOT the Designer Ruby. The store contacted the regional representative and were told they would ship another new one the quickest way possible. So now it is September 23rd. I still don't have my sewing machine AND I am out SIX THOUSAND DOLLARS. I contacted Husqvarna's help line this morning and was told "Sorry, the Designer Ruby is on back order until the end of October" In other words, we wont' do diddly squat to help you, but we are happy to have your money. Seriously, there are that many people, spending that much money, on these sewing machines that there is not a single Designer Ruby in the United States to send me one. If the ladies at the store I purchased it from hadn't been so nice to me I would go back and get my money TODAY. I may yet do that. I will never, ever recommend Husqvarna Viking to anyone. They are jerks.
The complaint has been investigated and resolved to the customer’s satisfaction.
Be smart, dont deal with this company
I am getting such a run around bought a riding lawn mower wouldnt start salesman brought another battery from store wouldnt start took service center over a week to pick up then called to get runaround trying to find out when they were gonna return my mower store manager not helpful nor took me seriously be smart dont deal with this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Warranty issues!
I purchased a brand new aerator from Husqvarna and paid $2500 for it. I never used it but supposedly had gas in it when they tested to make sure it worked at the factory. The tank was empty when I received it. It would not start so I took it to a Husq dealership. They stated it had a bad carburetor and was not covered under warranty. It would cost me $165. I contacted Husqvarna and they stated it was not covered under their policy. Even though they were the ones that put the gas in it. Look it up on the internet and you will find many warranty issues with this company.
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